Service Pros Plumbers came by yesterday 6/30/25 to inspect a couple of rattling pipes that had been…read morepreviously repaired about four years ago. I was given a quote of $300 to re-secure the straps. While I wasn't thrilled about having to pay again for an issue I believed was already resolved, Ray did an excellent job ensuring the problem was properly fixed this time and even documented the work with photos. During the visit, I also pointed out a minor leak from a pressure valve. Ray offered a very reasonable quote to repair it the next day. Overall, I'm very satisfied with the work Ray performed and would gladly recommend Service Pros to others.

Don't use this company. They were called by my management company to change two angle stops under…read morea sink which should take an hour at most. But in case it didn't the agreed cap would be $350. Oh no this unethical company tried to milk it for what it's worth and tried to get a faucet change out of the deal in addition to angle stops for $890. My management company immediately recognized the bait & switch tactic and said no and paid the agreed $350. Now this company says I owe $489 for angle stop change and is threatening to file a lien for $139. Now they will have to deal with the contractor license board on the complaint I will now file as owner of this apartment building

Advanced Trenchless responded quickly to our request for help on a complicated sewer lateral…read moreproject. Jordan was great at diagnosing our current situation and explaining the work that needed to be done. We'd happily recommend them for big or small sewer lateral jobs.

We've worked alongside their team, and they've consistently demonstrated professionalism, skill,…read moreand clear communication -- qualities that are getting harder to find in this industry. What stands out most is their integrity to do right by their customers. They do things the right way, not the easy way -- which is exactly the kind of partner you want when quality and client satisfaction matter. If you're looking for a trenchless company that truly knows their craft and treats both clients and colleagues with respect, Advanced Trenchless is it. Highly recommend.

I am still in the research process for this project, but I can say how impressed I am with Water…read moreHeaters Masters. They responded to my request so fast I thought it was a bot, but it wasn't. A real person called and left a message. I called back to explain what I was interested in and he scheduled an appointment for that day (I think). I was assured that I'd be called or texted when the technician was on his way. I expected to have to wait the full 2-hour window I was given, but no! I was called about 5 minutes before the window started to see if I was still available. The technician arrived exactly on time, right at the start of the window! After a short explanation of my needs he just said "OK, let's take a look at the space and talk about it." He explained every step of what they'd do to install a tankless water heater, he looked at the whole area to check for pipes, electrical access, spacing inside and out for a condensation line - making feel very comfortable that it would be planned before the installation to avoid last minute issues. A big plus, he told me he'd be part of the installation team. He also told me I should go ahead and get another few quotes. I think these guys are confident they're giving the prices in the sweet spot of costs. Then we spent time just talking about landscaping and plants! I'm not in a hurry to start this project, it's on my list of improvements and I'm just starting to investigate. However, I'm extremely impressed with the service given at this stage, the thorough approach in explaining, and the honestly. I will get another quote, but the next one has a high bar to cross; not only the service, but Water Heaters Masters quote was WELL below the only other quote I had gotten so far. I have a very good feeling about WHM. I'll come back to let you know more when I've finished the whole project.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

Steve was an amazing professional to work with. In addition to solid workmanship and knowing his…read morecraft, he was honest and reliable. He is a highly professional and honorable businessman. While one doesn't normally hope to need a plumber for any reason, Steve is the first person I will call with how he came through!

We had an issue over the weekend with a backed up pipe. Steve was available and came within the…read morehour. The issue was much bigger than expected and Steve stayed longer than anticipated to fix the problem. He was so helpful! Appreciate him going above and beyond for us. We will be calling Steve for anything we need in the future.

Rafael to the rescue again. Had a small pin hole leak in our bathroom and once I called Rafael he…read morewas on his way. Found it and fixed it in no time. I will always recommend Premium Plumbing to anyone and everyone! As always thanks again Rafael!

Our upstairs tub was leaking and did not have cold water (only hot). First, they CANCELED the…read moreappointment we made about an hour before the scheduled time. We should have known then. When they finally arrived they cut a large hole and claimed to have fixed the leak. They told us the cold water would be more expensive than the original quote. We decided to have a second plumber look at it. The second plumber informed us that the folks from Premium Plumbing did not actually need to open up our ceiling to fix the leak. And they never actually fixed the leak! Horrible service, waste of money, stay away!

My kitchen sink was clogged for about 1 week since having a 75ft snake through a promotional…read moreplumbing service (not disclosing what company lol) did not work (it had stopped maybe 50ft in and while being retracted, lots of black sludge flew out). During that time, I had broken some copper fitting pipe parts underneath the sink so I did not put them back together to make sure it worked. Luckily, things happened for a reason so I bought new hard plastic pipes to replace everything but water was still slowly flowing out of my dual kitchen sink. I remembered the person who did the snake mentioned it might be time to get a new mainline pipe which meant breaking the walls and slab since I don't have a crawl space equating to 15-20K or an epoxy pipe lining to make it good as new again for 8K; I have no money for any of that so I googled "best ways to unclog a kitchen sink if 75ft snake fails" and was recommended hydro-jetting from AI. I then searched hydro-jetting Livermore and was recommended Diablo Hydro-Jetting immediately on my mobile phone where I was able to view both their website and Yelp reviews before calling 925-277-0200 on a Sunday evening. Fortunately, Jeff answered my call even while eating dinner who reassured me that he was 100% sure that my kitchen sink can be unclogged since they can blast it up to 500ft and if there were to be any complications that the competitive pricing comes with the drain inspection camera as needed. I truly appreciate Jeff's Team; Jose and Alex for taking on this difficult task. Jose was hydro-jetting my kitchen sink while communicating with Alex who was controlling the unit by the van. Initially, Jose and I feared that the black sludge would appear since pushing water with water and it was in fact what had happened where it was caught in a big metal container underneath the kitchen sink. Jose immediate told Alex to turn off the unit and requested to get the portable compact hydro-jet vac to clean out the container before resetting then restarting a 2nd time from the top with the vac on to catch everything as it goes. Then with some luck, we were able to hear the water flowing after it was unclogged, the sound of success! Jose then proceeded to check my cleanout area which was located outside of my house, opened it and made sure that the same sound we heard in the kitchen was heard there as well. And to ensure that my kitchen pipes were clean, Jose went ahead and did the hydro-jetting a couple more times just in case and even had Alex bring cleaning solutions to help wipe away some black sludge that flew to the side of the cabinet wall. The whole process took about 1hr and the invoice has a limited 90day service warranty guaranteeing against future clogs from reoccurring. This was the best investment I made highly recommended and I am very grateful for Jeff, Jose and Alex; they never upsold me anything and they truly are professionals in the field strictly hydro-jetting and nothing else, established in 1994 with over 32yrs of experience! Thank you once again Jeff from Gordon, my kitchen sink is flowing like Jeff Gordon the NASCAR champ!

Needed two drains cleared at my office building, called Jeff, Francisco came out the next week, did…read morea great and efficient job, at a reasonable price. A pleasure to deal with Diablo Hydro Jetting, you cannot go wrong. Highly recommend.

Gabriel was punctual and very friendly. Show him my issues and told him what I have done to try to…read moresolve it. Told great and he continue to figure my slow hot water coming out. He fix it the issues and told me replace my kitchen faucet. Stated any other issues call him if I can't resolved it. I was very pleased with his work and communication.

On a Monday morning, we found we had a plugged sewer line with shower water backing up into the…read morekitchen sinks. We were able to get Nico from Blue Wrench Plumbing to come out within a few hours to address the plug. Nico was able to clear the line, and he spent additional time clearing the line with a larger bit to ensure that the line would remain clear for additional time. Thanks so much to Nico for excellent and friendly service. He's going into my contact list for future service.

Nico, from Blue Wrench Plumbing, is a true master of his trade and incredibly dedicated. We were in…read morea high-anxiety "survival mode" situation after a previous plumber's mistake caused a water hammer that burst our water service line, leaving us without water for two days. Nico was a total lifesaver - patient, understanding, and calming. He located the broken joint, fixed the problem efficiently, and restored our water that same day. He double-checked afterward to monitor our water meter and verify it wasn't moving, ensuring there were absolutely no remaining leaks. I am in awe and beyond grateful for his expertise, kindness, and professionalism. He provided excellent service at a very reasonable price.

This team came to replace a sump pump and a garbage disposal…read more They were very professional and very clean. I highly recommend them.

BEWARE! BeastBay almost blew my house up!…read more Another thing to note, if you are considering doing business with them, is that they have an F rating with the Better Business Bureau due to 2 other complaints they did not respond to. I had used BeastBay Plumbing once before when we had a drain problem. They were responsive, and the tech was friendly and informative. He fixed the problem, and we signed up for their loyalty program. I knew our water heater was nearing the end of its lifespan, and I called them to get a quote. Sydney came out and explained the options. I ended up going for the tankless water heater. I also got quotes to replace a kitchen faucet and install a new shower fixture. The techs who showed up were courteous, but they arrived a couple of hours later than I had expected. I anticipated the faucet and shower fixture jobs to go fairly quickly, but they took almost two hours. Then they started work on the water heater. What Sydney hadn't discussed was the need for direct power to the tankless system or a new vent. The tech wanted to open the ceiling up, but as it's a two-story house with a tile roof, that was a hard no. They ended up doing a vent through the side of the house. At first, they said it would be a two-day job, which wasn't mentioned when I booked, but after getting the side vent in, they said they'd finish that day. Here is where things go very, very badly. The next day, I went into the garage to move a car. I was overwhelmed by the smell of gas. I called BeastBay, and the phone center told me to call 911, which I did. In the meantime, I opened the garage door. I realized after I hit the button that, should anything spark, the whole place could go up. Thankfully, it didn't. The fire department came out, pinpointed that BeatBay had not tightened the gas connection to the tankless unit and turned it off. Then began a 2+ hour marathon of calls to BeastBay to get someone out immediately. Except they didn't. I had to call the office 4 times and then had 3 separate conversations with them. In the meantime, Sydney came back out to see what was up. I explained the severity of the gas leak and told him I wasn't happy he hadn't mentioned needing direct power or the need to re-vent from the previous water heater. Sydney indicated there would be a small rebate, and they would service the unit going forward free of charge. The tech showed up, apologized for not securing the gas line, tightened it up, and left. This was a week and a half ago. I heard nothing more from BeastBay. I called the office on Wednesday and asked that they memorialize what Sydney had said during our meeting in writing. The woman who answered, Sarah?, said she'd have to check with Sydney, in a tone that said she didn't believe he had offered anything. She came back and said that was correct, and she'd send it over by email. Nothing was forthcoming. I've called the office twice today, twice no one answered, and the third time it went to a general voicemail. I received a phone call 2 + weeks after the incident. The woman I spoke to apologized, but assumed everything was fine. I explained how VERY unhappy I was with both the work they did and their lack of responsiveness. She said she would talk to the owner and get back to me yesterday or today. No call. AVOID. AVOID. AVOID. To say I'm disappointed in the service is an understatement. This is a massive failure on every front.

Very helpful with the initial repair, and even took on additional work installing new faucets in…read moreboth sinks upstairs. Would use again for any plumbing needs

Zeek was early, thorough and knowledgeable and went above and beyond to diagnose and repair my…read moreissue....on the same day! Even made sure Gio was available with the water jet to clean my drain pipes! Fast reliable, great work....i have a new plumber for all my house's needs!