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    Undisputed Plumbers

    4.6 (9 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Undisputed Plumbers

    Bathtub installation

    Bathtub repair

    Faucet installation

    19 More Services

    Faucet repair

    Garbage disposal installation

    Gas line installation

    Gas line repair

    Hot water recirculation pump installation

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Shower installation

    Shower repair

    Sink installation

    Sink repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

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    Reviews With Photos

    Melissa K.

    First, I must say Alan and Alejandro are the most professional, kind hearted, and fun contractors I've ever worked with. They truly care about the customer and final project. They take their time to explain every detail, and to also check with the homeowner to verify placements of even the smallest item, such as towels racks and moldings. I hired Alan and Alejandro, after a friend recommended them and after I received several bids to renovate my two bathrooms. I truly enjoyed their humor and knowledge. After the project was started, it was clear this renovation was going to be not only needed due to previous contractor negligence, but also memorable because Alan and Alejandro took care in fixing all of the mistakes conducted by the previous contractor. Throughout the renovations, Alan and Alejandro always showed up when they said they would. This is a big deal for me because they were always on time and arrived on the days they said they would, which was a huge relief. Additionally, when I broke my leg and extra flooring was needed due to my miscalculations, Alejandro took it up on himself to drive to Burlingame to pick up the needed material. It was so kind of him because he didn't need to. By the end of the renovations, Alan and Alejandro became friends with our family. My kids adore them, and I have been trying to convince Alan and Alejandro to renovate our family's new house in Virginia. Hopefully, one day they will. I will now let the pictures speak for themselves on the amazing job Alan and Alejandro completed. Thank you!! You guys are always welcome in our home!

    New water heater

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    1 year ago

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    2 years ago

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    Alejandro L.

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    BeastBay Plumbing - We are open during this time if quarantine.  Please don't hesitate to reach out to us

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    This team came to replace a sump pump and a garbage disposal…read more They were very professional and very clean. I highly recommend them.

    BEWARE! BeastBay almost blew my house up!…read more Another thing to note, if you are considering doing business with them, is that they have an F rating with the Better Business Bureau due to 2 other complaints they did not respond to. I had used BeastBay Plumbing once before when we had a drain problem. They were responsive, and the tech was friendly and informative. He fixed the problem, and we signed up for their loyalty program. I knew our water heater was nearing the end of its lifespan, and I called them to get a quote. Sydney came out and explained the options. I ended up going for the tankless water heater. I also got quotes to replace a kitchen faucet and install a new shower fixture. The techs who showed up were courteous, but they arrived a couple of hours later than I had expected. I anticipated the faucet and shower fixture jobs to go fairly quickly, but they took almost two hours. Then they started work on the water heater. What Sydney hadn't discussed was the need for direct power to the tankless system or a new vent. The tech wanted to open the ceiling up, but as it's a two-story house with a tile roof, that was a hard no. They ended up doing a vent through the side of the house. At first, they said it would be a two-day job, which wasn't mentioned when I booked, but after getting the side vent in, they said they'd finish that day. Here is where things go very, very badly. The next day, I went into the garage to move a car. I was overwhelmed by the smell of gas. I called BeastBay, and the phone center told me to call 911, which I did. In the meantime, I opened the garage door. I realized after I hit the button that, should anything spark, the whole place could go up. Thankfully, it didn't. The fire department came out, pinpointed that BeatBay had not tightened the gas connection to the tankless unit and turned it off. Then began a 2+ hour marathon of calls to BeastBay to get someone out immediately. Except they didn't. I had to call the office 4 times and then had 3 separate conversations with them. In the meantime, Sydney came back out to see what was up. I explained the severity of the gas leak and told him I wasn't happy he hadn't mentioned needing direct power or the need to re-vent from the previous water heater. Sydney indicated there would be a small rebate, and they would service the unit going forward free of charge. The tech showed up, apologized for not securing the gas line, tightened it up, and left. This was a week and a half ago. I heard nothing more from BeastBay. I called the office on Wednesday and asked that they memorialize what Sydney had said during our meeting in writing. The woman who answered, Sarah?, said she'd have to check with Sydney, in a tone that said she didn't believe he had offered anything. She came back and said that was correct, and she'd send it over by email. Nothing was forthcoming. I've called the office twice today, twice no one answered, and the third time it went to a general voicemail. I received a phone call 2 + weeks after the incident. The woman I spoke to apologized, but assumed everything was fine. I explained how VERY unhappy I was with both the work they did and their lack of responsiveness. She said she would talk to the owner and get back to me yesterday or today. No call. AVOID. AVOID. AVOID. To say I'm disappointed in the service is an understatement. This is a massive failure on every front.

    Undisputed Plumbers - plumbing - Updated May 2026

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