Shawn , Omar and Moe - have serviced our old building for the last three years. We have always received timely , efficient service. We've never been told "NO", just we'll figure it out and they have. A great team willing to take the time to understand your needs and work within your budget. I really appreciate all their hard work and friendly attitudes. Lara! read more

First Digital Surveillance installed my condo building's security cameras system and they did a great job. Afterwards, we had questions about changing the camera system's parameters. They were very responsive to our question and taught us on how to do it. read more

Shawn was great to work with. Very knowledgeable, customer-oriented, and great pricing. Highly recommended.

Great service & very experienced. I work at a car dealership with 140 employees that needed a new camera system installed. After a great site with First Digital Surveillance, we used them to help mount 44 cameras including 7 outdoor PTZ's. read more

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Installation was over 5 years ago. We have tried to contact the owner by phone, but calls are not returned. We would like to upgrade our system, but obviously the owner is not interested read more

****DO NOT USE THIS COMPANY**** They are totally unreliable. They will set up your cameras and when anything goes wrong they will try to charge you a fee just to fix their equipment. Shawn, the owner, will stop returning your calls and Omar, the Tech guy, will only send you bills. Their knowledge and systems are not even reliable. My cameras are constantly going out. *Beware. Use at your own risk* read more

Great service and quick response its a team workI Shawn and Omar they go extra mile to make sure all cameras system are performing properly read more

Shawn and Omar from FDS Security cameras are STILL helping me years after they first helped me access and repair a security camera system in a home I bought in Orange County. They are one of the only security camera professionals that knew how to fix and update the type of cameras there were hard wired all over my property. Then, a couple years later we hired them again to install two more cameras. Shawn's prices are reasonable and he and Omar seemed to be technically more savvy than other security techs my husband and I spoke to and got estimates for. They are not afraid to help you even if you have a different security cameras already set up and you don't need to buy the cameras they offer. This is the sign of a real knowledgeable camera technician. Everyone else could only work on or fix one type of camera system-the one they sell. I have no doubt Shawn's systems are the best and probably better than what we had already had installed in our home, but they were able to work with what we had and even improve it! Just today, a year after the last time we used Shawn and his company FDS, I called for help because I got a new phone and forgot to transfer the camera app and all the info from my old phone to my new phone. Within minutes Shawn and Omar were on the phone helping me! They showed me how to log on and get the security cameras back on my phone! And for no charge!! This shows what nice people these guys are. I will never use another security camera company besides FDS. Thanks again Shawn for your help (now three times!) Thank you for all your help and even taking the time to help me for free today!! read more

First Digital Surveillance - live videos with playback - Security Systems Near Me - Torrance, California

We hired First Digital to install an electronic door access system. Omar was very helpful getting an issue resolved.

Amazing installation and customer Service. Technician was well Knowledgeable with the intercom system and very quick when it came to getting the job done. 100% would recommend read more

Shaun and Omar are the best at what they do. Always a pleasure working with them. I highly recommend their service read more

I needed a camera system put in a property in Echo Park. There had been some break-ins and homeless entering the property. After a lot of searching, I found this company and I'm glad I did. The price was better than others had quoted. I really liked working with Shawn, he showed up for the estimate, walked me through what the best camera set up would be. I decided to go with the estimate and I scheduled it. The crew came by and installed the cameras when scheduled. Shawn came back and got everything set up and all the cameras were working great. It is a 7 camera system that I can access the recordings or live video from my phone and my computer! Pretty cool. After getting 3-4 previous estimates, I definitely recommend this company for CCTV/Security system installations. The job was done promptly and professionally with a reasonable price. Exactly what I was looking for. read more

We had four smart AI cameras installed at our house and wanted them installed quickly before we departed on a trip. Shawn worked diligently and even did a pre-install site visit so I could get an idea of the work to be done and did it all during the holiday time crunch. Installer Luis also did a clean job and was very nice explaining details as he was installing and Omar for the tech setup. read more

First Digital has been great from day one and they have not changed. Shawn and Omar have helped me so much and they are so patient more so Omar when he is helping me with IT issues. Even when Shaw in busy he still finds time to squeeze in a repair for our little company no matter how small and I appreciate it so much. They do such a great job they're stuck with Imperial Shade as clients forever! read more

The business I work for tasked me to source out a security system for a new facility we had moved into. Shawn was the most expedient to reply of all the vendors I reached out to and he promptly visited our site to walkthrough the facility. He was informative and answered questions succinctly. He is knowledgeable and doesn't hesitate to impart that knowledge and help choose the best options for your facility. He offered demonstrations of the tech before install. The business covers every aspect of security, from the cameras and DVR to signage and door alarms. Post-installation he has been helpful and has addressed any maintenance concerns. His attitude and work ethic has fostered a healthy, trusting business relationship. read more

First Digital Surveillance is the BEST in town!!! Shawn and Omar team has done it again but with much more mature processes and superior equipment this time! The surveillance system Shawn set it up for my house 6 years ago has been working flawlessly but I decided to add two more cameras and upgrade my DVD hard drive. Shawn came by the next day to make recommendations on camera locations where they cannot be easily reached or vandalized, sent his estimate next day, then installed the new cameras and DVD equipment within a few days. Everything is working PERFECTLY, and I am very impressed with their new equipment (IP & Smart AI cameras with wide field of views, smaller and quiet DVD). Customer service including detailed phone app setup and trouble-shooting instructions were provided promptly, and I now have an improved, state-of-art surveillance system for my house, all at a very reasonable price! More than anything, I like Shawn's work ethics and honesty he demonstrated. No job is too small or too big for Shawn! He will find an affordable solution for every home and business needs. I highly recommend First Digital Surveillance to anyone in needs of a robust, 24-hours continuous protective/surveillance/deterrent system! No additional or monthly fees!!! Visit https://cctvinstallation-losangeles.com today and check it out for yourself! read more

Shawn was late for his appointment, rude and unreliable. Stay away ! read more

Very disappointing. Cameras, doorbell system works well. However, inside wires were excessive and left on the floor -- against fire code. Worse, an iron gate where a buzzer was installed was left insecure to the point where anyone could walk by and could open it with their finger. When we asked the company to fix it, they did not seem to know what to do and there was no further response for over a week. We hired another team to fix both issues as we urgently needed to keep our space secure and safe. Now the company is haggling over the bill. I would very much like to resolve the situation amiably, but also feel very much taken advantage of. Note: I don't know why the review says San Francisco. This is in L.A. read more

I have to mention that my 1 star review is one of MANY for this company. Please take a look. I meant to write this review a few months ago when I was shopping for a new surveillance system for my business. Shawn, the owner, was polite and seemed like a nice person. I told him I was seeking a competitive price and would be doing comparisons with other providers. My main complaint with Shawn is that I would describe him as a bit dishonest. He took a long time acting like he really cared about how fair his offer was going to come out and promised a competitive bid but when his bid came in, it was SO MUCH above all the others by almost 30% !! We talked politely on the telephone and Shawn said it was his best offer. I tried to say why is it SO much more than the others, and he really didn't have an answer. He could not give any reason why his offer was SO, SO high, and now he really did not seem to care, either. I felt like he wasted my time-- because he talked for such a long time the first conversation, like he was such a caring person, but I feel he was trying to rip me off. I went by the yelp rating, but I have to tell you, beware of First Surveillance. read more

Thanks to Shawn and the whole team, our camera system is up and running. Shawn came out himself, was extremely professional and even responded months later (on the house) when a technical issue came up. Great service. Excellent business. read more

Been with Shawn and his company for almost 3 years now...they take care of surveillance needs for our home and commercial properties. Nothing but excellence from Shawn, his installers and the wonderful Omar, the tech pro! read more

We have a system set up by Shawn (Operations Manager). The system is not working and many calls and requests have been put in to Shawn and the office personnel to fix our system. They answer and say they will get back to us but never do, but yet they keep billing for a system that does not work and they refuse to fix this system. They refuse to return calls. They now refuse to answer calls. Today they said they would send an email regarding these issues and we still have not received this correspondence. They are not reliable. When I call asking for them to do their job, Shawn says I am rude and demanding and then he is rude and hangs up on me. Is it rude and demanding to ask for the service you pay for???? They are totally unreliable and unresponsive. They do not do what they say they will do when they make a commitment. I have been waiting for the email that I was supposed to get to end the contract that I have attempted to end on several occasions and now when I call Shawn's cell he has switched it to the answering service and they are not answering and when they do answer they hang up on me. read more

First Digital Surveillance is our security company for our fifty-unit condo building and we were so pleased with the work they'd previously done that we didn't hesitate to contact them again. Recently we needed a few more cameras and Shawn and his team - as always - didn't disappoint. Great night vision too! It all worked from the get-go, NO PROBLEMS. Here's a reality check for those that think they'll get away without being caught...WRONG. Not only is Big Brother watching, First Digital Surveillance Security Cams are too and ready to zero in on YOU. read more

It's not the initial service that turns sour... It's AFTER SERVICE that will whack you with a huge bill. Everyone will need after service, when system goes down, change of modem that require resetting, etc. That's when the experience turns into The Strange Case of Dr. Jekyll and Mr. Hyde as Shawn turns into a totally different person. Keep in my you will all need after service EVENTUALLY. Caveat Emptor! I can't use my system as I can't afford to pay another $150+ to have Dr. Jekyll pay a visit. So sad... :( read more

I called for quotes for a 16 camera system for an apartment complex. First Digital's price was the lowest. With such a small profit margin, I wasn't expecting much. Instead, I was pleasantly impressed. First off, the quoted equipment was better than expected. Then, Shawn walked the job a second time the day before the job to ensure everything would go smoothly. This was an unexpected level of professionalism. On the date of installation, Shawn showed up on time and work began promptly. The workers moved quickly and efficiently, being respectful of the tenants (attic hatches are inside certain tenant units). As can occur in any complex job, something went wrong. Shawn took immediate responsibility, and the issue was promptly resolved to everyone's satisfaction. After the installation, Omar got our remote camera access working and revised the camera layout to our unique preferences. I highly recommend First Digital. read more

I have been using the CCTV surveillance system for several years now. During this time, I have been extremely satisfied with both the equipment and specifically, Mr. Shawn Kwan. His excellence and professionalism is outstanding. He has made the entire experience worthwhile. I recommend anyone going with this company and rate if 5 stars. read more

Great company. Have used them twice. Always fix our issues promptly. Call back quickly and arrive on time. read more

Had horrible experience. Service is lacking and unreliable equipment. Cannot recommend.

Thank you for the cameras. Great customer service. Thank you for installing all the cameras. They work good. Have a good day. read more

I have dealt with other surveillance installer but these guys come on top of how professional they were. Best customer service ever. They did very good job. I highly recommend these guys to anyone who is looking for security systems out there, 5 stars all the way. First Digital Surveillance (Shawn) is among one of the Few Companies we found who were able to do what most companies had no idea about. We needed a sophisticated Wireless Security Cameras Setup using High Definition Cameras. Their price was Fair & they did an excellent job. We couldn't have achieved our goals for Security Cameras Surveillance without their expertise. Thank You Shawn (First Digital Surveillance) read more

my boss loves this place, anytime we... my boss loves this place, anytime we need anything they are amazing. The service is totally reliable and they are fast fast fast! They work well and smoothly. No hassles and its' always amazing how they back up their work!! I love love this people! read more

First digital Surveillance set up my security cameras at my property. They have been excellent throughout the entire process from set up to after service care. I would definitely recommend them to anyone that's looking for CCTV needs. Shawn and his tech support team has been awesome helping me set up the remote access through my remote pc and also through my phone. Now I can monitor and see my property from anywhere in the world. It's really given me peace of mind and added security for my tenants at the property. read more

Shawn's team came out and did a nice job switching us over from four analog cameras to six digital units that are much better in low light. First Digital were fast, professional and offered quality products. Shawn himself came out later and installed our Ring door alarm as well. Omar in tech is fast and got us up and running quickly. He also came through when our router was changed by Time Warner and we needed to get the system set up a second time. The entire system is working great and I feel like have a solid product for the future. read more

We needed extra cameras for our condominium association and had to upgrade our DVR. They helped install additional CCTVs in our elevators, residential floors, and debugged an existing wiring problem. First Digital Surveillance provided professional knowledge & installation. The job was completed in a timely manner. A responsive company that cares about customer satisfaction and workmanship. read more

This company quoted me about $3200 to install a camera system including 11 cameras, the hard drive system and all the cable and labor for installation. My daughter met with a man names Sean who went to my home so he could quote me a price. I talked to him the day he came for a walk around the property which included four new camera locations. The next day I received a quote of about of $3230.25 that was supposed to include all the equipment and labor. After completing the work I received a bill for $5064 nearly $2000 more than the original quote. When I complained I was told it took an extra technician and more material to complete the job! They demanded immediate payment. The original quote did not state in any way the job would cost more! When we tried to adjust the figure they balked at what I wanted and the last email I received stated "see you in court." Be very wary of this company. read more

I researched several companies to install cameras at the apartment community I manage. I went with First Digital for a few reasons... 1. Competitive pricing 2. The best product. Now I have to add amazing service! They came in and were polite, professional and you would never know they had been on site as they cleaned everything up afterword. I would recommend this company to anyone!! read more

Shawn did a great installation - it was clean, professional and timely. Omar is fantastic on the tech support. Great company that you will be happy to work with. read more

Omar, the technician was very helpful when I upgraded my cellphone. He gave me step by step directions about how to be able to see the cameras on my new phone. He is excellent giving instructions. read more

First of all this has been a headache since I bought my cameras .. With the maintaince fees every month and the overpriced fee to fix any issue .. Shawn has even shut down my service a few times because he didn't get paid for his fees which I never got invoices for ..putting the saftety of my employees and my business in jeopardy .. I wanted to help him out by giving him another job with my landlord and then he overcharged me to move a few cameras when his crew was there already doing the job I gave him .. I had an issue with my cameras recently and he made me go through crazy hoops to even get a service call,then to come out he wanted $150.00 an hour to check it out .. He has really no idea how to treat past customers.. I still have no service .. I will never use his service again .. He has made it too difficult and expensive .. And has lost touch with the meaning of service .. read more

Ha! Total joke. Interestingly, a year ago I would have wrote a 5 star review like the Yelp user "Chowder" recently did. But here I am, a year later and many text and phone calls later with no response to my problems with cameras that were installed. I hired them for home as well as my work and both places have had issues with cameras that just stopped working or tech issues, but STILL waiting for these guys to fix it. Blew me off numerous times and claimed they were "trying" to schedule with me, but that was literally hours before they wanted to randomly show up. I eventually gave up and went to a different service that came out, explained they had sold me on some cheap equipment and poor install. Totally compromised safety. So angry at myself for falling for the charm Shawn throws your way then drops you when there's problems. read more