While the hospital service has been 4 and 5 stars for numerous procedures (back and neck surgeries…read moreand pain procedures), their billing department is 1 star. I paid a bill in July, it shows a paid receipt, and bank account shows it paid, it still shows up on the balance! The new bill i just got in the mail, which is different charges, shows the new charge, but it is nowhere on their system. So Monday will be another session with their billing dept. They have messed up several times in the past (wrong procedure codes which took months to fix). They need to hire better people to manage billing.

Never thought I'd review a hospital on Yelp. My son and I had such a great experience here today in…read moreimaging. He had an MRI. Everyone was so friendly, accommodating, and warm. They were very efficient as well. One of the best medical experiences I've ever hard!

Great place for families and events. Multiple floors, ample parking. Food is decent, staff is very…read moreattentive, buttons for service EVERYWHERE!

Get a whole new staff for Floor 2 and Floor 6!! Cut out all of your "holding" rooms…read more I came from the ER with a possible stroke. I was confused and I feel that I was not treated well at all! I then went to what I thought was my room! But found out from the nurse that came in, it was a holding floor until I was moved to floor 6. I was moved to so many rooms I wasn't sure where I was suppose to be! Then the boy that was taking me to floor 6 came in to move me, I said "Okay let's do it!!" Let's go to the next floor". The nurses tried to make it sound in a sexual in nature. I was happy that I was going to a new floor although little did I know it was going to be worse!! I was better and ask the floor 6 to please let floor 2 know that I was sorry and regretted being like that and she said "no I will not tell her". There was one nurse that unfortunately leaving to go home, his shift was over! He was very nice to me. Then after he left no one took my vitals in fact they argued about Who was going to come to my room! I was close enough to the nurses desk that I could hear everything they were saying, they made sure of it! It took until the next nurse came in that she learned no vitals had been done! After that, every thing seemed to be better! They came in accept there was one guy medical assistant, or nurse I don't know anyone's name on Floor 2, which was the floor I was on until they found me a bed on floor 6. That floor was even worse!! Finally I thought I was being discharged, but then went to another holding room and waited to be released. I will not ever go back to that hospital again!

I've been here many times since they opened the facility. The location is very convenient to my…read moreneighborhood and far better than going to the hospital. The facility is clean and the staff is always amazing, very friendly and knowledgeable. They really make every effort to treat and have you sent on your way. They offer snacks and water as well. Swag bags are available as well. On this day, I went in for a bee sting and they provided great care! I was immediately taken care of with an iv and epi along with steroid. The staff is very caring! Definitely recommend.

First off I was greeted by Bailey and Jacqure (sorry if I spelled it wrong) they directed me to the…read morepatient portal. I was cared for by the nurses Craig and Abby for my sprained ankle( needed a boot). The X-ray was done by Mary and she was so patient with me. Dawn (NP) examined my foot and calf since my pain was radiating, with a delicate touch. The tech Jax gave the discharge paperwork to my nurse and Craig explained to me how everything went. All and all this is an amazing place to be cared for.

WOW......I was on vacation in Galveston and started having pain. Was enroute to a Houston hospital…read moreER and couldn't bare the pain anymore. Just happen to pull in to Elite Care. The front desk immediately took me to the back to start pain management and diagnoses. The team got the pain under control and properly diagnosed my issue. I have seen all the 24hr emergency cares popping up on every corner. But let me tell you there is a BIG difference between those and Elite Care!!!! The team is very professional with all the labs tools in house needed for testing on site. The facility is amazing. The Staff is most caring and warm to your needs. I am beyond blessed that God lead me to Elite Care. I'm healthy again and back contributing. Thank you - Teri, Lindsay, Can, Joel, Maria, Tara, Dr Luu and Dr. Gukhool you guys are the BEST:)

People please if your expecting a package , have control of your animals. Believe me , I tried…read moreputting it in the mailbox it wouldn't fit. Treated for 3 dog bites , left calf , 2 rear end . They hurt and was bleeding required stitches. On arrival given ipad to fill out information good thing I was a returning patient the process was simple and easy . Made a few accidents from wounds bleeding, so the sweet receptionist cleaned and sanitized the area, and the nurse wrapped my calf until I was called back. I was called back within 10 minutes, nurse took vitals , Dr assess wounds after several shots of lidocaine in and around wounds , they were stitched up and the others covered with bandaids to control the bleeding. Overall I'm satisfied with the prompt response and treatment, and if anything else arise I shall return .

Why 5 stars? Because they saved my Dad's life…read more --- --- --- A hospital having a Yelp page is definitely a different ballgame than just about any other kind of business. I'm sure that there are countless others who have lost loved ones at Bay Area Regional Medical Center, and it probably had nothing to do with the doctors/nurses not performing up to a certain standard during their visit. Life's randomness sometimes trumps precision that the most wonderful medical professionals on Earth have to offer. But in our case, BARMC could only be described as a God-send. My dad had a heart attack on Thanksgiving. In an instant, my Dad transformed from the most active 58 year old that anyone knows, to the guy laying on the bathroom floor at the gym with no pulse. My brother was fortunately by his side, and was able to call 911 pretty instantly. The paramedics arrived swiftly and were as efficient as possible in literally bringing him back from the dead. He was then transported to BARMC. He quickly had to have a stent placed in his artery, which went very smoothly. By the time I got into town a few hours later, he was heavily medicated, but still awake and talking. I didn't even know what any of this meant prior to Thursday, but apparently, it was nothing short of a miracle. Not only that he was alive, but that he went from a goner to very normal in a few hours. This is a testament to my dad's excellent shape/conditioning, but I'd imagine all of medical people involved played a role as well :) Where we really began to appreciate BARMC is the quality of care that he received in ICU. All of the nurses/doctors were absolutely phenomenal. Kayla, Natalia, Shelby, Dennis and all of the other names that I'm forgetting - you were all the absolute best. It's amazing that people who work in a place that's filled with so much sadness on a daily basis, could manage to be so cheerful and happy. All of them had the demeanor of people who were on vacation, in that, they were just so happy and joyful. Maybe it was that my dad's story was so amazing, or maybe this place just breeds super heroes. Either way, we loved it. All of these wonderful folks really helped me to put life in perspective. I love my job and always give it my all... but these people literally save lives for a living. Instead of enjoying Thanksgiving with their family, they perform insanely advanced procedures on people, while crying family members wait in the lobby with lives hanging in the balance. Much like folks who join the military, it's a job I could never do, but I'm forever grateful that others can.

My dad was in this hospital and too many mishaps to list. It took 48 hours to reconcile his home…read moremedications. They never responded to the call button and they employees are smart ass and mock you when you ask for help. I know several people work there and the place is rotten from the top down. Good people will not stick around and it will only get worse until upper management does something to change the culture. The HR department needs to be completely fired and built from the ground up. All the employees seem to be rejects from other hospitals in the area that were willing to accept a lower wage to have free reign to do whatever they want. They do not know how to staff, compensate or develop their employees. You can't teach someone to be a nice human being though.

Caring staff, clean building, professional nurses and doctors, small cafe, and great restaurants…read morenearby. Thankful my friend had her complicated back surgery at this hospital.

The nurse at UTMB Clearlake was awful, I will not go there again. My husband was suppose to be on…read moreIV antibiotics and it took 5.5 hours to get an ultrasound and iv put in. Nurse could care less, she was unattractive and hospital doctor Dr Sreeram I wouldn't recommend to anyone. After 4 days in hospital he came in and said we didn't need to be there. I asked if he looked and the chart and he said he glanced at it.

Hospital staff does not listen to the patient. Doctors have no communication between eachother…read more Worst than UTMB Galveston.

DESPICABLE & DEPLORABLE!!!! PLEASE GO TO UTMB INSTEAD!!!!!…read more I'll just start off by repeating what so many other former patients who had the extreme & utter displeasure of having the horrid experience of being "treated" here: if I could give less than one star, I would!! All of the staff--especially the nurses--act extremely annoyed with you no matter what you ask of them & complain about very simple, basic things their job entails, such as helping you to the restroom or bringing you meds. Any & all requests you make to them--no matter how polite you are --are met with frustrated sighing, eye-rolling and acting like you're putting them out so much just by asking them to perform and assist you with the most basic of tasks. ALL the nurses care about is sitting at their nurse's station and chatting ALL DAY LONG, and God forbid you interrupt about five minutes of their conversation. And talk about lazy!!!!; they absolutely can't seem to unglue their rear ends from those nurse's station chairs. You'd think they'd realize that if they love chatting with each other so darn much, they could at least set aside their girl time outside of work to do all their chatting. They're all far worse than high school girls who want to just chitchat and socialize with each other. The people on this staff are receiving way too high of a paycheck to be acting in such a rude, uncaring, incompassionate, unprofessional & overall demeaning manner towards us, the patients--who are obviously the most important ones!! Every single staff member who is employed here is clearly in it just for the paycheck because they certainly aren't in it to help us or to help us alleviate our pain/ailments/stress/discomfort. If you're in any kind of pain whatsoever, you'll be extremely fortunate to receive even one Tylenol or Ibpropen. And I'm begging you with all that's holy that if you're in excruciating pain, *do NOT* come here looking for some relief from meds, because they simply will not give you anything. One of the many, MANY issues I have with this place is that they treat every single patient as if we're raging junkies who are all just looking to get a "fix", versus being desperate to alleviate & soothe our physical pain/symptoms in any way humanly possible. The first thing they do is have you pee in a cup for a drug screening, and even if you're only taking presbribed meds by a doctor, if it's what they consider to be a high dose, you'll be written off as a drug seeker who misuses & overtakes medications. The doctors are sorely lacking any real knowledge about anything. Misdiagnoses run rampant at this "establishment". And all your have to do is look at their ages, with most of them being around only 30 or so. You can literally find out more about your condition from typing certain things into Google A.I. than by asking them anything. And just like the nurses, the doctors are extremely devoid of any compassion or empathy towards those who are ill and/or in a lot of pain. Furthermore, the rooms are relatively crappy and small. Additionally, they have small, cheap tv's that desperately need replacing because the colors are starting to turn from old age, with very limited basic cable. The food is borderline-terrible & is barely lukewarm once it's been delivered to you. The ER rooms are insanely hot & stifling; unfortunately you don't have the ability to control the temperature. When I was there, it was 76 degrees, which is borderline-boiling for me! They could at least give the option that would allow each ER room temperature to be controlled by the patient who's placed in there. Methodist Clear Lake is beyond any & all hope for improvement, in my opinion, and despite all of their consistently negative, terrible reviews, just nothing seems like anything will ever be done to remedy that. I'm begging you to please spare yourselves of what's an easily avoidable unpleasant situation. UTMB is infinitely BETTER, has nurses & doctors who treat you with dignity, respect, compassion, and understanding.

I was a walk-in patient to the Gemini Urgent care. There was very little wait time. I had a serious…read moreinjury to my head that had been taken care of by Clear Lake regional emergency. I was concerned because I saw blood on my pillow after a week. I went to the Urgent care to have them look at it, and they cleaned it up and sent me home. I went back the next day at their request to ensure that everything was fine. They were able to remove the staples from my head and gave me antibiotics. The staff was incredibly kind and very professional. I had handled this experience of cracking my head open pretty well until today. Realizing just how serious it was, I was on the verge of tears most of the time. The staff held my hand and explained that I had every right to be that nervous. It was a traumatic experience and I've come through it well. I want to thank the staff at Gemini Urgent care Kenzie, Jackie, and the nurse practitioner Laura Gordon. They all treated me with extreme kindness. I recommend this Urgent care to anyone in the Clear Lake area that needs medical attention

Went here for a dot physical was in and out in under 30…read more Very friendly nurses and staff.

October 7, 2020 Came for blood work and a thyroid ultrasound…read morefrom Suzanne US tech. I've had her do my US's over the years; I feel confident in her images. COVID-19 protocol in place.

On June 26th of 2020…read more I went to UTMB League City to get blood work done for the cardiologist.  The nurse stuck the needle in so hard that my whole body jerked forward.  Usually, since I am diabetic I usually bruise and hurt for a week up to a month but this time there was just PAIN.  I could not do anything, crochet, type, turn on a fan, get dressed or put on deodorant, etc.  Since I have arthritis and carpel tunnel in my right hand, I depended a lot on my left hand.  When my pain did not subside after a month, I called the UTMB complaint department.  I was assigned Dahlia, excuses were made but she stated if a doctor says my pain is from the needle prick then she would help me.  By week 6 I was in so much pain  I could not sleep and went to my local emergency room. I live quite a ways from UTMB and I could only drive with my right hand so going there was not an option. They said I need an MRI to assess the damage and know how to treat it. Dahlia strung me along for 4 months, every month saying something different, even lying about speaking to the doctor and what the doctor said. (Doctor confirmed it was due to the needle prick) She was very careful not to answer emails but only talk on the phone so there would be no proof of what she said.  Finally she says they will not pay for me to go get an MRI. I have to pay out of pocket and IF the technicians says my injury was a result of the needle prick THEN they will pay my medical expenses. I spoke to the technician and they said they can only assess the damage. Its not a crystal ball. At this point I knew Dahlia was NOT going to take responsibility for my hand and I could not afford $1400 for an MRI. Thats my rent money right there. I had already accumulated 100s of dollars of medical bills.  I was so stressed out I started getting vertigo so now Im putting out more money for meds.  As a result of not being able to use my hands, I had to put pressure on other parts of my body causing stress and pain to those parts of my body. My pinky and ring finger would go numb at night and I had the hardest time getting up in the mornings. I was miserable.  I called a few lawyers but it proved difficult, due to covid and other reasons, one of which was that UTMB is a state run hospital and as such is pretty much untouchable. This is NOT right. They should take responsibility for their wrongdoing.  I wasnt asking for monetary compensation. I only asked that they pay the medical expenses for my hand.  However on the advice of a lawyer, I called the hospital administration. I spoke to a person called Bobbi who was very rude and said they fully stand by whatever the complaint department did. As of that time, over a year later 08/21 they stated they still had not made a decision whether to help me or not.  I went months in severe pain and it wasnt until 6 months later that the pain even began to subside. I had to wear the splint for a good while to try to keep my hand still. The side effects to the meds were very unpleasant as well. The worst part about it was not being able to crochet. This was my down time in a very stressful life. During covid I was crocheting so much and buying yarn is a pretty penny to finish a blanket. All that yarn just sitting there and I could not touch it. It was so fulfilling to make something beautiful and now I cant.  Exactly a year later my hand developed a cyst and swelling. Then another cyst. Then a lump. I went to a hand specialist and he said without that MRI they cant know how to help me.  My hand never fully healed. As I type this my hand is very uncomfortable. My hand is weak and sore.  I do have some medical records, all my doctor bills, and screenshots of the times some of my phone calls. I just feel this isnt right and they should be held accountable.

Care was great and quick for my 16yr old on a sprts knee injury. Office staff was great and very…read moreaccomodating.

Went here for extreme vomiting and stomach pain. The woman at the front desk working around 11pm on…read more11/24/25 was so unbelievably rude and turned me away because I didn't have insurance. I believe that is illegal. After reading the reviews, I'm glad I left and went elsewhere- it seems this place hasn't helped anyone except giving them a 30k bill for nothing.....