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    First Response Plumbing

    3.4 (29 reviews)
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    Can you believe it? 30 years experience ? I'm not sure about it

    They replaced an existing water heater valve and let the Handle inside the wall , there is no way what so ever to shut it off .

    Leak from cheap connector
    Vin R.

    One year ago I had a whole house water filtration and salt less water softening system installed at my home by Robert at First Response Plumbing. The company was on the manufacturer's list of approved plumbers in the area. Because the system was not installed properly by First Response, one of the cheap plastic connectors Robert used split after only 1 year of use, resulting in a gushing leak. As seen in the photos, and according to a different plumbing company I had to properly re-install the unit, this was a lazy, sloppy job. They also said it was "jerry-rigged". The tanks, especially the heavy, 5-foot tall should have been dug into the ground for stability as instructed by myself and the specifications from the manufacturer. Notice that the stems to the tanks are basically not supported and are twisted by the weight of the large tank. Also, the PVC pipes from the water main were run above ground and strapped to the side of my house with plastic brackets -- yeah they are grey to make them look like metal, but they are thin plastic. These are basically unsupported pipes carrying water all day long. These installation mistakes all put pressure on the cheap plastic joints, causing the issue. I trust professionals who are charging me over $800 for a 3-hour job to take pride in their work and do it right. That was not the case in this instance with First Response. I contacted them about the leak and standing by their work, giving them the opportunity to make this right. But their Response was that since it's been more than a year (1.5 years) the work is out of warranty. This omits the fact that the job was done incorrectly from the start. They did not see it that way. This tells me that they do not care about doing the job right, to make it last, just for the now to get paid. Disappointing and expensive mistake but a lesson learned from using First Response. I hope others can learn from this too.

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    2 months ago

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    2 years ago

    Paul did a great job. Friendly, and arrived promptly. I will definitely use them again.

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    7 years ago

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    9 years ago

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    10 years ago

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    10 years ago

    Great service, very reliable and professional photographer people. Highly recommend calling them!

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    Ask the Community - First Response Plumbing

    Review Highlights - First Response Plumbing

    First used John and his team to replace a leaky water heater - powered by propane gas which very few heaters around here have.

    Mentioned in 5 reviews

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    First Response Plumbing - plumbing - Updated May 2026

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