This past weekend we had had a brand new finished basement fill bul with water that just would not…read morestop coming. Pro Restoration One arrived within an hour after reaching out and worked almost around the clock for 2.5 days. We cannot thank Lou enough, he mad an extremely stressful and uncertain situation much less stresful. Lou continuolsy reassured us, that as bad as it was/looked, he would get it cleaned up so we can start the fix. There were times I thought they would just give up, as it was literally like something out of a movie. Multiple contractors and engineers told us they have never seen anything like it in thier lives. We are in the drying and anti mold phase, Lou reassured us he would be back regularly to monitor and treat as needed. Lou explained everything each step along the way, and why he had to do certain things. It ended up being a much bigger project than he expected, but he honored the quoted price. Avoid the big guys with the fancy trucks, Lou and his guys will run circles around them.

We had a great experience with Luis and his team. Unfortunately, we had a toilet back up in the…read morebasement which caused some damage. Pro Restoration One came out the same day, removing the affected materials, cleaning, and drying everything out. The price was reasonable and Luis and his team were very professional. We are incredibly grateful. Thanks!

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

We are moving and I decided to have the carpets in my place cleaned..I rented the rug cleaner from…read moreWalmart a while back and knew that thing was a waste of money. Since we are moving I didn't have time to trouble shoot another rug cleaner. So I just bit the bullet and called serv pro! The only thing I wish I did was take a before and after picture they did an amazing job! The guys that came were wicked nice and quick and the best part it wasn't an arm and a leg! I love my carpets too bad I won't be here to enjoy them, but now I know for the future who I will call!

From the owner: SERVPRO of Marion/Middleborough understands the stress and worry that comes with a fire or water…read moredamage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." SERVPRO of Marion/Middleborough specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Marion/Middleborough can also mitigate mold and mildew from your home or business.

I called after they responded to a Yelp request. Don asked me to tell why I thought I had mold…read more Every 2 words he interjected with a question. After a few times I said you asked me to tell you and I will give you the information. Well, I was interrupted an additional 2 times. When I asked if he could stop interrupting me and let me finish a sentence, he hung up! I found the brief interaction unprofessional, disrespectful and rude. Since this was a first time impression and opening communication, I would NEVER recommend this company to anyone. I could not imagine trusting this company representative with my home. I would give "0" stars if it were an option!

From the owner: Since 2010, Roslindale Restoration has been revolutionizing the damage restoration industry through…read moredata-driven solutions and predictive analytics. Our innovative approach combines advanced moisture mapping technology, IoT-enabled monitoring systems, and sustainable remediation practices to deliver superior water damage restoration, mold remediation, and emergency restoration services across Greater Boston. Under Patricia's leadership, we've pioneered the integration of thermal imaging and AI-powered damage assessment protocols, setting new benchmarks for restoration accuracy and efficiency. Our commitment to environmental sustainability is reflected in our eco-friendly cleaning agents and energy-efficient drying systems, while maintaining the highest standards of IICRC certification and OSHA compliance. As industry thought leaders, we're actively shaping the future of restoration services through our research partnerships with local universities and our investment in emerging technologies. Our focus on preventive solutions and structural health monitoring represents a paradigm shift from reactive to proactive damage management, positioning us at the forefront of Boston's restoration industry evolution.

Responsiveness and a thorough and detailed quote. Although it was determined i did not require…read moretheir work I would recommend them based on my experience with the quote provided

I had a steam pipe burst which caused extensive mold to grow throughout my attic…read more My initial contact with Curtis was extremely professional. He explained to me the entire scenario of damage and the steps he planned to take to remedy. He kept me abreast of all un - seeable issues he found and informed of me of what to expect in terms of expense and time. His Team TRULY works as a TEAM - I was extremely impressed with the approach they came to my home with every day. Every day had it's list of things to do and Curtis and the guys accomplished them- day in and day out. Mowatt Mold Removal is a throw-back Company - i.e. They truly do GREAT work and absolutely have their client's best interests at heart. Too many companies / Contractors these days want to get in and out of your home as quickly and cheaply as they possibly can and do shoddy sub-par work - NOT Mowatt - I would recommend Curtis and the Team to ANYONE in this area that may have this issue. Thank you Curtis,Holden + Crew for a Fantastic job on my home of 40 years.

Mitchell Brothers Cleaning does outstanding work. Their prices are more than reasonable. Kevin was…read morevery easy to work with. He is honest and reliable. He does not add on any extra costs, he is trustworthy and I would highly recommend Mitchell Brothers Cleaning. The property that he repaired and cleaned was done in timely manner and the outcome was incredible. I handed Kevin the key and felt completely comfortable,there was no need to be overlooking his work, he called when complete and I couldn't of been any happier. Will surely not hesitate to hire Mitchell Brothers again. This is important, being a single female and looking for contractors that do not jack up the prices or do any extra work and try to take advantage of my lack of knowledge is hard to find these days. Mitchell Brothers can be trusted. Call Kevin, his work ethic goes above and beyond, you will be pleased. Christina T.

From the owner: At MB Cleaning, we pride ourselves on being the most meticulous and reliable New Bedford, MA…read moreCleaning Services in the area. Our staff works hard to ensure your satisfaction.