We come here a lot and food and service is pretty good, but this review is regarding the men's bathroom. It's disgusting!!! 1 star!!!! There is urine on the stall walls and backsplash tile and it looks like it has never been cleaned or whipped down. Why do they not clean the bathroom?? Makes me wonder how clean the kitchen is!!! read more

The service is awful! The waiter is barking as giving orders I would assume she is a former military but she is too young for this. A guy on the desk is being rude offered a bad option to seat or leave. Your staff need to be educated how to speak to the customers and be serving oriented or you loose the business. Just because it's First Watch food I gave two stars; otherwise negative. But never come back to that location at Pinecrest. First Watch in other locations are much nicer. read more

Everything was okay. Food took a VERY VERY long time to come out and when it finally did it was cold. Other First Watch locations are much better. Coffee was meh as well. read more

My husband and I found the food the be mediocre at best. FYI the Million Dollar bacon is just bacon with syrup on it. $6 for 4 slices - it was more of costing a million bucks vs tasting like a million bucks. I do really like their toast but the rest was nothing to right home about. read more

Love everything about First Watch and have never been one that is less than amazing--the one in Pine Crest is no exception. FW is always super crowded but they have managed to keep it safe in the time of Covid. The people are friendly, but there is not much time to interact since it is so "business-like" and such--Covid again. The food is great and we are big fans of all of the egg dishes and pancakes. My son loves oatmeal and also the fresh-pressed juice drinks. Prices are a bit higher than I would like, but the food is great and the place is so cute--has a great artsy, semi-rustic, hipster aesthetic. Highly recommend. read more

Long wait Was told they would contact us but failed to Good food Had to ask for our table to be cleaned 4 dirty tables had to wait 10 minutes for it to be cleaned read more

Recently my husband and I visited this First Watch location. A woman was permitted to bring her dog, not a service dog, into the restaurant was seated served and she also proceeded to feed her dog from a styrofoam take-out container. When paying our bill, I asked the employee about the policy regarding allowing on service dogs in the restaurant. She shared that because the woman was insistent and wouldn't take no for an answer, the manager relented. I have a strong feeling that the Ohio Health Dept. has policies prohibiting non service dogs in eating establishments. We will not return to this restaurant. read more

They claim the coffee is bottomless, in fact the cup does have a bottom. They do give you a carafe of coffee so you can have as much as you desire. Staff is friendly, efficient and professional. It is very loud in this location and the line to pay is typically long, adding the option to pay at the table would be nice. read more

First Watch - Breakfast & Brunch Near Me - Orange Village, Ohio

I have been coming to this location since it opened and have always had good, prompt service. Today was not the case. I sat there for 10 minutes by myself and was never approached. It didn't help my frustration that I saw servers standing around, on their phones. I didn't see any of the staff I'm used to. Also, this was today, a Wednesday morning at 9:30am so it was not busy at all. The host, though, took my order after I got up and asked to go since I wouldn't have time to sit anymore. I think she could tell I was frustrated. I really love this spot but I was super super disappointed in service this day. So much so that I'm still sitting here as I'm writing this review. In the end, the host went out of her way to make sure I had what I needed before I left. Food was food as always! read more

I had a great brunch here on Sunday. After church we stopped in. Somewhat concerned because of the long line inside. However, they utilize an app that alerts you when your table is ready. And when we ate, oh my, very delicious. The waitress was very nice. Chicken Salad was great. I'll be back. read more

amazing establishment but waitress was constantly recurring asking about the food before we ate. other than that she did great with juggling multiple tables. read more

First Watch - Breakfast & Brunch Near Me - Orange Village, Ohio

Was very crowded and loud. Our waitress disappeared for a bit. But the food here is never bad. I had the veggie burger and it was great. It was a Saturday so the crowd is expected. I would come back on a weekday for the food alone. The noise was a bit much. read more

First Watch is a great place with quality and healthy food. First watch is always consistent with their food and quality. The atmosphere is very welcoming and gives off great vibes. This First Watch does a great job with satisfying customers, and is located in the beautiful Pinecrest area. read more

I prefer the Mayfield location better. Wait time for the food during lunch time was a little too long. Decor is fine but again, I dig the location in Mayfield. This location on Yelp doesn't have call--ahead seating so I ended up having to download the First Watch app to put myself on a seating waitlist. read more

Everything was absolutely delicious!! So glad we picked this for breakfast. We were on a mini getaway so I only wish we had one near home. The waitstaff was very nice and accommodating and again, the food was delicious. Highly recommend. read more

Super fresh and homey! If you want some good clean food without the fuss, this is for sure a breakfast destination.

What restaurant serves food that looks like this? Looks like the pancake fell on the floor & they pieced it back together. When the staff doesn't realize that what they are sending out to a customer is unacceptable & they send it anyway, there is a real problem with management. Besides the presentation, nothing on that plate was even close to hot ( I'm sure it lost heat in the time it took to put the pancake puzzle together). I will say the eggs were done properly, albeit cold. Don't waste money here. There are better options close by. read more

First Watch - Looks delicious, doesn't it? - Breakfast & Brunch Near Me - Orange Village, Ohio

Hands down my favorite breakfast spot. The service is always fast. I love the avocado toast.

I've been to other First Watch's but this one was the worse. Avocado toast- tasted sour. We also ordered a chorizo chili omelette and it hardly had any chorizo in it. Bacon came out not very warm. I was very disappointed it today's meal. I am not sure if the cook/Chef is tasting their own dishes. I don't know how you can screw up an avocado toast or an omelette, but they did. I'm hoping the food here will improve since I just live around the corner. read more

This was my first visit to any First Watch and I must say they did not disappoint. I wanted to dine in but they had a long wait so I got an order to go. The food was delicious. I'm in love with the potatoes. The fruit was super fresh! They juice was the perfect temperature and not too sweet. All in all a great experience and I will be back. read more

On 7/12/19, my girlfriend introduced me to this restaurant for the first time. The atmosphere was lovely, and our waitress was friendly. Me and my girlfriend order the crab omelet (which is a summer special). Our waitress did mention that some people like it, and some people don't. We both decided to give it a try since it was my first time at the restaurant. She wanted to try something new, being a frequent customer. Once we received our food, we both took a bite and immediately noticed a very pungent fishy taste, which instantly made us nauseous. We then called over our waitress and requested if we can choose another dish from the menu which she had no problem doing so. She took the food from the table and returned to us and stated that her manager said that he's going to let us pick another dish, but next time, if we order off the menu again, even if we don't like it, they're going to charge us for it. I've never heard of anything like that. We were both shocked and in disbelief. At that point, we were ready to walk out of the restaurant, but we called over the manager regarding his comment. As soon as he arrived at our table, he started talking with a mouth full of food, While some of the food from his mouth landed on my arm! It was so disgusting and unprofessional. I was so embarrassed having food Spit all over me in front of dozens of people. We both expressed our concerns about his comment, but he showed no empathy. He felt that charging us for the food we don't like was the right thing to do. He made it seem as if we were trying to get free food. He also stated when he goes out and orders food and ends up not liking it; he would deal with it implies that we should do the same. The manager does not believe in customer satisfaction. He needs to be retrained on his customer service skills or removed from that position. My girlfriend is an avid Customer, and we will no longer be eating at this location. read more

Had the carnitas breakfast burrito and it was missing the "carnitas". For 12 bucks we can do better. The tomatillo sauce with cheese was decent and flavorful. The egg inside the burrito was lacking freshness and character. Disappointed read more

Awesome breakfast and friendly staff. We had a really nice experience here and will definitely return if we're in the area again.

Great addition to the all new Pinecrest! It's a stones throw from Whole Foods market which makes that parking lot convenient. We went on a Sunday morning and the wait was approximately 30 min for a table of 4. With us was our toddler and our full size stroller and we were easily able to get to the back of the restaurant to our booth where the hostess sat us - she even gave us a spot to stow our stroller during our meal! They have a great looking seasonal menu to welcome autumn and plenty of breakfast and lunch options. I had the maple pecan salad and split a side of biscuits and gravy with my husband who had the BLTE. My salad was delicious and served with a honey Dijon mustard dressing. The only thing I would change is that the price of the chicken is included whether or not you get it. In my case I ordered mine without but the salad was still the same price. The biscuits and gravy was ok... the gravy was delicious but both biscuits were burned on the bottom, and when I say burned I mean they were crispy and black, very disappointing. The BLTE was a generous portion and my husband really enjoyed it - would recommend asking for your break toasted though! The egg can make the untoasted bread it is served on a bit soggy. As for the service, the server was very pleasant and helpful, just a tad slow which is kind of expected on a Sunday morning at a breakfast place. One other side note - I did use the restroom while there and the faucet for the single sink barely works, just a trickle of water was coming out. Did a brand new building I wouldn't expect this... We really enjoy first watch as a restaurant but I think this location has some fine tuning to attend to. read more

When you offer such a wonderful breakfast of steel cut oatmeal with strawberries, bananas and nuts, why not make sure it comes out hot? Lukewarm oatmeal is a disappointment and they have no microwave. My suggestion is to ask for hot milk. Muffin that came with oatmeal was stone cold. Very nice waitress, though! read more

Went for breakfast with my son today. They sat us outside. They next sat another couple next to us. We sat there for 15 min ignored the couple that came after us got service right away!!! We were mad and got up and left!! We will never go to this location ever again!!!! read more

Wow! We just had a great experience. The service was perfect. I love that we were greeted with coffee - nice touch. We had a veggie burger and the carnitas burrito. The portions were excellent and everything tasted great. Thank you for the hospitality! read more

This used to be a great place but pandemic staffing issues have ruined the experience and they cannot keep up. Long waits and cold and improperly prepared food should be expected. You're better off almost anywhere else. We used to be regulars but we're done. read more

Food was good. Service was poor. Very disinterested waitress and luke warm greeting.

I enjoyed EVERYTHING the coffee was good and so was the ChickiChanga! I'll be making more visits to be more versed @ First Watch

Grade A restaurant! Decor is nice, place is clean, servers are kind, friendly and they SMILE ! Delivering an experience is part of the restaurant industry and this place delivered ! Our server Emily was kind, prompt and made sure our food was made to order. She was wonderful ! In all, the food was perfect, the location is perfect, and I'll be spending more of my time here in the near future ! read more

We had a wonderful breakfast. The service was great and the food was delicious. Their timing was perfect from taking the order to serving us and stopping by to serve more coffee. They even brought the check at the right time - not too soon and not too late. read more

I and my niece from California visited your Beachwood location on Tuesday 6/22/21. We ordered Works omelet. My niece asked server to delete her sausage. When the server returned he placed a plate in front of each of use. My niece noticed a piece of sausage in her omelet. When the server returned he said to me to look at mine. No sausage on mine. He said can you guys switch plates ! We reluctantly did. We were grabbing brunch before reporting to work. My nieces food was cold. Mine was okay. The server (Peter) so he said, no badge displayed, retrieved her plated and in 10 minutes came back with the same plate. Still not heated throughout. The server stated the same plate was placed under the heated lamps for the 10 minutes. Unacceptable! We asked to have the meal totally redone. We waited for another 10 minutes. I was finished by the time her food arrived. She tried to hurry and eat. First impressions do count. We were not impressed. The server deleted my niece's meal however that was not the point. I heard great things about your restaurant. So disappointing. I am sure the brunch will become quite a story in California. I not sure if the cook or the server was responsible. Food cold. Exchanging plates (gross) lamp heated plate. Help/respond please. Thanks read more

Excellent as always will be back often and the staff and good is incredible! Love the decor too

Hostess has so rude. We put our name in at 10:15 and told us 25 minute wait. As we sat outside we started noticing people with larger groups being called in. After 45 minutes I went inside and asked her and she blamed me and the text. I showed her the text and she said she didn't know what happened and to put our name back at the bottom. I asked to see the manager and it was finally then I got a table. I won't return to this location. read more

This review is only specific to the Pinecrest location. Wow, this location is terrible. Rude staff at front register who always need to make it known with their voice and body language that they don't want to be there. The portion sizes are significantly less for to-go orders than other locations in the area. They forget to put the side of fruit most of the time, and also charge you extra for items you asked for they neglect to actually put said items on the meal. Gave this location two chances and both times were the same awful service. Avoid if you can. Go to other local locations of First Watch instead, never had this awful service elsewhere! read more

Manager at Pinecrest is EXTREMELY rude. Basically told me they do not watch the eggs being cooked. He said to order runny eggs and send them back. He argued with me over eggs instead of apologizing that they messed up my order (which they do every time). Will never go back. read more

The food at First Watch is always good, but this experience was average compared to the other locations we frequently go to. The staff at the Rocky River and Crocker locations are amazing. At this Pinecrest location, we waited almost ten minutes to be greeted after being seated and when we finally were, our waitress was rude and seemed like she was irritated she had to serve us. The first thing she said to us was "What do you want to drink?" No 'hi how are you' or anything basic like that. She checked back with our table once after that. The woman who brought out our food was polite and attentive and I wish she was our server! read more

Worst First Watch that I have been too. Service was poor, not sure what the manager was doing, but just saw him standing around. Crispy pancakes. Who wants crispy pancakes for breakfast? First Watch is usually consistent, but would avoid this one. read more

Had brunch this morning and I found this location to be loud and extremely crowded. While the food was good, the service was hectic and not helpful or kind. It was so loud I felt like I had to speak very loudly to be heard. And when I got home and looked at receipt they had charged me for items I did not have. So check your receipt before you leave. read more