I WISH. I could leave 0 stars…read more Do. Not. Trust. Your. Loved. Ones. With. These. MURDERERS. Nurses bullied us into letting them take my grandfather for "a few days" because they wanted to manage his symptoms better. He was taken last night and we got a call this morning that he died. They didn't feed him. They didn't give him his medications. They didn't check his oxygen levels because they "don't usually do that" but they PROMISED THEY WOULD BECAUSE IT WOUKD MAKE US FEEL BETTER FOR HIS OXYGEN TO BE STABILIZED. They pumped him up with morphine when we specifically said we only give it to him once a day before sleep. They took him away from us to leave him in a room by himself and die.

The facilities are very clean and attractive---that said, Journeycare promised that our Mom would…read morebe looked at and be pain free in her last days. So far, we've had to chase the nurses down to administer simple treatment like providing some moisture to her mouth-which is cracked, dry, and very painful. Mind you-not meds-but simple hospice care. I'm expressing these concerns not only as a son-but also as a physician. I walked in on the daughter complaining for the second day. Mom has only been there barely two days. Journey care----please provide services you promised.

Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

My mother was in home hospice for 3 weeks. She received twice a week visits from primary RN Rachel…read moreand her CNA Emma. Angela was our Social Worker and she personally was someone that I benefited from talking with. Everyone treated my mother with respect and she received the best of care. They were there for us as well especially as my mother transitioned closer to the end of life. Thank you

My mom was at a nursing home, journey was the hospice company. I arrived Tuesday from out of town…read moreas my mom was about to pass. Hospice nurse popped in for literally 4 minutes. We went Wednesday and nursing home said she was already there. We went first thing in the morning Thursday so we would be there. She never showed up. Nursing home kept calling her and they kept saying she was "en route." After 2 more hours of waiting, we had to leave at 8pm. My mom is getting ready to pass in next few hours most likely. But we won't know her actual condition because hospice never showed. Horrible.

My wife has Inflammatory Breast Cancer (IBC) - Stage IV, Metastatic, Aggressive. Like 90% of IBC…read morepatients, the IBC was already Stage IV when it was diagnosed. We opted for the hospice option because it was already spreading around her body. Life Choice Hospice has been there for us with a caring and professional intake session the morning after we contacted them through their website. That evening, Life Choice had delivered the equipment that my wife would need and started transitioning her to her new medications. We have a core care team of three. The names I have been using for them on our CaringBridge page are: The Amazing Nurse Julie (the primary caregiver who expertly changes the tumor's dressing and provides on-point answers, advice and support for both of us three times a week), The Fabulous Jessica (social worker whose visits, calm assurances, and insightful suggestions are truly priceless), and Stephanie the Magnificent (our Certified Nursing Assistant - because like a magician, she can turn my wife's soiled bed linens into clean ones really fast without my wife ever having to leave the comfort of the bed). When my wife woke up in pain at 2 am, we called the Life Choice Hospice 24-hour line, expecting to get an AI or an answering service. A Nurse Practitioner (NP) answered, (yes, a real person), and had the on-call person here in less time than we usually had to wait in an Emergency Room. The on-call (I forget if they were LPN or NP) was professional, caring, understanding, competent, and thorough who took care of her and did not leave until she and I both understood what was going on, why, what they were going to do about it, and what I had to do and watch for as they change her medication dosage and frequency to adapt to her increasing pain levels. We have needed the Life Choice 24-hour services at other odd hours between 11 pm and 4 am, and, while the NP on the phone and the LPN or NP that showed up were different, the pattern of professionalism, care, concern, and thoroughness was the same. When she noticed that I was getting overwhelmed with caring for my wife, The Fabulous Jessica suggested a "respite" meaning that my wife could visit a 24/7 care facility for 5 days to give us both a break. I did not know such a thing existed or could be so beneficial and timely. All three of my wife's core care team continued to care for her while she was in the 24/7 care facility. Life Choice had already contracted with a service award-winning facility, arranged transportation, got my wife settled in there, provided continuity of care by keeping their previous schedule, and coordinated the care my wife received from the 24/7 facility when Life Choice was not there. If you could use the help of a caring, competent, and understanding team of medical professionals like this, please contact Life Choice Hospice and Palliative Care. They accepted both my insurance from work and Jean's Medicare Part A.

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

AGENCY Help At Home This agency is coordinated via CATHOLIC CHARITIES and has provided care for…read moreEVERETT BREI for at least 5 years. (The primary caretaker Mr Clyde Tayor was employed by a similar agency earlier and we "followed" him to Help at Home when he switched employers) The agency phone number is 708-248-7776 and fax is 708-248-6607. The supervisor's name is Miss LLOYD. All occurances occured at the residence of EVERETT and JAMES BREI at the address listed above. ALL OCCURANCES WERE WITNESSED VIA WEB CAMERAS BY THE COMPLAINANT AND ADDITIONAL WITNESS. Only 2 years worth of complaints are being included for brevity, although to the best of my knowledge similar events occured each year/every time that the primary caretaker took any days off. 1. Although the primary caretaker advised his immediate supervisor of his planned time off well in advance, the agency repeatedly failed to assign a replacement. The only way we would find out about this is when NO ONE WOULD SHOW UP TO CARE FOR AND SUPERVISE MY ELDERLY FATHER. This was witnessed via web camera by myself and my sister JoAnn Berge, who has access to the cameras. This occured during at least 2018, 2019 2020. 2. Failure of a caretaker to show up placed my elderly father at GREAT RISK. Since he could not walk unassisted he was automatically placed at risk of falling and injuring himself. He also had dementia, and disorientation without supervision created a potentially emergent situation. THE ONLY REASON POLICE OR PARAMEDICS WERE NOT CALLED IS BECAUSE WE COULD MONITOR THE SITUATION IN REAL TIME AND BECAUSE THE AGENCY ASSURED US THAT HELP WAS BEING SENT. 3. Whenever the above situation would arise, almost predictably when Mr. Taylor was away, The supervisor would claim she did not have knowledge her employee was away (why not?) OR claim that the replacement employee was either running late or called in sick. There was no explanation given regarding why an alternate was not found OR that the family was NOT advised that there was a delay. Again, the potential risk that this placed on EVERETT BREI is incalculable. 4. These incidents were not reported prior to this time out of FEAR THAT SERVICES TO EVERETT BREI WOULD BE TERMINATED. 5. Although my father passed away on 2-8-21, this was the day the the caretaker Clyde Taylor (or replacement) was due to be at the family home. Again, I found out the NO ONE WAS COMING only because I called in advance to verify availablity. To add insult to this grevious loss, it was then that we were informed that his regular caretaker CLYDE TAYLOR "no longer was willing to care for" my father. There was no warning and no reason given for this.

Peace Hospice was phenomenal. We had a sudden need to find hospice after unexpectedly moving our…read moremother (future mother-in-law) from Florida back to Naperville. We needed a group that was local and we could not have asked for a better group of people to help us. From the director to the nurses to the caretakers, music therapist and pastor, they were so supportive and helped us every step of the way. They visited when we asked and helped us through the process. I highly recommend this caring, compassionate group if You are in need for care of a loved one. The day after our mother (future mother-in-law) passed away, the pastor married us at our home. Thank you to each person at Peace Hospice!

Very inadequate Low staffing at this facility. Staff that were there working didnt seem to care to…read morehelp us in any way. No call lights were answered, meals were forgotten, urine all over the floor. He was at their mercy and nobody cared. So sad this is how my loved one got to spend his last days. Ive worked at many nursing homes and I know many are understaffed and that cannot always be helped but you can still always show empathy to their needs and make an effort.

My sister in law was sent there because of her insurance, there was no care, she smoked in her…read moreroom, the food was awful, the room was UN CLEAN, and NOT sanitary! There was no care, the patient call lights were left NOT ANSWERED! the smell was disgusting there!

Excellent quality of care! Amanda is stellar. I wouldn't hesitate to use them for your loved one!read more

Everyone at Senior Lifestyle Solutions is excellent. I moved from NC to Algonquin, IL six months…read moreago. I could not have made the transition without them. The management team is great to work with. They are very responsive and always provide the exact resource needed. The aides and other staff members are terrific, as well. Truly excellent. They are not only very good at what they do, they are also very kind. Lovely people.

Very good facility…read more.. My 86 year-old sister has been here for almost 2 weeks and I have been visiting her for almost a week. When I originally read the yelp reviews, I was horrified... I live in Tennessee and flew to Chicago to see what was going on and was extremely pleased at what I have found. Yes, it takes some time when they call for help for someone to get there because there are lots of patients Who call for assistance over and over and over and over because they have no family members of friends that are here helping. It actually could be a little bit cleaner, and it could be cleaned more often in the rooms and the laundry and linens could be tended to better for sure. I took my sister's clothes home and washed them and brought them back. The people, however, are amazing! Every nurse and every attendant and the staff have all been delightful... It's clear sometimes they are quite frustrated because the could benefit from improved processes, but they are very nice people. There is definitely room for improvement in the business processes, but if a loved one is here and friends or family are willing to participate, it all is quite functional and good. There's a Starbucks coffee in the facility, they make a good variety of foods here that are not only served to the patients, but are available for purchase to visitors, the sitting areas are delightful with lots of glass out onto very lovely landscapes. If someone has to be in physical therapy for a short time at a facility like this, there are plenty of opportunities for it to be a good experience.

Ignite Medical Resort is the worst rehabilitation facility in the world. For background my grandma…read morewas sent there for physical rehab after having a stroke. Now the PT it self is very good but the stay is horrible. First, the rooms are pretty disorganized there was a wheelchair in her shower but it was not even her wheelchair. Second, my grandma was not given the medical care that she needed. Last, my grandma had medical emergency and had to leave. After she left they threw all of her belongings in garbage bags very roughly without even asking us when she would return. Some of her personal belongings were broken.

My sweet mother in law was nearing the end of life, and the people with 5 star really helped her to…read morebe comfortable during her transition. Everyone we encountered from the director of nursing, to the chaplain and nurse assistant were so nice and helpful. Felicia the CNA was so gentle, and treated my MIL with such kindness. The nurse we worked with, Clarissa, reached out in the evening to see how we all were doing, as if she had a 6th sense that she had just passed. Thank you for helping us while Judi transitioned peacefully.

From the owner: We render compassionate care during terminal illness to patient and support to their families. Our…read morenursing staff is available 24/7 to meet the needs of patients and their families. At Five Star Hospice and Palliative Care, we are proud to state that we offer in house medical equipment. If needs change, our staff is ready and prepared to assist in providing the best quality and compassionate care. Our diverse team is passionate about caring for others with their hearts. We look forward to serving your community!