I WISH. I could leave 0 stars…read more Do. Not. Trust. Your. Loved. Ones. With. These. MURDERERS. Nurses bullied us into letting them take my grandfather for "a few days" because they wanted to manage his symptoms better. He was taken last night and we got a call this morning that he died. They didn't feed him. They didn't give him his medications. They didn't check his oxygen levels because they "don't usually do that" but they PROMISED THEY WOULD BECAUSE IT WOUKD MAKE US FEEL BETTER FOR HIS OXYGEN TO BE STABILIZED. They pumped him up with morphine when we specifically said we only give it to him once a day before sleep. They took him away from us to leave him in a room by himself and die.

The facilities are very clean and attractive---that said, Journeycare promised that our Mom would…read morebe looked at and be pain free in her last days. So far, we've had to chase the nurses down to administer simple treatment like providing some moisture to her mouth-which is cracked, dry, and very painful. Mind you-not meds-but simple hospice care. I'm expressing these concerns not only as a son-but also as a physician. I walked in on the daughter complaining for the second day. Mom has only been there barely two days. Journey care----please provide services you promised.

Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

Very nice facility in a small and quiet area, that keeps the family in mind as much as the patients…read more(places to sleep, outdoor garden area and seating room, fridge available) The nurse and CNA teams were incredible, from weekday and weekend day/night shifts. Our family member was kept clean and comfortable with dignity at front of mind. We shared feedback regarding the weekend doctors communication being highly misleading/confusing for our family, due to coming in so early, saying so little, and focusing on what he thought we wanted to hear instead of what we needed to know (what's best for the patient). The other challenge we faced was related to the Home care side of the business systems not talking to the in-facility side of the business, so we had to repeat information such as funeral home. The worst fall-through with that was receiving a call from the home team to schedule equipment pickup while we were still in hospice, before a death....

I have been a volunteer with JourneyCare for over 10 years, and even though I have moved out of…read moretheir service areas, I continue to support this wonderful care organization remotely. I have met the kindest staff in many different locations, most recently at retirement communities in Crystal Lake and Algonquin. The staff at these locations show true dedication and kindness toward all residents, regardless of their abilities. And I enjoy visiting these places and seeing the good care our seniors are getting from JourneyCare staff. JourneyCare has a wide range of activities and services which make sure all needs are met. Caring for patients in facilities, at home or in the Care Centers always puts the patient and their families first. I make calls to hospice families each week to check in and make sure JourneyCare is not missing anything, or just to check that the caregivers don't have any concerns or questions that need answering. The many people I speak with each week often thank me for the check-in and praise the nurses, doctors, chaplains, Social Workers, and all staff who take care of their loved ones. I had the choice of leaving JourneyCare volunteering when I moved out of state, but I chose to continue in a remote position, and returning in person when possible. My respect for the care and kindness JourneyCare gives keeps me dedicated to their mission. The volunteer positions I fill are therapy dog team, Vigil member, photographer, Veteran Pinning service (including remote attendance and blanket creation), Tuck-In Caller, patient visitor, card writing, and community events. I have seen a lot and appreciate it all.

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

My name is Shannon Parson Johnson, My father William parson was able to pass away with dignity and…read morerespect, I cannot say enough about the incredible care and compassion this hospice team provided for my father. Their whole demeanor and attitude is that of angels, compassion, empathy, love..When he was in the hospital, he was not receiving the proper pain management, they kept delaying the hospitals hospice program while my dad was dying in pain. I was desperate to get him home. Alena, the administrator, moved mountains to make that happen. They got my dad home in less than 18 hours, they were by my father's bedside within two hours of me calling desperate for help, which felt like a miracle during such a difficult time. Daniel, the nurse who came to the hospital, was so attentive and caring such a such a genuine person. And once we were home, nurse Julie and nurse Grace took over and truly went above and beyond. They made sure the bed oxygen tanks supplies and meds was delivered before my dad even got home.They made sure my dad was comfortable, out of pain, and surrounded by dignity and respect--something he was not receiving in the hospital. there was also a Sweet CNA that came to help as well, Because of them, my dad was able to pass peacefully at home, just as he deserved. That means everything to me my father and our family. All of my father's friends and loyal family were able to come visit with him before he passed the next morning.. I highly recommend this hospice agency to anyone going through end-of-life care for a loved one--or even for themselves. Don't wait until the last minute. Have this hospice team set up ahead of time--you will not regret it. They are truly angels doing God's work. Shannon Johnson-parson

AGENCY Help At Home This agency is coordinated via CATHOLIC CHARITIES and has provided care for…read moreEVERETT BREI for at least 5 years. (The primary caretaker Mr Clyde Tayor was employed by a similar agency earlier and we "followed" him to Help at Home when he switched employers) The agency phone number is 708-248-7776 and fax is 708-248-6607. The supervisor's name is Miss LLOYD. All occurances occured at the residence of EVERETT and JAMES BREI at the address listed above. ALL OCCURANCES WERE WITNESSED VIA WEB CAMERAS BY THE COMPLAINANT AND ADDITIONAL WITNESS. Only 2 years worth of complaints are being included for brevity, although to the best of my knowledge similar events occured each year/every time that the primary caretaker took any days off. 1. Although the primary caretaker advised his immediate supervisor of his planned time off well in advance, the agency repeatedly failed to assign a replacement. The only way we would find out about this is when NO ONE WOULD SHOW UP TO CARE FOR AND SUPERVISE MY ELDERLY FATHER. This was witnessed via web camera by myself and my sister JoAnn Berge, who has access to the cameras. This occured during at least 2018, 2019 2020. 2. Failure of a caretaker to show up placed my elderly father at GREAT RISK. Since he could not walk unassisted he was automatically placed at risk of falling and injuring himself. He also had dementia, and disorientation without supervision created a potentially emergent situation. THE ONLY REASON POLICE OR PARAMEDICS WERE NOT CALLED IS BECAUSE WE COULD MONITOR THE SITUATION IN REAL TIME AND BECAUSE THE AGENCY ASSURED US THAT HELP WAS BEING SENT. 3. Whenever the above situation would arise, almost predictably when Mr. Taylor was away, The supervisor would claim she did not have knowledge her employee was away (why not?) OR claim that the replacement employee was either running late or called in sick. There was no explanation given regarding why an alternate was not found OR that the family was NOT advised that there was a delay. Again, the potential risk that this placed on EVERETT BREI is incalculable. 4. These incidents were not reported prior to this time out of FEAR THAT SERVICES TO EVERETT BREI WOULD BE TERMINATED. 5. Although my father passed away on 2-8-21, this was the day the the caretaker Clyde Taylor (or replacement) was due to be at the family home. Again, I found out the NO ONE WAS COMING only because I called in advance to verify availablity. To add insult to this grevious loss, it was then that we were informed that his regular caretaker CLYDE TAYLOR "no longer was willing to care for" my father. There was no warning and no reason given for this.

Peace Hospice was phenomenal. We had a sudden need to find hospice after unexpectedly moving our…read moremother (future mother-in-law) from Florida back to Naperville. We needed a group that was local and we could not have asked for a better group of people to help us. From the director to the nurses to the caretakers, music therapist and pastor, they were so supportive and helped us every step of the way. They visited when we asked and helped us through the process. I highly recommend this caring, compassionate group if You are in need for care of a loved one. The day after our mother (future mother-in-law) passed away, the pastor married us at our home. Thank you to each person at Peace Hospice!

Very inadequate Low staffing at this facility. Staff that were there working didnt seem to care to…read morehelp us in any way. No call lights were answered, meals were forgotten, urine all over the floor. He was at their mercy and nobody cared. So sad this is how my loved one got to spend his last days. Ive worked at many nursing homes and I know many are understaffed and that cannot always be helped but you can still always show empathy to their needs and make an effort.

My sister in law was sent there because of her insurance, there was no care, she smoked in her…read moreroom, the food was awful, the room was UN CLEAN, and NOT sanitary! There was no care, the patient call lights were left NOT ANSWERED! the smell was disgusting there!

Excellent quality of care! Amanda is stellar. I wouldn't hesitate to use them for your loved one!read more

Everyone at Senior Lifestyle Solutions is excellent. I moved from NC to Algonquin, IL six months…read moreago. I could not have made the transition without them. The management team is great to work with. They are very responsive and always provide the exact resource needed. The aides and other staff members are terrific, as well. Truly excellent. They are not only very good at what they do, they are also very kind. Lovely people.

Very good facility…read more.. My 86 year-old sister has been here for almost 2 weeks and I have been visiting her for almost a week. When I originally read the yelp reviews, I was horrified... I live in Tennessee and flew to Chicago to see what was going on and was extremely pleased at what I have found. Yes, it takes some time when they call for help for someone to get there because there are lots of patients Who call for assistance over and over and over and over because they have no family members of friends that are here helping. It actually could be a little bit cleaner, and it could be cleaned more often in the rooms and the laundry and linens could be tended to better for sure. I took my sister's clothes home and washed them and brought them back. The people, however, are amazing! Every nurse and every attendant and the staff have all been delightful... It's clear sometimes they are quite frustrated because the could benefit from improved processes, but they are very nice people. There is definitely room for improvement in the business processes, but if a loved one is here and friends or family are willing to participate, it all is quite functional and good. There's a Starbucks coffee in the facility, they make a good variety of foods here that are not only served to the patients, but are available for purchase to visitors, the sitting areas are delightful with lots of glass out onto very lovely landscapes. If someone has to be in physical therapy for a short time at a facility like this, there are plenty of opportunities for it to be a good experience.

Ignite Medical Resort is the worst rehabilitation facility in the world. For background my grandma…read morewas sent there for physical rehab after having a stroke. Now the PT it self is very good but the stay is horrible. First, the rooms are pretty disorganized there was a wheelchair in her shower but it was not even her wheelchair. Second, my grandma was not given the medical care that she needed. Last, my grandma had medical emergency and had to leave. After she left they threw all of her belongings in garbage bags very roughly without even asking us when she would return. Some of her personal belongings were broken.

My sweet mother in law was nearing the end of life, and the people with 5 star really helped her to…read morebe comfortable during her transition. Everyone we encountered from the director of nursing, to the chaplain and nurse assistant were so nice and helpful. Felicia the CNA was so gentle, and treated my MIL with such kindness. The nurse we worked with, Clarissa, reached out in the evening to see how we all were doing, as if she had a 6th sense that she had just passed. Thank you for helping us while Judi transitioned peacefully.

From the owner: We render compassionate care during terminal illness to patient and support to their families. Our…read morenursing staff is available 24/7 to meet the needs of patients and their families. At Five Star Hospice and Palliative Care, we are proud to state that we offer in house medical equipment. If needs change, our staff is ready and prepared to assist in providing the best quality and compassionate care. Our diverse team is passionate about caring for others with their hearts. We look forward to serving your community!