I have had the pleasure of working with Maria Chaves on many occasions, and can honestly say that she brings a level of professionalism and confidence to the table talks that really leaves an impression of being in good hands. She exhibits a high level of care and consideration that I think is very important when it comes to her business. Truly a pleasure to work with her. read more

I have been trying to reach someone since last Tuesday. Every quarter it's the same problem, and it's been happening the last few quarters. I have my HOA dues on automatic bill pay. For the last few quarters, I get a multi-page threatening letter saying I haven't paid. I call, someone eventually gets me to the right person, I confirm that yes, they have received payment (I can see it deducted from my account), I get vague promises that everything's been resolved, and then we rinse and repeat the next quarter. This time, when I called, no one was able to find my info or transfer me to anyone who had answers. The first customer service rep said I had to talk to ClickPay. No idea what that is, but I get transferred, and ClickPay can't even find my account. They have no record of my name, phone number, or email, and only find me by my property address. They then tell me I am months in arrears. I am not, because we do this every quarter, and I have proof that the funds are being withdrawn from my account but no, they can't do anything except for collect payment. The offer to leave a message for management, who never returns calls and can't be bothered to call me back. Yelp is my first stop. I'll be working my way through every review site, regulatory agency, contact for the entire executive leadership team, board members, and everything I can find to get ahold of someone who is able to make a decision and resolve this problem, permanently. I'm not even clear as to what our association is paying them for, since they have outsourced ALL of their services to third party companies who don't have any decision-making authority and can do nothing but take calls and leave messages that they will absolutely not return. And, if this ends up in collections on my credit report, I will make it my life's work to make sure they never have an opportunity to disparage the communities they supposedly serve again. read more

First Service Residential on Arville Street is atrocious. They provide the worst service, do not return calls and have some idiots drive around our neighborhood and every so often we get a letter demanding that we fix something that is not our fault. And when we attempt to call them to resolve the issue from the letter, we are always told that someone will return our call within 24 hours. We have lived here for over 8 years now, and they have never honored that. We always have to call numerous times before getting a response, which usually does not resolve our issues, which are really their mistakes. The only thing this company is good at is taking our HOA fees and providing almost nothing in return for it. If you're planning on moving into a home that is serviced by this company....run...don't walk away! read more

It is an incompetent administration. Meadows Condominiums, Las Vegas 89107 trash everywhere, lack of maintenance, landscaping company doing a poor job. read more

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First Service are terrible. Do not answer calls, do not answer emails, do not do their jobs. Possibly the worst HOA I have ever dealt with. I encourage all HOA members to stop paying your fees and hold these people accountable. Your ratings reflect your ethics. read more

Shame on our Sonoma board for hiring this company. The worst customer service, submit a ticket and get a response in 5 days from some random person who doesn't have the first clue about what is going on in our community. You receive a general response. My HOA dues actually pay their salaries. New board seats come up this year, hopefully the dead weight is replaced and a new management company can be hired. DO NOT RECOMMEND!!! read more

Hello, My name is Rafael, I work as a Business Developer for MK House General Contracting. I wanted to take a moment to express the positive interaction that I'm having with Christine Stutts as the manager for Emerson HOA and Borgata HOA. She has gone above and beyond on communication and making sure the community is getting the correct representation for the communities she manages. Christine is a pleasure to work with and look forward to working together on future projects. ... read more

As it has been for nearly twenty years, working with the Tempo HOA organization continues to be an absolute nightmare especially with one, Victoria Lane. One of the most recent events she had direct involvement in involved a leaking gas line to the light in my front yard. These lights exist in the front yards of every homeowner in this subdivision, lights this HOA is solely responsible for. I reported the matter to Victoria that the light (not gas-powered, but electric now) was not coming on at night. Victoria Lane hired and sent out a subcontractor to resolve why the ELECTRIC light was not working. He began work, noticed the smell of gas and immediately stopped work and reported the gas leak directly back to Victoria. WHAT DID VICTORIA LANE DO WITH THAT INFROMATION? ABSOLUTELY, NOTHING. VICTORIA LANE KNEW ABOUT THIS PROBLEM FOR WEEKS AND DID ABSOLUTELY NOTHING. Weeks later after Southwest Gas resolved the problem at MY behest, she admitted to me in an email which I still have, that she felt she had no responsibility to report this clearly dangerous situation to Southwest Gas. Yet, she was personally aware for weeks the inherent danger we as homeowners knew nothing about. People could have been killed or maimed for life and serious property damage to the entire community could have occurred. To make matters worse, this occurred right around July 4th with sparklers and fireworks all around. I can't imagine the horror of what might have been had either of the two young children of my next door neighbor had been harmed by this woman's negligence. But that's her position...As she clearly stated, she's not responsible for any of it. By the way, this problem is not isolated to my property alone. Oh, no!! Similar experiences have happened to other homeowners in this community. In fact, this problem is a ticking time bomb for all 291 homeowners in this community. The history on this matter goes back to the very early days of this community when the HOA decided to convert all the gas lights sitting on every property originally installed by the builder to electric lights. To eliminate the natural gas supply to the lights, the feed to each pole was merely disconnected and sealed off. The gas supply feeding those lights was never turned off. Now, nearly 20 years later, the seals used to close off these lines have degraded to the point where many have begun leaking. Think about it... This problem is not an isolated incident with Victoria Lane. In the past, she has written violations claiming our flower beds lacked the proper vegetation when pictures clearly affirmed there were plants, plants that had just been trimmed. In another matter, she tried to revoke an approval already granted to us by the HOA board. Most recently, she sent us a violation for what she called a "stressed lawn", written during the height of summer heat which amounted to a strip of brown grass not more than 1" wide which is exposed to the western sun every day. In another instance, without any prior notification of any kind she sent a group of day laborers with no identification or paperwork to our front door demanding access to our back yard. These people terrified us...they could have been criminals for all we knew. We denied them entrance. And now we come to the latest matter. All 291 homes were built at approximately the same time back in 1999-2000. Over this time, these homes have all experienced the same level of wear and tear. In just the past few weeks, this HOA with no consultation with anyone has unilaterally decided that the condition of the fascia is no longer acceptable. No experience, just an uninformed and poorly conceived position. What makes matters worse, they are engaging in selective assessing of violations on this matter. This behavior is obvious because there is no activity anywhere in this neighborhood with regards to correcting what they and they alone perceive as a problem. They constantly hide behind the argument we aren't free to discuss violations we have assessed elsewhere rather than admit to their selective assessment of violations, an act by law they are not permitted to do. Remember, all homes were built at the same time...the state of the fascia in all these homes is virtually the same. The fascia violation Victoria Lane sent us described a problem on the left side of our home but was sent with a picture that is not of that side of our home and shows no problems whatsoever. When asked to correct the flawed violation and more fully explain the HOA's position, she did what she always does, ignore me. In this same violation, she demands the fascia must be restored to its (her words) "original condition". When asked to explain what that vague requirement means and identify a product that I could use that would be satisfactory to the HOA, she again did as she always does, provided no help whatsoever and deflects. When asked about repairing the hideous condition of the common walls, no response. read more

If I could leave zero stars, I would. As a real estate professional I have found over and over again that first service residential is the worst association management company in the world. Trying to close out a simple violation is difficult. Trying to find out a parking spot number in a complex is impossible. You are not able to speak to anyone other the call center. They will not forward you to the actual management company or to anyone of help. They ask you to send an email which can take up to three days to get answered. Steer clear of this company at all costs read more

FirstService Residential Arville - Words - Property Management Near Me - Las Vegas, Nevada

Felicia has made all the difference in my experience with firstservice residential . Her demeanor, attitude, customer service and willingness to help is truly exemplary!! Also Lisa Martines at the front desk was very helpful in her way. Very patient-great quality With a sincere thank you !! Raul varela read more

Possibly the worst management company in the country. Charged over $8,000 to our account with no notice and have spent many hours trying to resolve. I am currently filing a lawsuit and a complaint with the NRED. read more

Lookout living under First Service Residential! After living here over a decade as homeowner, you get violation for simple things (doesn't harm anyone) without getting warnings first before correcting anything. Sometimes, it becomes ridiculous to where it's unfair anymore to homeowners even when covering up on past other water damages and to other homes here. This is how this HOA, First Service Residential, will get people to get our money if we don't comply after few days out. You will not be safe to live here under this HOA mgt nor their HOA Board even when I have put in request of things in the past and have been shot down from it. I've requested for submission from this violation of a new request to see if I get shot down again. Why I put in for a request due to my health that this HOA still put violations out on residences versus past other renters who lived above me they hardly ever got violations at all, like selectively home exterior inspection, till I took photos of the above violations to present to this HOA as they mostly are NOT fair to all homeowners and or renters here on property. read more

I live in the Cortona in the southern Highlands area and they are our HOA and I'm gonna tell you it's a bunch of idiots running the company. They sent their inspector around in our community to take pictures of stucco that discolored. This idiot took pictures on February 17 and 18th the day that it poured rain and we had 75 mile an hour winds and turn the pictures in to the administration office. The idiot in the administration office uploaded the pictures wrote a letter and attached a response letter used an envelope and stamp to mail it to me to tell me I was in violation of not keeping my home's appearance to standard. The picture was timestamp. Why the idiots did not see that I am not really sure. I was threatened with an assessment if I did not answer the violation by taking a picture and sending that into them to show them that my stucco was not discolored. An assessment because it rained??? they're idiots just saying. After three hours on the phone I was able to talk to the property manager and told the violation would be removed. What violation it rained I'm not God????? idiots read more

Not even worthy of a star system. WORST property management service ever. Fired them after 8 months. and still cost us a fortune. They made over $40k in mistakes at us homeowners expense, mistakes made to pool gates changes, Major gates corrections but not checked with the city codes and more, plus NOT Transparent about it but hiding them. Too busy taking breaks together so no-one is in the office, but the biggest kicker was with them trying to give themselves a huge mgmt pay increase with our Budget. read more

Here I am again ! I have to come in every single month like clockwork to dispute a random charge never is it just your association fee which goes up drastically every year. This management company is a complete joke and a waste of your valuable time. It even takes an hour to figure out why you're being charged‍ read more

Firstservice Residential is The Worst. Our existing property manger, Kris Wilkinson literally let squatters take over a home within our community and he let them burn it down! I live next door to this property and told them they were going to burn it down. I have videos of multiple people jumping the back wall on a continual basis. Now Kris doesn't answer my calls because he doesn't want to hear the truth of neglect in this community, Spanish Oaks. I know this because he hasn't been answering so I had my husband call right after I did and He answered! Replying to my emails with a thumbs up emoji is extremely unprofessiona! Is this what your corporation accepts? We, the residents pay to have you here regardless of the onsite manager doesn't want to hear what we have to say. No wonder in Las Vegas your rating is 1.6! Im the one that called the City Rep. and Code enforcement to get them involved with this nuisance house. The Arville employees are just as rude as Kris. One heavy set lady telling me, I didn't have the right to know about that property. Well she's wrong! Since I started the case with Code enforcement, Code keeps me up to date and apologizes it's taken so long for anything to be done but that's governmenT! They also commented how dilapidated and unkept my area looks. I personally hold Kris Wilkinson and FSR responsible for my mental state. Their negligence is beyond reprehensible! I could go on about their negligence to this community, like extreme water waste! read more

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The absolute worst customer service. I have left 6 requests for Taylor Summer to call me over the last month. I havev not gotten a call. I let the person or persons that answer the phone in another country that I need the color scheme to do touch up. I only got an email asking me to send them a picture. They initially sent me a colored picture. They will not give me a local phone number. read more

UPDATE:12/4/2025 I just received the coupon book for our HOA. In just five years my payment has increased from $81.25/month to $192.00/month. We were given NO notice of this before receiving the coupon book. On top of that they have eliminated pedestrian access to only one entrance to the entire community. This is one of the most customer UNFRIENDLY organizations I have the DISPLEASURE of dealing with their BS! read more

Terrible! HOA HAS INCREASED every year for 7years now service is Terrible can't get them to cut and maintain the bushes and plants Overgrowth. Meeting have been cut to 2 minutes. They did and assessment for 1 million dollars that we payed 333.00 for 18mos and have seen little improvement for your money, and they ignore your request for service, they want you to take pictures through out the neighborhood and send them,while they sit in there chairs! Is that what we pay for? Worse every, shouldn't have to stress living in your own home. read more

FirstService Residential Arville - Overgrown bushes - Property Management Near Me - Las Vegas, Nevada

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This is my opinion and only my opinion. If FSR doesn't like it then you need to improve your operation. This management company is unprofessional and provides poor service. Dropped our community like a box of bricks once we said we were not happy with their service. I personally heard from multiple sources that they are struggling in many ways and I can personally contest why. I would not recommend or employ this management company if they were the last one available. read more

Horrible customer service. First and foremost I cannot change my HOA so I had to go with them. I don't have an issue with my HOA just the people that work there. They changed the whole payment account so it shows as a late fee. 2nd when I went there in person, the lady was not very helpful and was on her cell phone to schedule some type of personal appointment while on the clock. But I guess that's where my monthly hoa bill is going too because they not maintaining the community very well. read more

Worst property management company ever. They just took over in our community and have literally fined every single person in the community. My neighbor got a fine for a dead bush in his front yard. The HOA is responsible for our landscaping in our front yards. I have had a flower pots and a sign that says BE HAPPY. I up date them every year. Now I need to remove them even though the CC&Rs state we can have decorative items on our porch. I can go on and on. What these people are doing is criminal. read more

OMG THIS IS INSANE! All I have been trying to do is find out what my payment is; since they didn't send a coupon book, and their account ledger does not add up; I called the number on a bill... OMG I UNFORTUNATELY got Eric. He can barely speak English and doesn't have a clue about the policy or procedures... he didn't even know anything about a coupon book?! He asked me what that was? When I asked for a supervisor or manager he said"I don't know why you would ask me that question. huh? He also said I needed to call the very same number I was talking to him on..!? OMG !!! I stayed on hold for 26 minutes and still didn't get any answers!!! Omg he was an at home answer phone person!!!! It's really sad that you pay $ monthly for a HOA AND NO service IS provided . You can't even find out the simplest information re:your account! The Site doesn't work, for emails or logging in... so they send bogus letters that my attorney can't make sense of!!! This HOA IS NOT EVEN A JOKE!!! It's pathetic read more

Trash. Will not return calls. Call center in India to block any direct correspondence. "We will escalate your complaint" means absolutely nothing. They do nothing for the community except collect checks. read more

Lazy staff who get paid to provide zero service. They cover up their screwups and leave the tenants out to dry.

Jesus A is one of the best property managers I've worked with. Professional, knowledgeable, reliable, friendly, fair, firm, and just an overall nice person to interact with. Observed him deal with some dumpster fire situations with such calm and class that I would recommend him to absolutely anyone. Honestly, FirstService is lucky to have him. PS - not a family member or friend. read more

These people are nuts... oh you have a dead spot in your grass that'll be $50 a week until it's fixed. Oh, the new grass isn't growing fast enough, let's keep the $50 a week fines coming. My neighbor is in the real estate business and mentioned that they are the worst to deal with. They are the new HOA in our 25 year old development and they have come in with a bang fining everyone for house colors that aren't exactly what the CCNRs require, dead spots in the grass, landscaping material in the driveway, whatever their spy crew finds. Yet our streets still have terrible cracks. I only hope the fines they are collecting go back into the community, but that is probably not the case. I bet the Christmas bonuses for the executives this year are going to be pretty sweet. If you are on a community board, stay away from First Service Residential. read more

I don't know that I've ever had a good property management company, but FirstService is among the worst I've dealt with. Rules do not make logical sense, but they are treated with more care and concern than any human being they deal with. They have no drive to find solutions or help anyone other than themselves. read more

Tina Liaos has been managing our community, Palmilla, for years. As the president of the Palmilla, I could not ask for a better manager than Tina. She is always ready to help and promptly answers every email and any questions we have. She consistently checked our property for violations and guided us through any decisions during the meetings. She became not only our manager but our dearest friend. Thank you Tina, and I hope to work with you for many coming up years. read more

The staff at our Southern Terrace Clubhouse On Oquendo Road are great! I have rented the clubhouse several of times and we always have a great time! They keep the property and our clubhouse, gym and pool running smoothly for all the residents ! Always polite and efficient, always smiling. Shout out to Brook Wingate, Breanna Mitchell and Rhiannon Freeman. Thank you for all you do!! Thank you Southern Terrrace team. With Much Appreciation, Barbara Edwards read more

I've been in my home (Northshores) for 25yrs and I've never had such a nit picky write up in my life! 1st it was the bent mini blinds at the bottom, understable since you could see them from the street so I pulled my blinds evenly sent in the write up problem solved. Now I get a letter that my blinds being pulled up aren't good enough! WTF?! I'm sorry but this is just ridiculous especially when I stare at my neighbors blinds half way up everyday! read more

FirstService Residential Arville - Property Management Near Me - Las Vegas, Nevada

Thank you Kyle Andrews at Copper Sands office for being so helpful and returning my emails promptly with respect and understanding. Your professionalism and customer service is impressive. read more

The team started out good as they should being a new contract. However, in a few months, Admin. Assistant Jeannie Salazar turned out to be a big disappointment. She is confrontational, uninformed, unprofessional and untruthful.... having been caught in several lies which put our safety at risk. Her appearance lacks what is appropriate office or first line communication wear. Gym shoes and spandex is not it....you are not at a gym or at home.... Additionally, at her young age, (under 25), she does not have the qualifications to deal with customers nor does she have the experience. She operates out of her wheelhouse. If her behavior continues before it is corrected, she may see herself on the other side of a heated engagement. Fortunately we won't have to deal with her any longer because it is my understanding she will no longer be working at our site. She really needs to work outside of providing customer service, maybe opening gates at a car wash where much is not expected. read more

I have been thoroughly impressed with the professionalism that our community manager, Tina Liaos of First Service Residential has given Since joining and taking over our community in November. She has been very responsive anytime I have had questions or needed assistance. read more

TERRIBLE SERVICE. Trying to get something taken cared of in a timely manner but no return calls or emails clarified. Selling the house now because the HOA IS RIDICULUOUS....finally got in touch with someone and they are very unhelpful. If you are that miserable and don't want to help people when they ask for it, THEN QUIT. Do us all a favor. read more

I've lived at my condo for 2yrs now and Esther H is always so sweet and helpful, she's Awesome!!

I am giving this review two stars because the review technically is for the whole company and at best they only deserve 1 star. However, if this review was just for First Service Residential as it manages Old Vegas Ranch - they would receive 5 stars from me. I manage 58 condo units in Vegas and we have 3 units in Old Vegas Ranch. However, I have several other units that are managed by First Service. Marla the community manager at Old Vegas Ranch is above and beyond one of the best community managers in town and specifically that work for First Service Residential. She is clear, patient and resolves issues quickly. I feel that I can always reach her and she is professional and friendly. I wish Marla managed all of my units. She really is a dream. I very much appreciate her. I wish I could give more stars... but unfortunately, the bad ones outweigh the good. First Service isn't the worst company to manage HOA but they are definitely far from the best. read more

Woman who answered the phone sounded like a robot who didn't care at all about my complaint . Our homeowners switched to this company 3 months ago they immediately raised our Property Management Services rate by 50% , they closed the pool at the beginning of July for repairs during the hottest month of the year and it's still closed and they just don't seem to care at all. The pool is full and operating and yet the gates are still locked and chained and nobody can swim worst part they just don't seem to care read more

Because they have raised the HOA FEES from 96.00 to 165.00 and special assessment of 171.00 total of 336.00 a month for 18 months! And have done very little for what we paid.they don't answer your questions or phone calls. Take the phone off the hook at 4:30 And close there office at 3 when there supposed to stay open till 5.there not worth a1 very disappointed for some time! read more

FirstService acquired our HOA account. I pay yearly and we are halfway through the year and I owe for 1/2 a year according to them. Trying to find out what company managed HOA prior to them, and can't get any response via phone, e-mail. By far the worst managemet company I've ever seen, and we have dealt with over 12 through our properties. It took them months of sending trash violations letters to us and neighbors before they FINALLY figured out the trash day in our neighborhood! Awful! read more