I have never taken My Pets to a Grooming Salons, due to negative outcomes of others. I have always…read moredid the bathing and care, until My Long Haired Trixie came along. I only Trust Her with Kim, at PetSmart in Spectrum Mall on Irvington. Kim respects My Concerns and Protection over Our Baby, Trixie. She does a Wonderful Job, and appreciate the way She handles Trixie. Thank You, Kim! Thank You PetSmart! Est. Five appts. Steven & Robert

Walked into PetSmart expecting basic help for a child who had just gotten a turtle. What we got…read moreinstead was a clear display of indifference, laziness, and zero accountability. We approached an employee (dark hair, very pale complexion) for assistance, and she outright refused to help. Not "I'm busy," not "let me get someone else"--just attitude and dismissal. In a store built around animal care, that level of apathy is unacceptable. If employees can't be bothered to guide a child on how to care for a living animal, then what exactly is the standard here? The checkout experience was worse. The cashier was leaning against the wall, engaged in a casual conversation with another employee, completely disengaged from customers. No greeting, no eye contact, no professionalism--just the feeling that we were interrupting them by being there. This wasn't a one-off bad moment. This felt like a culture of low standards, where employees are comfortable doing the bare minimum because no one is holding them accountable. That reflects directly on management. What should have been a positive experience for a child turned into frustration and disappointment. If you're looking for knowledgeable staff, basic courtesy, or anyone who actually cares about animals or customers, avoid this location. I will not be returning.

I'm really disappointed with my experience at the Pet Supplies Grooming Salon…read more I brought my dog, Chloe, in for her first grooming appointment on Saturday, January 3. As soon as I walked in, their computer system was down and the overall vibe wasn't welcoming. I tried to explain that this was Chloe's first appointment and that I had her rabies certificate, but I felt dismissed. A manager (or someone in charge) took me back to an office, and I had to re-show the rabies paperwork again. They also couldn't give me a clear timeframe for how long the grooming would take, yet Chloe was ready within about two hours--so the uncertainty felt unnecessary and unorganized. When I came back to pick Chloe up, I was told I had to pay before I could take her, which already made me uneasy. Then, during checkout, they triple-charged me for the grooming appointment. I caught it and pointed it out immediately, and they said they needed help because their barcode/computer system "wasn't the best." That's not something a customer should have to worry about. The worst part: after bringing Chloe home, I noticed she had a gash between her nose and another wound in her ear. No one mentioned any injury to me at pickup. The wounds were significant enough that I had to treat them right away to prevent infection. If an injury happens, owners deserve to be told--immediately and clearly. I also contacted Pet Supplies through their customer portal afterward and never heard back, which is why I'm posting this review now. Between the cold attitude, disorganization, billing error, and the fact that my dog left with untreated/unreported injuries, I won't be returning--and I would not recommend bringing your pets here.

Took my dogs in to do a self-wash on them. That was my first experience and it went well. They have…read moreeverything you need so all you have to do is bring the dogs lol. They had aprons to prevent getting wet, shampoo, conditioner, spray for after, clean towels, and even the vacuum dryer. Clean and easy!

Cute treats, including dried chicken hearts, necks, and gizzards, for cats and dogs. Loved that…read morethey had local kittens and puppies up for adoption out front on Saturday morning. Cute outfits for pets too, and funny merchandise.

Great customer service and healthy items! My roommate is pretty picky about what they feed their…read morecat treats wise, but I was able to find a variety of cat treats here. I was also happy to find a lot of great chews and healthy treats for my puppy. If you're someone who doesn't like the overly processed junk food for your pet, then I'd recommend checking this place out!

Absolutely the best experience for a first time turtle owner. Molly was great!! She got us the…read moreright size tank, all the equipment that we needed to get set up. She gave us instructions on what to do to help us feel confident and comfortable setting up our new turtle.

Open the door and the reek punches you in the face…read more Windows boarded up. Poor place is in a decaying strip mall, but the Asian market I love next door doesn't smell like anything but fresh herbs and pho broth spice to me. I feel sad for the koi in that pet store, so I don't think I'll go there again.

We rented a U-Haul Truck from this location and it was the easiest & most professional operation we…read morehave dealt with yet (our drop-off in Phoenix was also smooth). We arrived at 10am, checked-in at U-Haul counter, nice, friendly & informative. We went over the paperwork to be sure we knew the process. Our Truck was waiting & ready when we walked outside with the a/c on (thank-you) - did a walk around (brand new vehicle) less than 300 miles. Smooth process, only suggestion would be to require vehicles be topped off. I understand the process of return at level u got it, but would rather start on full then worry about gas before I load up. Other than that, best U-Haul experience yet- Thank-You !!! Love the store itself!!!

Here's a polished review you can post:…read more Old Town Horse & Pet is an outstanding local business and has become my go-to place for pet care and grooming. The grooming cuts are always amazing--professional, clean, and exactly what we ask for every time. It's clear that the groomers truly care about the animals and take pride in their work. The staff is incredibly friendly, knowledgeable, and welcoming. They go out of their way to make both pets and owners feel comfortable, and they're always willing to help with questions or special requests. Their customer service is second to none. The location is convenient, and they are very accommodating when it comes to scheduling and working with customers' needs. It's refreshing to find a business that combines excellent service, skilled staff, and genuine care for animals. I highly recommend Old Town Horse & Pet to anyone looking for quality pet services and a team that truly values its customers and their pets. We'll definitely continue coming back!

My brother Carlos and I have been Ed's customers for over 10 years whenever we need supplies BF is…read moreour first stop. On one occasion on a rainy evening, we experienced a medical emergency with one of our foals and needed first aid supplies, it was closing time, Ed waited for us to pick up the items, the foal recovered; She has produced two beautiful offspring. Benson Feed is the essence of a neighborhood store, unlike corporate, they have a connection with the community, not just their pocketbook. Keep up the good work guys, make changes but don't change your style: We all appreciate genuine good ol' Fashion service.

A fun place to go! Dogs are permitted; the staff is very friendly and helpful. And sometimes you…read moreeven see cute things that make you smile...like two store kitties sitting on top of the baby chick cages, watching and keeping warm! I've also used their equipment rental service (Little Rincon Rentals) ~ excellent prices and Clayton is a sweetheart.

My dog Ruby visited the grooming salon today; Michelle was great, did a fantastic job! Ruby's nails…read moregot a top grade pedicure at no extra charge!

Had my dog scheduled days, if not at least a week out, for a cleaning. These lovely people decided…read moreto cancel my appointment the day of. They left a message with zero details as to why it was cancelled. Pathetic customer service.

i def get positive vibes here. love that they carry fromm! and the folks are very friendly and…read morehelpful.

This place is absolutely fabulous. I can't believe I waited six months to get here. I have a…read morethree-year-old standard poodle that weighs over 90 pounds. We have been moving heaven and earth to try to find a harness that properly fits him. We called the shop and spoke with the owner. We described the problem and he said he thought he had one that would fit him. We went down to the shop and the owner patiently went through the options with us until we found one that fit. It was made in America and uses astronaut suit fabric so it stays cool in the summer. The shop is full of delightful options, including top end dog food, fish based treats, honey bully sticks and even has shoes that will cool your dog in the summertime. We are definitely coming back to this gem of a local establishment. And if you're in the area with your canine, I highly recommend you check it out. Five paw review!

Way better service than the one on Speedway. Always am greeted and they called someone out to load…read moremy shavings into the truck. Cashier is so nice said next time let us know what you need and we'll have it ready for you. Now that's what service should look like

I obviously go to this tractor supply quite a few times a year. This is my location for getting…read morepropane. There have been countless times I've encountered when I go to get propane. They always give me an excuse that the machine is not working. It almost seems like the McDonald's ice cream machine excuse. today I went at 5:25 and one of the lot attendants came up and said machine wasn't working after telling me that somebody would be there to help me. They were all busy working out there on the lot doing something so I kind of got the feeling that because they weee busy and it was close to the time they shut down propane at 6 PM that they just went ahead and told me it didn't work so they wouldn't have to hassle with it. So, I know machines malfunction, things happen, I'm in a business as well. I completely understand, but it just happens too many times at this tractor supply conveniently.