Amazing people! I LOVE going in to get high quality, fresh feed for my snake…read more Only thing that I will say is that the A/C is either broken or it's run very, very low. It makes me worry for the animals, but I can tell that they do their best they can to take care of the animals while living in one of the hottest cities in the U.S. Overall, AMAZING people! Very kind, considerate, and AWESOME to have a conversation with! Very kind, and will take their time to answer your questions when it comes to animal care! I always buy my snake's feed there, I also always buy my rabbit treats from there every now in then- but if they carried my rabbit's food, then I would definitely buy it from here instead of Petco!

This is one of Tucson's longest operating pet stores and it does give you that nostalgic…read moretraditional pet store vibe. They were clean and the staff was very friendly. Some products seemed highly priced while others at a bargain. They offer a variety of options for costs and experience and are quite knowledgeable. Definitely recommend stopping by and checking out for your pets needs or new friend.

We were looking for some quality bird feed and this place had it. Friendly staff, stocked shelves…read moreand a nice selection of products.

Great place cheerful folks good service Goods are always in…read morestock clean place I visit often

I often come to this store to buy my dog's Hill's Science Diet food. I'm part of their loyalty…read moreprogram and love that I earn points, which translate into money back on future purchases. They also frequently run food specials, which I keep an eye out for through the emails they send. Service is always friendly and excellent.

We enrolled our 8 month old rescue dog in the beginner training course. Mel was incredibly helpful…read moreand knowledgeable and provided many tips for us to assist in training our dog.

I often come to this store to buy my dog's Hill's Science Diet food. I'm part of their loyalty…read moreprogram and love that I earn points, which translate into money back on future purchases. They also frequently run food specials, which I keep an eye out for through the emails they send. Service is always friendly and excellent.

I'm not a Pet owner, but I needed some treats for a friend's dog.And some catnip type ideas for a…read morefriend's cat. The staff were very patient with me and gave me some great recommendations.And I really appreciate it their willingness to spend the time with me to get some fun stuff for my friend's pets

I got my 8 week old labradoodle from Animal Kingdom and I am so happy!! The employee who helped…read moreme-- Cassandra, was the absolute best! I am a first time puppy owner and Cassandra helped me pick out everything I needed before I brought him home. She sent me pictures and videos of him while I prepared my apartment for his arrival. She kept in contact after I brought him home, answering a million and one questions. One month after bringing him home, I have a happy, healthy, well behaved fur baby named Charlie. He is smart and playful, and has slept through the night since the day I got him. Beware giardia in new puppies when brought home from this store. I had to take him to the animal hospital a few days after I got him for diarrhea. My friend who also got her puppy from Animal Kingdom said the same thing happened to her. Overall, I had a great experience at Animal Kingdom! Everyone was super friendly and helpful.

Since the time I walked in the door my family and I were greeted. We already knew what baby we were…read morelooking for. I had recently lost my soul baby of 14 years so my heart was in pieces. I wanted a baby but was so unsure. Andrew and his staff understood my pain and gave me time to sit with my new baby. They answered all my questions and concerns, even though I was somewhat a mess still at this point they were so understanding of my tears. I can say they made me feel like family. I strongly believe that with a great leadership that Andrew shows, this why his store and staff are all so amazing, just watching the way they interact with not only puppies but there customers as well is a BIG reason why I would recommend this exact store to anyone looking for a soul baby. I have to add while in the store there was a regular in there that was just a young kid, the way they treated him is a big reason of why I would go back, this kid was part of them you would have known no different the respect they showed him and he showed them melted my heart and the story behind him being there touched my soul, I am a mother of a special needs child and it was so great to see the love they all showed for this kid, I could see the love in his heart. Andrew you and all your staff are not just a 10 but a 10+ keep up the Great work. You all encouraged me to love again.

This is a lovely place to spend some time. My kids and I enjoyed an hour with the awesome cats at…read moreEl Jefe today and we all agree it was our favorite part of our day! We loved hearing the purring of the kittens on the 3rd floor and seeing them play! We bought treats to give the cats and they were very happy to come hang out with us and have a treat! We each got a delicious drink! I highly recommend the Italian Sodas! This place is awesome!

I hate to downgrade a rating, but our last visit left me really questioning the cleanliness here…read more As I mentioned in my previous review, reservations are recommended, so we booked ours online. Appointments are for one hour, but I am not sure that they monitor the length of stay. The price has gone up since last year. Now it is $14 a person. And extra to purchase snacks to give the cats. I don't mind paying a fee for entrance. They have rent to pay and of course cats to take care of. There are three floors/areas to engage with the cats. This time time the lofted kitten space did not have kittens. We choose not to have pets at home, but love animals and want to expose our daughter to different animals and environments. So to that end, it's a decent activity that can teach kids how to interact with animals/cats. Unfortunately, as we prepared to leave, we took our daughter to the bathroom to wash her hands, and it was absolutely foul in there. The trash can was overflowing with paper, the toilet was filthy on the exterior and the interior, with an incomplete #2 flush. My husband walked in before I did and was already washing hands, I followed behind. He immediately warned me to hold my breath, which I did. But our poor 2.5 year doesn't know how to do that yet. The front desk attendants response when I let her know there was a problem was that they have issues with that bathroom. A bathroom should be kept tidy and it's the businesses responsibility to make rounds to ensure it is well maintained for customers during business hours. It is also their responsibility to ensure that their bathrooms are functional. So if it's a "problem" bathroom, they should invest in hiring a plumber to fix it and/or replace the toilet. I personally can't overlook the lack of hygiene, so we'll have to cuddle with kitties elsewhere.

Do not buy the wholehearted brand of dog food witches petco's specific brand. It's absolute crap…read moreand full of crumbs that your dog can't even eat. When I purchase a forty five pound of dog food, I expect it all to be kibble, not three fourths full of crumbs. When we brought it back to the location, they refused to do anything about it. Be careful cause as far as I see it. It's false advertisement. Needless to say, we will never be back to a pet co. Ever again.

Can not actually review their grooming service because they cancelled me at the last minute…read more I made the appointment on a Thursday for the upcoming Saturday. On Sat they phoned and cancelled because my little girl was too old and had arthritis. What 14 yo doggie doesn't? Since they obviously are not experienced enough to bath and trim an older dog I do appreciate them letting me know. However. how about letting me know on the Thursday I made the appointment or Friday to give me time to find another groomer? A little more consideration on their part would have gone a long way vs a last minute "too bad". Almost all in my area are closed on Saturdays.

I often come to this store to buy my dog's Hill's Science Diet food. I'm part of their loyalty…read moreprogram and love that I earn points, which translate into money back on future purchases. They also frequently run food specials, which I keep an eye out for through the emails they send. Service is always friendly and excellent.

If you're looking for employment opportunities I promise you won't find them here the general…read moremanager promises employees a set amount of hours then continues to fall back on every word not to mention the improper animal care which I will attach photos and as soon as you open up to hr be ready to find a new job

For those not in the know, if you live outside the city of Tucson you don't get City Taxes Paid aid…read more, fire and rescue. You have to pay a annual fee that has a veterans discount. Fire, ambulance, snake removal ( rattlesnakes), unreachable smoke detector batteries. The fire station on Sunrise is 4 Minutes from my house or less. I awoke to 3 men and a woman paramedic. The checked me out, made a determination and whisked me to TMC Hospital ER for admission. No siren. I felt safe and secure Thanks

I needed ambulance transport outside of Tucson city limits. Rural Metro responded. My insurance…read morecovered the cost. Now RM billing is saying I owe them a "non medical out of pocket" $ 600.00 subscription fee. Fraudulent Billing Practices. Im filing a complaint with BBB and am considering getting an attorney.

We rented a U-Haul Truck from this location and it was the easiest & most professional operation we…read morehave dealt with yet (our drop-off in Phoenix was also smooth). We arrived at 10am, checked-in at U-Haul counter, nice, friendly & informative. We went over the paperwork to be sure we knew the process. Our Truck was waiting & ready when we walked outside with the a/c on (thank-you) - did a walk around (brand new vehicle) less than 300 miles. Smooth process, only suggestion would be to require vehicles be topped off. I understand the process of return at level u got it, but would rather start on full then worry about gas before I load up. Other than that, best U-Haul experience yet- Thank-You !!! Love the store itself!!!

Here's a polished review you can post:…read more Old Town Horse & Pet is an outstanding local business and has become my go-to place for pet care and grooming. The grooming cuts are always amazing--professional, clean, and exactly what we ask for every time. It's clear that the groomers truly care about the animals and take pride in their work. The staff is incredibly friendly, knowledgeable, and welcoming. They go out of their way to make both pets and owners feel comfortable, and they're always willing to help with questions or special requests. Their customer service is second to none. The location is convenient, and they are very accommodating when it comes to scheduling and working with customers' needs. It's refreshing to find a business that combines excellent service, skilled staff, and genuine care for animals. I highly recommend Old Town Horse & Pet to anyone looking for quality pet services and a team that truly values its customers and their pets. We'll definitely continue coming back!