Went to this Zara store at the UTC Westfield mall. It's convenient location if you want to visit…read moremultiple brands. It has a good selection for women, kids, and men's clothing. Good prices although sometimes the quality isn't great. Service is hit or miss and some employees are indeed dismissive as other reviews mention.

Young lady doing returns today at 1pm on 8/2 was one of the most rude, unprofessional employees i…read morehave ever encountered in retail. This store should work to improve customer experience. The other employees were shocked by her attitude, lack of help, and the smug look on her face the entire time i was returning my items. i hope the store manager sees this and has an opportunity to provide feedback.

Updating my review for this location. Shopped for some shorts, they didn't have my size in store so…read morethe sales associate Mckenzie assisted me by looking for my size, style and color online and as I checked out at the register, we were good to go. Prices are still insane for this store but it is what it is. Great quality so makes sense. Customer service was excellent this time around. Aritzia in general needs to carry large sizes though.

I had such a wonderful experience shopping here last night. I was looking for some work trousers…read moreand one of the male employees was super helpful. I wish I got his name but he was so personable and loved his fashion. He even recommended me some extra pieces that would go well with my trousers. I fell in love with one of the shirts he recommended me. The fitting room situation is a bit different as I would prefer I private mirror inside the room but the staff always gives great advice and I even found another trouser someone else was wearing. The prices are definitely on the pricey side but they are high quality and forever pieces.

The best experience I've ever had. Our stylist, Ricky (Ricardo) was super patient with my fiancé…read more Ricky was friendly & knowledgeable about the different fabrics and patterns. He made my fiancés "dream tux" come to life! The entire process was smooth and stress free. My fiance got a custom tux for the wedding and we were able to go and pick it up A WEEK LATER! Talk about a good turn around. He cannot wait to wear the tux for our wedding! We're definitely coming back to purchase more in the future when needed! We couldn't be happier with the purchase and highly recommend this shop for anyone looking for a suit/tux!

Suit quality at SuitSupply UTC La Jolla is genuinely excellent. The store itself is beautiful, the…read morefabrics are impressive, and the overall product feels premium. Unfortunately, the service experience has been the complete opposite. I've now had TWO appointments there, both scheduled in advance, and both times I arrived on time only to wait well over 30 minutes before even being acknowledged properly. In both cases, I eventually received a text saying they were "ready" for me long after my appointment time had already passed. On my most recent visit, I checked in for a 6 PM appointment, was told it would be "about five minutes," then sat waiting while the store was relatively quiet. Once I was finally brought back, I was told the sales associate I had been booked with was unavailable and someone else would step in while she finished another fitting. Then I sat in the fitting room alone for another several minutes with nobody assisting me. The first experience was somehow worse. I checked in, waited, then eventually decided to reschedule because it was obvious the store was overwhelmed. During that process, the employee helping me repeatedly forgot my name despite already checking me in multiple times. Earlier during that same visit, another associate had forgotten the suit sizes, colors, and event deadlines I had already explained. What's frustrating is that this isn't a budget suit shop trying to survive high volume traffic. SuitSupply presents itself as a premium experience, and at these price points, basic organization, punctuality, and attentiveness should be expected. I genuinely like the suits, which makes this even more disappointing. But after multiple appointments with the same issues, the service feels disorganized, inattentive, and far below the standard the brand projects.

Their rating is expected. I had a fabulous male rep that assisted me but there was an odd brunette…read morefemale that circled me as I shopped and I caught her peering into my shopping bags, namely my BYLT bag after shopping next door. Later I was asked if it was my bag. She contended that someone said they left their bag at their store. Needless to say she saw me walking into the store with it so I didn't it. If you're a person of color, including Asian, expect to be watched as you shop. I was really turned off and ended up buying just a polo. I wanted to buy more but felt really uncomfortable. Steer clear.

Terrible customer service from the short male with glasses and black hair. Other counterpart seemed…read morefine and allowed customers to shop. However, repeatedly approaching a guest to make them feel uncomfortable enough that they can't shop will cost you more and more sales. Like today. Just wanted to exchange a size and look at the new items. Instead, I returned the item completely and didn't buy anything. You know who you are and what you did. V can

If you filter to negative reviews you'll see that almost every one mentions parking costs. If you…read morecan ignore that or if you're lucky enough to live within trolley/walking distance (as my brother who I'm visiting is) it's a really phenomenal mall. There's a great range of both high-end (Hermes, Chanel, Tiffany, Carolina Herrera, etc) and affordable (Uniqlo, H&M) shopping along with both expensive and fast-casual dining. I love going to Marugame Udon for lunch and grabbing a quick bite, or Haidilao for hot pot if I want something a little nicer. There's also a VERY popular Din Tai Fung here. In addition, there's a food court with some fast food options, a Shake Shack, etc. It's a beautifully maintained and designed outdoor mall with plenty of space to sit and lots of kiosks where you can get coffee or small treats. Overall it's a phenomenal mall (maybe I'm biased because I haven't had to deal with parking though) and I'll definitely return.

It's a nice mall, but sometimes it takes awhile to find parking and to get out of the parking lot…read more Note that the 2 hours free parking got cut down to only 1 hour free, and the time is counted from when you enter to when you get to the gated exits. I used to come here often to walk around and browse, but with the new limitations, I'm not visiting unless I have to.

I had a very disappointing experience with Quay while purchasing prescription glasses…read more Initially, my experience was excellent. Linda helped me choose my glasses, took the necessary measurements, and entered my prescription. She was friendly, professional, and made the entire process smooth. About 2 1/2 weeks later, my glasses arrived. As soon as I put them on, I noticed I couldn't see clearly through the right lens. My vision was blurry, and I immediately knew something wasn't right. I returned to the store and was helped by Twila. I explained that I couldn't see out of the right lens. She printed my prescription from their system and told me the glasses had been made exactly to the prescription on file. She insisted there was nothing wrong with the glasses and repeatedly told me the problem must be my prescription, recommending that I schedule another appointment with my optometrist. While looking at the printed prescription of the glasses, I noticed the axis for my right eye was made at 58. I asked why it was 58 when my prescription on their receipt said 57 and whether that difference mattered. Twila told me that a one-degree difference wouldn't matter and again insisted I needed to see my optometrist. I tried explaining that if I rotated the glasses about 90 degrees, my vision became clear, which made me believe the lenses had been made incorrectly. She proceeded to tell me that I need to wear the glasses and get used to them. I mentioned that I did not want to try to get used to them because it hurt my eyes. Instead of listening to what I was describing, I felt like I was repeatedly talked over and dismissed. After leaving the store, I researched whether even a small change in the axis could affect vision. Everything I found suggested that the axis is very important, so I called the store to ask again. Twila answered and once again told me that the degree difference didn't matter and that I needed to return to my optometrist. Feeling like I wasn't being heard, I scheduled another eye exam. My optometrist confirmed that my prescription was correct and that the glasses were manufactured incorrectly. The issue wasn't a one-degree difference--it was 100 degrees off on the axis of the right lens. My prescription should have been 157, but it had been entered into Quay's system as 57. I immediately called the store back, and Linda answered. I explained that my optometrist had confirmed the prescription was correct and that the glasses had been made incorrectly because the axis had been entered as 57 instead of 157. While I was speaking, I could hear Twila in the background saying that she had already told me to go back to my optometrist and that a one-degree difference didn't matter. Hearing those comments while I was trying to explain what had actually happened only reinforced how dismissed I had felt throughout this process. I was also told that the prescription couldn't have been entered incorrectly because they use an AI system to transfer prescriptions into their database. However, in this case, the AI clearly omitted the leading "1," changing 157 to 57. Regardless of whether the mistake originated with the AI or another part of the process, the prescription should have been verified by an employee before the glasses were ordered. I understand that mistakes happen. My frustration isn't that an error occurred--it's how my concerns were handled. Rather than investigating the possibility that something had gone wrong with the glasses, I was repeatedly told the problem was my prescription and sent away to spend additional time and money seeing my optometrist again. Had someone simply taken the time to carefully compare the original prescription with what was in the system, this could have been resolved much sooner. I do want to recognize Linda for how she handled the situation once the error was identified. She sincerely apologized, reordered my glasses with the correct prescription, and carefully double-checked everything. I truly appreciated her professionalism and customer service. Unfortunately, my interactions with Twila overshadowed the experience. Customers deserve to be listened to, especially when they are clearly explaining that something is wrong. Dismissing concerns without fully investigating them is not acceptable. Because of how I was treated, this experience has left a very negative impression and has made me hesitant to return to this store.

Service was fantastic, and the selection was great. My friend and I got a great deal with a…read morebuy-one, get-50%-off sale. I got a pair of polarized black sunglasses for $80.

Wonderful experience every time I come thanks to the very kind Persian woman who works there. She…read morewas so enthusiastic and made conversation. It wasn't just about sales, she actually connected with me. I wasn't just buying shoes, I was having an experience. Shes the best, and she definitely creates the vibes of that store. Very upbeat, positive, and helpful. I asked for disposable socks and she found them for me! It's experiences like these that make me want to come back to the store. She's the best! Give her a raise

Extremely disappointing. I got a gift from my great nana as I told her I love WHB clothes and she…read morecan't find the receipt . The store wouldn't allow me to make an exchange for the exact same pair of slacks for a size up, even though the full tag was still attached to the pants. $110 pair of pants I can't even wear and I don't want to tell my great nana as she'll feel horrible for trying to do something nice and I can't even benefit from it. Def not shopping at WHB again, esp for that price of clothes when I can get something from Nordstrom and their return policy is more accommodating!

We were a party of SEVEN. Of course, all the ladies in our group wore our Hermes bags today. We…read morewere just planning to have a quick bite and walk around but, when you see HERMES in front of your face You just have to pay a visit... We had NO APPOINTMENTS and there was NO line. Diego opened the door and just gave us a really warm welcome into the store... I wanted to purchase some shoes and bracelets but, I totally forgot about it because I was walking around the store doing YELP duties. As I was walking around the store further away from my sales associate there was a lady that said we are closing and wanted to kick us out. Mind you my party of 7 was still making a purchase of over $6,000 with this other Chinese speaking lady. I thought Diego should have gotten the credit but, seems like my friend wanted to speak to the Chinese lady... I HIGHLY recommend DIEGO for your Hermes necessities because he treats everyone even people he doesn't know like ROCK STARS!

The new location inside the UTC mall opened a few weeks ago. Yesterday, my dog and I went in to…read morebrowse. Everyone was so welcoming and the customer service was great! Aida assisted me in measure my size for the belt I've been eyeing for a while now. The prices are still insane but you get great quality -- it's Hermes. lol The store is nice and will come back soon.

I don't shop here, I wait here for my wife to try on things and buy. It's a competitor of Lulu but…read morethe quality seems to be comparable. The store itself is not as huge but the selection is. There are a few computers that are available to use if you need something that isn't available in store. The associates are very helpful and knowledgeable. There are several displays to help you decide what looks good. There is seating in the fitting room, which is comfortable. Also, there is a sale rack hidden in the back, which seems to have really aggressive pricing. Walk more, save more.

I like the selection at Athelta but it's been twice now ONLY at UTC (I usually go to fashion…read morevalley)today being 8/29/26 that I've come in and I feel like the employees are breathing down my neck checking to see if I'm doing something I'm not supposed to despite there being other customers inside, I felt all eyes were on me every time I turned. I work in retail I understand trying to get commission and profit but you guys are almost crossing that boundary of checking in to make sure everything is good with a customer and making them uncomfortable and acting suspicious of them. Please do better.

Just wanted to put a review in here because my daughter and I love coming into the store for one…read morereason alone. Specifically Carolyn Checho the ASM. My daughter is in fashion and we know the business very well but I'm telling you you only get these kinds of employees once in a lifetime. She has been so helpful whenever my daughter comes into town from New York and treats us with total kindness and professionalism. Just feel like you needed to know good news too. Jacqueline Rasmussen

This is not really a store. There are only a few prices on a couple of racks. I have more clothes…read moreat my closet. I came because I want to try some dresses on but there were almost nothing there. Online seems to be the only way to go.