Returning my rental at this airport location somehow managed to be worse than the pickup at the…read moreTempe location. I brought back the vehicle in the same condition it was given to me -- except for minor road dirt spots (it rained) which, to be clear, was already dirty and worn when I received it. Despite that, I was later hit with a cleaning fee. Let that sink in: I was given a dirty vehicle and then charged as if I returned it that way. There was no walk-around, no discussion, no opportunity to address anything at the time of return -- just a charge after the fact. That's not customer service, that's a cash grab. This whole rental was already an issue. I reserved a Tahoe/Yukon months in advance, had corporate reach out to the pickup location two weeks prior, and still got the wrong vehicle. So to then deal with this on the return side just adds to the frustration. Between the lack of accountability, poor communication, and questionable charges, this location doesn't exactly inspire confidence. I'll be disputing the fee and taking my business elsewhere.

I called and pre booked my reservation and the guy at the counter said we couldn't rent a car…read morewithout the basic plan even though i rent from them all the time and don't have ti pay for it because i have full coverage insurance through State Farm. Mind you this was my third and final time trying to rent from them in the same day because they kept giving us the run around. Then he added gas for our trip which we asked to take off and he wouldn't take anything off. We even called hertz before we came the last time to make sure the amount we needed to pay was already known. Still he added $600 to our tab make the cheapest car $1200 to rent so instead of getting $600 from us they got $0 now.

May 8, 2026 - After waiting in line for 42 minutes and now 7th from the front of the line…read more Maddening!! We walked directly across to SIXT, rented a SUV, and walked by the Budget line and saw that I'd still be in line. In retrospect, I could've saved over an hour of time by going to SIXT first!

I rented a SUV from Costco membership in budget Phoenix airport car rental center. When we arrive,…read moreno line, so i was able to get to the counter to process immediately. The thing surprised me is that they need to charge a 650 dollar deposit, i never experienced such thing. This is my very first time using budget, mostly i use National, never need to pay deposit. So a week later, when i return the car, i asked about my deposit, the lady said yeah, no problem, the 200 dollar deposit will be returned. I got really confused. Now the deposit is no longer 650? Very confusing!

Ended up sitting around in the airport waiting for far longer than expected. General areas look…read moregood. Wish there were more charging areas after security. Most charging area are outside security. What I didnt like was that we have to exit security to access the sky trains. But i understand that is needed to allow both populations ( pre and post security) to access the sky trains. Terminal 4 has a lot of stuff after security and less choices before security- this is the same to be said of T3. Overall, decent airport. Maybe they can consider stronger aircon - and maybe air purifier in the sitting areas. When the weather is hot, there are also some strange smells lurking in the airport.

Efficient train to terminals and rental cars/parking, but you do have to exit the Skylink and walk…read moreoutside to the rental car zone which is a hot little detour. Unfortunately the bathrooms that I visited were not well maintained. Also the water dispensers serve warm water which is gross in a city this consistently hot. Would be nice if the airport featured some/more local art, which would make it more unique and reflective of the city, as I didn't see any on this trip.

We arrived in PHX at 7:30. A few minutes later we were at Fox picking up our car. We had made our…read morereservation two months earlier. The pick up process was relatively straightforward. The attendants were friendly. After a few minutes we had our car. The outside of the vehicle looked like it was washed but not dried so there were many spots which made if difficult to see if the car had dings or scratches before we left. Upon stopping at our first destination, I noticed a few small scratches and a ding on the driver side's door but didn't think much of it. The car, a Hyundai Santa Fe served us well for the week we were in Arizona. Very comfortable for four adults and luggage. Upon our return of the vehicle, the attendant pointed out the ding and I explained that the car was not very clean and the parking garage was a bit dark which made it hard to see any dings until we stopped and were able to see it in the daylight. Thankfully, we were not charged any extra fees on our rental. I recommend looking over any rental vehicle for damage very carefully especially when it is hard to see because the car is in a garage that may not have the best lighting.

I rented a car from this company from the airport. The people at the desk, don't listen to you and…read moreput you down for whatever extras they want to, like adding insurance when I denied It, didn't know I had it until I brought the car back. This place is horrible. Do not rent from this car place. If you leave your belongings in the car, they will steal your property. One of the manager had stolen three of my credit cards and used them.

The PHX Sky train is a handy transport tool to take passengers to various terminals and parking…read morelots. It runs often during peak hours. It is a complimentary service.

I am always really impressed with how clean the Sky Train is. It is dependable and fast, and has…read morenever been broken that I remember, and I travel a lot. It is a heck of a lot easier than taking a tram to the airport from economy parking, which is affordable.

We used Costco to book a rental at PHX. There were at least 200 people trying to get cars at the…read moreBudget counter. We went down to the fast lane to find a Costco Line where there were at least 15 people in front of us. When we finally got to an agent, we were assigned a car. As we walked to the car, we realized there were people in the car and they drove away. BACK to the agent and after 1 1/2 hours, we drove out. Will Be very wary of COSTCO rentals and will not do BUDGET again. Awful

PHX seems a bit outdated after going thru Portland international a couple hours…read more ago. Not a negative, just darker and less light.

Not quite up to par with other airports. There are power outlets available, but many of them were…read moreeither broken or featured an outdated USB port. I figured that I could just buy an adapter, however all the shops were charging exorbitantly high prices for adapters. I wish airports would require shops to sell at street prices. I would like to see more seating. Bathrooms were okay and plentiful. Generally a good terminal, but could definitely use an update.

Wow, this terminal sure has changed since my business travel days. The remodel was a wonderful…read moredecision. Prior to this terminal being remodeled, it was dark and had very few restaurants. Needless to say it wasn't welcoming at all. But wow, what a transformation. I love the openness of this terminal and all of the windows. I feel like no matter where you're at in this terminal you can always see planes coming and going and the sunshine. It's definitely very clean. From the seating areas to the restrooms this terminal is well kept. Thank you sky Harbor airport for the beautiful terminal three we now have.

The airport is a mid sized airport. It's clean and has a nice setup. They have less options by the…read moregates than what I am use to seeing at other major airports, but I am guessing since it's more mid sized then they offer less options. The staff is nice and the place is clean.

We flew Alaska Air (for the first time in a long time) from SAN to PHX. It was just one way as we…read morewere disembarking a cruise ship The plane was a smaller regional jet, flight was just an hour. The captain make an announcement that there was 'no calm air' between the two airports so there would be no cabin service. Bummer, but we understood Interestingly, the flight was actually just fine. No turbulence until the last ten minutes landing. Seat was comfortable, but can't comment on much else except we got home safely Bonus at SAN is you can see the cruise port from the runway

So my flight going to Arizona didn't have Wi-Fi so that was quite disappointing cause I had work I…read morehad to do so it was highly expected and there was no accommodations. They just didn't have Wi-Fi so that was unfortunate. Then as I leave Arizona going back to Seattle I have a agent at the death who doesn't understand what ADA is and I have to explain to her the acronym of ADA when I'm attempting to board pre-board really disappointed lately Alaska you could do a lot better