​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo!…read more​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability.

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

I Just had to write a review on behalf of the customer service I received from AZ Ride Solutions…read more I was in a bit of a bind as my car was in the shop and I needed transportation to get to work. I called AZ solutions, they were so helpful and friendly. They offered me a same-day car rental. It was a clean, reliable and hassle free process. Such great communication and no extra hidden fees. I would definitely recommend them. I will definitely be using them again.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Got an impala. Clean and rides smooth. I deliver flowers all day for camelback flower shop and…read morenever had issues with anything. My go to spot whenever I'm not driving company vehicle.

I've been booking with these people for a while and there's only one nice person that works there…read moreand he was letting me book for every day for 80 with a $500 payment when I first got my first card from these people I called today and the man was very disrespectful very rude and told me if I didn't have $400 don't bother showing my face previously had good business with these people and now all of a sudden it's a problem I've been reading review reviews on their page and was giving them the benefit of the doubt because they were good service now I see why they have the reviews that they have they changed their prices. They changed their quality and they're very disrespectful and rude. I will not be booking with these people again. I highly suggest that you save your money because five $500 to almost $1000 is not enough for cars that are damaged. Broken mileage is over the limit. Stereos are broken trunks are broken headlights scratches on the vehicle and then they want to claim that you're responsible for any damages or destruction of property. No, don't get me wrong. The man that works there that I am familiar with is very respectful and very kind and is very professional and keeps a level head. He always accommodate me and is willing to work with me on all occasions the man that I just talked to don't know who he is, but he was very rude and disrespectful and decided to hang up in my face. The first time I had called they have given me very nice cars and I don't have a problem with the vehicle vehicles but the way that that man talk to me, made me very upset and made me feel like my business wasn't value.

I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Appreciate Aiden who checked me in on my return. It was very smooth. Someone give this guy a raise!…read moreGreat customer service. Thanks bro for making it all go smoothly. Update in Aug 2026: I'm here about monthly and this time my bro Grant checked me back in smoothly. I will always choose national in PHX because of the excellent service.

Returning my rental at this airport location somehow managed to be worse than the pickup at the…read moreTempe location. I brought back the vehicle in the same condition it was given to me -- except for minor road dirt spots (it rained) which, to be clear, was already dirty and worn when I received it. Despite that, I was later hit with a cleaning fee. Let that sink in: I was given a dirty vehicle and then charged as if I returned it that way. There was no walk-around, no discussion, no opportunity to address anything at the time of return -- just a charge after the fact. That's not customer service, that's a cash grab. This whole rental was already an issue. I reserved a Tahoe/Yukon months in advance, had corporate reach out to the pickup location two weeks prior, and still got the wrong vehicle. So to then deal with this on the return side just adds to the frustration. Between the lack of accountability, poor communication, and questionable charges, this location doesn't exactly inspire confidence. I'll be disputing the fee and taking my business elsewhere.

I called and pre booked my reservation and the guy at the counter said we couldn't rent a car…read morewithout the basic plan even though i rent from them all the time and don't have ti pay for it because i have full coverage insurance through State Farm. Mind you this was my third and final time trying to rent from them in the same day because they kept giving us the run around. Then he added gas for our trip which we asked to take off and he wouldn't take anything off. We even called hertz before we came the last time to make sure the amount we needed to pay was already known. Still he added $600 to our tab make the cheapest car $1200 to rent so instead of getting $600 from us they got $0 now.

My Representative at NU Car was Emmanuel & was great & got my rental vehicle very quickly.He got me…read morethe insurance protection that I needed.I will definitely use NU Car Rentals again!

If you don't mind the fact that the car rental company is off site and you have plenty of time then…read moreit might work for you. You'll first take the train to the rental car center and then walk a long way and down the stairs or elevator to wait for a van. That's another 5-10 minute drive. It was crowded and slow. But the agent was cordial and helpful. The car had significant damage but was not in the mood to wait for it to be exchange.

May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

We rented a BMW luxury sedan for our trip to Scottsdale. Upon arrival at Phoenix Skyharbor, we…read moreproceeded to the Syxt counter and after the usual admin procedures, our rental was shiny, beautiful and ready. The attendants at the airport were very courteous and efficient. The car performed perfectly throughout the entire time we were in Phoenix. Upon return, a superb attendant by the name of Uryia made us feel like VIPs as we brought the car back. Smile on her face, quick and thorough return, and her attitude and attention made this perhaps the best interaction with a car rental agency ever. Good on Syxt.

Very fast service at Sky Harbor Pheonix didn't have any issues. The vehicle we rented was very…read moreclean and ready when we got there.

We are always treated well and get a great deal when we rent vehicles from this location…read more Friendly staff and nice cars. Highly recommend!

Jack & Makayla helped me! These absolute pro's got me in n out of the office in ~5minutes or less…read more They understood my time was important, and they let me know all of my options, which was very helpful (shuttle, etc). They were very accommodating and offered water on the very hot day. THIS IS WHAT CUSTOMER SERVICE SHOULD STRIVE TO BE LIKE!!! Cheers to Jack & cheers to Makayla, they are the best.

Jack is a professional with great customer service care. Will definitely be renting here again.read more

Great customer service when you need a car to rent. Good selection of cars. The rental team is full…read moreof smiles and enthusiasm from the get go. Always helpful with questions during the rental process. Easy returns too. I highly recommend this location for car rentals. Thanks for a good experience guys!

Hands down the WORST Enterprise I've ever been to !! I've lived down the street from this…read moreEnterprise for a few years now and every time I've been here it's always a bad experience!! They greet you with a smile upon walk in but don't let that fool you, they do not care about customers here. They are dishonest and unprofessional, this is not how a great company like Enterprise should be represented. I have been a frequent renter from Enterprise, renting cars for almost half the whole year over the last couple years. I typically avoid ever going to this location and much rather prefer the McDowell location as I am always dealing with either rude employees, additional rental charges or charges for pre-existing damages !! It started last year with the first GM (Brock), he was an absolute pylon and should have never been entrusted with such a position. I had a car through insurance and he decided to call me at 7pm to tell me I needed to make a payment or return the vehicle that instant, I told him the vehicle had been extended but it was too late to call the adjuster and I would call the next day. He spoke very aggressive and rude, it was very intimidating. Sure enough the next day my insurance (tatefarm) extended the rental. More recently I returned a vehicle that had pre-existing undercarriage damage, that I had already initially indicated. Although, when I returned the vehicle (Madison) decided to open a claim against me for damages to the undercarriage. The car had no visible damage but a small crack on the bottom of the bumper that was already there!! That small crack has somehow become a $3200 repair on a Toyota Corolla, what a joke!! Funny thing is my insurance deductible is only $100 but I refuse to let them get a penny because I am not the one who damage the car!! It's been a nightmare trying to reach out to anyone regarding this matter within enterprise. The new GM (Bennet) was surprisingly actually nice when I addressed this issue in person but he did absolutely nothing for me and actually lied to me instead. Enterprise has lose my business over this because they didn't have the professionalism to deal with me correctly. No callbacks, no emails backs, no explanations, only a $3200 bill!! They can pursue me all they want but they won't get a penny from me, matter fact I'll pursue them in court & I will make every complaint possible to ensure this doesn't keep happening to my neighbors!!