I rented a Rav4 Hybrid from PHX SIXT car rental. I arrived after dark, and it was very difficult to…read moresee the car to do a walk-around to check for damage. They expect you to use their phone app to review and report additional damage. However, the app was very difficult to use, especially with it being so dark. The car was dirty, so we had to wipe off the dirt to check for damage. I needed to have an attendant assist me with photographing all the extra damage and reporting it through their app. For instance, there was unreported physical damage to the body of the car, and cigarette burns to the upholstery. I had to trust that the attendant got everything that I pointed out, as there was nothing for me to review before I had to sign approval. I rented the car on April 1, 2026, and returned it on April 6th. On April 2nd I received an email asking for an explanation of additional damage that they found on the vehicle, just hours after I left the lot. This was pre-existing damage that they were now blaming me for. I didn't see their email until I returned home from my trip. The email only had a link to a page where I was supposed to explain the reason for the damage, even though it existed before I rented the car. I attempted several times to contact them by phone, but the AI agent kept sending me to someone in another country who only spoke Spanish, who would then hang up on me. Apparently all phone assistants are in the Philippines. I finally found someone who spoke English, but they had no way to send me confirmation of my report of this issue. So I don't know what I can do if they try to charge me for pre-existing damage. I won't ever use this company again. I'll stick with only American-based companies. The car was fine to drive, but the experience was terrible.

May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

I've rented cars from this location several times now and it's always quick and convenient…read more There's a shuttle to and from the airport that's relatively quick, and there is a gas station not too far from this place too. The staff are friendly and professional. I've had them offer to give me a bit of a discount when something inconvenient happens, and I'm glad they have that authority. This last time the car I rented had a lot of fingerprints on the windows and the carpeting in the trunk of the car was stained. There was also a splotch of something in the cupholder (I didn't try to remove it so I don't know how stuck on it was). That said, it didn't affect performance of the car and overall I still enjoyed driving it. The pricing seems okay. I think there are cheaper rental companies, but some of what I pay for is convenience. I'll keep using them when I visit Phoenix for work.

Adj: Remarkable So…read moreit's remarkable bc it was a surprisingly smooth experience that we had compared to others' reviews. It's not remarkable as in extraordinary. We got to the counter after arriving and then taking the sky train to the rental center. The line was short at the time (it built up after we got there) and we were getting our car pretty quickly. I believe I reserved a compact SUV and we got a VW Taos and it drove well enough even though going up some hills it struggled a little bit, but it had good fuel economy. Overall, the car was in good shape, drove well, and the return back to Fox was smooth and the agents we interacted with were all friendly.

If it's your first time at the Phoenix airport, be ready for a long walk to get to the Sky Train…read more But at least Fox communicated accurate instructions to get to the rental car center, which I appreciated. There was a long line at Fox when my flight landed, but the entire line was gone 20 minutes later. I was impressed with the speed. Until I went downstairs to the Fox Rent A Car booth in the garage where you pick up your rental vehicle and realized they didn't actually have cars ready for all those people. I found tons of customers just standing around, restless and annoyed. Basically, you just have to wait for them to call your name when your car is ready. Obviously they overbooked and couldn't accommodate all of the reservations that were made. Wow... I have no words for how ridiculous that is. This company accepting reservations while not having cars available then having people wait an hour for their rental cars is not okay. Once my name was finally called, after waiting in the hundred degree heat for about 45 minutes, the Fox employee gave me the keys to my rental car and told me the wrong make, model, and location of the vehicle in the garage. I mean, I eventually found it using the key fob, but I'm baffled at how terrible their service was altogether. The saving grace to my experience was the quick and easy return process, but that was too little too late. I feel confident in giving a one-star rating based on my recent experience.

We rented a vehicle from Alamo at Phoenix airport and service was exceptional! A special thank you…read moreto Ethan and Chuck who assigned us our vehicle and Tony who worked the gate. Aaron at checkout was also a tremendous help! We will definitely rent for Alamo again!0

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

In and out in less than 15 minutes. Never fails with Enterprise as I visited Phoenix and needed a…read morerental and Enterprise is located at the airport rent a car center and the process was a breeze. Great customer service that verified everything and got us going after checking in and directed us with simple directions. Down the escalator and was immediately greeted by another team member showing us which cars we may take and straight out of the airport within 15 minutes. They make getting into a car and returning a car a breeze and truly hassle free.

Very good experience renting with PHX airport Enterprise…read more Price was reasonable and I loved the well maintained Chevy Equinox AWD I rented. Both pickup and return were seamless. Happy to rent from here again.

This hertz is located right in the airport. I'm a gold member and really don't see any perks to it…read more Not even a courtesy fee waived for being 45 mins late on dropping my car off which is fine. They do add an additional 29 dollars to your total rental. Also it's 18 bucks to simply rent from the airport. You can check in on the app and it will direct you to your vehicle. They have a directory which will clarify which area to pick a car. Honestly they were all the same whether gold or not. You pick a car and drive out. Upon exit they ask for your driver license and give you your rental contract. Dropping off was easy as well they simply instruct you to leave the keys and a receipt will be emailed. Don't forget to take a pic of mileage and gas just in case. Car was clean and decline the fuel through the app it's much cheaper at gas stations.

Super Chaotic! One location closed on us even with reservation. No clear instructions no clear…read moredirection. Getting someone on the phone is impossible!!!!!! I spent 2 hours making sure my husband didn't have to spend a night in Arizona due to communication issues. If your first timer on car rental don't use them! We were first timers and we were stressed! During this experience I was able to get Experian on the phone immediately and tried to help me even though I wasn't renting with them! Just take that into consideration when choosing who to rent with!

It shouldn't take almost as long to pick up my pre-reserved rental car as it did to fly into Sky…read moreHarbor from two states away, but it did (90 minutes). There was no long line (in fact, I was attended to immediately), it was just a HORRIBLE comedy of issues, one after another. This was my first experience with Budget, and will absolutely be my last. Here's a summary: I reserved an electric vehicle ("Ford Mach E or similar") through Budget using Costco's travel website. The rental fee for the entire 6 days was roughly $377, a phenomenal deal. I told the Budget employee that I had a reservation through Costco, and he couldn't find it. He asked for my confirmation number from my Costco confirmation e-mail, and found my reservation that way. He rung me up (took roughly 10 minutes), and said the total cost would be right around $1,700. I showed him the confirmation e-mail showing the $377 total, and he said that the "prices must have reset since it's now after midnight". He was unable to adjust the price because he needed a "manager number", and there were no managers on duty. He sought assistance from a coworker, who was able to help him (another 15 minutes), and got the price adjusted, but said that the car was no longer available. He looked for cars, and found a Genesis GV60, and said he could give it to me for another $10 / day, and I excitedly agreed. He went through the same ten-minute ordeal, and again, reported that the car was no longer available. This cycle went on over and over for over an hour, and I added that at that point I don't care if it's an electric car, I just want something to drive. He said he'd put me in a Mercedes, and would give it to me for the same $10 / day premium over my original price. He wrote parking space #140 on my pickup ticket, told me the keys were in the car, and to just go to spot 140 to pick it up, and show the QR code he'd texted me on my way out. So, off I went to the garage, found space 140, and in it was a Genesis, not the Mercedes on my contract. So, I went for help from the in-garage attendant, and he repeated the same "here's a car", "I'll update the contract", "Oops, that car's not available" a few more times. He eventually was able to transfer a "car over from the Avis side", and I went to the parking space to get it and it was a Ford Mach E, just like I'd reserved. Budget corporate responded to my "how did we so" survey, and refunded one day's rental fee, and apologized, thus the extra star.

This is an update to my last update. More than a month later NO ONE has responded. Budget did give…read moreme a refund for 2 out of 8 days of my rental. When they first offered it, I turned it down. It wasn't enough. They gave it to me anyway. Sky Harbor is complicit in that they never even acknowledged my complaint to them. So much for the friendliest airport in the country. They basically gave me the Don't rent from Budget. Like so many corporations today, they don't give a crap about the people who hold the money. Use anyone else, just not them.

The process of booking it's straight forward, the issue is waiting and hour or 2 to get the car …read more There is only one person in the counter with the amount of people at least minimum two or three employees.

I stood in line for over two hours waiting to pick up my van. During this time, I had 10 kids with…read moreme who were hungry and tired. This level of delay is completely unacceptable. Waiting more than two hours just to pick up a vehicle is beyond reasonable, and I will never use your company again. I will also be leaving a detailed review on Google, TripAdvisor, and Yelp to share this experience. I hope you take this feedback seriously and address these issues for future customers.

I booked the rental online and got several notifications in the days ahead to check in and skip the…read moreline but after trying with all of my different credit cards it wouldn't process the transaction and would just tell me I need to go to customer service. So I arrived at the customer service desk and waited in the very long line. Just to get to the desk and the employee to tell me its because my birthdate was missing... If I recall it is supposed to pick up my birthday from my driver's license that scanned in.. soo not real sure how that would be my problem.. Anyways the employee was great and friendly even despite the heavy workload.

Like many other reviewers that have been bamboozled the efficiency of Thrifty Car Rental is…read moreinexplicable. Understaffed at America's friendliest airport and one of the busiest counters, is downright disrespectful & unethical. THE APP to sign in may or may not work even if you arrive an hour prior to your reservation. THE GREED. Everybody is taking advantage of the consumer!! See the image. It's 10:05 p.m Single employee. I'm number 42 in line and their are two dozen more behind me. But hey, instead of corporate hiring more staff for the late night shift, they will charge the consumer $27.99 to skip the counter. Seriously? So now I have to work two additional hours of overtime to not waste time in a line that should be fully staffed?! The corporate greed is unpalatable. Oh, and if they weren't being slick, full disclosure such as " This location is under staffed. Wait times can exceed 1+hour we have a skip the counterfee for $27.99 which may or may not work. Even when we textex you 24 hours in advance to check in that does not mean that you will be cleared by the time you arrive." Then the consumer can make their own decisions. Transparency on their website is a farce. Literally, be forewarned

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Great experience with AZ Ride Solutions! Easy booking, friendly staff, and a clean, reliable car…read more Transparent pricing and fast service made everything stress-free. Highly recommend!