Planet Fitness withdrew funds from my checking account without authorization. I was later told it…read moremay have been due to a "system glitch," but that is not my problem. Internal errors do not justify accessing someone's bank account. After this happened, I learned that this is not an isolated issue. Similar complaints regularly appear on Reddit, Yelp, Google Reviews, and the Better Business Bureau, with common themes including billing problems, unauthorized charges, difficulty canceling memberships, and poor or inconsistent customer service when issues arise. Because of this experience, I closed my account, will never return, and will never recommend Planet Fitness to anyone. When a business handles people's money, trust is essential--and that trust was broken. Proceed with caution.

A few weeks ago, an employee of the club, Jessica Vick, threw my water bottle into the trash as she…read moresaid it was past closing time. I emptied a couple of trashcans to find and recover my bottle. After finding my bottle, I put the trash into the cans and left. A few weeks later, the club manager, Landon Mulder, call me and told me that my membership was cancelled for alleged "contract violations" citing the fact that I had emptied the trash cans on the floor to find my bottle. I am in the process of filing a lawsuit against Planet Fitness for breach of agreement. I would highly dissuade people from joining this club as there is pretty much no customer service and the club manager is an ill educated and clueless individual who clearly has no idea what he is doing.

We moved to Coppell a year and a half ago and have loved it. I was nervous to move to the burbs of…read moreTexas, especially being from Seattle, but it's been wonderful and that's because of things like The Core. I have been taking yoga classes on Monday and Wednesday morning which makes such a difference in my overall health and stress. The instructor is so wonderful and really makes the class enjoyable. The only thing I don't like is that some people come and go right in the middle of the class. I understand running a few minutes late (been there!) but when it's an hour class and you leave 30 minutes in that's weird. Plus if you are then have all your stuff outside in a locker so you don't disturb everyone. Sorry that's a side rant ;) My kid has been doing swimming lessons here for about six months and that has been great as well. Again, all of the instructors are so warm and welcoming. The pricing for the core is a little odd. It's $4 a day so you have to go quite a bit. We did the math and it's $500 for a family, which is 125 individual visits. For a family of 4 you'd have to each go 3 times a month for it to be worth it. Since I'm doing the classes twice a week it works for our family, but if you go only once a week it actually may be more cost effective to just pay for each class. I would recommend going for a couple months and then buy a membership if you make it a regular habit. All in all it's a great facility that's well managed and super clean. I would highly recommend it to anyone!

Horrible experience, would not recommend or return, harassed by I'm assuming the manager regarding…read morethe temp pass that the lady at the front desk sold me. Eventually just left

Good customer service. They are very helpful. Workout was great. I'm very sweaty. I signed up for a…read moremembership after my first free session.

Great location, gorgeous facility, and friendly staff. Berlynn walked us through everything and…read moreexplained the flexibility and value that the studio provides - thank you! Looking forward to upgrading our family health and wellness with hotwrox!

Hidden in the back part or Valley Ranch, this two story location will do just the trick for you…read morewhen it comes to working out! All the treadmills are up stairs, and weights are down stairs! Nice area to stretch in the middle! Very clean!

Need an overhaul upstairs if you want in and out no fluff this is the place for you and your familyread more

I have worked out with Johnny for 15 years. He is always challenging me to be better and stronger…read more He is a great encourager and really knows fitness well no matter if you are a newbie, an athlete trying to improve your game or a seasoned gym rat. He will rise to the challenge and get your mind and body where it needs to be.

From the owner: Personal fitness isn't just something you do in the morning, during lunch, or on you way home from…read morework, it's a way of life. It involves positive lifestyle changes and a commitment to improving health for your and your family. The Personal Training Zone employs dedicated fitness and life coaches that are determined to not only improve your body, but also your mind and soul. Personal fitness and healthy lifestyle choices are something my staff and I believe in 100%. After you come in for a consultation and a few sessions, we'll turn you into a believer too! At the Personal Training Zone, we are an organization founded on professional, ethical, and biblical principles. We serve in the spirit of excellence and integrity for our community, state, and nation. We have established a stellar reputation and are recognized for our dedication, excellence, and wellness support. Our environment inspires maximum participation, establishes attainable goals, promotes personal satisfaction, and develops healthy lifestyles.

I took an Adults beginners swim class at this location in Jan 2025 that had three people and the…read moresame coach for 3 of the 4 classes. I have a genuine desire to finally learn to swim and it was also suggested to aid with a personal matter. The beginners class was good in that the teacher was able to determine skill level and assign things accordingly even while working with varying levels. I was amazed to be floating in the second class and swimming underwater, then on my back by the last. My second time taking classes was a private lesson taken Jan 2026 which I wanted so I could learn a bit faster. I never made it to the deep end in the beginner and did still use the shallow end as a crutch whether mentally or literally. The private teacher was nice and we had good conversation throughout. My issue was the lack of planning. I understand they had to see where I was and go from there, but at every class I asked "so what is the plan?" when starting or for the next class and they didn't really have one. My last class I felt they were not fully present and, though I shared my goals, strengths, and challenges, I was asked to do things more in line with someone wanting to be a swimmer vs learning how to swim. Ex. I never learned breathing techniques or how to tread water but they kept trying to teach me a full stroke (again, this was not an advanced class). There were class cancellations for weather which is understandable but then another for a swim meet they hosted that I was surprised to see given those are typically scheduled in advance just like these classes. My last class was an hour on a Sunday due to this and to make up for two classes in one day. I asked again to confirm why there was no curriculum for these classes and why my two classes were so different and they replied "it really depends on the teacher. You should take the class during the day with ___". While the recommendation is nice, I fear this was an acknowledgment that the effort or knowledge was not there for lessons I paid nearly $250 for. Most of the staff is very young and again, everyone was nice however to management/whoever is in charge there needs to be more structure. As stated to both coaches, I wanted to learn a valuable skill, not join the sport. Giving two stars mostly for the first set of lessons however I will not be back or recommend.

Disappointed and Frustrated with Recent Changes I joined the…read moreYMCA specifically for a weekly dance class that was held in a proper exercise room. Unfortunately, that room has now been converted into manager offices, and the class has been moved to the gymnasium--where half the court is still used for basketball during our session. It's noisy, distracting, no mirrors or proper sound system, and simply not the environment we signed up for. To make matters worse, several popular classes have been cancelled or relocated, and the locker rooms are consistently smelly and moldy, which raises serious concerns about cleanliness and maintenance. Many of us are considering canceling our memberships. We've voiced our concerns, but the management seems indifferent. It's incredibly disappointing to see a community-focused organization disregard the needs of its members like this. I hope the YMCA reconsiders these decisions and starts prioritizing member experience again. Part of a lengthy email response regarding the changes at the location: "The changes happening within the branch are certainly big ones, and I can see how, without the full context, it would feel like space is being taken away from the people who make the Y what it is--our members. What I hope to share is that while we are repurposing Group Ex 1 into office space, this shift is a reflection of the YMCA's growth as an organization, not a step away from our mission. Our team is expanding because we're serving more families, more youth, and more community programs than ever before. That kind of growth means we need more behind-the-scenes support to keep it all going--but I absolutely understand how it can look like a loss on the surface. I know that doesn't replace the feeling of losing a room or restore the exact layout that once was, but please know--this is not a step away from our members. It's a step toward being able to support even more of you. That includes exploring ways to maximize what space we do have, and yes, continuing to look at long-term growth opportunities in and around the building. We truly value you and your feedback. These classes are about more than just fitness--they're about community, connection, and joy. We're committed to keeping that alive, and we're so glad you're part of it. Thanks again for being part of our Y family."

This is consistently the filthiest gym I have been to. Doors, bathrooms, floors, etc…read more.. And what makes this place worse is that you can sign up for a new membership in 5 minutes at the club, but you CANNOT CANCEL the membership at the club (not reason for this) without going through a third party call center, who then sends you an email form (even though the website says you can cancel by phone in their FAQs) . PLUS, you are charged an annual fee on top of the monthly. BEWARE of these horrible practices

Great staff. Always clean. Machines are kept in working order. Large turf area.read more

Eric at the front desk is always helpful and welcoming…read more What I like about OTF is the amazing support from coaches. Been a member for over 6 years and love my experience here. A trial class is all you need to get hooked. Give it a try!

I finally got to try out this class. I am obsessed. The coaches guide you through everything. You…read moredo a little bit of the treadmill (and don't worry, you can power walk - not required to run) and the row machine, and then strength. Nice group setting and those that like a little friendly competition, the heart rate monitor will help show where you are in the workout up on the screens. Loved this workout!

Had a great experience at AR this evening. I'm in town for business and visited AR in Ft Worth on…read moreTuesday. Moved to this area for the rest of the week and gave AR another shot since o had such a good workout the other night. Well, same experience. This location is a bit smaller but I had no trouble finding equipment and didn't have to wait or work in. It was fairly crowded at the time but plenty of machines, dumbbells, and free weights available. Same vibe as the Ft Worth location. Great lighting, loud music, perfect environment to get in a solid workout. Staff at the desk was friendly, professional, and fast (had to check in as a guest so it's a little slower). I saw multiple staff member walking the floor, cleaning up and re-racking weights that other gym goers neglected. They clearly take pride in their facility. Highly recommend if you're serious about getting a great workout. Not really the place if you're more of a Planet Fitness visitor.

My review is purely based on on the weights .its so hard to get the big dumbbells because they are…read moreon the bottom . Be better if they're on top of the rack .also this location they have only one incline barbell bench which is complete trash . Bench press should been the focus of this gym just like it is for many other great gyms . Other than that . It's just okay ! I'm not that impress .

I love the class! All the team and people were really nice with me in my first class. I honestly…read morelove barre3. It's the perfect mix of strength, cardio, and mindfulness. Every class pushes me while still feeling safe and supportive. I always leave feeling stronger and happier. Also they have special events and I love to connect with new people and barre3 community!

The phenomenal instructors and front desk staff are so friendly and welcoming. They are upbeat and…read moreon point with their cues while they fluidly make modifications for those who need them while issuing challenges to those who need a bit more push. The music is always fun and entertaining, making the movments easy to work through. All the workouts are well explained as you move for a toned bod and a fun energizing workout