Front desk workers are really friendly and willing to help,Matt and Ricky are extremely good at what they do

I have called twice to cancel my TX Family Fitness member that fitness connection bought. We aren't even in the system so the rep couldn't find anything and someone is supposed to call me back. The customer service rep had no idea when they would have the memberships uploaded in their system. They have no problem continuing to take money for a membership that I've called twice to cancel. read more

Great gym for the price, although cleanliness and hours are lacking a bit. Otherwise I would give 5 stars.

So far so good with this gym. We have been to a lot of gyms moving as much as we do. It is a very nice gym with a great monthly price with plenty of equipment and it is not crammed together. Everything is spaced enough to get your workout in. Has an awesome basketball gym too. The staff is very friendly and the GM is a super nice guy. Today is my daughters Bday and while my son & I were in the gym she was in the kids club. The staff in the kids club made her a Bday card (picture below) which was super nice and awesome. She loved it. Thank you for caring enough to do that. People now days do not do that enough so thank you. We recommend this gym to others. read more

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Y'all need to open at least until midnight everyday y'all are not open the hours I'm free to workout :( but great gym!

Love this place it can be packed at times but that just means most people love it as much as I do. Will give 5 stars when you guys fix the hours just close at 11 everyday please not 7 on weekends I mean if you need more staff I'll come work there lol read more

Very friendly staff. Love this gym. Always clean and they got plenty of equipments for everyone

I would give them a five star on cleanliness and service but the classses have went down considerably since Tiffany has left spin is not good at all. Now the Zumba with Lila is amazing but and her other classes are pretty good too. But not the spin classes. Definitely need soMe new spin coaches and we may could make this 5 star rating. Think god the gloves and mask are gone now I was completely over that all in all it's a good price at $10 a month and it's clean and the equipment works. read more

I was confused as to why there were so many low star ratings, but now I understand. I signed up for this gym before they had even opened; they had rented a suite a few doors down and had examples of their equipment, etc. I was told the gym would be open 24/7, with it being a block from my house, and with it being $10 a month, I was psyched! HOWEVER, after waiting A YEAR, the hours were FINALLY extended to 24/7. Okay, that was frustrating but whatever, but that's not all. I haven't really wanted to cancel my membership, but after reading the other reviews, I dread the day when I need to because apparently Fitness Connection is living in the 1800s and you have to send a CERTIFIED LETTER to cancel your membership, and you're STILL BILLED for a month after (if) they receive it! The equipment is good and most of the staff is friendly, but discovering this cancellation policy is really turning me off from continuing to pay into their business model. FITNESS CONNECTION CATCH UP TO THE 21st CENTURY!!! }:( read more

Been a part of this gym for a little over a year. Great place, great staff, and kept up pretty well for the volume that comes thru the doors. read more

I came to this gym with a group of friends using the 5 day free trial in hopes of getting a great workout in. I was wrong. I checked into the desk saying I was here for a trial to be denied because I was not 18 (I turn 18 in 3 weeks) and the guy helping me was trying to give me the benefit of the doubt and asked his team if I can get in and that was shut down real fast because of the Karen that rules the gym. she kept denying my entry saying it's a LIaBiLiTy and that my mom needs to come to the gym and buy a membership for me to workout. She couldn't fill anything out online it had to be in person which makes absolutely zero sense for her to do because she was at work, and what really pissed me off the most was seeing my classmates who I AM OLDER THAN walk in and get in the gym with no problem at all while also ppl sneak in which I honestly should've done. Here are some of my thoughts and maybe solutions so this gym doesn't receive more negative reviews like the one I'm giving. 1. Just let me in- I turn 18 in 3 weeks and that rounds up. I don't understand the big deal I will be the exact same person at 18 so just give me the benefit of the doubt. 2. Don't post a free trial pass online if your not going to specify how old you have to be. 3. If you are underage why should my parents have to come. My parents are working and have no time so let me call them and have them fill it out online. If I call a friend thats my fault but whoever signs up signs the waiver so if anything happens it's still on me. 4. And finally if it's such a liability for people under the age of 18 to get a day pass why don't you have them give a phone number or email and sign a waiver sheet so if again anything happens my name is documented and you can just say " I'm sorry but this child signed a waiver" or if that's not enough have my parent sign the waiver ONLINE In conclusion the gym is a great place to get stronger and feel supported by your peers but this gym needs to be in tune with younger generations like plant fitness the Keller Point and most other gyms because of the goals so many teenagers set for themselves. read more

It's now 25mins past the opening time and there is still no one here to open the gym. This has been a theme for the last few months now. Strongly considering looking for a gym with better hours and that operates more consistently read more

Closed to soon , I work late but weekends they close at 7pm can't go. They should open long more at weekends

Corporate gyms suck! I was helping a friend learn the ropes at the gym before going by himself so that he knew what to do. One of the shorter guys that works there came up to me and said "you can't train here" and I explained to him that I was only helping a friend learn some work outs so he knows what to do when he works out by himself. He said he saw me "not working out" a couple of times and just standing there correcting his form... like really? Because I'm helping a friend with form that means I'm training?!?! I told the guy I would get more sets in with him so it doesn't look as if I'm training, not a big deal to me. Then there was yesterday... same friend, we were getting in a glorious leg day, until a man, that I've never seen before, comes up to me and ask if I have a min to talk. I said yes sir and he said to follow him to the front desk. He then said that he caught me "training again" and that he is going to terminate my membership and give my friend some sort of strike on his membership as well! I CANT BELIEVE I WAS KICKED OUT OF A GYM, BECAUSE I WAS HELPING MY FRIEND WITH FORM! I tried explaining the same thing as I did to the other guy, that I was only HELPING A FRIEND... and he said "you can't train here, correcting form and counting sets are all forms of training and I can't allow it" so apparently you are not allowed to correct bad form that causes long term negative effects, or COUNT SETS...... I'm just really upset that at the end of the day I brought them lots of business just by recommending this gym to people. I am just trying to be, to my friend, what I wish I had when I first started working out, some guidance! They won't allow you to give free what they sell, their main focus at this gym is to make money, not differences. read more

Cancellation process and costumer service is horrible. In order to cancel you have to write them a letter... you can't go in person or cancel over the phone. I sent a letter in July 1st. They lost my letter so guess what I'm still getting billed. It is now September 13th!!! I talked to Alexis over the phone and she is refusing to look for my letter. Then I talked to some other girl who said she will look for my letter then hung up on me. I sent another certified letter cost me 15$ and I still have not heard anything from them No email or phone calls. When I called to asked what's going on they said they never looked for my letter because that girl quit..... ummm so someone look for my letter!!!! read more

This is the best value around in a gym. I love the Group X classes. They keep me motivated. The place is clean and has plenty of room and equipment. I really enjoy working out here! read more

I too have had the run around on the hours. We (our family of 3 and 2 friends) switched from another gym 5min farther yet we were happy with their 24Hr business hrs (very convenient). And chose to cancel our subscription of 5 yrs to join Fitness Connection under the false pretense that their hrs would change. I've sent 2 emails and sent a complaint via the app during the last 6-8wks and no one has replied. I call the gym and it's so hard to get anyone to answer the phone. FC business hrs are just not convenient with our work schedules (we've only been able to go to the gym 11 times in the last 11 months) and have been trying to cancel our membership as well to no avail. read more

If you're looking for a place where are you can find diversity in equipment, members, experience, and workout levels, then Fitness Connection IS the spot! Whether you are a beginner to Pro, you CAN get your workout on! You will be greeted by a professional staff, who are upbeat and positive REGARDLESS of time of day! It's safe, and each member is sportin mask and gloves, and all participate in killin germs by wiping down the equipment after use! 2021 is HERE! Now is the time to do something for YOURSELF! Come on in, the atmosphere is fine! Get connected at FITNESS CONNECTION! I'll see ya in there! read more

I was pleased with the cleanliness and organization of this facility. I was extremely grateful for the fitness specialist front desk representative (who looked somewhat like a Natalie Merchant doppelgänger) who allowed me to use the facility despite my membership primarily being in Houston (where I had been for a contract assignment). Uncannily, after finishing my workout, my shoes fell within a crevice near the top of my locker where I couldn't get them myself as the space they fell into was too tall and hollow. The front desk representative and the cleaning staff person went literally above and beyond to retrieve both my shoes and I am forever grateful. This is an excellent facility for your aerobic and strength training needs. Stay well! read more

The facility itself is fine. Many complaint lies with the company's unscrupulous business practices. Following the contract instructions, I submitted my membership cancellation request by mail with 30 days notice. A month later, I was charged again (for what I thought was the last time). To confirm, I checked with club and was told if the letter wasn't certified, it wouldn't be accepted by the main office. I had to then resend a cancellation request AND pay for a certified letter. Staff was very snarky and rude about the whole thino. Notice the reply by Katie - no apology for "not receiving" my first cancellation request or for the snarky employees. Also, read the other reviews... mine is not the first letter they "didn't receive!" read more

Great gym at a great price. Staff are friendly and there's plenty of equipment. Been a member for two years now, no complaints. Hoping they extend their hours soon! read more

I just joined today and I am in awe of how amazing this gym is. For the price this is great. Everything's clean, tons of each types of equipment, saw a few people cleaning them, basketball court area is nice especially after weights, Kids area from what I saw was nice I don't care that ship has sailed lol, same goes for the women's area really don't care. I saw these guys at the Taste Of Addison and they were doing a 0 down 10$ a month and I just could not pass that up, and yes it was well worth it. The only reason I don't like this place is that there is no pool but for the price (which is a 1/3 of what I was paying at 24 Hour) this is one hell of a deal. read more

Only reason they deserve 2 stars is because the price is so cheap. Decent gym with good equipment for the price, but if you want to cancel you can forget it. You have to MAIL a written letter as to why you are canceling and send it to their main office. You can't call and cancel, can't email , can't do it online. It's 2019, if I can't cancel when I want and have to mail out a letter to tell you my reason I'll find another place. On top of that they get super rude when you want to cancel. read more

Definitely love the fact that they have a "women's area" that is kept clean. Only complaint is not being open 24 hours as promised within the month I joined with them. read more

The employees are rude. Some mornings on the weekends you'll have to wait because the ones with the keys to open "overslept." Real professional, right? The hours SUCK. Plus... to cancel you have to send a certified letter to corporate. What year is this? 1840? Not impressed. read more

Thank you for all the honest reviews. I will not be joining this gym, especially since your word seems to mean nothing when telling people about the extended hours and the complicated service to dealing with any issues about the contract. read more

Gym is always clean, friendly staff and tons of machines and hardly ever see a machine broken come to think of it not sure i have ever seen one, most of the members wipe down the machine after they are done with it but now they even have cleaning crew almost there all the time wiping everything down, read more

Great gym !! Great price !! Horrible hours in which they lied about to get people to sign up. Not 24/7.

PLEASE BE AWARE! CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!!!!! REad all the other low rated reviews, seems consistent. My Experience ---When issues arise customer service cannot help nor do anyone want to take accountability. I cancelled my membership last summer, I went into this specific location and requested to transfer my nephews account to his mother's account and asked them to cancel my membership all together, primarily because I was moving and I would not have access to a Fitness Connection. They confirmed everything was taken care of in the location, for me to find out 7 months later my credit card (I rarely use) was still being charged. Me being humble and understanding called the club to advise that my account was not closed. The young lady advised my account was still active because someone was still using my keycard, so because of that, it reactivated my account. Still being very patient, I gave her a rundown of what should have of happened on my account, and explained if the account was indeed cancelled no one should be able to use my keycard after the fact. She apologized and directed me to a customer service #. Customer service pretty much told me there was nothing they could do because I can't prove I canceled my membership, I advised her how can I prove it was canceled if it was never processed. So this is where I become very impatient because now Fitness Connection is not taking any accountability for anything nor are you trying to investigate what could have went wrong. If my keycard was being used after it should have been canceled how is that my fault and how did they allow it to happen. I asked to speak to manager, Mariah with customer service rep became rude and advised there is no one I can speak to, she gave me a customer complaint email to reach out to. I sent an email with the request to speak to management, another customer service rep (Valentina) called me advising me there was nothing they could do because I never cancelled my account. As I advised her, I did, but you guys did not process it and once again she's asking for proof. She became very rude and dismissive until I advised her I am recording the call and her tone completely changed. She still did not get me the help I needed. She advised there was no one else in the company I could talk to other than hers. I asked her who does she report, as I am sure I am not talking to the CEO, of the company, she says no one, I asked who signs off on her payroll, she advises they are not available for me to talk to, I asked "so what happens when you guys illegitimately charge the wrong account, who takes care of those types of issues", she says nothing and then says "I am not sure what else you want from me ..." She had no intentions on assisting me or making the situation better, which is a true reflection of how the company is ran. I will be reporting to the Better Business Bureau because this is unacceptable. Valentina went so far to tell me the customer is not always right and all I could do is laugh because I never said we were, I simply asked how is this customer service. I understand mistakes happen which is why remained patient and humble with the first two representatives, but after the 3rd representative I realized this is the culture of Fitness Connection. They do not take accountability. Why I am responsible for the additional charges if I was not using my account, and if there is legitimate why I am responsible, customer service should be able provide sufficient reasoning other than they need proof; proof they never provided. I enjoyed the facility in Watauga while I was there but there is whole other side of the corporate/customer service. Beware and read all of the other low rated comments in the section, most of them talk about the customer service and the cancellation process. It is lower tier, if not the sticky stuff found at the bottom of the barrel. read more

0 reviews mentioning "April 21, my husband and I joined this gym. Our son wasn't with us and was not available to ask if he also wanted a membership. We made the mistake of signing him up. Two hours later when we were able to contact him he did not want to join. We called the gym to cancel and found out we would have to cancel by mailing his information to the corporate office. That same day we sent a letter to cancel his membership. Today June 14 we are still getting charged for his membership. When I called the corporate office they claimed to have not received the cancellation. Now I have to send a certified mail and will not receive a refund for a membership that was never used. I let them know if I have to spend the time and money to send a certified letter to cancel one membership then all three will be cancelled. Very very shady." read more

The email address and phone number both don't work to contact this place. Good luck cancelling your membership. Even as cheap as it is, it seems impossible to get out of when you are simply moving away and can't return to the location. I hope someone sees this and reaches out. I had almost zero issues with this gym while using it, I was a regular AM guy, and even your normal "gym" problems didn't show up here either. All of that is overshadowed by extremely poor communication issues. read more

This location is annoying af I should have walked around and taken pictures of everyone not following protocol since they want to be on my ass for not wearing a mask when it's mad people in there not follow covid guidelines No I'm not an anti-masker but the fact that they harassed me and nobody else and I could literally point out people not wear a masking or gloves. Then she say this is your 3rd time yea in months literally was gone from this gym for a month because they wouldn't clean the mirrors something so simple no wonder the have three stars; trifling. Then the lady gone threaten to revoke my membership yea please do that because canceling on my own is a pain in the fucking ass dah! So help me out probably more mad about the emails I sent to the head boss; for sure calling cooperate on them and I pray she revokes my membership because I hate it here read more

They are extremely overcrowded and they sold way too many memberships. If you go in the evening it's really hard to find a parking spot and if you want to use the sauna you might as well give that idea up because it's standing room only most of the time. They don't have enough cleaning stations in there either so most of the machines don't get cleaned and the women's area is always extremely overcrowded to. They need more machines in there for sure. read more

I've been going here for about a month, it's nice & clean. They have friendly class instructors and lots of equipment to work with. My only complaint is their wifi always seems to be on the fritz. read more

I am a new member of the Fitness Connection in Watauga. At the outset, I had low expectations. I was equating fees to quality; i.e., the lower the fees, the less you get. FYI, i was paying substantially more at another club which reportedly went bankrupt. Well, I was wrong. Yes, the fees are really low; however, the quality is high and thus exceeds expectations. There is an extraordinary amount of equipment and thus plenty to chose from given the routine you chose. Moreover, importantly, the facility is really clean. There is a cleaning service cleaning the facility and gear as you work out. To enhance the effort, the members actually clean the gear after they use it. Most did not at the previous club I went to. Lastly, the personnel and staff are great folks. They are knowledgeable, personable and attentive. There are, however, certain facilities that are not available. This is because of preventative steps being taken to enhance health standards to cope with the COVID pandemic. Once this passes, more equipment and facilities will be available. At the moment, it is a great choice and I highly recommend the club. read more

canceling your membership with this place is horrible. They make you wait on the phone line to cancel your membership when in reality they will just tell you you need to come into the gym. horrible customer service. read more

Really nice, clean, smells good. I'm looking forward to them adding a few more low impact classes. Sauna is definitely a plus. There's never a shortage of machines available. read more

Ok equipment and lots of it but sometimes they just don't open on time and it's a pretty regular occurrence. Today they opened 45 minutes late and the employee had nothing to say about it as he walked up leisurely on his cell phone. With all the competition around they need to hire people that care. read more

My wife and I are considering joining a gym. A couple years ago I researched Fitness Connection, but there were many complaints, mostly about the club ignoring phone calls and emails when one is trying to cancel. So, after reading their latest reviews I was somewhat hopeful, although there were a few of the same complaints. Just for grins I called their cooperate 800 number. The gentleman immediately asked what city and state I was referring, which is understandable. But, my issue was about the cooperation, not a local gym. I knew he was busy, so I tried to ask my question succinctly (what has the company done to address the above mentioned complaints). I got two words into my sentence when he rudely said, " ok sir (?], I asked you what city and state you were calling about." Thanks for helping me make my decision. We'll be joining LA Fitness. read more

So, some creepy, stalky, band nerds reminded me that I should update my review. Gym is still awesome, they updated the hours to 24/7 so it gives Mrs Bright (Dom's mom) more time to watch me get my swoll on. Thank you fitness connection for living up to your word! read more