Reasonably priced. Communicative. On time. Responsive. Quality work. Two thumbs up Stages SC1 SoulCycle bike general maintenance now complete read more

First and foremost, the technicians themselves were fantastic. However, the administrative process to get my bike fixed was absolutely terrible. It took almost two months to replace a simple bike chain. The company sent a technician, initially at an overpriced diagnosis rate, but that's ok. I agreed to this. I had a broken bike chain and they needed to order the chain. This is where the troubles begin. I gave the company some grace during the first week since they had to order the part, but the communication quickly fell apart. When I followed up, the dispatcher told me the part hadn't been delivered, promised to speak with her manager, and said she would call me back. She never did. This cycle of me calling, her promising a callback, happened three separate times between a three week period (I called once a week). Then she stopped answering my phone calls. The only reason I continued was because I already paid for service.... Since my bike was still broken and I couldn't get a straight answer, I finally emailed their office and threatened to contact the Better Business Bureau. Only then did they explain that their supplier ran out of chains and they needed another week to source the part from a different company. Even the final step was a mess. Dispatch scheduled my repair appointment for 12-3PM, but the technician showed up at 10:00 AM. I wasn't home and had to rush back, terrified I would miss him. Fortunately, the technician was incredibly understanding and waited for me to arrive before doing an excellent job on the repair. If you don't mind waiting a month and dealing with terrible communication, the actual repair work is great. But if you want a company that respects your time and doesn't give you the runaround, I cannot recommend them. I am giving this business two stars, and both of them are strictly for the excellent on-site technicians. read more

The technician came over to check on our machine. He acknowledged there was an issue but he was not able to resolve it. Our machine was actually worse after he left and when we told him it was worse, he played it off like we didn't know what we were talking about. We use the machine every day. We know how it was performing before you came. He said that their company would help us by providing us with the part numbers so we could ask the manufacturer for replacements and he said they would provide us with a report after showing exactly what the issue was. The report was so vague it was zero help. They never provided us with the part numbers. They also said they would reach out to the equipment company on our behalf. They did not do any of that. It was a complete rip off. We basically paid them to make our machine worse and then completely ghost us on their promises after. We asked ahead of time what would happen if they couldn't fix it and they made all these assurances for follow-up which is why we went ahead with the appointment. We would have never made the appointment if we would have known they were just going to come and take our money and end up making things worse. read more

Came out for 5 seconds and pulled a little piece out of the outlet and charged $165. Was not worth the trip.

Alex showed up on time, replaced the cable and a pulley. Had to come back to shorten cable, again showed up on time and fixed the problem. Machine works great now. read more

So I had an Eleptical that I had issue with the resistance They sent out a tech. I thought the tech was a good guy. He stated that my board was bad and that they would text me price of parts plus labor. I paid 145 for inititial diagnostics. I get it that they do not carry parts. So I get text stating parts would be $466 plus labor. So about $500 They said I needed a new board plus a resistance motor and they added associated wires. I looked at price for board. Around 109 and I seen motor on multiple sites ranging from 60 to 90. So I am looking at around 200 plus wires. Not sure why you would need to change wires. I called a different company they confirmed around 200 for parts. When I texted company why they were trying to make so much money on parts they replied that they don't use third party parts. I replied that the parts that I looked up were Proform parts who is the sister company of Nordictrack. Didn't get a response after that. The new company said for me to order parts and they would show up to install for 130 dollars. They also said that 90 percent chance that it would only be the resistance motor so I could send part back if it is not needed.. So we are talking 500 plus 145 min. So 645 compared to 200 in parts if both parts are needed plus labor 130. That's 330 and if board is good 230. So Worst case 645 ivs 330. They are hiking up price of parts ridiculous. With the 145 I spent for diagnostics I would be looking at about $800 for an Eleptical that I can now buy brand new for 1200. Do your research before using these guys. There labor is normaly 145 for first hour plus 25 for every additional 15 min. I talked them out of the extra charge after an hour. The parts is where they are gonna get.100 percent mark up. read more

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So we moved to Devore Heights and we could not get my Nordic Trac treadmill in the house and my husband was sketch about taking it apart to get it into the house so after two months of it getting beat up by the elements I googled and found this place and they quoted me $295 to dissemble move reassemble and do a maintenance which I thought was reasonable and I got put on the schedule within a week. I received text updates and they also texted when they were on their way. The technicians arrived early actually, were super clean, polite and efficient and had it all done in an hour. I will be calling on them to do regular maintenance and happy to actually run indoors again, yay! read more

Very knowledgeable techs. Did a great job fixing my treadmill and works great with warranty.

Frustrated at an issue with my elliptical machine, I filled out the web form on the Fitness Machine Technicians website around 8pm on a Saturday night. Within about 15 minutes, I received a response by e-mail answering exactly the question I asked and offering to schedule someone to service my machine immediately. They were able to get someone out the next business day. The technician arrived promptly, put on a mask when I asked him to, and very thoroughly and meticulously went over the whole machine and identified the problem. He couldn't fix it because it seems to be a manufacturing defect, but at least he was able to identify which part it was and showed me the part number in the diagram in the owner's manual so I could discuss it with the manufacturer. All in all, I was super impressed by this company's efficiency and the meticulousness of the technician. read more

I contacted Fitness Machine Technicians and spoke with Alex. During the conversation I informed him I needed a walking belt on my treadmill installed. I informed him I already had purchased the part just needed the installation. Alex was very upbeat and assured me his company could accommodate my request. He quoted the flat fee minimum fee, and I agreed to his fee. He provided a future appointment along with technician name. Alex provided a time frame for the technician appointment date. Braulio, the technician showed up very timely and completed the installation in a timely manner. Braulio is very professional and also completed the appointment by showing me the treadmill is ready for use. He informed me of the maintenance he completed. I am very happy to have chosen this company, and would recommend Fitness Machine Technicians to others. read more

Arrived exactly on time . Technician was fast , efficient and fixed the problem quickly. Recommend this company to anyone needing fitness equipment service or repair . read more

Our treadmill stopped running so we searched online and found this company. To our surprise, this is a nationwide company. The technician texted us before arrival. He was courteous and professional. He told us we needed controller replaced. After 2 days, the company called back with controller price. After another week, technician came back and fixed our treadmill. I recommended this company to my mother in law when she needed someone to assemble her elliptical machine. read more