Quick and knowledgeable. Technician knew the make and model of our built in and quickly diagnosed…read morethe issue. The fix was reasonable and got the fridge working in no time. Highly recommend JIM Appliance Repair!

We have used this business for many years! Fridge, washer and dryer - always excellent service!…read moreThey have always scheduled us quickly, they arrive on time and so friendly and knowledgeable. They are upfront about cost for labor and parts prior to doing the work. They clean up any mess they make. We had them out today for our dryer and could not be more pleased with this company! Excellent business

Robert was outstanding from start to finish! He was able to come diagnose our dryer within a few…read morehours of my call. He was clear with pricing, which was incredibly fair, and knew immediately upon arrival what was wrong with our dryer. He had two repair options; he could replace only the parts that were causing the issue, or replace the entire pulley/wheel system with a kit (forgive me if that's not the correct verbiage. Robert said it correctly but alas, I'm no expert and can't remember his exact words lol). We opted to replace with the kit. He had the kit available with OEM parts on his truck and had the dryer components removed, replaced and reassembled within an hour. He was communicative every step of the way. Not only was all of that already fantastic and impressive, but he also removed all lint and cleaned the pieces before reassembling. He also gave advice on load sizes for longevity of both machines. Above all, beyond his expertise and precise work, Robert was very friendly and genuine. I appreciate people like that! Overall, I highly recommend AV Appliance Repair and will definitely be calling Robert for any other appliance repair needs!

Great service! Quick to respond to my service call. AV Appliance Repair was able to come the same…read moreday I called. Robert was great in communicating the time, his arrival time, and explaining his plan in repairing our dryer. He was able to have the parts with him to fix it at the same time. Robert made sure the dryer was working properly and cleaned up after himself. It was great working with Robert.

We would like to take a moment to recognize the outstanding customer service that Abel provided to…read moreus over the phone when we initially contacted him, inquiring about scheduling an appointment for his services. We have a 5+ year-old LG gas stovetop that has 5 knobs that were in various states of failure. We had gone to the LG parts website and called them directly as well for replacements, since we had no idea how to change them ourselves. It turned out that only 2 of the 5 were in stock, costing approximately $55/each! When we spoke with Abel, who was very busy working on a refrigerator repair took the time to inform us that these types of parts are easily sourced on sites like Amazon.com and that if we were unable to find the replacements, he would be more than happy to help us. Indeed, we were able to see that there are many non-OEM parts available for a fraction of the OEM cost, and ultimately, we spent about $25, including tax, which solved our problem. We want to thank Abel publicly again for his kindness and expertise. He will certainly be the one that we call in the future for any of our appliance repair needs. Please consider his services if this review is helpful.

We had an amazing experience with this appliance repair company! Our washer stopped working, and…read morethey truly went above and beyond to help us. Even though it was late on a Friday night, Abel, made the time to come out and repair it rather than making us wait until the following week. The technician was professional, knowledgeable, honest, and determined to get our washer working again. He took the time to explain the issue, answered all of our questions, and made sure everything was running perfectly before he left. It's rare to find a company that genuinely cares about its customers the way they do. Abel's willingness to go out of their way after normal business hours speaks volumes about their dedication and customer service. We are incredibly grateful and highly recommend them to anyone needing appliance repairs. Thank you for your exceptional service!

I really can't say enough good things about Joe. He completely saved the day…read more Before finding him, I had already gone through several frustrating experiences. I first contacted an LG-authorized repair company, and the technician never even showed up. After that, I spoke with two other repair companies that immediately started diagnosing the washer without ever inspecting it. One confidently told me it needed replacement parts and quoted me $265 for parts and labor. Another insisted the entire detergent dispenser drawer had to be replaced for $350. Both diagnoses turned out to be completely wrong. But I think it's more accurate to say they were lying. Some people are willing to charge customers hundreds of dollars based on pure speculation and/or greed, instead of taking the time to properly inspect the appliance first. That's exactly what made Joe stand out from the very beginning. Unlike everyone else, Joe refused to guess. He explained that the only responsible way to diagnose the problem was to see the washer in person. That alone spoke volumes about his integrity and professionalism. His inspection fee was more than fair, and his repair pricing was just as reasonable! The washer is only a little over two years old, so it seemed unusual that it would suddenly need expensive replacement parts. The problem was that water would pour out of the detergent drawer whenever it filled during the wash and rinse cycles. Within minutes of arriving, Joe had the top of the washer removed and began carefully tracing the source of the problem. Watching him work was like watching an experienced physician diagnose a patient. He methodically examined everything, using his tools and flashlight to inspect areas most people would never think to check. The culprit turned out to be something no one else even considered - a piece of paper towel lodged inside the water distribution channels that feed the detergent dispenser. That small obstruction disrupted the water flow and caused the dispenser to overflow. No replacement parts were needed. Just careful troubleshooting, experience, and an honest technician who knew exactly what he was doing. That's Joe. What impressed me almost as much as his technical skill was his character. From our very first phone conversation, Joe was polite, respectful, and genuinely kind. When he arrived at my parents' home, one of the first things he asked was whether he should remove his shoes. It may seem like a small gesture, but it immediately showed us the kind of person he is: someone who respects both his customers and their homes. He arrived exactly when he said he would, kept us updated on his arrival time, and explained every step of the repair as he worked. He never rushed the job or treated us like just another appointment on his schedule. He even went above and beyond in ways he didn't have to. Before leaving, he took the time to slightly raise and level the washer to improve its positioning - something that wasn't part of the repair but that he did simply because he cared about doing the job right. One comment Joe made really stayed with me. After discovering that the washer didn't need any replacement parts, he told us he was actually relieved because he had been worried the repair might become expensive. That says everything about the kind of person he is. His first concern wasn't how much money he could make. It was making sure his customer didn't have to spend money unnecessarily. Once the repair was complete, he didn't simply declare the job finished and leave. He ran multiple diagnostic and test cycles to make absolutely certain the washer was working exactly as it should. That level of thoroughness gave us complete confidence that the problem had truly been solved. In all my years of hiring repair professionals, I honestly don't think I've ever met someone with more integrity, skill, and pride in his work. Joe treats people the way every customer hopes to be treated - with honesty, respect, patience, and genuine care. With him, we never felt like we were being sold something we didn't need. Instead, we felt like we were dealing with someone who wanted to solve the problem the right way. My parents are new to Riverside County but eventually plan to move back to Los Angeles County. We are all thrilled to learn that Joe also services customers in Los Angeles, because there's no question who we'll be calling if we ever need appliance repairs again. From this point forward, Joe will be our first call, and we will recommend him to our family and friends without a second thought. People like Joe are rare. He is honest, exceptionally knowledgeable, dependable, and takes enormous pride in doing things the right way. We really cannot thank him enough. He deserves far more than five stars.

I used Joe for probably 4 times already. He answers my call and always schedule the appointment in…read moregood time. I had a drain pump issue with washer this time. He has been on time every time and he brings the parts with him right away when I describe him the issue. Fantastic and reliable service. I will use him every single time i have an appliance problem and i know he will take care of me. Thank you

Reina in spite of being very busy was super attentive…read more The food was great fresh and the bacon was not overcooked the cakes were fluffy. Thank you Reina

LOWL was responsive when I requested a quote and availability for inspection of a refrigerator…read moreissue. The technician they sent (Al) was prompt on arrival, efficient at diagnosing, and knowledgeable. I would definitely recommend them and will be keeping them in mind for any future appliance issues.

1start is to much for this company. We originally requested a visit because our AC unit was making…read morea noise. The technician who inspected the system informed us that as long as cool air was coming out, the unit was fine. Furthermore, I discovered that he submitted a reimbursement request for replacing parts that he never actually changed. We are now completely without air conditioning. We had to hire a different HVAC company, and their technician identified multiple severe issues that your technician missed, resulting in the need for a complete replacement of our unit.

Sam's came out to do an inspection from a home warranty claim. They fixed what another HVAC company…read moredid wrong. The tech was very knowledgeable and didn't try and upscale us for anything. We are definitely using them with out a warranty issue to be our regular maintenance company.

I just connected a front loader washer and dryer , the dryer wasn't turning but making a slight…read morenoise every 4 minutes like it wants to spin but it doesn't. So I made the appointment with Michael, he came in, asked a few basic questions regarding the above and if the dryer was working prior to me picking it up, I presumed it was, this lady was a local realtor (standup person) - so anyway, Michael spun the drum and suggested something was obstructing the drum, he removed the lent basket, reached inside with some channel locks and pulled out a sock that got stuck between the drum and another detail. Michael fixed new/used GE Front Loaders! Thank you sir, I appreciate you taking care of us so quickly today!

From our 1st call to the arrival and completion of the dryer repair he was completely professional,…read morepunctual and educated on our issue! Fixed very fast and part on hand. Highly recommend this team for anyone and will be a returning customer! Great Job! Thank you

My dryer wouldn't turn on and I needed someone quickly! They responded to my message and were able…read moreto send someone out within the hour. I would highly recommend the business and will use them again in the future!

This is my second time using them and would give 6 stars if I could…read more We called for a washing machine leak and they sent someone right away. Stan was friendly, professional, and incredibly knowledgeable. It ended up being a drain problem so he couldn't fix it...BUT what made the difference is what he did after. He recommended a plumber, who happened to be out of the country. After he left my house he called back, saying that he spoke to the plumber and gave recommendations for fix it ourself solutions, and price range so I could compare when I called other companies. This is so above and beyond that Royal Appliance will always be my go to for appliance repairs!

Would highly recommend this service to everyone who wants a very high quality service with a very…read morereasonable price!!! Victor diagnosed our Washer dryer and refridgerator! explained us in details on whats going on and to whether we even need to repair or do maintenance on it or not! its rare to have a service whose very honest! very different from other services ive encountered so far!! They can expect me as their long term client :D if i needed a home service!!

I would probably avoid this repair service at all costs. We have a Samsung refrigerator that is…read morenotorious for icemaker issues. I reached out to them to fix the problem. In order for me to get them scheduled I had to pre-pay for the replacement icemaker they showed up a few days later replaced the icemaker and supposedly corrected the issue that was causing the melting ice. Two weeks later the I started melting in the problem started all over again they came back out one more time. And sent a new technician. Here we are a month later and we're still experiencing the same problem. I would avoid them at all cost I had to dispute my credit card to get my money back.

After my last 1 star review I got a call from Steve's Appliance repair about 5 minutes after the…read morereview posted. I was surprised, and pleased. Made arrangements to have a technician come out the next day. He came on time and was very apologetic about the delay in responding to my previous calls. He analyzed the refrigerator, found the problem and the offered to fix it for free. He came back a few days later and replaced the broken part. I was appreciative of the effort to come and fix the issue.

Igor arrived right in time and got to work converting my natural gas dryer to propane. I'm back in…read morebusiness doing laundry! Hmmmmmm.... wait a minute.... more laundry to do..... Thanks a lot Igor! JK THANK YOU for quick professional service.