I saw some reviews and they talked about how they didn't like it here. Today was my first day here…read moreand I will say I actually liked this location better than laburnum. I do agree it's smaller so if you come during peak hours I'm sure that could be a problem with equipment usage. Other than the sizing issue, I actually liked the customer service here Better and the classes. I thought this location was cool.

Great gym, very friendly and spacious I highly recommend joining here! The locker rooms are also…read morevery nice

Quality of Care! Amazing Pivot PT Team Members! Welcoming Environment!…read more After many years of painful and non beneficial physical therapy and countless therapists at various facilities, I was referred to Mattew Mailloux, DPT, CMTPT at Pivot PT - Mechanicsville, VA. Finally a specialist with a knowledge base of Ehlers-Danlos and an understanding of the challenges a Zebra faces. From day one, Matt listened to my concerns and discussed the treatment plan which was tailored to my care, taking into account my complex medical conditions. I felt heard, I felt validated, I was encouraged and clear communication which provided confidence along my healing journey. Not only is Matt an exceptional physical therapist with a passion and desire to learn and grow in his profession, he provides outstanding quality of care and a passion and willingness to initiate and walk alongside fellow therapists to aid in clarity and understanding of a Zebra-Map (complexity of intertwined symptoms and conditions overlapping like a typography map). It takes a village to care for a Zebra and I am richly blessed that Matt is apart of that village (a village which includes the Pivot PT Team Members).

The location is in an office park, with a private parking lot. Upon entry, the building is clean…read moreand uncluttered. Patients get the initial evaluation in one of two private rooms, but after that, patients are lined up on one of eight(?) different tables and treated in the open. So, be prepared to have several new friends who know ALL of your medical business, add their two cents to your conversations, and just straight up hijack your therapist while they are working on you. It felt pretty much like group therapy. I wasn't a fan of being scheduled for whatever therapist was available, as I had to repeat answers to questions and it didn't feel cohesive, so I preferred scheduling with the same therapist. Katrina was great. She listened and took her time and I feel she really tried her best with the tools and options she had available to help me get better. I also wasn't a fan of spending 75% of the 1-2 hours I was there having assistants watch me do the prescribed at home exercises and getting heat and/or ice. I can do all of that at home. But for the 15-30 minutes of manual manipulation, the appointment was completely worth the visit. I'm glad I explored the option. Billing with Aetna was a mess, as they contract a third-party, who takes what PPT submits and combines it into a different code, so the Explanation of Benefits "Total You May Owe" does NOT agree with the bill I actually received in the mail. Fortunately, the EOB said I owed more than Pivot billed. The bill arrived almost two months after service. Also, Pivot doesn't offer online payments and getting the billing department on the phone wasn't fun. And to top it off, when I did get them on the phone, their credit card service was down and they couldn't accept payments. {sigh} IMHO, I don't have much experience with PT, especially in this area, so I don't know where this lands on the standard scale of PT available, but I wasn't impressed.

COMPEL fitness trainers trick people into signing up without explaining cancellation procedures, I…read moreadvice people to read their agreement before signing anything.. I was mislead into signing a contract after I was told that I could cancel at anytime... after patiently waiting for the cancellation I was still charged for 2 sessions, that I never got... COMPEL is an independent company from Golds gym, but it makes Golds gym look bad... don't waste your money like I did..

HORRIBLE! These are the worst people to deal with. They sign you up and do a free session with a…read moretrainer, you have a whole personal body review with measurements and weight then when you come back to start training all the sudden you find out that's not your trainer and you have someone you've never met. (personally I liked the first person and felt comfortable so when another trainer did my actual session I did not want to continue because we didn't even know each other) I have paid $450 and only used one session before deciding to CA contract. The CA fee is $360 to which I have clearly already paid even after the 1 session used. They said that I could put the money towards the CA fee but then kept taking money out of my account. When I called they said that those session payments expired and I would owe another CA fee of $360. These people are rude and very unprofessional. I finally had to CA the card they were using to stop getting charged. DON'T DO IT!

I worked with Andrew for almost 3 years and was never disappointed in my results from following his…read moreinstructions. Dedication is the key as well as having a trainer that cares about you and you wellbeing. I would strongly recommend Andrew M. Personable, friendly and caring!

From the owner: Our bodies are Temples We heavily invest in adorning our bodies with the latest fashions, makeup,…read moreand fads. Why not invest in constructing a healthy body? Healthy living begins from the inside out. I tailor specific, fun, and positive sessions based on my client's needs and goals. Together, we will tackle the barriers and overcome all obstacles. Proudly serving the Short Pump and Richmond, VA area.

I've been a member at this gym for several years. I'm in the middle of a move, family illness and…read moregetting married in June. I had been trying to cancel my membership online as I'm moving out of state but had some trouble. I called a few times as well (I was out of state) and had some trouble. I thought I'll get in and cancel this week, what I did not realize that a 70 dollar maintenance fee was going to be charged on my account the same time I was attempting to cancel. not only did I pay my 60 dollar dues the end of last month, I paid the maintenance fee and will also have to pay membership at the end of the month. I thought they would work with me and maybe waive the end of month fee or the maintenance given my situation and loyalty to them. nope. Nothing. I was made to feel silly for not being aware the maintenance fee was coming and was told I should have read my contract. they absolutely could have given me the benefit of the doubt especially when I hadn't even been in the club in months. The attitude from the lady at the front with light brown and the unwillingness to work with a costumer who has been with them. This is not a place I would ever walk into again or give a dime of my money. I will be contacting corporate, I don't think this is a way to treat people.

I really love the casual relaxed energy of this place. It seems clean and not overcrowded…read more I love that they have yoga classes. I love that it is spacious inside. I love that there is a pool. I love that there is a second floor that overlooks the first floor. On the second floor... The One TV had grafic murder crime shows on both days I went. I talked to the front desk woman and she didn't want to do anything. I found that disturbing that... crime murders with hots of the dead body were allowed while we are exercising. They need to show movies instead. Both times were around 8 ish? in eve.

I've been a member since August/September and have really enjoyed the workouts and the gym in…read moretotal! I went from using a trainer and doing weights solo all the time which got really boring to working out with a community with different styles of workouts each day/week that are challenging and rewarding. My sister and I go as often as our schedule allows and I like how friendly the staff have been to me since the beginning. I'm glad I tried it out and stuck with it! I'm looking forward to continuing with it in 2025!

I had to cancel my membership. They kept charging me, an employee said they would fix it. they…read morekept charging me for a year After that, then refused to refund me the over $1500 they stole from me. I'm also reporting this to the BBB and FTC

I've literally been trying to reach out over email, signed up for one-on-ones, over texts multiple…read moretimes in the past 3 weeks. They're the closest cross fit spot near me. And they have been extremely UNRESPONSIVE. Nothing. Or they left me hanging and didn't answer my questions. It is clear this business could care less about attracting new clients and connecting. Also, if you're a beginner, they require you to pay for a safety course they make you take ON TOP of being a paying member already. Just money hungry.

I was in Richmond briefly, and purchased a walk-in pass. This box is very welcoming, the coach…read more(Freddy?) was wonderful, and the members working out that day were super nice. A great workout, thanks for welcoming me!