1. Fitz Inn Auto Parks

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    Boston, MA

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    Fitz Inn Auto Parks

    1.5 (2 reviews)

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    19 years ago

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    11 years ago

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    Zipcar

    Zipcar

    (455 reviews)

    North End

    I first signed up for a Zipcar membership in Madison, WI, and generally had very positive…read moreexperiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?

    This company is the worst and has no regard for safety. They rented vehicle to my daughter without…read morea key as all was done digitally via the phone. Hmmm, one can guess what went wrong when they were in an area without reception in the middle of a National Forest...doors would not open. Called company who opened up doors and it would not start due to connection issues. Solution.. they lock two young ladies out of the car and abandon them to find their own way out/home while it was getting dark in the middle of the forest. phone is losing battery due to the length of time on phone and there is nowhere to charge it. Call center is in Africa and they refuse to unlock doors or talk to anyone else. No care for an urgent situation Or safety. This would have been a non-issue if they had a key to the car.

    Fitz Inn Auto Parks - autopartssupplies - Updated September 2026

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