The team at Highway is the BEST. From the first call, Carolyn communicated all the important parts,…read moreand walked me through the insurance paperwork.. Even with some snafus outside of the shop, she kept me informed and prepared the whole way, she was wonderful. The workmanship was 5 stars all the way, there is zero way to know that my car had ever been touched. Everything tested out perfectly and looks great. My friend who is a really big "car guy" suggested them, and I found out later that even my BMW service advisor said he won't take his cars anywhere else, Highway truly is the best around.

Could not be happier with the service during their repair to my Tesla. I dropped my car off before…read moreI left for a two week vacation, their communication was excellent, they dealt directly with my insurance, and had my car charged and cleaned before I picked it up 16 days later. Highly recommend.

Unfortunately, my experience with this shop was unacceptable. The job was straightforward: remove,…read morerepaint, and reinstall the front and rear bumpers on a 20‑year‑old collector car that had sun-faded paint. Despite the simplicity of the work, the results were far below any reasonable standard. The car left this shop and went directly to an engine specialist, who immediately pointed out issues stemming from the bumper work. What should have been a routine cosmetic refresh instead created additional problems and unnecessary expense. Based on this experience, I cannot recommend this shop for collector‑car work of any kind.

shotty work, poor job in masking my vehicle before painting, lots of overspray. They left spent…read moresandpaper disks throughout the car. Took them a week longer tham they said it would and quite frankly a poorly ran operation. Used thier ental it was dirty smelled like ass and had an expired inspection stickerr. my suggestion, use someone else.

Hired this company to remove and repair some rust from the roof of my excursion. There was not much…read morerust, it was two coffee cup sized spots of surface rust middle of the roof so i drop it off... Six months go by the guy finally calls me and tells me the work has been finished. I picked my vehicle up only to find out one year later that he had painted over the rust, but charged me $2,000 regardless. So, thats $2,000 and 6 MONTHS for this guy to paint over two rust spots. The reason I know this is because the paint he used to cover up the rust peeled right off the roof of the vehicle. Pictured below is a baggie filled with the paint that dried up and fell off the roof of my car. They only do things right if you have large amounts of cash or otherwise look to have a large amount of cash i.e. an expensive insurance claim. Piece meal incomplete work at this location. Unless you have a hundred thousand dollar car that insurance is paying a blank check to this guy for repair, that's the only way I see it working out well for anybody else. Good luck. Greedy, selfish, unreliable. oh no communication on my part? wrong called several times, can call a million times doesn't matter they are animals.

Incredible service from start to finish. I was rear ended and my vehicle needed major repairs. The…read morestaff was extremely professional and prompt. Highly highly recommend...

Great experience. Vance and his body shop were fantastic. He took care of everything. Honestly will…read morebe going to him for anything if I need auto body work again and I would highly recommend!

I've been coming here for many, many years. A great, honest company with good reasonable prices. If…read moreyou want a company that is plain speaking that knows their trade and does quality work, I highly recommend!

I wanted a local business but got much more than I asked for. Tara was so helpful with a rental car…read morethe work on my car was so good the price was so reasonable. Very much recommended for anyone looking for auto body work. So Very happy with everything they did for me:)

The best! This is the ONLY place I bring my vehicles for…read morebody work OR mechanical issues! Steve and Tara are an amazing team! It's nice to find people in this trade that are so honest and knowledgeable.... Can't say enough good things!

One of my goals is to simplify my life. Genesis of Braintree puts the simplify to work…read more In my experience whether it sales , service or just a question, each of the teams is easy to work with. The lease of my 2023 GV60 is soon ending . I love my car and Genesis of Braintree service department has always been there for me and my car. No surprise I'm going to buy it . " My teams " are making it simpler to purchase my vehicle. Most importantly- I can continue to count on them ( real people) to be there for me and my car.

Tried to purchase a new GV70 at two other Genesis dealers closer to my home, but just could not…read moreagree with them on price. The difference was $500. I called Genesis of Braintree and told them what I was willing to pay and what I needed for my trade. John the GM said I'll take the deal. I showed up the next Saturday and the deal was done. John and Raphael (Business Mgr.) were fantastic. No high pressure. A very relaxed atmosphere which I appreciated. My wife is driving her new GV70 and loving it. Thank you again John and Raphael. You should be a model for all dealers !

Have been going there for several years and they till this day have the best customer service from…read morestart to finish. Also if you get to choose who you work with in service as for the gentlemen by the name Matt or Jesus

This dealership and service center is top notch. I'm happy to say we have consistently been happy…read morewith our many years of experience here. Jason Wong takes terrific care of everything during our purchases. Alex Jones was our terrific sales associate today. Nassos Safarikas is the absolute best top notch Service Advisor ever!!! I highly recommend this dealership.

I highly recommend Audi Westwood and the sales person with whom I worked there, Jeffrey Lowre. I…read morebought a car from Jeffrey and Audi Westwood on-line from Chicago, and got a wonderful deal. It was my first experience purchasing a car from another state. Buying a car from another state presents a whole host of challenges, many of which I was not fully aware. But I became more aware of some of those challenges right away, including the difficulty in registering the car bought from a Massachusetts dealer in Illinois. Because the car market is now a national market, we really should nationalize what are now 50 different car registration requirement platforms, but I digress. At EVERY turn, Jeffrey and Audi Westwood stepped up big time and navigated those challenges in more than satisfactory ways. Jeffrey and Audi Westwood were very responsive, and nimbly and effectively navigated ALL of those challenges! Multiple times when I needed documentation that I did not have to address issues with the State of Illinois and the City of Chicago, Jeffrey got those to me immediately. I would eagerly purchase another car from Jeffrey and Audi Westwood! I was so pleased with my experience with Jeffrey and Audi Westwood, I sent them a little taste of Chicago!

For a Luxury brand vehicle, Audi and its services are awful. I purchased a brand new 2025 Q5 May,…read more2025. Within the first month it wouldn't take any gas. That was the first issue. They begrudgingly gave me a service techs car as the loaner, but had to put up a fight to get it. (They kept my vehicle for nearly a month.). Fast forward to yesterday, got a flat tire and called Audi Roadside Service at 8:50 am. By noon the tie company still wasn't there and continued pushing back the time of arrival. I tried Audi Roadside repeatedly for help and also tried Audi Westwood who were if no help. I was told by a Service Mgr that I should have picked the tow company to change the tire they would have been quicker. Requested another tow same issue. They took my tow but when another call came in they took that first and left me on the list even though I was assigned first. 8:50 am -4:30 pm waited for assistance to no avail. Finally had to call private tow who were great. Even plugged the tire for me. Today I tried to call to get an appointment have left messages. Crickets. No response. Which was similar to yesterday. They keep saying they will call back but never do. Awful service and Audi Westwood employees are not pleasant to deal with. Since when do companies think it's ok to not get back to people?! Major regrets!