*Edit: After my initial review, the director of customer services reached out to help improve my experience. We talked about a rip on the steering wheel where she told me she could get me an appointment to possibly get it fixed. But it has been 5 days and I haven't heard from them. At this point, it's not even worth my time and energy. I am not happy. I would not recommend going to this location. I recently bought my first car (hyundai kona). My sales person Simon was very kind and helpful. However, I did have some issues with one of the sales managers who made multiple mistakes and misinformed my sales consultant with the wrong numbers. The whole process took multiple days because they could not find the car that I wanted (Kona white AWD). Then they informed me that there was a Kona white FWD available which is obviously pricier. When I finally came in to seal the deal, I was told that the original 0% interest fee was now suddenly 2.2%. I felt frustrated and blind sided. On top of this, when I spoke with the sales manager over the phone, she was extremely aggressive and rude. If there is a mistake or complication, I don't believe that it is ever okay to put your frustrations on others, especially your customers. But overall I am very happy with the car. I'm just disappinted at the multiple mistakes and disrespect. read more

**Review of My Experience at Fitzgerald Hyundai in Gaithersburg** I recently purchased a 2024 Hyundai Santa Fe from Fitzgerald Hyundai, and while the vehicle itself is fantastic--boasting great comfort, design, technology, and a solid warranty--my overall experience at the dealership had its ups and downs. The day before my purchase, I visited the dealership to explore inventory and discuss potential deals. I was greeted by Marcus Ried, who helped initiate the process. I asked about the out-the-door price and any discounts available if I decided to make a purchase that day versus waiting until the next day. Marcus got his manager, Kevin, involved, and they agreed on a $1,000 discount off the sticker price. We verbally confirmed the deal, and I left knowing I would return the following day with my trade-in and all necessary documentation. Upon my return, I found my new car parked up front, ready for finalization. However, the process took longer than anticipated--about three hours--because Kevin informed me there was some confusion over the agreement from the day before. Despite Marcus verifying our deal, management seemed hesitant to honor it initially. After some back-and-forth, we managed to move forward, but the delay felt unnecessary given our earlier discussions. During the closing, I worked with a finance representative (whose name I regrettably forgot), and she made the process relatively smooth. I was offered various upsells, including the Fitzgerald VIP card for $799, which I declined based on my previous experiences with loaner cars being challenging to obtain. Once I drove off in my Santa Fe, I noticed a few issues that should have been addressed before delivery. There was a ripped lining on the headrest, stickers still on the car, and it was clear that the vehicle hadn't been properly detailed; even the windshield washer fluid ran out within four days. Overall, my experience highlighted some common dealership practices, and while Fitzgerald Hyundai initially seemed like the best option compared to other dealerships like Orisman of Laurel and Bowie and Hyundai College Park, the process felt convoluted at times. It made me question whether this truly represented "the FITZWAY" of doing business. Do your research and be prepared for some negotiation, but ultimately, I'm pleased with my new Santa Fe despite the bumps along the way. read more

Fitzgerald Hyundai Gaithersburg - Car Dealers Near Me - Gaithersburg, Maryland

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I made a 9:30am appointment about a week ago. Upon showing up to the appointment (early), I was told they were very busy and the dealership might not even look at my car today. As I had an appointment, I was quite frustrated. I asked if they had a loaner car, and then THEY ASKED ME if I had some specific BBP (sp?) status like I owed them something. Overbooking ones appointments should not be the customers problem. We took our car back and brought our business elsewhere. read more

The service department at Fitzgerald Hyundai is AWFUL!! Twice in the last 3 months I've *tried* to have my car serviced. The first time it was just to have a simple diagnostic test done on my car. It took a week to get that done. A little over a month later I took my car there to get my oil pan replaced. Simple, right? Well, two weeks later the work *still* wasn't done. The place is only a few blocks from where I live, but I will never go there again. And, when it comes time to buy a new vehicle do you think I would ever buy one from Fitzgerald? Hell no. read more

This is other level idiotic. I came to pick up my car after they performed the recall fix. 1) it took multiple calls back to get them to call me an Uber because the people who answer the calls allegedly can't do it. 2) once I arrived, they LOST MY KEYS!?!? Wtf? How do you lose keys to a car you're actively servicing? It's been almost 30 minutes and they still can't find them. I asked for a loaner car almost immediately because this is unacceptable. I anticipated being here for no more than 15 minutes. Now they told me, 30 minutes later, that they'll get me a loaner car. They found it, after almost 45 minutes of looking because they had the WRONG NUMBER for my repair. I still need to get my screen fixed but I'll take it to another service center because I will never go back here. read more

I have a 2021 Hyundai Palisade. In the last 2 months, I have two issues with my car, which prompted to visit Fitzgerald's on two occasions . First, it was the engine thermostat, and second, it was the engine consumption. Leo (service advisor) helped with the first issue. He was great. I was keep update on my car. My second visit was for my oil consumption issue, and I was helped by Paul. He was great. He contacted Hyundai and got my engine approved for an engine cleaning. Both Leo and Paul have been responsive and helpful. read more

this place will rob you blind. they over charge you for everything. the service is horrible took my car in for a oil change and check engine light issues. took them over a day to get back to me even though they had my car in at 7 am. then said i had a recall to fix took them a week to finish and cost me $400 for oil change a diagnostic rip off then told me to fix it would cost an additional $3100 to fix it beware go else where. every time I've been to this shop they want over a $1000 to fix my wife's car that had a dealer maintenance done since day one and the car only has 110k never will i go back to this place or buy another Hyundai read more

I bought two new Sonatas from Fitzgerald 10 years apart. (2010 and 2021). I traded in the first car when I bought the second. Last week I got a letter from DC's Abandoned Vehicle Division, stating that the 2010 Sonata is still listed in my name, and had been towed off the street. Tow fees and tickets and storage fees are due. I called and explained this car should have been out of my name 3 years ago. Janet, the Manager was on vacation but would call me back when she got in to the office on Monday. She never called. I called again that Thursday and spoke to someone else, who again referred me to Janet. I left a message for her, and she finally called back. Janet tells me there is no way to transfer this property out of my name. "But I wrote a note to put in the file at the abandoned vehicle division, letting them know you shouldn't be responsible for any fees" !! When I asked Janet how something like this could happen, she told me it's not unusual, it happens all the time. I told Janet to fix this. She didn't even reply. THAT'S when I decided two cars from Fitzgerald is enough. read more

My parents visit this location for their oil changes. Overall, decent service and does not take too long. Their waiting room has coffee, tea, soda and snacks as well as a tv. If you don't like waiting there, there is a Costco nearby (5 minutes walking). We visited twice in December for an oil change/air filter change and had good experiences at both. read more

My 2015 Hyundai Sonata which I acquired directly from Hyundai Fitzgerald Lakeforest (hereinafter referred to as "the dealership") on July 10, 2015, with 3,000 miles on the odometer. Since 2017, the vehicle has had significant oil consumption issues, necessitating bi-weekly oil changes. Repeated consultations with my mechanic yielded no resolution until August 13, 2024, when the "check engine" light activated, and the vehicle exhibited operational anomalies. The mechanic identified the issue as a faulty oil pump, which led to lubrication deficiencies and subsequent rod-bearing failure, a matter for which there has been a recall. In addition, the 2023 settlement between Hyundai/Kia and vehicle owners extended the Powertrain Limited Warranty to a 15-year/150,000-mile Limited Warranty, effective from the original retail delivery date, encompassing all current and subsequent owners of Hyundai/Kia Class Vehicles. This Extended Warranty explicitly covers damage from connecting rod bearing failure, which impacts the short-block assembly (engine block, crankshaft, bearings, connecting rods and bearings, and pistons) and the long-block assembly. My vehicle's issues fall squarely within the parameters of this warranty extension. At this moment, I have filed a formal complaint with Hyundai and other consumer protection organizations. If anyone has experienced this oil-burning issue with their car, please let me know, as no mechanic is willing to inspect my vehicle, and the dealer is charging me a huge amount of money when the problem is a manufacturing defect. read more

They broke the antenna on my vehicle when I took it in for a tire rotation. They denied any responsibility until the found the broken part on their lot. To make matters worse, the manager yelled at me when I asked them to pay for it. When they finally fixed the antenna, they ended up damaging the seats in my car. I'm reluctant to call back about the damage to the interior given the how rude and nasty the manager got over something that was their fault. I don't want to go through being yelled at again and given the run around. read more

Fitzgerald Hyundai Gaithersburg - Dealer broke the car antenna - Car Dealers Near Me - Gaithersburg, Maryland

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I contacted the dealer once I saw the car on CarFax and contacted the dealer via CarFax and received a response from sales agent on 4/1/25. The car was listed at $7,988. I was assisting my son on a car purchase. The message asked if I was available to test drive the car that day or the next day and asked how I'd like to communicate. I requested email. I was told that it was still under inspection. Within one week, the price went up $1,000 and still had not finished the inspection process. So why price increase? I informed the salesman that my son would have to finance part of it so he ran his credit report and found financing but it was a very high interest rate. I requested several times for him to provide the breakdown. I finally received it and the processing fee was $799 when it should've been $499 for vehicles under $10k. It's even listed on CarFax as the Fitzway under Disclaimer. Then a buyer protection plan for $649 was included in the price. That was never discussed with me nor does it work for us because we live 1 hr away. Not to mention, it's not a good plan. The salesman came back and said he confirmed that the processing fee was $499; however, never discussed throwing in the buyer protection plan. This is all very dishonest. If my son had been dealing with this on his own as an inexperienced car buyer and young adult, he would've been overcharged $950. Not to mention the taxes were incorrect because it was based on the higher processing fee. We are on week 2 and the car is not ready to be test driven yet. We're being told it will be next week. So why list a car on your website that isn't ready to be test driven and then increase the price one week after it's been posted? read more

I recently purchased a car from Hyundai https://fitzgeraldsgaithersburghyundai.roadster.com/inventory and was extremely disappointed with the experience. The car had a veer to the right side and after only driving 24 miles, I had to bring it back to the dealership. I was expecting them to replace the car, but they refused and only offered me two options: to take the car as is or to trade it in for another vehicle. First they did not accept my complaint when I insisted the service guy too it for a road test and then they say that the car has issue and they fix it. But I wanted a car that should have any issue and should not have been to mechanic. It made absolutely no sense to me that I should have to trade in a car that I had only owned for two days, but I felt like I had no other options. I ended up trading in my new car for a cheaper one and lost $3000 in just two days. I was extremely disappointed with the customer service I received and the lack of willingness to make things right on their part. I do not recommend buying a car from this dealership, as they clearly do not stand behind the vehicles they sell. read more

Instead of giving me a realistic timeframe up front I was given the run around and lied to for three days. I scheduled a service appointment for a full diagnostic two weeks in advance and at drop off I was told someone from the body shop could also give me a quote for any cosmetic damage. When I called to check on the status of my vehicle I was told it was getting looked at within the hour only to call back the next day and be told it hadn't been looked at yet. This went on for three days. Day three I call again to see when my car is ready for pick up and I'm told it's still in the body shop getting looked at, meanwhile an associate from the body shop emailed me hours ago that they were finished with the car. Two days in a row my sales associate just *forgot* to schedule me an Uber ride from my work to home so I ended up alone after hours outside of my workplace in an unsafe part of Montgomery village. It's completely unacceptable to treat any customer this way but as a woman I felt I was put at risk while literally paying Hyundai Fitzgerald for their service. This did not feel like a mistake or oversight as both days I called twice within the hour to confirm my ride home. Every time I contacted my sales associate I felt like I was annoying or inconveniencing them. The frustration on both sides could have been totally avoided if they just provided an honest timeframe from the start. In the end it took Fitzgerald Hyundai three days for a diagnostic and a $2,800 repair quote including the cost of my diagnostic. Took a mechanic in Germantown one day to actually fix the problem $860 including body work. Save your time and your money and just go somewhere else. read more

Worst Dealer in Maryland. Very rude staff. They go out of their way to make sure that you have the worst experience of your life. It's like the pride themselves on not just ruining day, but ruining your entire month. AVOID THIS PLACE. there a much better dealer his just down the road from here, further down on Rockville pike. Save yourself a headache and go there instead. read more

Car shopping has been TERRIBLE! I know pandemic and the chip shortage makes buying a car hard, but shopping elsewhere had some of the worst customer experiences ever. I'm not even referring the the crazy "market adjustment" BS most dealers are pushing. I got the recommendation for Fitzgeralds through the Costco auto purchasing program and I'm glad I did! I was referred to EVAN FABISH and he was amazing to work! Listened to me and actually responded via email and didn't call (since email was my contact preference), answered my questions, and was so helpful during the whole experience. Was lucky to be able to test drive a car to make my decision and then submitted my specs. I only had to pay a $500 refundable deposit once a car that I wanted showed up in incoming inventory and I got first dibs on it when it arrived. When it arrived I was notified and then set up a time to check it out! Again Evan answered my many questions both before pickup and in person. No dealer surprises in pricing! No dealer pressure for warranty! It was an amazingly straightforward process! Evan took the time and went over the features of the car with me so, I was ready for the new to me technology! (Was driving a 19-year old car) Evan even put a bow on it for pictures!! Did I mention the dealer does MSRP!!! Yes- no market adjustments!!! read more

The dealership stated they made a "valiant effort" to assist me even though it involved me waiting over a month to be told I would have to pay $1600 and sign an agreement to delete and not leave negative reviews to paint my hood and roof due to a faulty factory paint job. I would also be responsible for paying to replace the windshield if it happened to break during repairs ($115). The cost is including a 20% discount. I was originally told the repairs would be free, then 50% off, and finally 20% off. This is has been more than a 2 month ordeal with both the dealership and corporate refusing to correct the issue. Both entities claim the other is responsible for the repairs and there appears to be a lack of accountability. My car is a 2015 Sonata and has worse factory paint damage than vehicles that are 20 years old. read more

Fitzgerald Hyundai Gaithersburg - Hyundai factory paint damage - Car Dealers Near Me - Gaithersburg, Maryland

I am never one to write reviews on customer service etc. especially when buying a car! However ! I was blown away by the customer service , friendly staff , and the experience I had at Fitzgerald Hyundai! Katrina was wonderful to deal with ! she made the whole process pain free and easy going ! and went above and beyond to make sure we got the car ! Tonya from the financing department was also an amazing experience to deal with! answered all of our questions and made sure we where happy and comfortable with everything ! I will only be buying my car from the Fitzgerald family! read more

Fitzgerald Hyundai Gaithersburg - Car Dealers Near Me - Gaithersburg, Maryland

Not at all happy with the Hyundai service center. For years, I have used this service center with no issues but in fact they made me feel well taken care of not taken advantage of at all. However, it has been horrible since 2020. They have had 3 years to figure this out. Must be new management because the issues I see were never there before 2020. I gave them insight about this before. They now come off as money hungry, egregious, and shady. I appreciated them addressing an issue last year that should not have happened. Here we are about a year later and their business practices remain shady and worthy of consumer advocacy investigations. What do I mean? Let me explain the issue this time around. My battery died and I used my Buyer Protection Plan or BPP to tow my car to the dealership, believing they would do well by simply replacing it and performing my regular maintenance which is an oil change with tire rotation. Simple stuff. My maintenance appointment was in about 2 weeks but they assured me no problem just doing it now. I let them know a brake light, headlight and turn signal needed replacing as well. Cool. No problem and par for the course. I was told this could also be done in an hour or 2. When I called, they told me they may need to keep my car for 3 to 4 days just to diagnose it because they had so much business from the folks who did not want to use the Rockville location. So they're that busy. Then I was told getting a loaner would be a problem though I have the BPP that assures you get a loaner. Ok. When I got there, the place was not filled with people as Saturdays used to be. Not many advisors even working. Because the tow operator confirmed it was just a dead battery, oh now I can get in and out in 1 to 2 hours. All i needed was a battery and basic maintenance. So he tells me this is like around $420. Wth? When he told me my car was done and read off lights they installed, they totally missed my turn signal light which I reminded them. They insisted they checked and all were working until i told him a cop pulled me over for it. So it is definitely not working. So they take a look again for another hour or so and now my bill went from 420 to 725! What the entire hell? Then they don't give me choice about the battery but install a battery only good for 2 years or 36,000 miles. I brought my car in at 61, 000 miles. Why would I want a battery that only guarantees me 36k miles and just 2 years??? Plus pay $304 for a a battery?? I drive a 2019 Elantra. So wtf??? So though they charged 725, they took off 100 for BPP for towing. Are you serious??? This kind of nonsense was not typical of this service center in all the years I have been a customer. I hate that I was in a hurry to get out of there. I had a day of work to do for my business that meant I was losing money the longer I was there. Well, they lost me as a tire buying customer. I buy tires at Sams or Walmart. I won't go back for brake work due to prior experience with that. 3rd strike is this bull crap they pulled. Will need to find another place for regular maintenance. I think the purchase of their BPP is a waste as well. They had a great thing going and with the wrong people running it now, it's ruined. Good place to purchase vehicles but do not use Hyundai Service Center in Gaithersburg, even someone working there discredited the Hyundai Service Center in Rockville. This experience sealed it for me. -Dr. A.M. Dawson read more

Customer service non existent. My air conditioner on my relatively new Tucson was not working properly. I made an appointment with Fitzgerald service, dropped the car off at 7:00 am. I never got a call as promised as to when car would be ready for pick up. When I called, they said they never got around to it and I would have to leave it . I said I needed a car and I would come back to pick it up. I had driven half hour to dealer, dropped car , took uber to metro than uber to work in downtown DC. Then reversed process to pick up the car in the evening. Quite a hassle. They apologized but acted like this was a normal thing. I asked if they would give a loaner car and work on the car the next day. Immediate no. I dont inderstand the purpose of making an appointment if they dont even look at the car to see what is wrong. read more

The purchase od a NEW Hyundai at the Gaithersburg location could not have been worse, except for. We went in to ask for sales help, too hot to come out and greet us. Showed us what we asked for and we explained that maybe a different model might be better suited. We liked the Kona. Made an arrangement saying that 10 grand was the down payment money. SEVERAL times it was mentioned. He brought us an offer sheet (w/monthly payments). HERE he put the down payment as $11,000. As he went to get the color we wanted, I circled that 11,000 with a question mark and we left. read more

I brought my car in to address window weatherstripping that was peeling on the front passenger side window which was covered under warranty. Upon review of the finished work when I arrived home, I discovered that there were dents/scratch and super glue used to repair my side mirror since it was necessary to remove it in order to replace the weatherstrip. Drove right back to the service center where the Service Manager assured me it will be resolved. Fast forward a week later, my mirror was replaced and the dents and scratches were made invisible after they took the car back in for half a day and provided a loaner. The Assistant Service Manager I worked with during both trips demonstrated he understood my pain points and sought to make things right. read more

Fitzgerald Hyundai Gaithersburg - Super Glue repair on top corner of mirror triangle - Car Dealers Near Me - Gaithersburg, Maryland

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Visited Fitzgerald's looking for a Palisade, had a conversation with the sales lady, who was very nice, she gave us their out the door price, we countered, then the manager came over to inform us that Fitzgerald's Hyundai does not negotiate on their prices. I found it to be a very interesting sales proposition, but in my opinion, they should advertise that "feature" prominently on their web site and at their dealership. Found the same vehicle, negotiated it for almost 2k less than the no-negotiation price at Fitzgerald. read more

Fitzgerald Gaithersburg Hyundai is an exceptional experience for the new car buyer.  It was refreshing to work with a dealership that values their customers and offers a No-pressure, no games environment. At first, I was hesitant to visit the dealership, and initially crafted my deal for a new Hyundai Venue Denim on-line. Shortly after completing the online process, Funke Olowosulu, a sales associate at Fitzgerald Gaithersburg Hyundai, reached out to confirm my request. Our initial conversation was through text message. I never felt rushed working with Ms. Olowosulu, and found her trustworthy. She listened to my needs and understood what I needed to make the deal a win-win situation. Ms. Olowosulu grasped that I wanted the transaction to be Quick and painless. She helped to streamline the dealership process, with quick and clear communication and no games. When I visited the dealership to sign paperwork, Ms. Olowosulu walked me through the process, and helped me attain better terms; a more favorable incentive and financing not disclosed through the online process. The Final price of the Venue was exactly as negotiated (no last-minute surprises), and I was delighted to work with such a professional and polite salesperson attentive to customer's needs. In all aspects of the transaction, The Fitzgerald team went above & beyond -- securing the specific vehicle I wanted, taking the time to discuss the details with me, and offering me an overall pleasant experience. I take note of the little things as well. I was promptly met on entering the dealership, COVID protocols indicate responsible management, and the cleanliness of the dealership is exceptional. read more

I have mixed feelings about Fitzgerald's at this time. I had both a great and terrible experience at the same time. Bobby Davis is the car salesman I worked with, he is WONDERFUL. He's got a positive attitude, is easy going, doesn't make you feel pressured to buy anything, and made me feel very comfortable. His manager on the other hand is probably my least favorite person I have ever met at a car dealership. He told me won thing, wrote another on my contract, and then left for the night. It took three or four hours to lease the car after all of the decisions had been made. Never in my life has that portion of the process taken so long. On top of that they couldn't get their equipment to work properly and now almost a month later I have to go back in and resign my contract. It's not like this dealership is right next to my house either, it's a hike to get to and a waste of gas and miles on my new (leased) car. Honestly, I never want to use this dealership again if I have to work with the same manager. He really made the experience a sour one. UPDATE: Never working with this dealership again. I am beyond frustrated. Its been almost two months and I still don't have my tag. On top of that they messed up my first payment and still haven't sent me the proper information to make my second hate payment. So frustrated. Take your business elsewhere. I can't wait until my lease is up so I can be done with this place. read more

This is my 2nd Car that I purchased from VAQAR AHMED the Sales Associate, he is the most knowledgeable person, he is extremely patient, I never felt pressured to make a decision , he is highly professional , the buying process of my 2016 Hyundai Santa Fe was very quick and smooth. I highly recommend VAQAR AHMED if any one is considering buying a car. Moreover the Hyundai Manager AMEER and the Finance Manager were very friendly and cooperative. read more

I got my car serviced here a couple of times and at 13K miles the engine started vibrating. They attempted a repair once, which did not solve the issue and just had the engine replaced. I understand that this is a Hyundai issue but not great when the car is barely a year old. I experienced a very good service rep called Crystal who is very hardworking and really tries to help. However, many of the other service reps as well as the guys that move the cars around are the laziest and worst I've ever experienced. I needed to get some information about my car and the guy over the phone told me to come to the dealership and they would show me to the car. I was 45 minutes away and all I needed was the tag details. Luckily Crystal had to cover for this amazing "service" rep. This incident really rubbed me the wrong way so I called and left a voicemail with the manager to inform him how unsupportive the staff was. He never returned my call. When I went to pick up my car, the person that brings the car refused to park the car close to my rental so that I could unload my stuff. Instead, he told me to bring the rental car close to my car in an illegal position which blocked the road. As I moved my stuff, a garbage truck came and I had to stop and move both vehicles. He saw me in the process and did not even offer to help. Overall, when you walk in here it just does not feel like a friendly environment. As I told my thoughts to Crystal before leaving the lobby area, another customer told me "you are right!" which shows that this unwelcoming sentiment was not just me. Outside, another customer was complaining about the lack of cleanliness of her vehicle which she was picking up. I really hope that Crystal finds a dealership up to her standards away from the sheer unwelcoming and lazy attitudes I witnessed. This is the last time I will step foot in that place and based on some of the reviews I am seeing here, I guess I'm not the only one. Update 11Mar2022- I did get a call from the manager who mentioned he was aware of these issues and that work was being done to improve the situation. I appreciate the gesture and have improved the rating. read more

I just recently purchased another new car from Andrew Huon. He is the main reason my family and friends return to this dealership again and again for our auto needs. I'm very particular about the cars I buy. Andrew has always been available to answer my questions, even when he's off work. He is extremely patient and understanding. He always has a smile on his face and is very welcoming. He has continuously gone above and beyond for me and my family. I highly recommend him to anyone looking for an honest deal. read more

This dealership was top notch hands down! Andrew H. went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. After, Marcus helped out with finalizing the purchase and it was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Fitzgerald Subaru to anyone who is looking for a new or used vehicle. read more

Even though the "Fitz Buy Cars" tab states no appointment is needed I decided to make an appointment, Shortly after I answered all questions on the page I received an automated response from Faizan. The closest location to Great Falls, VA was the Gaithersburg location. S confirmed and texted him I'll be there around 10:30 and he replied I'll be here from 9 to 7. Upon arrival, I was asked if I was interested in buying a car I said I was looking for a used 2023 Hoda CR-V EXL but not in a rush. Then if I was interested in Hyundai Tucson I replied "no". So he said we are busy on weekends and do not appraise cars and I said you could've told me that before me driving 37 minutes. So I wanted to talk to the manager and was introduced to John, who gave me the same responce. Mind you when I was there I saw one set of customers and about half a dozen salespeople in the showroom and parking lot. I thought much more of Mr Fitzgerald organization being different than other car dealers. read more

Brett Davis, Just wanted to follow up on my $40.00 credit you offered on the dent repair. Please tell me where you issued me the credit? Have not received anything as of yet. David Lefkoff read more

I went there on 01/28/22 to service my Hyundai Palisade and is very happy with the service provided by Crystal Vanderpuije. Crystal thoroughly explains my options and did not rush me. I appreciate that. I will be going back to this dealership for service even though it is 30 minutes from my home. read more

The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg. read more

Our salesperson, Rajesh Unnithan, was completely transparent, honest, trustworthy, and kind! What a refreshing and delightful experience... no nonsense, no bait and switch, no condescending behavior, and no wasting of time. The finance process was smooth, and there was no pressure for added services/products. The BEST car purchase experience ever! If you want to be treated with true customer service, respect, and get a fair deal, Fitzgerald Hyundai and the Fitzgerald auto mall is the place to go! read more

Service station claimed I needed a new battery, after the vehicle had already been serviced the same week at another station. Furthermore, they failed to correct a deficiency I pointed out when I dropped off the vehicle and had to show the front desk person--waited an additional 15-minutes for him to supposedly track down a tech. Not impressed with their service, reputation or honesty. Got the added bonus of being harassed by their local All State agent who was soliciting a quote, asking everyone in the waiting room. Do not recommend and will not be going back for future service. read more

The car buying experience was very pleasant and the price was fair--5 stars. If I want something else in the Fitzgerald fleet, I will be back. However, DO NOT BUY into their oil change program, and beyond taking your car into their service department for warranty repairs, find a trustworthy shop that doesn't waste your time and try to nickel and dime you for everything. For warranty repairs, I am averaging 3 trips to resolve an issue (I had two different issues with my Santa Fe). Neither issue started here (manufacturing issue) but I think these guys have poor attention to detail and aren't completely competent to fix the problem in one visit. Repair and parts estimates always come in higher than my other guy--not a real surprise since this is the dealership. The routine lifetime oil changes can take up to 2 hours and it seems like an avenue for them to find problems with your car as if they were trying to do you a favor. Rather than basking in the glow of my new car purchase, consider that the free oil change program I paid $1000 for is really 25 oil changes at $40/each. I'd have to get to 125K miles to break even. And you still have to pay $5 each time because you only get $35 credit per visit for a $40 oil change. That is money I should have been paying my local guy to not only support a small business but to also build a relationship. read more

Don't walk, run away from these folks in the service department. They have no clue what they are doing, service advisor Jesse makes things up as he goes, no customer service whatsoever. When the techs don't understand what is going on, they blame the ongoing issue on the brand new set of tires and trying to sell a $400 service on the tires purchased a week ago. What a joke! STAY AWAY from this incompetent place if you don't want massive frustration with the quality of service. So much for transparency and trust, Mr Fitzgerald, maybe you should spend you time overseeing your folks instead of making commercials? That will go a long way... Until then, never ever I will deal with Fitzgerald Hyundai. read more

I just want to thank the Manager Jenna and my sales man Jaffar for there outstanding help. They helped me get the right car I wanted at the right price and were very kind and understanding, so thank you because most sales people just want the sale but they actually took the time and worked with me, so thank you again. read more

Poor service. Poor communication. Feel like you need a second opinion for services " you need now". Overall no one cares

Update (it was quite a while ago, but for prosperity): the parts were--in fact--incorrect when we were finally able to pick them up. Strike 5. read more