I love Five Guys, I've been to at least a dozen locations and will continue to frequent them... however, I was pretty surprised at the state of this one. While the food was consistent with what I'm used to, the restaurant itself looked like it hadn't been cleaned in months. Debris all over the floor and a layer of grease on everything. Coke machines were out of many flavors. Bathrooms were pretty abysmal, I won't go into details there. I didn't see sign of management anywhere. I hope this location can get its act together, it's not up to Five Guys' high standards and it won't last with so much other competition in Burlington. read more

Ya im from california and I came here to settle the argument whether In N Out is better then 5 guys. I piad $13 for a burger, fries and drink. I was stoked that there were a bunch of toppings I could add. But $13 for a fast food burger... no. You get a full meal from In N Out for $5-7. The burger sucked, the fries sucked, the soda was good though. The burger was over cooked and the fries came soggy. People say this is a terrible example of the Chain, but you wont find me at five guys ever again. I gave two stars instead of one because of the toppings option and the free peanuts. read more

First time my wife and I had been to one and we had heard great things about the chain. During the ordering process, we missed the sign that said "All hamburgers are cooked well done and juicy" (or words to that effect) and my wife ordered a medium-rare burger. The order taker cheerfully (and politely) explained the cooking concept and we thought why not? "Well done" and "juicy" tend to be mutually exclusive terms when applied to hamburgers, but maybe these guys had found a way to re-write the laws of physics, right? Regrettably, no. Five Guys has the greatest selection of toppings for hamburgers I've ever seen, in or outside of the US and that was the high point. The burgers were like vulcanized hockey pucks, the cheese had not melted (probably hadn't thawed out yet) and the chef was so enthusiastic with the toppings that my hamburger was basically a topping salad with a charred, meat-like substance added. The rolls were unremarkable. The price was higher than the fast-food chains but the ambiance and amenities were not up to McDonalds, Wendy's or Burger King. Or even Taco Bell. Five Guys has free peanuts for patrons. Near our table, a group of young kids (and their parents) were having a great time removing the raw peanuts from their shells and throwing them on the floor, which it looked like they had been doing for about an hour. I pitied the cleanup crew assigned to that table. Who knew you could find a third-world fast-food joint in suburban Burlington? read more

I've been to a few Five Guys as they've moved into New England in recent years. Maybe it's because they just opened, or because they just trained everybody, but this branch has it right. Burgers were PERFECT, food was ready quick, but the price is still just a little high for a burger. That's a company problem, not really a branch one though. Still can't complain, it's nice to have one closer to where I'm living these days :D read more

Grilled cheese was terrible and bun was burned and cheese wasn't even melted if that's possible. Burger also was way to crispy then usual. I'll give it another try but not this location. read more

Five Guys - Burgers Near Me - Burlington, Massachusetts

Still a fan again it's not the best or worst, here's a secret to change things up if your bored with the usual. Order a grilled cheese, add a patty (or two if your glutenous), and then ask for whatever toppings. *BOOM* Five Guys "Patty Melt" achievement unlocked. I like mine with grilled everything, BBQ sauce. read more

OH MY GOD why is it always 50 degrees in here? The burgers are good standard Five Guys fare. But my word, I've been here ten times and it's always downright breezy inside. And I -like- cold. Three times I've asked the kids behind the counter to turn down the AC (see the customers in jackets?) but they usually say, "it's warm by the grill it doesn't seem cold to me." I'd've written corporate... but the website only has phone numbers and a snail mail address. Bbbrrrrrrrrrrrr! read more

Maybe I'm just different. A lot of people tell me that. But if you dont' like food. Dont go to fast food places! Okay? If you dont like grease covered foods. Dont eat at fast food joints and burger joints. However if you do like that kind of thing. Five guys is the best. Five guys has awesome burgers and anyone who says or thinks otherwise is a complete moron.. How can anyone say these burgers aren't great? They are juicy and taste amazing. Maybe they aren't In and Out burger in California but they are way better than BK or McCid's. I typically go tot he five guys in Stoneham but might give Burlington a try next time. =) GO five guys. the fries can't be beat hands down. They also make all their fries from a different farm in Idaho every few weeks. (Some stores have a sign that says which farm they are using the potatoes from that week/month). ENJOY! read more

Fresh beef is the key to this great burger. For a fast food burger Five Guys does a great job providing a nice little greasy patty with almost any basic topping you could want. I've had fries from other Five guys in the past and typically don't like them so skipped them on this trip so I can't judge them on these. You can't go wrong here for the price when looking for a tasty burger. If you want something with more luxurious and delicious toppings, check out Bobby's at the mall. Service was really stoic at Five Guys with a don't care attitude. read more

Five Guys - Burgers Near Me - Burlington, Massachusetts

One of my favorite things about Five Guys is the dependable classic rock soundtrack, and this place does not disappoint. Plus they've got the tasty burgers, the customizable toppings, the fries worth eating and one of those magical soda machines. I get the little hamburger with everything (plus hot sauce, minus mayo) and I usually have to clean up stray mushrooms and so on with a fork. The staff, though very young, has never messed up our order in even the slightest detail. Or been less than cheerfully patient and polite to all customers within shouting range. For fast food, this is definitely as good as it gets. I wouldn't recommend letting your burger get cold, but otherwise, yes. One of my best memories of this particular Five Guys involves a local woman, out with her mother (and aunt? grannie?), in her Uggs. She gave 5-Guys a disparaging look and said, "I've never been there and I never will." She was walking out the restaurant next-door, something called Burton's Grill, which, in season, features "Tailgate Snacks." So, rest assured, if you eat at Five Guys, she will not be there. read more

We came here for lunch yesterday and it was our first experience with this chain. With a simple menu of burgers, hot dogs, and fries, we were easily able to decide on our order. We ordered a regular (2 patties) cheese burger with Everything and the medium fries. As it was the early afternoon, there was quite a crowd and it took awhile for our simple order to be built. Still, we did get to watch the cooks in action as they made everyone's orders. Our cheeseburger was quite good and possibly the best fast food burger we've had in awhile. The fries were on the salty side but that's to be expected. Everything was greasy but I knew that beforehand as I've seen coworker bring their oil soaked paper takeout bags to work. read more

Do not order for delivery. Working and remote school, ordered lunch for my group with arrival expected 12:09PM. I called at 12:20PM and was told it was picked up at from the restaurant earlier, and then the order was CANCELED at 12:30PM. I called Five Guys and this was blamed on the driver/delivery company. NOPE. You contract with them, your company took our money and agreed to deliver our food, it is your responsibility. Very poor customer service, and in the end deserve 0 stars, as the food never came. read more

These guys were great before COVID. Even ordering ahead 15 mins causes me to wait inside the restaurant for up to 30 mins for them to complete my order. Skeleton crew with no employees. How is that keeping safe and socially distant? Done with this location. read more

When you want a fast big burger look no further! Double patty on a fresh bun. The fries are fresh and hot the staff is your typical 5 guys talent. A little step up from McDonald's after a second visit and rude service I won't be back! Clean all floors, bathroom, walls, and empty the trash cans over flowing on the floor. All 3 burgers got the wrong toppings. Maybe they were upset I asked for a different $10 bill that wasn't "dirty" should have asked for my money back and took my business elsewhere. Good luck! read more

Five Guys - Thanks for my change but can I have a different ten please....your going to have to wait I'm busy...ok buddy - Burgers Near Me - Burlington, Massachusetts

So first impression is, man I'm sick of spending so much on lunch and $10 for a burger and you have to get a drink. I remember going to MiMis roast beef in my 20s when I was broke as a joke and spending $1 for the same burgers. Got the burger and it was good, fresh but think they could make them a tad cheaper so you can try the fries, get a drink and be right around $10 bucks. read more

I've heard a lot about how good Five guys Burgers is, and have seen their locations around, but never given them a chance until a recent trip to the Market Basket in Burlington. Everyone knows it's not a good idea to shop when you are hungry, and on this particular day I was starving. I mean straight up fiending for food so bad that had I gone shopping first, I would have spent twice my usual budget. Enter Five Guys and an equally hungry husband who suggested we get a quick bite to eat. The verdict? They have good burgers, but I didn't care for the fries. I did like the flexibility and simplicity of the menu, and next time I know I'm better off getting a single patty. I liked that you could get whatever you want on your burger. Two patties is just too much meat though! A single cheese covered patty packs enough delicious burger goodness to hit the spot for me. They also have a fun diner vibe! I don't go out for burgers often, but I'd be happy to give them another try sometime. read more

Good burgers and good fries, free peanuts and refills, decent prices. Would eat there again. read more

Five Guys - French fries - Burgers Near Me - Burlington, Massachusetts

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Obviously five guys is consistent and tastes good in terms of food, but avoid this location if you can. They don't understand how to to take mobile orders. No matter what time you say you'll be there (half hour in advance in my case), they won't start it until you walk in. This has happened to me at least 3 times now. Very frustrating. read more

This place just opened so I thought I'd give it a try since I like the one in Natick/Framingham. I've been there twice and each time they have over-cooked the burgers to a point where they're chewy and tasteless. These burgers aren't cheap so it's really disappointing to get a burger that's basically ruined. I'd chose Wild Willy's in Watertown over Five Guys because at least their burgers are cooked how you want them. read more

I thought the food was okay. It's burgers... what do you expect, it's not rocket science. The ingredients they use look fresh and the place is new so you know their kitchen is clean (for now). My only problem with them is the service. They hire really annoying teenage kids and the place just lacks professionalism too much for me to return, and I don't expect too much from a fast food place, but it was just way over the top for me. read more

I love everything from five guys - burgers, fries, milkshakes are all great. However this Burlington, MA location has literally ruined it for me. I placed my order at 12:25 pm on the dot, I ordered a little bacon cheese burger lettuce and tomato, no bun. That's it. I waited until 12:50 pm..25 minutes I waited for one single burger. I watched people get their food ahead of me, and larger orders were fulfilled before my single burger. I also watched my order sit on the far counter in the kitchen for 5 min before someone called out the number. I came from work (10 min away) at lunch and was late coming back all because I ordered one burger from a "fast" food restaurant. Not to mention the burger is over $7 with taxes and I literally only got lettuce, tomato, cheese, bacon, and a burger. Totally not worth it when you need to wait 25 minutes. read more

I will say the food was great but it took the girl a few times to get the order right because she was multi tasking and not listening to the order. But the guys doing the cooking did there best to make things right those guys rocked. They made a messy situation good. read more

I don't eat at the big fast food places, so I can't compare Five Guys to them. I think it is comparable to other burger places like Fuddruckers, Wild Willy's, BGood and Bobby's Burger Palace. The burger was very juicy and tasted great. All the toppings tasted good and seemed to be fresh. They were very stingy with the lettuce, but the pickles, jalapenos, and ketchup were typical quantities. There was far more cheese than expected and 2 patties made for a lot of food. The burger and fries were very greasy. The bag they came in was drenched in grease. I don't recall ever seeing a greasier bag other than the fish and chips in Ireland. There were a ton of Cajun fries, and the seasoning was delicious. Seemed to be salt, paprika, and maybe some cayenne. The texture was unusual. They weren't quite crispy. Wild Willy's fries are better, but these Cajun fries were better than Fuddrucker's and much better than the abysmal fries at BGood. Five Guys has the fastest service of these 5 burger places by far. They were just a little bit slower than typical fast food places. I think I waited about two minutes after placing the order. Five Guys costs about the same as the other four. It was $12 for a cheeseburger, Cajun fries, and a large drink with free refills. Bobby's is a couple dollars more expensive than the rest. At 12:15 on a Thursday, the seats were half full and there was no line. Absolutely, positively, stay away if you have peanut allergies. Don't even walk in. They leave out boxes of peanuts with scoops for customers to help themselves. read more

I go to the this five guys almost everyday with my friends. The best is peanut can eat a lot. I love this peanut. Haha you will fall in love five guys everything including peanut. I give five star for my favorite peanut!! read more

I decided to update my review. I had previously been disappointed by the burger and fries. This time, it was awesome!! So yummy and the fries were perfect. Well done, Five Guys. You made another loyal customer happy again. read more

Slow service and expensive. Over $11 for a burger small fries and a small beverage. Not worth it and all dirty tables to boot!

Soooooo greasy. Get a junior burger because the regular burgers are two patties and gigantic. So many fries!

I usually like 5 guys and love the fries. I went on Wednesday night. My burger was fine but the fries were awful. I don't know if they changed something but they tasted old and burnt. I know they were not old and sitting there and they didn't look burnt. So I'm hoping it was just that day since those were my favorite fries. read more

What's there to say more than they consistently serve great burgers!!! If you're hungry for a quick burger this place Is worth it!

Five Guys just opened near me. I'd heard a lot about them, how they were like the great In N Out (not available on the East Coast), blah blah blah. So I went in to try. First things first: Despite all the posters on the walls trumpeting how this is a CHEAP place to eat, it's not: This is a fast food joint, plain and simple, but two burgers, one order of fries and one drink (to share between myself and my daughter) cost $18. That's ONE order of fries and ONE drink, shared, plus the two burgers. That's not cheap by any stretch of my fast food imagination. OK, how about the food? The burger was good. The only extras they charge for are cheese (American cheese, unfortunately) and bacon. All the other extras are free, and include such normally-additional-cost items as fried mushrooms, green peppers, and jalapenos, as well as fried onions, lettuce, tomato, pickles, mustard, ketchup, etc. I got my burger mostly loaded with the food extras (but without the dressings). It was tasty, and there were enough toppings that after I was done with my burger, I felt like I had a little "salad" left on my plate. It was filling, too. Was it the greatest burger of my life? Not by a long shot. The bun is cheapo white bread, like the generic buns sold in the grocery store 6/$0.99, and not toasted so it pretty much fell apart as I ate. The burger was kind of juicy, but not as juicy as the very best...This was better than the generic fast food of McDonald's and Burger King, certainly...but on the other hand, I'd be hard pressed to say that it's actually better tasting than, say, McDonald's very good Angus burgers. Anyway, decent enough. NOT as good on the whole as an InNOut burger, but bigger (and twice as expensive). The fries? Well, they give you a ton of them. A small order was enough for two people. However, they're not cheap (small is $3, large is, gulp, $5!!!) And to me, they aren't all that fabulous. Yes, they are freshly cut on the premises...Nice...But they were rather limp steak cut fries. Little mush sticks, to be honest. Not anywhere as good as the fries at InNOut, nor those at McDonald's. But lots of them. Would I go back? Sure. But not every day. Probably not every week. Value, at $9/person, seems sorely lacking here. (And if you're not the kind of person who's going to load their burger with all the free toppings, I'd say the value is non-existent). The fries are plentiful but mediocre. As a West Coast transplant who had hoped for something that would finally fulfill the InNOut cravings...not so much luck. read more

So I am one of Five Guys biggest fans, however today I was astounded at the chaos of the kitchen. As I waited for my food I watched 4 customers walk back in the door due to their order being incorrect. As I sat there watching the woman standing next to me made an off hand comment about how we may want to check our orders and I thought nothing of it. But then curiosity got the best of me when my food arrived. As I opened my burger I noticed three things. No bacon, a load of pickles (that I'm allergic to and told the woman at the front explicitly), cold cheese, and no A1 steak sauce! If it had not been for the numerous customers (including the woman next to me who also did not have any beacon on her burger!) I would have said this was a one time thing. Almost 5 customers in a row. How can this be acceptable. So I walk back up and explain the situation, the kitchen manager was respectful and willing to help. I handed him the order receipt attached to my bag which was entered correctly (see image), with the hope of this may assure correctness with the new order. But no. Still no A1 steak sauce. At this point I was so hungry I had one of the fry cooks simply make me a side container and walked out. I'm so sad this location is not at the standard of many others. I hope this may draw attention to this issue so it can be resolved before I come back next time. That is if I even return to this location. Given the time it took to wait for the food, get it corrected, and then corrected again I'm sure I could find another location. read more

Five Guys - Took three tries to get this right. Oh and pickles? I told her I was allergic when she asked! - Burgers Near Me - Burlington, Massachusetts

Best fast food burger around and high on the list of best burger around. Love the toppings selection and the crispiness of the bacon. (Little tip -- order your jalapenos grilled, it cuts the spiciness but keeps the flavor.) I can't stomach Burger King anymore since this place moved to town. It's going to be expensive (for fast food) if you get double cheeseburger, fries and a drink. Personally, I just eat the free peanuts as a side (I prefer them to their fries and they're healthier to boot), and get a single bacon cheeseburger with loads of toppings. With a drink, I think it comes to $8 and change. Not a bad price to satisfy a burger craving. I do wish they'd turn the music down a little. I don't begrudge the staff having a good time at work, but I like to read while I eat, and the music can be distracting. read more

Overall: amazing food, disappointing service. The burger I had was great, and 5 Guys has my favorite burgers and fries. While the location itself was nice, my experience today was disappointing. We were a party of seven older students and decided to connect a couple tables in order to accommodate. After finishing our food, we started to turn them back to the way they were, but we were told by an employee that he would do it for us, which we appreciated. After exiting, someone else, who I assume was the manager, made the deliberate effort to go outside, stop us, and make us return to fix their tables. When we entered, he told the first employee, who had just begun to fix the tables himself, to stop and make us fix the two tables. While I understand he probably regarded us as annoying kids, we were certainly not disrespectful. There was no reason to make us renter the restaurant and do something his employee promised to do himself. Is it really that big a deal anyway? I will not be returning and really think that 5 Guys should hire someone who understands customer service. read more

I ordered the cheese Burger, the cheese did not melt, so the hamburger was cold during the process on making the chesse burger. The fries were tasteless. The music was so LOUD that I could not hold a conversation with my guess. The only thing I liked was the peanuts. read more

Service is horrible the food was totally incorrect they did not follow any instructions given while ordering even though the cashier put the specifications on the order and then the manager himself handing me the order when I asked him if I can have ketchup and mayonnaise with the order straight face lies to me and tells me he already put mayonnaise in the bag and then throws in few packs of ketchup and this was a 40 dollar order he adds napkins which turned out to be only 3 napkins for the whole order I wish I checked my bag while I was still there and I would have gave him a piece of my mind. This happened on Friday 2/27/21 at 3 pm so if the owner of this restaurant reads this they can figure out who to blame the people who prepared food paid no mind to any additional instructions on the order and the manager is a straight face liar who told me he did something he knew for a fact he hasn't done which is extremely rude also he was rude to me earlier too when I was standing aside waiting for my order he very rudely asked what am I doing like I was doing something wrong and then when I answered him saying waiting for my order he rudely told me I can't be waiting there I need to move over right away there was no please or anything in the sentence it sounded like he was ordering an employee just so you I am 48 years old I was wearing a nice suit and cashmere coat and Italian dress shoes so I don't look like some homeless person or such. I don't understand how anyone would let a person like that to be managing anything for them I wouldn't let him manage a public bathroom let alone a franchise I spent money to be a part of. This place sucks unless they get better employees who knows how to treat people. I suggest anyone who wants to avoid disappointment to avoid eating here. read more

The new 5 Guys is fantastic. Same old menu, busy, solid burgers, mediocre fries and very crowded. I am still a fan but I can't give fast food more than 3 stars. read more

I've had Five Guys in numerous locations and I really enjoy it for a fast food place. This location, probably because its newer is crowded, not as clean, and generally it feels like the cooks are rushing things, but none of that outshined the burgers taste. Still tasty with the customizable toppings though. Still one of my kids' favorite places. read more

Once you've had the best everything else is just normal, burger was decent but nothing special, fries are like any other fries although the Cajun fries were dope. I'll go here only if Shake shack is closed like it was today read more

All 3 of our burgers were prepared incorrectly. Really not impressed with the quality of the burgers. Fries were not very good, either. This experience was 2 notches below McD's, Wendy's or BK. read more

Wow, I have to say I'm a little shocked at the bad reviews here. I, like another reviewer earlier pointed out, consider Five Guys to be one of the top fast food burger chains next to In-N-Out. I've been to several of them and have always had a great burger. I will say, I don't usually order the fries because the burgers are so big I can barely finish one without adding fries to the equation. Unless you have a huge appetite, I'd recommend ordering the "little" size. The burgers are always juicy and delicious and the toppings are fresh. I would highly recommend Five Guys to anyone looking for a good quality burger over the usual fast food options. Far superior. read more