Shake Shack offers the familiar fast casual burger experience the chain is known for, making it an easy stop while shopping or if you are looking for a quick meal. We walked into a modern, clean space with self-order kiosks that made ordering simple, and the open dining area gave it a more polished feel than a typical fast food restaurant. The layout was practical and comfortable, with enough seating to accommodate the steady flow of mall traffic, and even during busier times, the overall operation felt organized, though wait times could increase when the mall was crowded. The burgers are still the highlight of the menu. We ordered a ShackBurger and found the juicy smashed beef patty with the soft potato bun, melted cheese, lettuce, tomato, and ShackSauce coming together well. The double burger was a better value since the single felt a little small for a full meal. The chicken sandwich was another solid option, with a crispy coating and tender chicken that made it one of the stronger non-burger choices on the menu. The sides and drinks rounded out the meal nicely. The crinkle-cut fries were good on their own, and the cheese fries were a popular choice if you do not mind the extra richness. The hand-spun shakes remained one of the biggest reasons to visit, with seasonal flavors regularly appearing alongside the classic chocolate, vanilla, and strawberry options. The lemonades and frozen drinks were also worth considering if you were looking for something lighter. The service during our visit was friendly, and the ordering process through the kiosks made everything straightforward. Food was brought to our table once it was ready, which added a little more convenience compared to traditional fast food restaurants. During peak lunch and dinner hours, there could be a short wait before your order was prepared, but it generally moved at a reasonable pace considering how busy the location got. The team handled the volume well, and the food came out hot and well assembled. Overall, Shake Shack is a dependable option for burgers, chicken sandwiches, fries, and shakes while visiting the mall. The quality is consistently good, the restaurant is clean and comfortable, and the menu offers enough variety for a quick meal. While it is priced a little higher than traditional fast food, the better ingredients and overall experience make it a place worth returning to when we are in the area. read more

Shake Shack Burlington Mall - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

Great burgers! Fries aren't so great- no salt and a little under cooked. Friendly staff and fast.

Burgers are very good. The best smash burgers I ever had. Lemonade is good. The ice cream was disappointing. I could barely sip the drink. The ice cream tasted chemically and had a weird aftertaste. Fries are good. Price is expensive but worth it. read more

Shake Shack Burlington Mall - My order - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

I ordered a burger for takeout and when I got it home, it was green mold on the bun. Disgusting!

I needed a quick lunch while Christmas shopping, and Shake Shack was a reliable hit. This location is a standalone restaurant at one end of the Burlington Mall. Very clean location with a good number of booth and high top tables. I ordered at the kiosk, and the food was piping hot and ready in a reasonable amount of time. My double hamburger with avocado on a gluten free bun was tasty and well caramelized. It was a bit saltier than some other Shake Shack burgers I've had, but otherwise it was pretty consistent - a bit greasy but hit the spot. I do wish that their burgers generally came with more than one piece of lettuce, but they gave me a good amount of avocado. I resisted fries and the dairy free shake this time around, but might succumb next time! read more

Shake Shack Burlington Mall - Double hamburger on a gluten free bun / Dec 2023 - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

Lunch here hits pretty hard, though it's very expensive. Expect to pay about $40 for two people: two burgers, cheese fries, and water bottles. Portions are also not the most generous across Shake Shacks in general. I got the crispy chicken sandwich which comes with ranch dressing, pickles, lettuce, and is topped with a pillowy potato bun. It was great. My brother got the classic shack burger- you can't go wrong. We both got the cheese fries which were perfect. Service was efficient throughout the restaurant but it took a while for us to get our food, but staff was friendly! Also, life hack, I'd highly recommend adding their hot sauce packets to the cheese fries. Game changer! read more

Shake Shack Burlington Mall - Cheese fries, crispy chicken sandwich (Ranch), and shack burger - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

Super quick service and one of the people there was really nice about finding our online order because I noticed it did not have my name on it. The burgers here are always sooo good. The fries were lacking a bit of seasoning so I was a bit disappointed on that end but they were really fresh. I'm also a big fan of their crinkle cut fries. It was really clean in this location and plenty of seating. Since it's in the Burlington mall there's plenty of parking. read more

Adding this review to highlight this is not a 2.5 star establishment. I dined in and had a great experience. Food was hot, fresh, and delicious. I initially had hesitation due to the reviews but after arriving my hesitation immediately subsided. I highly recommend this location if you're craving Shake Shack. read more

Really amazing service. Even though it was busy we were checked in on immediately and a small mistake with my order was fixed without question. The food was great, served hot and was delicious. read more

First Shake Shack experience. Ordered the Shackburger Double (9.49), with fries (3.89) and yuzu lemonade (3.59). They have a bunch of kiosks to order from and then you listen for your name. The burger was pretty good. Nice smashburger style patty that's nice and crispy. Fries were lacking taste overall, not enough salt and just tasted pretty plain. I really liked the lemonade as a nice refresher after a fast food meal. Average food imo but very pricy at almost $20usd total. read more

Shake Shack Burlington Mall - Double Shackburger, fries, Yuzu lemonade - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

First off, awesome service from the front end; we wanted to split a shake, not only did the gal at the counter give us two separate cups, she added whipped cream to mine ( she must have seen the look on my face when hubby said no whipped cream! ) Very clean place, great burger, charred just the right amount on the edges. Thick malted shake. The counter girl even gave us a small fry without being asked! read more

Came in for a quick dinner takeout. Ordered online and service was very fast. App was easy to use and clear with pictures. Inside was alright. I wouldn't say this is the best shake shack I've been to. Quiet and dim inside. I prefer the Woburn shake shack better for hanging out. This location also has flies hanging out at the condiment area where the ketchup dispensers are. As for food,, got a spicy shackmeister double burger and fries. The burger is great. Loved the spice sauce. It works so well with the fried onion rings and the meaty double patties. Fries are good. I was expecting soggy and starchy crinkle cut fries like those from elementary school but these fries have their own character. It has a bit of a crunch and not starchy at all. It was good. Overall, it is a still a fast food burger joint. To me, these foods are more for if you are in a rush and cram down to keep stomach full. Definitely not a meal to sit down and enjoy the taste. read more

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The burger was a little salty... so were the fries. The chocolate shake was good though. read more

Shake Shack Burlington Mall - Veggie Shack- Spicy Korean BBQ Fries Chocolate Shake - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

I sit here dumbfounded that this place is popular. I ordered a Shack Burger in a wrap I have a huge bouquet of green leaf obscuring a thin overcooked thin smash burger. Zilch in flavor, obviously...like a McD burger. The vanilla shake is 4" tall and nearly 7 bucks! Run do not walk with wallet. read more

Awesome Shake Shack at Burlington mall. Veggie burger and mushroom burger were perfect. Cheese fries were crispy and cheesy, Lil stingy on the cheese though. Didn't have to wait long for the order. My son ate his entire bacon cheese burger. All burgers had stuff added and taken off and all came out right. Clean place,nice people. Great overall. read more

Good burger joint at Burlington mall. ShakeBurger (double $10) has yummiliciius charred beef patties- recommended! Avocado Bacon burger adds $2. Crispy fries $4 add $1 for cheese. read more

So salty! Why is there so much salt added to the burger patty itself? I tried twice in case I got a mistake and both times very salty. I might try asking for less salt if I ever go back. I tried their spicy chicken sandwich, it wasn't that spicy mostly tasted of that vinegar taste in hot sauce but very little heat. Just my personal preferences, if you don't like very salty burgers and you prefer a nice heat in your spicy chicken sandwiches without too much vinegar taste then hot up Wendy's instead. Yeah, I said it- Wendy's is better than Shake Shack. The food was very nicely prepared, packaged nicely and delivered fast. read more

I was in the Burlington Mall area and decided to try out the Shake Shack located near the old Sears anchor store. It was around 2pm and there were a scant few people like me grabbing a late lunch. I ordered the Single Shack Burger, Fries and a Fifty/Fifty drink. I should state up front that I have never had a bad experience at other shake shack locations I have been to and for the most part, order the same thing every time and with positive results. After my name was called and I'm looking for a place to sit, of the dozen tables that were open, all were dirty. I ended up going to my car to get some disinfectant towelettes to clean one of the tables. I felt a little dirty eating inside the restaurant and really wished I had taken it to my car to eat as I would have ended up tossing it and going back inside the food court location to get a Chick-fil-A salad. I used to think of Shake Shack as a guilty pleasure after eating my meal but this time I just felt guilty. The burger was thrown together haphazardly. The fries were consistent and good and the Fifty/Fifty drink was good. Honestly, I think the issue is poor management and training of the staff as they all were polite and looking like they were doing their job - the execution was just off. Will I go back to this location? Probably not. Will I go back to Shake Shack? Maybe, once I get over this Shake Down experience. Burlington Mall Shake Shack - do better! read more

Shake Shack Burlington Mall - Classic single Shack Burger, Crinkle Cut Fries and a Fifty/Fifty drink. - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

Shake Shack is now open at the Burlington Mall! This very popular burgers and shakes chain is quickly expanding around the region. My friends love going to this place for filling lunches, especially to the Boston Seaport location after visiting the Aquarium and Children's Museum. I've been to Shake Shack a few times myself in Woburn and Saratoga Springs NY (track) for chocolate shakes and shack burgers. I stopped by the Burlington Mall Shake Shack and the place was moderately busy. The cashier was still learning the buttons on the screen and there are also digital kiosks to order and pay ahead with card. I ordered a Single Shack Burger ($5.99), Cheese Fries ($4.09) and a Cherry Pop Shake ($5.99).  My order took about 15 minutes to be ready as the kitchen/grill area was really buzzing no nonstop. However, my Shack Burger with lettuce, tomato and cheese was not hot and lukewarm, as were the cheese fries. The only great thing was the Cherry Pop Shake, which was thick and rich with frozen vanilla custard, topped  with whipped cream andcherry flavored popping candy.  I don't want to really bash them on their first day since the staff seems like they are still learning. It'll be a while when I will try this location again. read more

I forgot to take pictures when I ordered last week, but will on my next order. Been ordering since the start of the pandemic, I'm glad they are listed on Grubhub app. read more

I will never go here again. *Food was worse than McDonalds. I asked for a RARE hamburger- it came out well done. Fries were like the soggy frozen ones you buy at a supermarket. Small portions(burger was VERY thin on a small bun, so the meat hung over the roll so it would look like a lot more. The meal was worth about $5.00 MAX. I paid $16. NEVER AGAIN will I go there. read more

I went to a Shake Shack years ago, I think in Harvard Square. I thought it was OK. I happened to see one at the Burlington Mall today and thought I'd give it another shot. Again, meh! Ok. Why? Well, the burger wasn't bad, such as it was. I got a hot one which was pretty spicy. The fries had that "are they even cooked?" look to them. And the shake wasn't bad. But my recommendation is that if you're in the Burlington area and crave a chain burger joint, head one mile west and go to Five Guys in the plaza on Middlesex Turnpike. The burgers are bigger and better and there is no comparison to the fries which are cut from fresh potatoes. Haven't had a shake there. Shake Shack just strikes me as a place that wanted to have a burger chain, make some money, and which puts out burgers that are minimally good enough. Truthfully, if you're gonna go to a chain, you might just as well go to Wendy's or Burger King. There's nothing special about this place at all. Let's face it - if you want a good burger you're better off making it yourself or going to a pub and getting a big fat, juicy one. But unless Shake Shack is your only choice, there are better options. I probably won't go back. They don't care enough to make a quality product so why should I spend money there? read more

The chef needs to learn how to cook. The burger and chicken nuggets were so greasy. My burger was sliding off the buns and the bottom of my nuggets had leftover oil. I'm beyond disgusted just eating half the grease here. They also forgot my pickle on the side. This location sucks. Sloppy and greasy location. I was here on Thursday afternoon 12/14/2023. read more

Shake Shack Burlington Mall - Horrible Shack Burger - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

Its Shake Shack....nuff said! Its new, yes but they are getting the hang of it and it will get better with time. The food, well its Shake Shack if you missed that originally so it's great! Its n the Mall with outside entrance as well so easy access and parking. Oh and if it's not clear, IT'S SHAKE SHACK!!! read more

I am not too impressed with this place. I have been to several other Shake Shacks and this place seems to be the worst so far. Burgers seem to overcooked and also employees seem to be ill-trained. I think it will take few more months before they will be fully trained. Also, kiosks do not work. They should fix them. If they can cook beef patties for 15 seconds less, it may taste better. read more

I have been to this shake shake in person and it's been decent. But ordered delivery through Uber Eats. The burger arrived overcooked, and was ice cold. I'm really disappointed with Shake Shack Uber Eats. The shake was on point. Burgers don't travel well. I think the burger had been sitting there for a while. I wish I took photos and I hope I don't get sick. Food safety should be of utmost importance. read more

It's great to have a Shake Shack at the mall. The place is clean but gets busy quick. The burger is nothing special but the friend are great. read more

Shake Shack Burlington Mall - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

It is located in the ground floor of Burlington mall and can be accessed from parking lot. It is kind of a self-service place. The customers need to order the food from a screen and wait for your name to be called. We ordered double shack burger and single smoke burger. Both are fantastic, juicy inside and crispy outside. The best chain hamburger we've had so far. However, We wish they had outdoor seating for people not comfortable to dine in yet. read more

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Heard a lot of stuff about Shake Shack, had to try it. First off- expensive, $40 for two burgers, fries and soda. Had to wait quite a while for the food, not busy at all- the employees were all "hanging out and talking" but I figured maybe it was a progressive workplace or whatever so I waited for the food. The fries and burgers were cold. The booth had a dirty table, floor was dirty. I went up and let the "employees" know that the fries were cold- as if they didn't know the fries were sitting around at least 7 minutes (which is the time it takes for fries to get cold.) Why send out cold fries? Why make me wait so long for the fries if they are done and the burger is not ready? The "employees" looked at me like I had three heads and eventually one rolled their eyes and called out for hot fries for me but I told them not to bother since I never get food re-made after a "restaurant" messes up. Looks like the investors in this place are getting ripped off since the "employees" seem to be having a party all day instead of working hard for their company. I just let the situation go and not worry about the $40 I threw away on a poorly prepared meal and remember never to go back and tell everyone I know not to go there because the food is cold like McDonalds and the employees could not care less. I work in public relations and will let everyone I know about my experience. Expect this place to close soon- just like Johnny Rockets. read more

I place my order and get a text saying they will text when my order is ready. Half an hour later, still no text. Then I walk into the store and see my order was ready 15 min ago and just sitting at the front. What a terrible customer service, i would not recommend this place unless you are really craving shake shack read more

The service is horrible. I watched as orders sat in the tray, ready for customers , waiting. A burger sat there, getting cold for over 6 minutes as I waited all that time for a hot dog. It too was ready and sat. The girl packing the orders moved at a snails pace, clearly not giving a darn about the customers. The people in the kitchen were doing their best to keep up, but none wore hair nets. 5/28/22 at 1 pm. Finally, a. few people came off break, but moved with the same lethargic indifference. Poorly managed! read more

Unbelievably slow service. We've been waiting over 45 minutes for our food, and this isn't the first time. Total waste of time. Do not recommend. read more

Super inconsistent. Sometimes it's great, but recently (the last 3 orders) burgers have been cold and overcooked, which is a terrible combo. Not a fan of this location anymore. read more

Pretty expensive for burgers and fries, but I'm par with places like Five Guys. The self service ordering system was fast and easy. The food took a bit longer than expected, but was good. Overall a solid stop while at the mall, but not somewhere I would purposely drive to. read more

Very low class place. Dirty tables and lazy, dirty staff . I saw one woman taking food off the tray before bagging it. She was scratching her head while doing it., then using the same hand to pick up the food. Her co-worker would wipe sweat off her forehead, then pick up the food and bag it. Waste of time, food and appetite. Response to comment by Jake, Customer Service.: Jake your business has experienced many other complaints by customers regarding service and cleanliness of this site. Going back 10, 8, 5 months and nothing has been done to address any of them, so my "details" aren't going up go to any useful resolution and really hate any attempt to briefly placate me. I have 0 confidence that my review has made any impression on you and will result in correcting any obviously long standing, disgraceful levels of unacceptable service. The Shake Shack in Woburn is many times better in service and cleanliness, and is not too far away from this Burlington site. If Simon Malls is trying to improve the overall mall, they should get rid of your painful pimple on their butt! read more

I ordered the white truffle mushroom burger and the cheese burger with cheese fries. The food looked like it had been sitting for a while, prepared for some one else, like left overs. One hour after we ate the food, my wife immediately started vomiting and two hours after I started having diarrhea. This is wicked evil for a franchise to run like this. I advise to avoid online orders. They will feed you left overs and the food will not be fresh at all. This location should be subjected to an inspection. I bet they would not pass a hygiene and sanitation inspection. read more

Went around noon on a Saturday and had a great experience! My food was delivered to my table quickly and when I asked the server for a side of shack sauce he was happy to help and said if there was anything else I needed to let him know. The food was so good, the same as other Shake Shacks I've been to. Will definitely be returning! read more

Shake Shack Burlington Mall - ShackBurger with fries and a pina berry punch - Ice Cream & Frozen Yogurt Near Me - Burlington, Massachusetts

This relatively new location is not getting any better. On our most recent visit we ordered a shack burger on a gluten free bun for take-out. It came without shack sauce or a bun, and both the burger and fries were cold. It was a $7 very cold chunk of beef with one pickle and a few onion slices. The strangest part is that there were only 5 tables occupied and yet they were late in fulfilling the order. It's too bad this has been a recurring pattern of long waits, cold food, and wrong items. It's the worst Shake Shack location so far. read more

Don't say you'll text when foods ready and don't text. We were waiting and waiting only to finally go up to the counter to ask. Our food was there and one of the workers said "we've been calling your name for awhile". Calling? I wasn't even in the store- I was supposed to be getting a text!! When food came looked and tasted awful! The burger and cheese was burnt and crispy- not in a good way. Sorry Shake Shack I won't be back read more

Their food is amazing and service is delightful and fast but I just wish they wouldn't celebrate pride month