Friendly cashier Isaiah. Accurate order. Food is decent! When I asked for gluten free he offered a bowl or the lettuce wrap. Next time I'm going to try the bowl as the lettuce wrap was a bit messy. Good greasy fries. Definitely not a place for one with a peanut allergy. Clean searing area. read more

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A classic 5 guys. Food is always served hot, fresh, and delicious. The workers are friendly and food is served quickly. Never had a bad experience here! read more

If I could give zero stars I would, I did a pick up order for this location and my food was completely wrong! My bill was over 30 dollars just for everything to be wrong except the fries! I called this location and got put on hold, I am currently still on hold for going on 45+ minutes with no one coming back to the phone to see what I need! Customer service for January 19th 2026 is terrible! read more

Five Guys - Burgers Near Me - Kent, Ohio

Still a damn good burger. I go during non-busy hours but I haven't had any bad experiences at this location. Normal five guys feel. Busy, peanut shells, can be loud. No complaints from me. read more

I haven't been to a fast food restaurant in years with the exception of chipotle. For hamburger joint I thought this place is pretty amazing. They make their french fries fresh and each facility on site daily. That was pretty impressive for me. I opted to get a hamburger with no bun. Many times when you asked for this you get one piece of lettuce on each side and it's very lame. At this five guys they wrapped my burger very nicely and lots of lettuce it was extremely delicious and fulfilling. I added Fried mushrooms and onions. I'm not a huge burger / bun eater but I would come back to this restaurant. The prices were a little expensive for a fast food burger fries place. However, I think you're getting a much better quality meat and french fry at this facility. The staff was very friendly, welcoming, informative. Really great staffing at the cash register. read more

Five Guys - a man in a blue shirt standing in front of a counter - Burgers Near Me - Kent, Ohio

I have been a fan of this chain for years, but this time, I was not. First, this location wasn't up to the cleanliness standards that I have experienced at other locations. Counter help was fine and we didn't wait long for our food. Unfortunately, the burgers weren't as good as usual. Normally they are juicy and good. This time, they were both dry and bland. If this had been my first visit, I wouldn't have been interested in returning to a Five Guys. I am hoping this was a one time thing, and that the chain isn't starting to produce a lesser product. read more

Five Guys - Burgers Near Me - Kent, Ohio

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I asked for a grilled cheeseburger over the phone and when I got there and asked if it was a grilled cheeseburger they said they couldn't change it... a bun... read more

Located at foot steps from Kent University, five guys offers great hamburgers and hotdogs with a large variety of beverages and shakes at a great price. I loved my malted shake and the cheeseburger was acceptable. The place is a typical fast food serviced by youth personnel eager to serve well. There is indoor and outdoor seating. read more

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Five Guys burgers are a notch or two above any fast food joint, and probably a notch above most sit down restaurants. One of my favorite things is how customizable the burgers are, and the extra toppings don't cost anything. You can load up the burger with grilled onions, mushrooms, lettuce, tomato, peppers, jalapeños, pickles and different sauces at no extra charge. If you order online, you can select each topping and tell them if you want a regular, light, or heavy amount of each individual topping. A regular burger comes with two patties. Their "little burger" option is the same size as a regular, just has one patty instead. I also love their fries. You can tell there is something a little different, and that difference is the peanut oil they use to fry them. A "little" fry order is anything but little. My wife and I split a "little" and there's enough for both of us and then some. They were piling out the cup and there was also like 20 fries in the bottom of our takeout bag. If you do get it to go, they'll wait for you to arrive to fry them, so there's no sogginess going on. I saw someone order a hot dog. It made me jealous. It was huge and looked really good. read more

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I've always had a pretty good experience at this Five Guys. On a few occasions the order has been incorrect and the service a little slow. But hey, these guys are working through the pandemic and staff shortages. Always a good place for a very good burger and fries. read more

Five Guys - a hamburger with cheese and lettuce - Burgers Near Me - Kent, Ohio

Five Guys is a great place to grab a bite with friends, or grab some grub to go. Their burgers are top notch. They have a very classic, old-time-griddle flavor. They have managed to find the perfect, classic combination of burger, bun, and cheese. And they have a slew of toppings that you can add on at no additional cost. They also have delicious, made in house French fries. Order the small though, as the small is roughly the size of an XL anywhere else! You get a full container of fries, topped with another scoop of fries that goes right into the bag. In the mood for something sweet? Try one of their mouthwatering, thick milkshakes. With tons of flavors and add ins, they have a flavor to match any craving you may have. Overall, give them a try. They are pricey for a burger/fries, but they are worth it for their quality and flavor. read more

This had to be one of the driest burgers I ever ordered . No flavour , bacon burger with extra patties and bbq sauce . Was shameful in Kent Ohio read more

As far as food goes the burgers are good and pretty consistent fries you never really know what your going to get. The last time I went for two people we got two burgers fries and milkshakes with bacon on burgers our bill was over 40 fourty dollars and if your ok paying that for burgers than five guys is great. I have had better burgers for less at sit in places. read more

Ordered curbside. We followed the directions in the app, waited nearly 30 minutes in the parking lot, and no one came out. Finally went inside. Only one other customer, plenty of workers, and find out our food had been ready the whole time. It had clearly been marked curbside and then we still had to wait for fries. Total wait 45 minutes for food, all burgers were cold. No one in the store even acknowledged the issue. Horrible experience. Definitely not worth the issues. Don't use the curbside service..not sure they even know what it means. read more

Let me tell you. If you want a burger that taste like a burger, this is your place. Burgers just the way you like them. More fries and you can eat. Delicious. read more

It is five guys, what is not to love. I will say in general this particular shop is pretty consistent. It is busy being so close to Kent St. So my top tip is if you go in and it is NOT busy, and the folks behind the counter are not at the ready, skip the fries. I have been there when they are super busy and the fries are great. And I have been when they are not busy. The burgers are constantly good. But the fries are unfortunately soft, under cooked and without seasoning. I am not sure of the issue, but the common denominator is how busy they are. That being said, you go for the burger. read more

if u place an online order they won't start ur fries until u get there, i ordered it online because i don't want to wait??? like cmon it's every time read more

Taste like shit. Long wait. Had a hair in my food. 0/10 recommend. Staff is slow and rude.

This place is GREAT! It's quick and delicious. I usually get a bacon double cheeseburger with the works. They offer a lot of toppings and they are all free. The burger is so big it's hard to bite, but you'll figure it out. Their Cajun fries are off the charts, and they HOOK..IT..UP! The bottom of your bag is always filled with em'. For a place where you get your food in five minutes, you can't beat it. The only reason I'm not giving it five stars is because it is a little expensive. You can easily spend 12 bucks here if you get a double cheeseburger, fries and a drink. My favorite thing about Five Guys is that they offer peanuts while you wait. That's right, you can enjoy the nuts of Five Guys in your mouth for free. The jokes about Five Guys salty nuts never get old, and really help to pass the time while you wait for your food. It's the lingering taste of Five Guys nuts that will keep you coming back for more! read more

"Don't Believe the Hype" Sums it up perfect for me. I had heard a ton about this place before going there. For me it is a step up from fast food but still fast food. The burgers are big, but can only be cooked well done which is why I call it fast food. Fries and such are good and you get a ton. I guess I just heard so much hype to only be greeted with another upscale fast food place. If I want a greasy fast food burger I'll head to Swenson's! read more

Food is excellent...staff is great....they take their time to make sure your order is done correctly

Parking is the major issue at this place. Burger King, for obvious reasons, put up huge signs threatening to tow people who parked in their lot to go to Five Guys. There are probably 20 parking spaces. The food is good, unhealthy for sure, but tasty. I can not make it through a 'regular' burger which is two hunks of meat, but the small burger works out well. There is no need to get more than a large order of fries for 3 or 4 people since they fill the fry container and then a huge portion of the bag. My only criticism about their menu is the lack of options for children. They offer grilled cheese, which is their regular buns with cheese and whatever else you want on there but it is rather pricey. In fact the entire menu is a little on the steep side for burgers and fries, but it is worth it for a treat every once in a while. read more

Burgers are one of the most precious America pastimes. There is nothing like a juicy burger with your favorite toppings and a side of crispy, salty fries. Add in a milkshake and you've just sent half of the chubby guys in America right into full on ecstasy. I'll be honest with you folks, when it comes to the burger Five Guys wins the gold in my opinion. Now, before you run over here and burn my house down for such apparent burger blasphemy, let me explain... I have had a lot of the Cleveland staples including: The Lola @ B spot Johnny's Little Bar The Flipside @ Flipside Burgers The Gally Boy @ Swensons The Better Bonfire @ the Rail and a few others I gotta say folks, Five Guys just does it for me. I'm a superfan for a few reasons: #1 - Customization I happen to be a BBQ, jalapenos, and lettuce guy. However, not matter what you like on your burgers, you can have it just the way you like - cooked fresh, never frozen. #2 - Efficiency They knock it out fast. I've never waited more than 10 minutes at the Five Guys in Kent. All Five Guys, however, seem to run smoothly. You get a great quality burger without the wait of a normal sit-down restaurant. #3 - THE FRIES No burger is complete without the fries and the fact of the matter is that not many restaurants know how to do fries right. Five Guys fries are darn near perfect, and a regular order is enough for two. I'm a huge fan, and I love this location. They work hard, are super friendly, and the place is clean as well. read more

A heart attack waiting to happen. Great service, but for my first time, I didn't know what to expect. The food portions are huge and the burgers drip with grease. Only come here if you want a burger and fries and not the healthy type. Great tasting, but my bun was soaked by the time I got it unwrapped. You order your food, find a seat and then wait. They may bring it out, you may have to get it.... It all depends on how busy they are. Not kid friendly. I felt more like cattle being fed than a customer. Not sure if I'll ever go back. Parking was OK, but this too, is located near KSU so expect a college crowd. read more

Who doesn't love five guys burgers?! Kent one esp is great. Always delicious & good customer service. Only con is the time it takes sometimes to get orders, they take their time but the food is always worth it. I always get the mini bacon cheeseburger & bacon is always crispy! Mini burgers are equivalent to normal size burger, the regular sized burgers are very large & double patties! read more

Actually pretty sub-par for a 5 Guys.' Small parking lot, but its across from my dorm so whatever. They adjusted their hours for the college crowd, which is nice, but its just not up to par with the quality of 5 Guys elsewhere. And judging by the lack of activity I see there a few months after opening (I was super stoked coming back from spring break to see it under construction too, all) people realized that for whatever reason, the burgers just ain't as juicy at this one. read more

Five Guys Burgers & Fries is great! I love the drink machine, 110 different flavors. The fries are ALWAYS hot, and the my burger is always made to order. One time they couldn't process my gift card, so they gave me my meal free! read more

Amazing food and amazing service. Pat is a genuine great person as well as the rest of the staff. We love you guys for helping us out! -sheevaa read more

No internet. Nice pop machine. Free peanuts. $12 for a hot dog, fries and a drink. Noisy because of the way the room is constructed. Get the feeling Burger King and Five Guys are attracting different social classes. I guess rich kids or wannabies like the industrial warehouse decor and don't read on the internet while eating. read more

I eat here 4 times a week and I must say it is amazing. But then again my digestive issues and high cholesterol levels may be the result of that. read more

Love this place! Had been to one before and this one is more of the same amazing food. I came just days after it opened across the street from Kent State University and it was absolutely packed. Even so our order didn't take very long. They have a very limited menu but it's really all you need. I had a bacon cheeseburger and Cajun fries and it was ana amazing lunch. Only complaint is their small parking lot, might have to park at Burger King next door if it's busy. read more

Super cute place. Very inviting. Walked in got greeted and ordered our food. Sat outside, enjoyed our burgers and fries with the wonderful view of Kent State. The burgers and fries were made perfect. Can't wait to bring my son here next time I come back! read more

This is my spot for a good five guys burger! I always order ahead via smartphone app and the order is always done right on time. The quick friendly service has made this location a favorite for the past 2 years I've been in kent. read more

I always like the burgers, but I also like the friendly staff. One of the guys that was handing out the orders noticed that the people he was serving were hard of hearing so he didn't hesitate, walked right out and served them at their table. Good group read more

Very good burger and fries. If you've been to a Five Guys in the past you know what to expect. This location is no different. Sure beats the Burger Kings, McDonalds, and Wendys. Seemed like the people working behind the counter were having a good time singing to some cheesy Rick Springfield music. read more

Food is awesome, the price runs a bit high but you totally get what you pay for. Service is pretty fast and staff is polite.

Look, this is a Five Guys, so you're going to find exactly what you'd like to want to find at a Five Guys. The staff is crazy friendly, even being so close to campus- they deal with the crowds pretty well. You get a giant bag of fries and the burgers are perfect. Bathrooms are nice and clean, never had a problem finding a place to sit and the food comes really, really fast. No. It isn't healthy. It's a cheeseburger. A really, really good cheeseburger. Of all the Five Guys, this one is my favorite. read more

I really like the simple menu concept and the people at the Kent place always seem pretty fast and good. I like the burgers a lot for fast food, and theyre worth the price. Itll actually make you full. Fries are ok too. One time they forgot to make my order, but they hooked me up with a gift card and fries for the wait. read more

awesome burgers...awesome fries....awesome coke machine. when i crave some juicy meat this is a go to place. never disappoints.

Five Guys stands as a good medium between a sit down restaurant and a fast food drive in. As soon as I entered the door I noticed the clean and inviting environment with the red and white American diner look. It was not very crowded, so there was no wait to order. I purchased a bacon burger, fries, and a milkshake. Only a couple minutes after the order, my milkshake was ready to hold me over until the burger and fries were cooked. The milkshake was the perfect amount of thickness, although I would not recommend ordering the whipped cream on top because it lacked some sweetness. As soon as I began to wonder where my food was, I heard them call our number. The burger was fresh and juicy. However, I was disappointed when I realized I had forgotten to order ketchup and the ketchup dispenser was empty. Luckily, they had the little packets. The fries were also fresh cooked and had just the right amount of salt. This is truly the perfect restaurant to eat a quick, yet quality meal. read more