For nearly $20, I expected a lot better. A little burger, little fries, and a regular drink should not cost that much, especially when the experience is this disappointing. To make matters worse, they weren't even serving milkshakes. When my order came out, the fries had been dumped directly on top of my burger, so trying to get the burger out of the bag without burning myself was a challenge. It felt sloppy and careless. Five Guys charges premium prices, but this visit felt far from a premium experience. Between the missing milkshakes, overpriced meal, and poor food presentation, I left feeling more frustrated than satisfied. read more

This is the one in Theodore by the Lowe's. Insanely expensive but you already know that. The attitude is unbelievably bad. The cashier doesn't greet you or ask can she help you. Just looks at you like why are you here? Asked for my fries extra crispy and got a death stare like I had flung a used tampon in her face. High price + attitude to boot and have the nerve to expect a tip. For what? Don't like your job? Get another one! read more

No milkshakes! Not the biggest deal in the world - but.. ya know? Employees mumble, bad attitudes, on their phones right behind the counter in front of the customers. Our burgers were at the BOTTOM of our fry bag, so we had to dig our hands in the steaming hot fries. At least they were hot?? read more

Burger was very good but $11? May be too much. Small fries are $7, They have joined the $3 for a cup of soft drink that costs less than 50 cents to make. $20 for all is a bit much. Food good but too pricey and will not return. read more

I had a Bacon Cheeseburger and a Small order of fries. The Burger and fries were excellent. The service was very friendly and only a short wait. The cashier was so very friendly and helpful I left a $5 tip on my $10 order. She even noticed my Viet Nam Veteran's hat a thanked me for my service. Well worth my first visit to "Five Guys" and I plan on making weekly visits. Thank You to Everyone there. Always, Larry read more

I must say, the service was astonishingly good, the food was delectable and the ambience was relaxed!

i got charged 23$ but received a ticket for 2.08$ and didn't get the reciept for the other 21$ nor does the ticket show my cards i paid with in the receipt. the ticket was made by a friend and it says no mushrooms but is soaked with them all over it, tried calling 2 different numbers and nobody is answering the phone. read more

Well it started off great, but for $8 fries I would have thought I could get my extra dump. Then I made it home to see how my burger was smashed and all sort of messy. I'll just have to revisit the on on Government. This was sad. Nice staff but poor 5guys work ethics. I know I worked here before and had the best supervisor in the world. They couldn't handle Ms. Nell. read more

Five Guys - We had no fries - Burgers Near Me - Mobile, Alabama

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Every time we come we're greeted pretty coolly and calmly. Great fries & great guys, love the burger in a bowl

Food is so so..twenty to twenty five fit a bugger and fries, no combos.. way over priced.. bit suite how they still open.. won't be going back read more

This Five Guys has the best and friendly team I have ever seen, big smiling faces and quick service. I always order the no bun bowl, as I am on the keto diet. This burger came with a wide variety of options, I always have it with grilled onions and grilled mushrooms I would definitely recommend and would be coming back for my weekly visit read more

Walking in the front door, the place was filled with Smoke as if the cooking ventilation wasn't running. It was also clear by looking around the restaurant that the dining area was not regularly cleaned. read more

This is the second time coming to the particular branch. The cheese is never melted and the burger is always cold. This is strike two. Would not recommend this Five Guys! read more

Wanted a burger and with Whataburger embracing the latest Covid hysteria and having drive thru only we opted for Five Guys, since they are notoriously slow at drive thru. Ordered 2 small cheeseburgers, medium Cajun style fries, and two drinks. Had to get regular size drinks as no large cups available. Kaitlyn (according to the receipt) was polite and pleasant as she took our order. Burgers were fresh and hot as always, Cajun fries were plentiful and over seasoned (I didn't think that was possible, but it is). A little taken back by the $25 for the lunch, but prices are posted and I do have that Mobile County Public School diploma, so I could have added it up and not been surprised. We elected to eat in since we had the little drink cups and I could foresee multiple refills with the mounds of salty fries. It also allows me to snack on those wonderful roasted peanuts. Walked up and asked Kaitlyn (again, according to the receipt, I hope that's really her name) for some napkins, she shyly smiled and handed me several paper towels off the roll in the cooking area, while apologizing sheepishly for the absence of napkins. Not sure who orders the paper products, but I am guessing they called in sick this week, cups and napkins are typically available in restaurants. This was just plain bad planning on someone's part. One of four employees was wearing a mask, if that bothers you. I can't really complain because the complete lack of consistency in Covid rules and regulations has left all of us confused, and I am just irritated at this point. I got the shot, let me eat in peace. Five Guys food was as always, the best in the fast food biz, the absence of cups and napkins was weird, don't they sell paper napkins across the street at WalMart? Just sayin' that's not really a luxury when you sell juicy burgers, and surely SOMEONE could grab a twenty from the register and go get some napkins, if the owner has an issue with that he/she/they could climb down from the ivory tower and drive their ass on down and bring some to the restaurant. With as many locations as in Mobile, at least one location should have a few to loan out. read more

Five Guys - Bonus Peanuts! - Burgers Near Me - Mobile, Alabama

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What a friendly welcome! When ordering burgers please note the lil burger is a single patty but full size. You can choose from a long list of "fixin's" to adorn your burger between the sesame seed buns. Fries are hand cut. I suggest you get Cajun seasoning on the side should you choose it. I didn't care for what they called Cajun mix. This is based on growing up on the TX LA border. All food is made to order so while you wait enjoy some complimentary salted peanuts. read more

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What can you say about this place that's not good? Every single time I have gone in there, there has been the best customer service! Not once have I encountered bad service, or anyone remotely unkind. The food is always fresh and delicious! The location in Theodore is fantastic but every one I have been to is so... read more

Went to buy hamburgers but got no service. Walked in and no one was behind food counter two employees were outside talking when I walked in was acknowledged by neither. Stood inside for ten to twelve minutes still no one came. Finally left asked the person outside was anyone working. She stated " she ain't in there" but she didn't ask if she could help and continued her conversation . Very bad service I have never bad service before and I go this place often this happened on July 20@ approx 1530 read more

Spent $30 for two and left hungry. Clean place, burger is small compared to Whataburger. Fries were not hot. Bun was not toasted as requested. Google and Yelp could not find this place, it was across the street. Peanuts provided but not that great. read more

Pretty good burgers, the meat was under seasoned and the fries were also under seasons. The the patties were slightly over cooked making it the beef patties dry. I've had better in the past but at a different state. read more

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Has be the worst 5 guys Location in mobile al. I place my order at 8:40 did not receive food until 9:15. This location is always dirty and Beyond slow. Keep in mind only two people in front of me that ordered before me. And there bathroom smell like sewage. read more

I've dined at 5-Guys locations in many states, for many years. My review is for THIS location from the Fall of 2020 until this Spring in 2021. 1) The restaurant is always clean and they attend to the dining room and restrooms as much as possible, frequently. There are usually 2 - 4 employees and the manager and they frequently walk the floor and clean, straighten up. 2) They are always friendly and courteous. I've never seen anyone not satisfied with the service while there. No one has had to come back to have their order corrected. Anything any customer asks is met with w hearty YES SIR or YES MAAM and they request attended to at once. 3) The manager (Gwen) is on her game and has a great crew, they all work together very well and get along. There's no sign of any strife and they are always in a good mood no matter the time of day or night I visit. 4) I've seen this crew tackle seemingly impossible and large To-To orders, sudden influx of customers forming a line past the door and they crank out the orders with utmost professionalism. I've orded for dine-in just before closing and they were A-OK with it and not a complaint. 5) The food has always been 100% spot on! No matter how I ask for things to be done, they'll do it and do it correctly. This never happens with any other burger chain restaurants. The reason it takes a few minutes to get an order is because EVERY order is made on demand from scratch. The patties are cooked before your eyes and the fries are always hot and freshy-fresh. 6) I really like this crew and I'll drive across Mobile to dine at this location because I know in advance that I'm going to get quality of service and food I've come to expect. I dunno what things were like there back in 2018 or 2019 but I attest that now this place ROCKS and I'm putting them on my xmas list. read more

Gotta love when a place delivers before closing. Great job guys! Got my order in a little late and they took good care of me. Thumbs up!

out of all the five guys ive been to this one has the mist saltiest fries ever. its like ordering salt with a side of fries. drinks are super watered down and burger is tasteless. the cashier was nice though gotta give them that. read more

If I could give no stars that would be better. The food was fine, the service ruined it. We arrived and they were cleaning the doors. Our group was waiting outside for her to finish it. The girl swung the door open and hit my little boy in the head with the handle and making his toe bleed pretty well. Honestly it wasn't on purpose. We knew that. However, when you injure someone it's polite to open the door and apologize, especially when they're bawling. When we got in and calmed him we were given a half hearted apology, then another employee gave us a very sarcastic smug smile when we picked our food. Then very obviously talked about us. I was super annoyed that not one employee, including the manager who walked to the door when it happened, ever asked how he was. No one attempted to help us with ice or anything. It's just disappointing when someone hurts a 2 year old and not one employee shows a bit of concern. I won't knock the food. It was a regular Five Guys burger, just watch out for flying doors. read more

Hands Down. This is the best Five Guys in Mobile, AL. Burgers, Hot Dogs, and Fries made to order. Friendly Staff and quick service. read more

Five Guys - Burgers Near Me - Mobile, Alabama

Being the Bobby Flay of Texas Food Reviews, I typically leave detailed and thorough reviews but I'll keep it sweet and short here; Five Guys may need to re-evaluate this location. They were out of their world famous idaho potato spud fries at 730 pm and the tables were a mess. My girlfriend sat on what we think was mayonnaise on one of the chairs. Thank goodness she was wearing white pants. Anyhow I know the staff is trying hard but they may need to step it up a notch if they ever want to be the best restaurant in southern Alabama. read more

This is always one of the best hamburgers going! The condiments, beef and the buns ...YUM! read more

Five Guys - Roasted peanuts always available to keep you until your burger is ready! - Burgers Near Me - Mobile, Alabama

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Best burgers, hot dogs, and fries in Mobile. The manager and employees are all extremely nice and the food was incredible. I'll come back every chance I get. Keep up the great work! read more

Five Guys - This guy is the greatest. He makes a great burger and even grilled the jalapeños and green peppers for us. - Burgers Near Me - Mobile, Alabama

There burgers are always very good. Do not ever order a large fry unless there is like 5 people eating with you. They dress the burger how ever you like it. read more

4 stars for the food because it's great ! Minus one star because of service. I ordered my food and the guy messed the order up .I bring it to his attention only to be let down again . I ordered 2 large drinks ,he hands me 2 med. I order a Cajun fry and he gives me a regular. I bring this to his attention and he said he would give me my order when the fries were done cooking fair enough I'm a nice guy ! I wait then wait then wait ,5 orders go by ...no fry ! I walked out and posted this with a picture of him maybe that will get his attention since nothing else did . He acted like he was on Thorazine... read more

Five Guys - This is the guy that took my order and messed it up three times .on the third time I walked out because he never fixed it! - Burgers Near Me - Mobile, Alabama

Always delicious! Service is hit and miss! Sometimes you will have a nice cashier and sometimes you may have someone rude.

They make a good burger but the price is too high. Everything is ala cart. So burger ....7 bucks. Fries 2.19... drink 1.99...so for a burger fries and a drink you are at 10/11 bucks. Not worth it to me. You can go to a sit down place at that price. Now granted my fam normally splits the fries as you do get a lot of fries but even kids burger or hot dogs are 3/4 bucks each with no drink or fries. I say pass on 5 guys. read more

The food here is great. It's always fresh and tastes great. The people are nice, too. The choices you get to make on what you want on your burger is awesome. You really get to make it your own. The hot dog is great. It's made with all beef sausage and is fantastic. read more

Food is good but not worth 10$ a burger and fries or 15 w fries and drink and burger. Mugshots is much better, also the best thing about this place is the fries but you can only get super large portions but still cost 3$. I'll still eat here but it's ridiculous prices for the quality food. Plus I don't want to pay(built in to price) for all the sides when I get only one or two on my burger. It says free but someone is paying for it, and not the business. read more

I came in for a clean restaurant, but instead every single table is filthy. I'm the only one here as a customer while the 3 employees are sitting at a table eating. It's a shame I had to clean my own table. read more

Nice staff and smells very nice in there. Clean. Nice setup and bathrooms. But what struck me was the music - cinematic and theater music! The little mermaid, phantom of the opera, James Bond theme... very random and honestly a little obtrusive at times, but overall comical and enjoyable. read more

Love their hamburgers. They also have hotdogs & several different sandwiches. This location here is open 7 days a week. I do recommend them. read more

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I have always been a fan of Five Guys, but this location is the best. The burgers are fresh and the staff was incredibly friendly. I have had issues at other Five Guys with the burger being a little too greasy, but this one was perfect. I got the Little Bacon Cheeseburger and it was the perfect size. The fries were crispy and delicious. I did prefer the regular fries over the Cajun ones. The Cajun fries were too salty and heavy on the chili powder. read more

5 guys always delivers great burgers and a large portion of fries, but their prices are just unreasonable at this point. 3 of us got burgers, shared a fry and only one of us got a drink and the ticket was over $40. I looked over the receipt to make sure it was right and it was. I just can justify the prices for the food. read more

Great food great service fast services outstanding you get what you pay for keep up the good work