I've never written an online review of a restaurant, but I was significantly disappointed with today's experience, I just became turned to. I've honestly always lov(ed) eating at Five Guys, they always give generous amounts of french fries outside of what you ask for and their burgers are very nice portions. However, when it comes to ordering in large, I sincerely recommend not choosing this location as your diner. I hate the feeling I get whenever I order in bulk with my family and a few others that my order could potentially be wrong, and this restaurant has sadly put my emotions to the test. I ordered 7 burgers today.. so overall I spent around 60$. You think more business would mean better service but you will be sadly mistaken. 3 of my burgers weren't even included when packaging my order, and by the time I got home to my large family, I just felt the need to go back so everyone would be satisfied. I give this review 2 stars because initially they did work with me in granting me a 20$ gift card for the inconvenience, with their manager personally handing me the new order. She gave me a reassurance in such I felt as if everything from that point on will be okay. Nobody's perfect.. I understand mistakes may happen. HOWEVER, by the time I got home.. I realized the burgers were completely wrong in their process of even remaking the burgers. I'm sincerely disappointed, and can't even bother my time in calling them again to tell them of such a mistake. I sincerely do not recommend this location in placing not only large orders, or even small ones. Going through so much in making sure I get exactly what I ordered turned me off from what used to be a mediocre experience. The price made it worth it initially. However now, I don't think I'd waste 2 hours (30mins there and back twice) on making sure I finally got my order correct especially when I spent 60$ on it. read more

They were super busy with Grub hub today and the wait was very long . When I received my order I was also handed a gift card to compensate for the wait time, what a wonderful gesture!! read more

Clean bathrooms, clean restaurant, free peanuts, amazing burgers, friendly and welcoming atmosphere!!! Highly recommend this location to anyone nearby! Also, highly recommend a shake or the Cajun fries!!!! read more

The food is SENSATIONAL. I've never had a bad experience (and I've eaten here WAYY too much) Every time I walk in the door I'm greeted with a smile and and excited "Hello!" I would GLADLY put myself in a food coma to enjoy as much food from Five Guys as possible. Would eat here every day if I could! read more

This is the perfect example of how people in Northwest Indiana crap their pants every time a big-city, trendy restaurant comes to the region. (For other examples, just look at the absurdly long lines that swirl outside the doors of Coldstone Creamery in Dyer and Portillo's in Merrillville. God help us if a Sonic should ever come to the region.) For whatever reason, NWI people think, "If it's in Orland Park or Chicago, it must be the best place EVER." Let's just take a look at Five Guys and determine if it really is as marvelous as the local press says it is, shall we? The food. Wow. That was actually a pretty darn good burger for a fast food joint. I'll give them that. You know what, though? I've had better burgers. And for less money. One of the biggest turn-offs of this place was the price of their food. I think I ended up ordering a "junior" size and still came out to an unreal amount of money. Same deal with the fries. Sure, they were pretty good--maybe above average--I don't even remember because they weren't that memorable. But I think that when I pay a hefty amount for fast food, that food better wow me. The restaurant itself was a little messy and disorganized. I felt like it didn't have enough seating and if I remember correctly, the seats and chairs were all made of flimsy plastic. If they're charging six clams for a junior burger, I'm sure this joint could scrap out a few bucks for some decent furniture. Then, there was the whole deal with the peanuts. It really kind of grossed me out. Giant boxes full of peanuts in a burger place don't sound that appetizing. And this was the type of place that where you pick peanuts out of a giant vat and spit the shells on the floor. I'm still trying to figure that out--where exactly do peanuts fit in with burgers and fries? The last thing I'd like to address (and this goes for all of the trendy chains) is the employees' trained behavior. These people were friendly, patient, and helpful (I even witnessed one poor cashier try to help a 187-year old man when he asked, "Now what's a 'burger'?". However, I just can't get over that ludicrous show they put on to make it look like some sort of kitschy, impatient worker-flipping burgers as fast as they can because they're so busy-cooks repeating orders when they hear them from the cashier-type of restaurant. I'm over that. Just because the cashier shouts out my order in some sort of warbled, shorthand restaurant talk and the cooks repeat it doesn't make my food taste any better and it doesn't make it come out any faster. This whole trend of trying to be cutesy in front of the customer is really disgusting. This stands true for those singing nerds at Coldstone and the sandwich-makers at Potbelly that like to strike up conversations. But somehow, the rest of the population of NWI DOES think that these cutesy little idioms must make the food taste better because they really pack in this place. A quick wrap-up: food is average; price is too costly; restaurant is kinda dirty; employees are annoying; customers are hillbillies. read more

So....Five Guys.... I'm going to be honest; before my vegetarian days, I loved me a *good* hamburger. In-N-Out? Hell yes! Schoops? Don't mind if I do. Now, five meat free years later, I still end up in a burger joint every now and again due to some rather carnivorous friends and family. Even now, I am not bothered by a dinner companion scarfing down a burger or whatnot--it's not my bag, but I am not one to be preachy. So this isn't one of those "vegetarians condemning all things meaty" reviews. What this is, however, is a "holy-shit-this place-is way-over-hyped" review. Why? Well, because it simply is. My daughter (a very hamburger receptive omnivore) and I ended up at Five Guys one night when a meeting ran late and I just *knew* that the cupboards were Old Mother Hubbard bare. We arrived around 6:30(ish) and the place was *packed*. Sardine packed. WalMart-on-black-Friday packed. You get the idea. My first instinct was to bail, but my eagle-eyed daughter had already spotted the complimentary peanuts. I was stuck. We were in for the long haul. Seeing as there was zero chance of scoring a table we opted to get our meal to go. My daughter ordered a cheeseburger with onion and ketchup (catsup?) only and I immediately zeroed in on the veggie sandwich. Notice I did not say veggie burger--Five Guys makes a veggie sammie which is basically the burger fixings (tomato, lettuce, onion, etc, etc) on a bun. Seemed odd to me, but I always seem to get a grilled cheese at a burger joint so I was taking a chance. Go me. The burger was definitely well-done. Not "bravo" well-done, but cooked-through-and-then-some well-done. Yes, I know Five Guys is known for their well-done burgers, but something tells me this was not the pantheon of burger cookery. The veggie sammie was...messy. Hugely messy. And wet...which is odd seeing as I didn't order any sauce or the like on top. It was just...wet. The bread mushy and sopping and pink from what I can only guess (hope) to be the juice from the tomatoes. Just not appetizing. My daughter only managed a few bites before she gave up and started in on her fries (fairly decent) and I went off the vain hopes of finding something to eat within my barren kitchen. Maybe we introduced ourselves to Five Guys on an off night. Maybe we just aren't the Five Guys type. But given the options in the area, I can't say I'm willing to overlook the hype and plunk down my hard-earned dollars for another go. read more

Really don't understand all the hype. Good food, hot n tasty, but for the price ($19.75 for two burgers, two large cokes and an order of fries) give me Schoops in nearby Munster, IN any day. read more

Super yummy and satisfying!!! They also accommodate dietary needs (gluten free!) and take it seriously. I love the lettuce wrap cheeseburger & fries!!!! I get it every time! They have so many ingredients you can personalize, it's my go-to burger place! The service is nice and it's clean inside the restaurant and they play good music. Plus, the staff says goodbye to you when you leave and its an all around great experience. read more

Burger and fries are ok but not worth the money. For dining in no trays?!? All my food was thrown in a brown paper bag. High end prices but not high end service. read more

Very slow. Woman making a call in order incredibly slow. ZERO sense of urgency. 8-23-19. Order was called in at 4:44pm. Wasn't ready until 5:17. read more

Good is really good. I prefer it to Meatheads for relatively the same price range. Love that all of the toppings are free for your burger. Also the crew here is just stellar. They make me happy! read more

This was probably the most mediocre Five Guys (Fat Guys) I've been to. The fries were not seasoned at all and had a weird taste, and the burger was so greasy that I spent most of the time cleaning my messy self up! However, I love their hot dogs and service and if their burger is even remotely made correctly, then it's awesome. For now, just a run of the mill three star experience. I kind of miss the old Blockbuster. read more

We had such an awesome time at Five Guys Burgers and Fries for our MS Fundraiser that was held last week. The staff were upbeat, friendly and the food was GREAT!! Thank you for such an amazing experience and YOUR SUPPORT!! read more

Just like what we knew back in Southern California... kind of like comfort food!

Use to be my favorite place. Now staff can not seem to get a basic order correct. If you do go here check your recipe even when they repeat the order back to you correctly. Two weeks now in a row they got the order wrong. Not sure will be going back to this location. read more

Cajun fries are the best. Burgers are good, Kinda expensive for a family outing.

I was expecting a really good burger with all the hoopla. I thought everything was just awful! First of all, you walk in, the music is so loud and playing horrible 80's rock music. Second of all my double hamburger was so small and dry, I left feeling very unsatisfied. Thirdly, the fries totally suck! They are undercooked and tasteless. It cost $ 19.94 for a double patty hamburger $ 4.99, and double patty bacon cheeseburger $ 6.29, a small order of fries, two large iced teas at $ 2.09 each. Ridiculous! My husband said his bacon cheeseburger was horrible also. If I want to spend that kind of money for a GOOD hamburger, I would rather go to any Schoop's in the area. Even Burger King and McDonalds is better than this crap! I would have given it 0 stars! read more

Good burgers. Greasy great for a hangover cure!!! Better if you eat them there... One order of fries will feed a small army.

Burgers are the best! My son loves to eat here. We will definitely come here again the food is a little pricy for a big family but they give you plenty of fries so you can share. You won't be disappointed!!!! read more

The burgers are great, the fries could be better. You get a lot of fries. I think the prices are average. The service is always great. The wait is good and the place is clean. read more

Just the thought of this place made me want french fries. Food is great (a tiny bit greasy form some people, not for me.) All the food items are good and the free peanuts make a trip to 5 guys a good idea anytime. read more

Love the fries, Love the burger!! Hand made flavor, topping choices are plenty, fries are fresh cut, they even tell you where the potatoes of the day came from!! I ordered food to go, they offered me water while I waited, they also offered peanuts to snack on. Its made to order so expect to wait 5-10 minutes depending on lines. Reminds me a lot of In and Out Burger in the West, simple menu, wam bam thank you ma'am quick but FRESH food! Will be seeing you again! FYI: 2 burgers and LARGE fries cost around $13. The fries feed 4, we just like leftovers! And if your ultra hungry, then you go for the double burger and that is upwards of $5 by itself. $13 spent here is WAY more quality than $13 at MC'd or BK! read more

I tried getting a mix of Cajun & regular fries and they were not able to do it. I also ordered hot dogs w/everything assuming I would get what typically goes on a hot dog. Mustard relish & onion. Instead I got lettuce mayo and tomato. Really??? Where do you get these people? read more

Nothing fancy, but you will get a fresh and tasty burger and have your choice of many toppings. Fries are good and complimentary peanuts while you wait. Tends to be loud. Beware: portions are large. A single burger and fries will fill you up. If you add a shake, you'll need to be rolled out. read more

So everyone knows I love Five Guys but today I got lunch at Five Guys in Schererville IN and it was horrible. I paid my bill $33.11 and once my meal finally made it to the counter I looked in the bag and the large fry I ordered was so skimpy. I asked the lady on fries if this location stopped putting fries just in the bag. She said she did and turned around to the other girls which had this "ignore her" face on. At that moment my mom stepped in and said oh no this is the smallest amount of fries we have ever had at this location or any other (literally she only put fries in the cup). So with an attitude she said I'll give you more she served 5 other people then handed us a McDonald's kids size of fries in a bag... then I finally get home to my burger WTF it was not up to Five Guys standards.... with all that being said Five Guys gets a NO.... and I've eaten lunch with them at least 5x in the last 2 weeks. Horrible experience!!! #fiveguyssux read more

Wow...what a disappointment! We found the place to be really dirty, bathrooms smelled so bad & no soap to wash your hands. Crumbs on the seats and the food...I love fries. Theirs were whimpy & greasy. This showed me they had NOT changed their grease in the fryer for a lonnnnggggg time. The burgers....were ok, I've had better. Hay Schoops & Portillos, you have nothing to worry about from this place! read more

My mom and I have been coming here for many years. When they first opened they had an amazing stuff. Over the years the professionalism has definitely gone down hill. My mother had ordered a bacon cheeseburger with no tomato or mushroom. They completely regarded her request and she did not see any bacon. She politely got up and told them she had gotten a bacon cheeseburger and did not see any bacon. The kid behind the counter rudely told her that it was underneath the two patties. My mom said okay and came back to her seat. We could hear them discussing what had just happened from the complete other side of the restaurant. After all of this, another worker then brought her MORE tomatoes to her seat. My mom politely told her that she had asked for no tomatoes and that she had taken them off of her burger. The girl kind of chuckled and walked away. She proceeded to go back to the worker area and then started talking about her AGAIN. So I heard them talking about my mother twice in one visit. We will not be returning to this location. read more

amazing fries...some people say theyre too greasy but i disagree..because theyre hot and fresh! service is 10/10. Very clean and you can watch your food being made which is great. read more

Great service and atmosphere! All crew members are friendly and the service seems sincere which is hard to find !

Overrated. Burger is alright but expensive. I enjoy a Culver's burger much more for a chain burger.

Haven't been to Five Guys in about six months. We ordered one burger with all the free toppings and one burger with bacon, lettuce, and tomatoes. Plus a small fries and a large drink. The first thing that we noticed were the size of the two burgers and fries. They were so small! Before, their burgers were bigger and the small fries were enough to feed two people easily. Unfortunately, the price didn't equal the size of the burgers and fries. read more

Yuk! I wouldn't bother! Hamburgers are awful. Way too many greasy fries. Chicken not good either. I don't know how this place satays in business. There are so so many better hamburger places in town! read more

tasty burger with numerous toppings to choose from. i wouldn't say it was greatest i've had or that it lived up to all hype. the fresh cut fries were greasy and lacked flavor. i'd rather grab a schoops burger....plus it would of saved me a few bucks. fives guys is expensive. read more

Best damn burger around town... Love their cajun fries.

Awesome burgers! They taste just like an In-N-Out burger, and the prices are 4 to 7 dollars. The only thing I didn't like was their fries, they were a bit soggy and undercooked. The staff is fast, friendly, and helpful. The dining room is clean and well designed. read more

very good cheeseburger and the fries are awesome,even had them make me a triple!! the meat is very flavorful and they have alot of toppings to chose from. read more

I've been here a few times. Food is always great, and the service is friendly. This is one of the better burger places around, and I highly recommend it. read more

Everyone I know kept highly recommending this place to me. I was told it is the best burger in the area. It was a good burger. I may return to this place. I'm not sure though. It was kind of pricey for what you get. And what you get is an average tasting burger with average tasting fries. There were other items on the menu that I wouldn't mind trying if I do go there again. meh read more

I've heard that this place had great burgers, so I stopped by on my way home from work. I ordered 3 burgers, one for myself and my girlfriend, and another for my roommate. While waiting the teenaged workers were goofing off, witch didn't bother me untill I got home and realized they forgot a burger. When I got back and showed them my reciept, they didn't even apologize and continued to act like fools behind the counter. Needless to say they took forever and acted as if I was a problem. It's too bad because the burger was good, because of my experiance I still wouldn't go back. read more

These bugers are HUUUGE!!!! Nothing i love more than to land my private jet in Griffith and waste not time to get one of these delicious burgers. If someone tells you its not satisfying then it is FAKE NEWS!!!!! I even took my boy Bill Clinton here after all our beef was settled. If you think your spending a lot of money at this place you must be cheap. If you want crap quality food that is not fresh then take yourself to that place where a clown can cook your food and hour before you get there. Look at it this way any other place with this good of food you have to add a tip on your bill unless you are a piece of garbage who doesn't tip. You order your food and before you can even pay you can hear the sound of the fresh not frozen burger hit the grill. Trust me I know fresh have you seen how I dress. Crispy bacon, fresh fries from an actual farm, and a Coke machine that will satisfy even the pickiest people. Get yourself over here for great food, service, and a chance to meet The President. read more