I love potbelly's and typically I'm happy but I got an apple walnut salad and it was so absolutely old. The apples were so old it almost tasted like they had been fermented. Some of the salad greens were slimy and brown, and the grapes were brown. I don't even understand how the kid making it didn't notice it I did the second I got home and looked at it. I was going to drive it back but I like 15 minutes away and it's not worth my time but here is a picture of it literally throwing the rest away. read more

Potbelly - Gross walnut salad - Sandwiches Near Me - Highland, Indiana

Today I drove over 150 miles, visited four customers and needed lunch so I stopped at your Highland, IN location. This is the most disgusting location I have ever been in...and I travel for work...so I have seen some stuff over the years. I ordered my lunch, got my food and then before I started eating...I had to use the restroom. So I set my tray of food down on the table and went into the restroom...from what I saw in there I will NEVER go back here again. The toilet was covered in pee and pubic hair...I thought maybe someone was a slob and messed up the bathroom so I was going to just let the staff know the bathroom needs some TLC...but then I saw the checklist on the wall showing the bathroom should be checked hourly. Holy cheese and rice...the check list was from 6/27...in case your math is a little shaken...that SIXTEEN DAYS AGO. After seeing the checklist, I know why that bathroom looked like a Speedway station bathroom...it isn't being cleaned regularly. For kick and grins, I checked the ladies room since no one was in there and that bathroom didn't even have a checklist on the wall. When was the last time they cleaned that restroom??? The clincher was when I went to wash my hands...just like the employees should be doing when they use the restroom...AND not only was the sink disgusting....THERE WAS NO SOAP. If there is no soap in the restroom...how are the employees washing their hands????? I was not interested in finding out if the do or do not wash their hands after using the bathroom here...I left the bathroom and threw my ENTIRE LUNCH in the trash. $17 lunch...straight into the garbage...didn't even take a bite. I can deal with food mistakes but this is disgusting. read more

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Great food. Good service. But l believe that people who work around food should have their pants all the way up and their underwear should not be exposed to the food products. Please tell your employees to do this. Underwear is for hygienic purposes and exposing them around food defeats the purpose. read more

PotBwlly has very great ambience! Relics to look at , a good aroma ! Freshly baked looking bread .. But have no aerial view of the toppings that should be getting placed upon the sandwich Very deceiving on what said sandwich maker thinks you should be getting,, amount big or small Portion wise - pertaining to the amount of toppings they put on, Bad Potbelly! read more

The dining room was close and doors locked. Sign said to order online for pick up so we did. Pick up time was 2:20. I walked up at 2:20 on the dot and looked in the window. The working inside was leaned up against the counter drinking a soda and looking at her phone. She saw me and walked into the back. I waited for another 15 minutes before my girlfriend called the restaurant asking about our food. Five minutes later they open the door handed it to me without a word. No thank you, no sorry - nothing. The food was a mess. Cold and soggy sandwiches. Never again. Hire better staff. read more

I recently moved to Indiana and discovered Potbelly's. They have a limited menu, but everything from their sandwiches to soups and salads is delicious. It's become one of my go to places. read more

Saddest most pathetic excuse for a sandwich. Paid for the big Mediterranean and got barely more than lettuce. It's supposed to have hummus, feta, cucumbers and red peppers in addition to artichoke. As you can see from my posted picture....there is hardly a sprinkle of any of these. The cheese is barely visible and I didn't taste that or the hummus. And that's literally the sandwich. I added lettuce and onion. I only see lettuce. What a rip off. Used to be my favorite. Now I'm done. So disappointed. read more

Potbelly - Saddest most pathetic excuse for a sandwich. Do you see anything but lettuce? I sure don't.... - Sandwiches Near Me - Highland, Indiana

Stopped by Potbelly the other night and although the sandwich was good, the customer service was lacking a bit. It was also a bit unorganized. It could've been an off day or maybe someone was on break, but I noticed the lack of communication between the two girls who were working there. I ordered with the first girl and the second girl made my sandwich, but did not know the rest of my order. Usually Potbelly is on top of it, but not last night. The energy was lacking as well, but my food still tasted great and I still enjoy going there. read more

Food was great- they absolutely were following safety protocols, in my experience, which is so nice. Outdoor seating too- if you are hurry-I highly recommend this Potbelly read more

My favorite quick sandwich. I like the meatball with tomatoes, onion and peppers. It's a gotta order. I also enjoy the roast beef with peppers - also a must taste. I have eaten at potbelly a across the US - since they expanded off of Lincoln Ave in the Northside of Chicago. I have been pleased with the consistency and quality of Potbelly. I look forward to the one opening up in Kingwood, Texas! Always a good sandwich! read more

I can say so much about Potbelly. I love love love their veggie sandwich. The thing is no matter who is with you they have something for everyone. From cold to hot sandwiches. I really appreciate how quickly they get you in and out. Especially if you are there on lunch break. read more

Potbelly makes some of my favorite sandwiches. Potbelly is also about more than just sandwiches. It's about the people, their quirkiness, the dude jamming somewhere, etc. This place was so blah and lacking energy it was simply disappointing. Not only that- it was just not a great Wreck... maybe b/c it lacked love and energy. I'm not sure... but it was truly disappointing especially since I only get it a couple times a yr! read more

I've been to Potbelly in the city and been impressed. Highland - first visit... not so much. We arrived at 11:30am for lunch and were the only customers. We ordered 2 sandwiches, 2 chips and 1 drink for... $17????? Seemed high so I asked for a bill. The bill was for $12something and not ours. Next bill: $17 and ours with other food on it. After a discussion with the server and a long line of annoyed people behind us, finally got our bill for $14 plus. Still too much for a couple of not that great sandwiches. So, inefficient and an only okay lunch. Like the review says "Meh. I've experienced better." read more

Best sandwiches ever since which which got taken down. Good for groups, kids, and families. Moderately priced for the quality. Check out the secret menu before ordering, the best stuff is there go here read more

Before I moved I was a regular customer, maybe once a week or twice. This is by far my favorite hot sub place ever! Everyone is super nice, food is great and the place is clean. I miss this place and wish y'all would open one up in Vegas ;-) read more

This is the only potbelly that I know that is in my area. I usually buy downtown and I love the way they make my chicken salad salad. When I come here its just....OK. The staff is pretty nice but I'm use to more quirky staffs at other places. I'm a fan though and will be back. read more

I'm writing this review after multiple bad experiences, as I'm one who likes to give places a chance and give them the benefit of the doubt at times. This is ridiculous, we ordered 2 and a half hours ago. We ordered for employees at our business and first could not even place it with the app as it wasn't working properly. We then called and we're put on hold for a long time and finally could place our order. We have waited and waited and called many times and they gave multiple excuses as to why our food was not there. Each time we were faced with poor customer service. They told us our order went out with the door dash and was en route yet here we are 45 mins later with no food. We called to speak to a manger and she was very unhelpful and could not give us any information we asked for. She was also very unpleasant. We have been understanding, but this is ridiculous and unacceptable. Completely handled poorly the entire time. Never ordering from here again. read more

Great service and quick...I ordered the Italian on flat, and my other half got the Wreck...Both were good. The flat seemed to make the sandwich smaller but it was filling for the price, and good in taste. $16.95 for 2 sandwiches, a bag of chips and a 20 Oz bottle of Dr. Pepper good for a quick bite to eat. read more

I love the atmosphere of this place, the rustic retro vibe is amazing! I got the Hammie when I went which was very good!

$8 bucks for a sandwich and drink with no chips. The wreck was ok. Not great and surely nothing that I would come back for. I had time to explore their decor and they need to concentrate more on the food. We need more Jersey Mikes! Now that is a sub that has fresh cut meat and ingredience on crispy french bread that makes your mouth water. read more

I've never been disappointed with the food, very good and fresh. The staff is always friendly and I like the environment. It's a nice place to sit down and have lunch. read more

Love their salads.. Haven't tried anything else yet!!! Everyone seems nice and the place us really clean!! Will def be trying something else next time read more

I've been eating at Potbelly since it was a lone store on Lincoln Avenue in Chicago. I loved them then and still like them now. I like the addition of salads and chili. This store is the largest Potbelly that I have seen. I think the size decreases it's charm and eclectic feel. But the food is good, the service is pleasant, and the prices are decent compared to some sub shops. Definitely worth a stop. read more

Good food at reasonable prices. Great service. This is a great place for subs and salads.

This is my favorite place to go for lunch or dinner! I am a repeat customer and can't stop going back. I love Potbelly in general but they have such a great attitude here and nice, friendly staff. I couldn't ask for better treatment and sandwiches. The cookies are amazing! You will not be disappointed. read more

I just had the pastrami sandwich and it was terrific! I hope they put it on the regular menu.

If I could give 0 stars I would. I placed a large order for delivery to feed my staff today at a location that is less than a half mile away. After I paid via credit card I was told it would be about 30 minutes. Not a big deal. After an hour wait I called to check the status of the order and was told they were waiting on the door dash driver to pick up the food but it should be shortly. Maybe another 20 minutes past and we called again, we were told the driver had just picked up and should be to us soon. Another HOUR past before we bugged them again. Still no food. They would put the order in for us again and have it there in a half hour. 45 minutes and nothing. My staff is starving and Im out over $60. I call again to cancel the order and was told I need to wait until tomorrow before someone can give me a refund. I paid you to not give me food and now I have to wait to start the refund process? Meanwhile I was met with annoyance each time I called wondering where the food I paid for was. No food and horrible customer service? My co-workers and I have decided we will never go to Potbellys again. Whether for personal or staff catering. We then ordered from Jimmy Johns and got our large order in less than 20 minutes which is clearly the choice we should have made from the get go. read more

Love this place! Never had a sandwich I didn't like there! Very affordable! Staff is super friendly and quick. Catering services are awesome too! Highly recommend!! read more

The new Kingwood Restaurant needs to get its act together.....STAT! Pulled into the drive-in at 5:30 on a Friday afternoon. I was the third car in line. Order was taken right away. Ordered the chicken salad sandwich and Farm Salad. I sat in line for 14 MINUTES......WAITING AND WAITING. Finally I get to the window and the server is on his cell phone obviously on a personal call, he reaches out and grabs my card and then slams the window. I sit and wait for another 6 MINUTES. They have my card so I can't leave. Finally I knock on the window and interrupt the server (who is still on his personal call) and I motion I want my card back, he opens the window and thrusts the card at me and slams the window AGAIN. Another 4 MINUTES and my order is finally brought to the window, it takes another 3 MINUTES to put the sandwich and salad into a bag and thrust it through the window to me....not a thank you...have a nice day...or kiss my butt....just slams the window in my face and that's it. Bottom line....the plain chicken salad sandwich was DRY, FLAVORLESS, I ate about half and threw away the rest. The Farm salad was soggy, chopped up so small it was actually soupy, there were 5 small cubed pieces of chicken on the salad that were dry and hard and they did not give me the packet of dressing. The salad was SOUPY AND FLAVORLESS and I took about 5 bites before throwing it out. The meal cost me $14 and was a total waste of my time and my money. I would NEVER RETURN. If this is par for the course Potbellys won't last long in Kingwood. read more

I purchased what I thought was a bowl of Lentil Soup, only to find once I arrived home I was missing lentil, kale & sausage. Lentil broth, very very disappointing. Bypass the Highland Potbelly. read more

The food is great. But the guy playing the guitar makes me want to take his guitar and beat him with it.