I was not overly impressed with 5 guys. We have only been to this place one time. The guy who took our order was impatient and unfriendly when we asked questions about the menu. My burger was extremely wet which caused the entire thing to fall apart making it impossible to eat. I also don't understand why they tell you that you can have anything that you want on your burger, but give such skimpy amounts. ONE mushroom on a burger does not count as a topping. I agree that the fry order is strange. It's fine for two people to share, but I can't imagine going solo for lunch and ordering such a massive amount of fries. I don't get the whole peanuts-in-a-burger-joint thing.......peanuts and burgers? Prices are a bit on the higher side for such typical burgers. Can't get out of there for under $10 person. If the burgers were fantastic, I wouldn't mind the pricing, but they aren't that great. Smashburger will continue to get my business over 5 Guys. read more

I don't see what the big deal is. When I went the soda machine was broken, and the food was bland. Didn't really think the fries were anything to care about. Very sub-par, and more over, just because they give you all you can eat, free peanuts, doesn't mean you should pay so much for a burger or hot dog. Not worth the money, not worth the trip in my opinion. Wouldn't return, wouldn't recommend. read more

The burger was fine but the bun was really really soggy. It ruined the burger. If they can figure out a way to keep the bun fresh it would be great. read more

One of the best burger joints I've ever been to. The list of toppings for the burgers is insane, and the cajun fries are fantastic. I went here with my roommate last night, and we pigged out! I got a cheeseburger with jalapenos, grilled onions, mushrooms, tomato, and a little A1 sauce to try something new. My roommate got a plain bacon cheeseburger. We split a large order of cajun fries. The fries were literally some of the best fries I have ever had. The consistency was excellent and the flavor was bold. The burger was great! The meat was juicy and flavorful, and the list of toppings was so comprehensive that it would be nearly impossible to find nothing that you like on a burger. Delicious. read more

I don't get the hype. Maybe I'm just too loyal to In-N-Out, but I would take In-N-Out over Five Guys any day. The burger was good, but not great, and I could do without the fries. If it was cheaper, I would give it 3 stars, but $10+ for a burger, fries, and drink? I'd rather go to an actual restaurant. Or eat an In-N-Out a few times... read more

They are always super slow at this location and the fries are soggy. Not worth paying for parking to wait excessively long for soggy fries when you can go to a different location. read more

Well....I had been hearing about this joint for weeks. So after spending New Years Eve on Mill Ave, the hubby and I were looking for more than the undesirable street fair food. We walked on over to Five Guys. The line was long; the place was packed! "MUST BE GOOD", we said to one anther. $4 something for the Small Cheeseburger. We each ordered a burger and shared an order of "their award winning fries" (sarcasm). Thirteen dollars later and fifteen minutes, we received our food. We rushed two blocks over to our hotel. Now to make a long story short, save your calories, time, and money. I have had a better burger from the Golden Arches, for a lot less money. Twelve dollars less. Happy 2011! read more

My 1st time here and it wasnt my last. The Cashier greeted me and was cheerful. Its way better than In And Out and Fat Burger. They dump the fries in a Bag and its enough fries for 2 people. The Beef tastes fresh and is juicy. The Cheese is thick but a lil runny on the ends. I enjoyed every bite of my burger. Only thing that they should add to the menu are Shakes and Onion Rings. read more

The staff here clearly doesn't understand English. I ordered a burger and they gave me the wrong order and my friend ordered his order as well and it was completely wrong. The employees here need to take their time and listen as well and turn the music down because clearly they can't hear a customer paying $15 for a burger and not getting what he paid for, it's bogus. Never coming here again and not recommending this location to any of my friends and family. read more

The burgers always come out hot and delicious, plus there are a ton of toppings at no extra cost. One order of fries is enough for 4 people and they have free peanuts! The only downside was it was a little bit warm inside and I can only imagine that in the dead of summer it might actually be down right unpleasant, if they don't start cranking up the AC. Great burger place! read more

it is not at all tasty and not useful, the guys who work at tempies and in particular their manager simply do not deserve this position or take someone else's place ... read more

Food is yummy!!!! I have never been to a 5 Guys, so I was pleasantly surprised. I ordered a burger, unaware that it is actually a double burger, which was HUGE! Hubby and I shared a large fry. We could have easily split a burger and a small fry. Love that fact that "everything" includes grilled mushrooms and onions. So much food. This location was messy. I am not sure of the peanuts are a great idea because there are shells and dust everywhere. read more

Keep trying this place year after year to see what all the hubbub is about. I dont care if they are rated the best in the country they are mediocre at best. Smashburger, In and Out, and Red Robin are a much better products read more

Maybe it's because I had a hot dog, and not a burger - which they are apparently known for - but Five Guys left me flat. The Kosher Style Hot Dog that I had was "just a hot dog", ordinary, overly salty (grilling it didn't help that), and a far cry from the Vienna Beef that I love. That's all I had, and I won't do it again. To be fair, I should probably go back and have a Burger since that is what they are known for. I wouldn't bother with a hot dog here if you are really into hot dogs... read more

After friends from mainland have been telling me this is better than In-N-Out , I got an opportunity to try during my layover in Phoenix. I do like better than In-N-Out now. Cajun fries are good also. read more

I've been to both the Mill Ave. and Ray Rd. Locations and both were exactly the same quality wise so this review can be considered for both. Yeah it's a chain burger place but it's a GOOD chain burger place. Big delicious burgers with almost any topping you could want all included in the standard price (so make sure you get your $'s worth by getting your burger loaded). I don't have anything negative to say about the food, don't think I've tried the fries since once you make your meal into a combo you're getting out of fast food pricing territory and well I feel bad paying over 10 dollars for a fast food burger. That really is the only drawback, slash a few dollars off the final meal cost and this place would be a shoe in for 5 stars. If I'm in the mood for "fast food" burgers it's this place or In n Out with I'd say a 75%/25% split favoring Five Guys. read more

very good Burger and fries. Burgers and fries made to order. they give you alotta fries! but its about 10-12 buck to get burger fries and drink. way better than any fast food burger including in and out. good stuff a must stop if you like burgers and fries! and its on mill so no free or easy parking on weekdays read more

Big reputation that was largely lived up to. A generous burger without being a contest size. The fries come out hot and fresh with the skin on which I like. Ingredients were fresh and my favorite part is the fast service. Get the order, take the cash and get the food out seems to mantra at Five Guys. A bonus is the new coke machine that allows for a veritable plethora of soft drink choices or the mistake of a Smirnoff ice. Four stars for sure, but difficult to see how a chain could win so many best burgers nationwide. read more

Pretty good burgers. I typically only get the one patty but they have pretty good flavor and the buns are very good. Can't write much else on the burger cause it all depends on what you add to it. As for the beef, most of the time it was done right and flavorful, sometimes not so much. The fries are very good. Not super fantastical or anything but good. But since it's close and pretty good, when I need a burger I'll head down there unless something else comes up. Not bad for a fast food chain! read more

A but pricey for burger & fries combo, comes out to about $13 for a single patty combo. Average tasting, prefer In N Out to this.

We had a great experience. The cashier explained everything and was very friendly. My sister even asked if they could make her fries a little more crispy and it was no problem for them to do it and they even let us keep the fries we already had. Great service and the food was real and tasted awesome. Definitely will go there again read more

In a world of fast-food burgers, for me, success trends toward simple. Similar to In & Out, Five Guys has a mid-century, nostalgic feel. It does not offer an expansive menu and there are no "secret" spreads like on In & Out burgers. Instead, the Five Guys cheeseburger is probably best described as a backyard cheeseburger. But sometimes, you don't want all the frills--you just want a good, basic burger. read more

IDK what all the hype is about... burgers are average... they load you up with fries.. which is nice. soda machine is cool. but a meal with the smallest fries and JR burger + small soda; and we're looking at a $11 lunch... way over priced IMO read more

Hands down love this place. It's a very simple menu, but I've never had a better burger anywhere else and the price is definitely reasonable. Try the grilled cheese - YUMMY! read more

Good, fast service, and the place is always clean. It's a little expensive for fast food though.

Best burger around. The bacon is super crispy and they don't skimp. Would be a five star if it was faster during lunch but they're always busy read more

Burger was good. But for the price, it should've come with fries and maybe a drink. The atmosphere was awful, the annoying county music too loud, everything amplified by the industrial design/decor. I saw an employee spill frozen fries on a filthy shelf near the ground and he proceeded to pick them throw them in the fryer, then sweep the shelf with a disgusting broom. Gross! read more

Five guys has one of the most delicious burger in the USA . I tried it in Philadelphia and I like it. I used to eat it twice a week ,but here in Tempe I don't like the service because sometimes they don't clean the table and they work slowly. read more

Amazing burgers, great service! Even saw them support the community and the Girl Scouts! Awesome food and staff! We will definitely be back soon! read more

This place is fantastic the food is always good and fresh cashiers are friendly if you ate looking for a good burger this is the place to go I highly recommend the bacon burger and Lil fry it is the bomb! read more

Pretty good tasty burgers. Fries were seasoned well. Crowed and that's the only reason for four stars!

I have eaten here once, and it was so so good, I got a bacon cheese hot dog and my boyfriend got a hamburger all the way, with little cajun fries to share, and it was great! Most of the staff was friendly. We did have to wait a bit longer than usual for the food but that's my only complaint. read more

I go here for the fries. If you were raised on potatoes, like me, some days, all you want is fucking potatoes fried. The large portion is enough for two, so you can take some home and pull them (use a knife if your a girl) apart and fry them up with some eggs for breakfast. The other stuff is just that, nothing fancy, yet I still don't know how peanuts fit into it all. Only downside of this location is the MEGA-FLIES. I counted an average of four on my table all the time. Since I was alone, if you looked at me from afar, I looked like one of the Mill Avenue homeless, thrashing about in the corner, complete with brown bag (fries). Its worth to me. read more

I have now tried the three new burger chains that have moved into the Tempe area. Five Guys, Smashburger and Fatburger. Five Guys was the worst of the three. $11 for a burger, fries and drink! The burger fell apart when I picked it up and didn't taste that good. The fries had the most burnt pieces of fries in an order of fries I have ever had/seen. (I worked in fast food in my youth and would never had given out this order of fries to a customer.) The drink was colored water. I went for ice tea at the self serve drink area and tried two different types of ice tea and both were like drinking water. I should have expected that as a light on the ice tea machine was flashing and I saw employees look at it but just walk away. Also, one of the two ice/soda machines had a sign taped on it advising customers to use the other machine. (This location is pretty new and I saw an armoured car make a pickup while I was there. Well at the prices they charge, no surprise at how much money they are taking in. Perhaps Five Guys would like to take some of that money and fix the ice tea and the one ice/soda machine.) I didn't even go during the lunch or dinner rush, 2:00 p.m.! Also, after I paid for my order, I selected a small table and left some napkins and a copy of a weekly newspaper that I planned to read while eating on the table. I then went to get my colored water (ice tea) and went back to my table to wait for my order to be called. When I returned to my table, my napkins and newspaper were gone! Yes, I found the newspaper in the trash can by the table. A couple of employees were cleaning tables in the area and had seen me put my stuff on the table and I even said "Excuse me." to them as I squeezed by them on the way to the ice tea machine. I didn't mention that the burger came with two patties, it doesn't state that and I would have gone with a one patty burger since that is what I thought I was ordering and it would have (and should have) been cheaper. Did I also mention the lettuce was pale (almost white) and the fries that weren't burnt weren't that great? Smashburger and Fatburger do burgers and fries better. read more

I used to love Five Guys. A bit spendy but worth it, on occasion, for a good burger, even though the Mill location is a bit dumpy inside. But in recent months their greed has become intolerable. They've raised prices and they eliminated the small drink, so if you want a soda you have to pay more for the medium drink. Today I spent $13 to get a small (normal size, single patty) cheeseburger with a small fries and a, well, medium drink. The small fries were ridiculously small. If they were any smaller I doubt it could legally be called a food item. So $13 later and I left, actually still feeling hungry. Never again. Go bankrupt soon so another restaurant can move in. read more

i'd never heard of this place and we thought we'd give it a try. i accidentally ordered a bacon buger (2 patties) with relish because i thought it came with all the default toppings, but it only came with relish. when i took it back, the staff was nice but the owner/manager was visibly dickish about it. the new burger i got ended up being a single patty and they said i could keep the old one. so of course i combined and now had a triple decker. and i pounded that bad boy. it was awesome. the cajun fries are also outstanding- very big fries. i only wish this place had shakes. read more

Alright food. Very pricey .. when I asked the order taker what was on their burger he replied with "everything?" Making me seem as if I was dumb and continued to do so when I asked him more questions because it was my first time there. read more

A friend of mine had hyped this place up for the past week and so I was definitely excited to take it for a test drive. When we arrived, it was during lunch hours and the place was pretty busy, but we walked right up to the front and placed our order. I went with a bacon cheeseburger, and let me tell you, this thing was no joke! I asked for extra crispy bacon, mayo, and ketchup and everything was prepared as I had requested. Lots of flavor, two thick and juicy patties, and enough grease to power an alternative fuel vehicle...quite tasty. Between three of us, we split a small order of Cajun fries and they were pretty decent. The thicker the cut of the fry, the soggier they were, but not bad. Our food was prepared quickly, and the service was good for being as busy as they were. As mentioned, this isn't the most cost effective meal if you're on a budget, but for the quality of the food I'm ok with that. Will definitely be back when I need a burger fix for lunch. Nice work, Five Guys. read more

As far as burger joints go, this place is definitely a favourite. They don't have a unique sauce like In-n-Out, but their burgers feel hand-formed, and the meat is of top-notch quality. Definitely try their fries. read more

Their cheeseburgers are pretty tasty, and I just tried a hot dog the other day and it was actually really delicious! Their fries are good, I wish they had a smaller size considering I have to throw half of them away if I'm eating alone. It would also be nice if they didn't make every order to go, it's kind of a waste of paper... read more