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    Five Little Monkeys

    4.5 (68 reviews)
    Open 10:00 am - 6:00 pm
    Updated over 3 months ago

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    The store is usually great, and has a good selection of legos, Jellycats, Sonny angels, etc, however today they had a Needoh event and it was the most poorly organized sales event I've ever encountered. They posted the event on Instagram and recommended people get there early, yet they seemed vastly underprepared. I estimate a couple hundred people in line prior to sale start at 4pm. They had 1 person at the counter and 1 person at the door only. Initially there was a third person who went down the line and gave post-it's with numbers on them which appeared to indicate that if you had a post-it you'd get a purchase, but apparently the other 2 sales staff didn't even know about the post-it's. The staff there were apparently having difficulty stocking, and they made no limits to how long buyers could take to make choices, so the line wouldn't move for extended periods of time after each group was let in. We spent 4 hours in line and then they just shut the door at 7pm when the store closed. With about 50 people still waiting in line. My daughter managed to get in as the door was closing, but then when a few feet from the register, they sold out. And just before that happened there was a girl that walked out yelling that she got "10 needohs", even though the limit per person was 2. I am super underwhelmed at how Five Little Monkeys ran this event. There were people offering to help them stock Needohs and otherwise help but they declined, saying that their boss doesn't allow that. I feel badly for the staff , this wasn't their fault. But management/ownership should seriously reconsider doing events like this if they are unable to pull them off. They had a lot of weeping children and pissed if parents at the end of today, and that didn't need to happen. Do better, this could have brought so much joy, yet lack of adequate staff and organization resulted in chaos.

    Store front

    I would give 0 stars. Literally called them and asked if they still had the specific Sonny Angel I wanted available for trade, they said yes, and they can put it up for hold "until the end of the day", I also verified with them, that I was coming from a city that was about half an hour away. I rushed through traffic to get here, and found out within the 30 minutes, that they gave the specific Sonny Angel I came all the way for... away. I honestly had a very terrible experience at this specific location, and will not be returning ever. If they have something you are interested in, don't bother calling, they will lie to you about holding it, and if you come here, it will be a waste of your time.

    Lillian W.

    Five Little Monkeys is a quaint small business owned toy store for the young and young at heart in the cute Novato downtown area. A big bonus is that it's right next door to the Flour Chylde Bakery. Yes! After enjoying some gluten free baked goods, I wandered over into the toy store. The footprint of the store may be small, but they sure pack a lot into the space without making it feel crowded. They carry toys, books, puzzles, games, stuffed animals, play costumes, model planes, legos...and a whole bunch of other items. I bought a wooden retro (1960s) looking rocket ship for me and a couple of metal die cast cars for gifts. At first I thought the prices would be outrageous, but I was proven wrong. For many of the toys, the prices were comparable to the big box stores. The staff was welcoming and personable. Another bonus about shopping in the Novato downtown area is that street parking is free, no pesky $ meters.

    The best Toy Store in Marin by far! the staff here is always so helpful and courteous they go above and beyond to help you pick out the perfect gift and they also wrap the gift for you! Julia and her team are The Best. Perfect for a single Dad like me! Well Done There wrapping service helped me so much this Christmas. thank you for your help ladies!! And helping to bring the joy of Christmas for my Second grade son! The wrapping was top shelf. I am a loyal customer to 5 Little Monkeys for Birthdays, Christmas etc

    The train table in the back of the store.

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    4 months ago

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    21 days ago

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    6 years ago

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    2 years ago

    What can I say best little kids toy store in Marin county. The gentleman running it knew a lot about toys and what kids like today

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    7 years ago

    Amazing local toy store with friendly staff and high quality toys. Thrilled to have a gem like this in our neighborhood.

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    12 years ago

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    Ask the Community - Five Little Monkeys

    Review Highlights - Five Little Monkeys

    I gladly pay an extra couple dollars to support a local toy store.

    Mentioned in 5 reviews

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