Ray and the team of 5 Star Subaru really are 5 stars! I called into the dealer looking for a new 2026 Crosstrek Premium and Ray found exactly what I was looking for! He even presented me the same model and options I was looking for but for a cheaper price than the one I expected him to show me. Excellent move, same everything but cheaper! He was extremely transparent and knowledgeable, he is a true expert. He sent me an OTD price over the phone, and that price never changed once. No BS fees too. Ray is an absolute superstar! Finance was a breeze and respectful, no high pressure or sketchy tactics. All their numbers tied out and they beat my banks rate with ease. If you are looking for a new Subaru ask for Ray and only shop here! read more

Overall, the service was good. Despite putting them wrong price in the email and still not being willing to negotiate much, they were able to fit me into a vehicle that I liked. Justin was a great salesman and we were in and out quickly. Where they lost stars was their finance director, Shane, sending rude, urgent follow up texts. He kept saying "the account is getting old. I need this done now!" In regard to calling the finance company... but if it was so urgent, why didn't the finance company call me until nearly 12 days out? He could have handled it better. Even sent a text one day saying "they tried calling after 4, contact them now"... when I work 7-5 daily. The finance director really cost them stars here. read more

Buyer Beware - My Experience with Five Star Subaru of Grapevine I purchased a 2019 Ford Ranger from Five Star Subaru of Grapevine on July 28, 2022. At the time of sale, the dealership signed a Federal Odometer Disclosure Statement certifying the truck had 29,862 miles, and I relied on that representation when purchasing the vehicle. Recently, while attempting to trade the truck in, I learned it had been flagged for a "Potential Odometer Rollback." After obtaining the Carfax, I discovered that Five Star Subaru's own service records show they serviced this truck on April 19, 2022 and recorded the mileage as 41,800 miles. Just a few months later, the truck was listed for sale and sold to me with 29,862 miles, and the vehicle history report flags the discrepancy as a Potential Odometer Rollback. I presented these documents to the dealership and asked them to explain the discrepancy and work toward a fair resolution. The only offer I received was to purchase the truck for its current trade-in value. That would have required me to absorb years of depreciation and the financial impact of the mileage discrepancy, so I declined the offer. I am posting screenshots of: * The Carfax mileage history showing the dealership's recorded service mileage. * The Carfax Potential Odometer Rollback warning. * The Federal Odometer Disclosure Statement signed at the time of sale certifying 29,862 miles. Because we were unable to reach a resolution, I have chosen to pursue the matter through the appropriate legal and regulatory channels. I encourage anyone considering purchasing a used vehicle to carefully review the vehicle history and verify the mileage before completing the purchase. read more

I have had my Subaru serviced here for the last 3 years. I make my appointments on-line ahead of time, but once I had to bring it in unexpectedly on a Saturday and they were able to accommodate me. I have always waited in their customer area (WiFi, snacks, drinks, televisions). All service was performed well, as expected. You get text messages when they inspect your car. There can be some extended waiting times, even with an appointment. I usually bring a book to read or maybe my laptop to get some work done. Also, it's always freezing cold in the waiting area (I asked and was told that they can't adjust the thermostat) so I have to wear long pants and a jacket while I wait regardless of the weather outside. read more

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I was so excited to buy my Subaru Forester two and a half years ago but now I don't know. When it was under warranty I did go in because the eyesight would come on showing that it wasn't working but they said that it would have to be not working for them to figure out what the problem was. It wasn't something that was on all the time. It would just come and go randomly. Now it's not under warranty and it's continuing to do the problem and today my car scared me to death by suddenly breaking on its own when nothing was in front of me! I don't even know what to do now. Again it's something that doesn't happen all the time. Did I get a lemon? I don't know. read more

Bought a Subaru bc of its safety features, the buying process was ok, but after the sale the attentive care no longer exists. Within a few months I get a cracked windshield , they hired the most inexperienced person to try to repair it , finally after some back and forth with Subaru, they replaced the windshield. Then I go in for a routine maintenance and the idiots at the service department parked my brand new Subaru in the rain with the window opened all the way, My seat , floor mat , and door were wet. When I pointed it out to the service department idiots they grabbed a dirty rag and made it worse. Subaru of Grapevine is the most unorganized dealership that I have encountered. Management has some old ass ppl that have lost their minds, need to retire! The service department is full of inexperienced employees that obviously have had no experience whatsoever, young and childish people. Appointment waiting times are very long, this is bc they're very unorganized and customers get frustrated with the long waiting times. I waited 2 hours only to be told it will be another hour just to patch the tire . I don't consider Subaru the high safety car that is advertised, since I purchased the 2025 Outback it has had more issues in the short time I have owned it , now I understand why they were pushing for me to buy that warranty . I will be looking into trading this Subaru crap for another reliable vehicle . Beware of the service department, they have no experience with vehicle maintenance read more

Five Star Subaru - Low pressure on tire - Car Dealers Near Me - Grapevine, Texas

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Such a great experience! Buying a pre-owned car here was one of the easiest, no-hassle car buying experiences I've had -- including new car purchases. The price was as advertised, without surprise extras, and the purchase process was quick, easy and so courteous. BB was an excellent sales associate and had everything ready for us when we came to pick up. Could not have been happier with everything, and the car is just what we wanted. read more

This was the absolute best customer service experience I have had in a long time. I was settled on an Outback before I walked in, but wanted to know some in depth detail on the feature set. Every step of the way was a pleasant and easy experience. From Cameron, my sales person to the GM himself, we were in and out in about 3 hours total. read more

Just bought an Impreza with from David (2025 loaner with very low mileage). Nice guy, easy to work with. Car buying is NOT my favorite activity but he made it pretty painless and the deal seemed decent for the car I got. We went to a few dealerships that day and they were definitely the lowest on pressure while still offering the best car at the best price. read more

This goes out to my guy Jeremy. He went out of his way to help me, and I can't say enough about him. Between him and the dealership they are both great. When you go in, please ask for Jeremy. read more

Five Star Subaru - 2025 Crosstrek Limited - Car Dealers Near Me - Grapevine, Texas

Fabulous experience purchasing a car from David Hendricks at 5 Star Subaru in Grapevine. David and the entire team made the process of finding and purchasing my new gorgeous Outback Touring very easy. As questions on the car's features arose after the sale, David was immediately available to help. Thanks David. read more

Welcoming environment and not pushy! Sales staff and vehicle maintenance staff are great! Comfortable and relaxing area to wait as well. read more

I had an issue with a lost item left in a loaner vehicle, and the team went out of their way to be a great help in finding them.

Hayden was wonderful! She was very kind and quite knowledgeable of the features of the vehicle I took for a test drive. She ensured I felt comfortable in the vehicle and assisted with getting any features set up as well. Corbin was also fantastic! He assisted with the financing of my new vehicle and was very patient with all of my questions. I left feeling happy I made the best choices for my situation and grateful for both of their assistance. read more

I am writing to express my gratitude and appreciation for the excellent service and customer care I received from Sam Pack Five Star Subaru located in Grapevine Texas. I recently had a warranty claim for my 2023 Subaru Outback, which had a faulty battery . I was very impressed by how quickly and smoothly the dealer handled the claim process, and how they provided me with a loaner car while my vehicle was being repaired. The  staff was very friendly, professional, and knowledgeable. They answered all my questions and explained everything clearly. They also kept me updated on the status of the repair and notified me when it was completed. I was very happy to receive my car back in perfect condition, and with a complimentary wash and vacuum. I would  like to recognize the members of the team that have exceeded my expectations and earned my loyalty as a customer. When I dropped off the car my wife and I were greeted by Lauren Cano. Lauren had great customer service skills as she and my wife chatted while I was talking with Jason Womack(Service Manager). Jason had a loan car waiting for us and told me that Michael Ohanesian would be handling our R.O. Please recognize : Lauren Cano Jason Womack Michael Ohanesian They were absolutely the dream team in the service department. Their efficiency allowed us to get our car back way ahead of the time we were expecting it to take. I will definitely recommend Five Star Subaru to my friends and family. read more

Hello(: updating again! At about 2 and a half years I think, of the used car I got here and I have had to replace EVERYTHING besides the engine. Everything was old and used and terrible all the way down to the tires. It wasnt even worth what they sold me NOR reliable in any sort of fashion. Again, I spent 11,000 on it and have spent 7,000 and am about to spend 6,000 MORE. If I could sue I would. read more

Casey, my sales girl, was amazing. She just called to check in one month after buying my car and I informed her we would be using her again come November when we buy my husband a new car. After a little accident in my brand new car, we're Subaru people for life. The dealership is nice and clean. The people are friendly and it was the quickest car buying experience of my life. Definitely recommend. read more

Can't say enough good things about experience. Best experience sales person Wife and I dealt with. Since we had internet manager, and came prepared with own financing, most dealers begin to treat you different; Five Star Subaru Grapevine did not, in fact made the process even more streamlined. We are happy with our purchase! Will definitely be coming back when we need next vehicle read more

Five Star Subaru - Great purchase ! - Car Dealers Near Me - Grapevine, Texas

We have had nothing but issues with our vehicle and the dealership won't fix them all. We bought a vehicle in good faith from Five Star and it has been nothing but a nightmare. This dealership had such high ratings, so we felt confident buying from them. We were very, very wrong. This is our family vehicle and don't feel safe with my kids in the car. We are now stuck with an unreliable vehicle. read more

We just made our second purchase from Five Star Subaru and could not be happier. This dealership represented the heart and soul of what Subaru stands for, and we would use this dealership again. Our salesperson, Anthony, was amazing! And when I say amazing, I do mean AMAZING!!! He is kind, has a Subaru vibe, and listens, hear that people, he listens, which is a huge deal these days when so many people are paying attention to so many other things; Anthony was attentive, heard our needs, and his attention, made the sale. Thank you Anthony, and Five Star Subaru! read more

Well, this Dealership definitely lived up to it's name, "Five Star" Subaru. Buying a car from them turned out to be a very delightful experience. Ms. Casey Pierce was our Salesperson. Great communication, very professional, cared enough to work the numbers where I was very comfortable to commit. Her bubbly personality was a big plus. Even after the sale was completed, she also took the time to ensure my wife, whom I got the car for, understood everything about the car and the functions of the bells and whistles it came with. Casey made the whole transaction easy, affordable, pleasant, and enjoyable. If ever I'm in the market again for a Subaru, I wouldn't mind driving another 2.5 hours from Fort Hood to do business with these guys again. Shout out to Anthony and Kenny as well. Anthony made us feel welcomed the first moment we walked in the door, even if it wasn't his sale, and eagerly grabbed Casey for us to get us started. Then there's Kenny, the Finance Manager. I liked that he didn't badger or try to pester us to get anything of the extras. He just emphasized the importance of why such things would be a good thing to have for certain situations. I like that! Overall, great experience and would definitely do business with these guys again. read more

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Typically have enjoyed service here. currently we are expected to wait a month to get our car back due to a recall and have been waiting on a loaner for several days. They have made zero effort to make it right or find a car for us. They don't even have a list or a system for who is in line for a loaner. it's just a free-for-all. read more

James was my salesman & he was absolutely AMAZING. He took the time to explain the differences between cars & really help me into a car I'm obsessed with. Been a ford girl most of my life but cashed it in on a new Subaru Crosstrek If you go here ask for James Inim he did everything he could to get me where I wanted to be monthly & it worked out perfectly. read more

Traded in my old car and bought my brand new 2022 Subaru WRX. Frank Lara was my salesman and he was knowledgeable, friendly, and very easy to work with. You'll be taken care of from the moment you walk in the door and that level of caring doesn't end after your sale is finished. I was able to include my optional window tint during my buying experience and within two weeks my car was in and out nicely tinted! Every time I've come in I've always been treated wonderfully. This dealership does it right, treats you right, and is genuinely there for you. Thank you Frank and the whole team at Five Star Subaru of Grapevine. read more

Looking for an outstanding dealership experience? Go check out Five Star Subaru and ask for sales professional Jordan Reddish. We made the 3 hour drive from Austin to Grapevine to buy our new WRX. Jordan was super responsive, awesome customer service skills, and worked hard to get us the best deal. Everyone we dealt with at the dealership was very friendly and helpful and manager Jeff Davis called pre and post sale to follow up. I highly recommend Five Star Subaru and Jordan for your next purchase! read more

Five Star Subaru - 2022 Subaru WRX Limited in Solar Orange Pearl - Car Dealers Near Me - Grapevine, Texas

These people who work here are pretty worthless at their jobs. They claim to be all about customer service and making your experience the best for you but ever since I made the mistake of buying from these crooks I've had some of the worst experiences. They refuse to even attempt to properly communicate and or return phone calls. I will not be back and will warn people I talk to about going there and giving them any type of business. Will not be back read more

There is nothing I can say that will do justice for how  awesome this experience was. To preface, I have purchased 8 new cars from various dealers before this transaction. Even with the chip shortange and lack of inventory Coop went above and beyond to ensure complete satisfaction. I was unhappy with the delaer selections and reviews in Houston. So I made it a mission to research Subaru dealers across Texas and all the way to California and Virginia. If I am going to spend a small fortune I want to be treated right an appreciated for my purchase. I came across 5 Star in Dallas, looked at their reviews as a top dealer and was sold. This is where I want to make my purchase. Now it came time to see who deserved to make the sale, I didnt need any persuasion, I knew exactly what I wanted. So I looked through the employee profiles and there it was, Darrell Cooper, my brother from another mother (same last name), with similar likes and background. The perfect choice! I ordered the Outback Wilderness, Coop worked his magic and it arrived almost a month ahead of the scheduled delivery date. The delivery experience was bar none the best ever. Coop took me on a tour of the facility, introduced me to the service department team and even discussed cars and boats with Coop and other sales agents. I felt like a member of the 5 Star family. If I lived closer I would seek a position in any capacity with 5 Star. My only regret is my review can not do Coop and 5 Star Subaru any justice. If you purchase from other dealers, good luck! read more

I would not buy from this location. The sales pitch is strong but service after the sale is nonexistent. They are over charging you at every step. Good luck. read more

For most of the 2 years I was a customer here, I was extremely happy. I didn't start having issues and suspicions until November 2018. Even then, I tried to justify the conflicting answers and strange behaviors I was encountering because I've had such great experiences in the past. However, enough was enough in June and it's time to update this review. Let's talk about the good first. The property is very nice, the selection is pretty large, and the sales team is quite engaging. The service team was really good for the first year or so I was using them and I trusted them at the time. They are very convenient and will loan you a vehicle while yours is being worked on. I had a few odd situations starting in November. For example, I called and asked about the cost of a part and was quoted $90 and told that I couldn't do it on my own, I would have to bring it in. Well, we did it in 5 minutes for $15, so I was wondering if I got that response because I was a woman or if they just weren't listening. I called to get a rundown of what I would need for my upcoming 90k service and it ended up being drastically different than what a different service advisor told me when I was in for a recall. When I asked about the difference in quote and recommended items, I was given a very strange and casual response about how it depends on the service advisor. That really should never happen, either it's recommended work based on the miles (or wear and tear) or it isn't, the service advisors should absolutely be on the same page about this! There were two recalls that I was dealing with in early 2019. The first one took me a few calls to nail down because I kept getting interrupted. I was told completely different things about how urgent it was to complete and how long it would take, which bothered me. I set up an appointment for mid February, only to be told my appointment was never set up and that if they didn't go ahead and fit me in, I would have to wait until August! I made it clear I would rather have my car as long as possible instead of the loaner, even if I had to drop it at a different time, but my needs weren't listened to. That service advisor had my car for 3 weeks and acted like he was doing me a huge favor, which I found disconcerting. When we brought it in for the second recall, an oil change and inspection I tried to bring up something the vehicle had started doing after the first recall. My husband backed me up and said it seemed to be related to the transmission. We were completely blown off and told to setup a different appointment, they wouldn't even let us ask questions! I get needing a separate appointment, but way to make your customers feel valued. Eventually, I was able to confirm with two of my colleagues that their service department had so much turn over that I couldn't turn to the people I used to. What really takes the cake, is all the stuff that happened after my last visit on 6/1/19. About 3 weeks after my last visit, my dashboard lit up like a Christmas tree with codes I had never seen before on any of my past cars. When I tried to call to talk to someone, I got blown off and decided I had quite enough of this service department. First, my battery was horribly, horribly corroded! I had seen them 3 times in the last 6 months, no way it started looking like that in 3 weeks. I can't believe they were busy upselling me on cabin filters every single time, but not once mentioned the state of my battery or suggested I keep an eye on it! Unacceptable! Second, my transmission valve body was bad. Luckily another dealership took care of it same day and even let me know Subaru had extended the warranty on this. However, this may not have happened if they cared enough to let us finish talking, instead of blowing us off. Third, a few weeks later when I was dealing with a new car shop and getting a diagnosis, I decided to go back and check all the past paperwork against the recommended work and cross reference with any recommendations from my new shop. As it turns out, despite them doing my 60K service, they completely neglected to do my spark plugs or brake pads! They didn't bring up either for any of my 90K service conversations either! They were both way past due considering I was nearly at 89K and they were not in great shape. The entire reason I went to a dealership instead of a shop was so that they would have all my work on file, keep me apprised of upcoming needs and that I could take advantage of certain parts having a warranty. Unfortunately, this shop failed me and I won't be returning. read more

Five Star Subaru - Subaru Ascent loaner vehicle - Car Dealers Near Me - Grapevine, Texas

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Okay, I bought a 2021 used 1 ton GMC from Five Star about 2 weeks ago (took weeks to actually find one). I love the truck, and it is exactly what I need. The truck was slightly over priced; however, all HD trucks are right now. I almost had a bad review to write but was impressed in what Luis and "upper management" decided to do for me... Scenario: I drove the truck home with a little over 10K miles on it. I only had one set of keys and wasn't really worried at the time. No complaints in the first few days. Later in the week I had found out my spare tire was flat. I did what anyone should do, and tried to fix it. It had a large hole outside of the "repairable" area of the tire. Now, I was a little upset buying an 80K truck without a spare tire. Especially when Subaru will tell you how great their inspections are. Nonetheless I called my salesman, Luis, to see if I can get it fixed since it's only been a few days of purchase. He was off that day, but still answered his phone. He had to talk with management. Today, almost two weeks later I came back to pick up my second set of keys and my registration. I again asked about the tire and was initially told that something probably hit it while I was driving (highly unlikely but I suppose it's not impossible). Since their inspections were so detailed they couldn't of missed this. I was upset knowing I didn't run anything over. After sharing my frustration I started walking away back to my truck to go home, when Luis told me he was going to take it up the chain. He walked out minutes later kindly asking me to head over to service so we can talk to the manager. After a brief discussion, all is well. They are ordering a new tire and should be done with it within a week or so. In conclusion: I rate them at 4.9 only because it shouldn't of taken me walking out frustrated before escalating this "simple" issue. After they did escalate this issue, it was great, and everyone was very kind and did everything in their power to keep me as a customer. Now, I generally don't drive Subarus but some of those cars looked really nice on the inside, and they probably get 2 thousand miles per gallon in those things! read more

Five Star Subaru - 2021 GMC 3500HD - Car Dealers Near Me - Grapevine, Texas

Everything went super smoothly! Deyton was super helpful & knew everything about the car. He was super attentive & kind! It was also a really nice building read more

After a week of visiting "other nameless" Subaru Dealerships in the Metroplex and have had some of the worst experiences in my life with salesmen/sales managers, I thought I'd give Five Star a shot as their inventory reflected what I was looking for in a car. Frank Lara was fantastic...honest, straight-forward, no high-pressure sales pitches. He actually 'LISTENED' to me and my needs and delivered exactly as he promised. If you want to deal with a totally nice guy and honest car salesman, Frank is your man! read more

This dealership did everything right. From the first contact to letting us leave gracefully after deciding not to put down a deposit on a car arriving in a few weeks. Bill was extremely courteous and helpful, pulling all registers from his obvious sales experience. His gentle approach easily allowed us to forgive him for his sales tactics and flattery. Overall, we would come back and consider a future purchase. Well done Five Star Subaru. read more

One of the best car buying experiences I've ever had. Came in with my GF to test drive a new Forester, had the pleasure of working with Taylor. He explained all the features and worked with us on the pre-qualified APR my girlfriend came in with. It was smooth sailing, we were in finance, didn't try to push us on any additional options and we were out in record time. My girlfriend now has the safety of AWD and all the tech that puts me at ease with her driving around on Dallas roads. Highly recommended to anyone looking for a vehicle leaps and bounds ahead of the competition for similar or better prices!!! read more

About 10 days ago I wrote a pretty mean note regarding the Subaru Five Star where on 05/06/23 I purchased a BRZ 2023. I have come back to recommend Mr. Doug Laymon Sales Manager for all the help given to me. He is the one that kindly returned my several phone calls to the service department. He was the one that finally found where the my car was and had the paint repair taken care in just a few days. Sincerely he is to be recommended for restoring my confidence in the Five Stars Dealership. I would like to thank him for his help, understanding my problem, his curtsey, get the work done, and much more. I know that if in the future I need help I would turn directly to him. If I may add, most of the workers I had to deal with at Subaru Five Stars were helpful, but I cannot say the same for the service department. My opinion is that this department needs to be retrain in curtsey, phone dealing, and how to handle customer's difficult situations. This department needs to remember that the customer is in reality the one responsable for their jobs and salaries. Without us there would not be jobs. Lidia F. read more

Do yourself a favor if your looking to buy a vehicle of any brand and skip this place! Horrible sales people and management. Brandon King was my salesman and he didn't have a clue how to sell me anything, no promised communication if the vehicle I wanted sold, no nothing. If you want to be profiled and talked down to in the middle of a dealership by their financial department then come here! I walked out of this dump dealership and took my money and business down the road. HIGHLY RECOMMEND NISSAN OF GRAPEVINE OVER THIS PLACE! read more

So I told Michael I would update my review.They kept my car for 1 month and I got a rental the whole time it was there. Thats good right? Michael did his best but his mechanics apparently are the issue here. I decided to give them another chance took my car here for the 4th time. Issue is still not fixed and now my car is back firing really bad and not going over 60. They kept my car for a month and everything got worse. I tried calling Michael but never answers, I actually been very patient but when they start ignoring is where the issue begins. I thought they where selling me a good car with a good warranty deal but when the shop doesn't know what they are doing what good does it do?. Totally regret buying extended warranty might as well pay someone else to do the job. I will be taking this way higher since the dealer does not want to contact me anymore. read more

We cannot recommend Five Star Subaru as we have no use for them. They are a car dealership full of salesman that are there to make a buck; just like any other car dealership. Unfortunately, one of the extended warranty policies we were sold, we were told, was to repair scratches and dings. Ones like a car would receive in a parking lot. To our surprise, when we inquired to have some damage to our vehicle repaired, we discovered Five Star Subaru does not have a body shop and does not do this type of repair. This seems to be more than slightly dishonest. We cannot, and will not, do any business with this dealorship in the future, other tham maintenance on our present Subaru. Despite their claims, they are the normal, everyday car dealership and should be approached with suspicion as one does all the others. read more

I purchased my outback from this dealership and that is where the service ENDED! The service dept SUCKS! You can never get them to answer the phone. They claim they will email and text you but, they never do. They had my car once for 4 days and never even checked it out. The management changes at the rate I change my undies. There is a long time service guy there that is so condescending I want to punch him in the face. When you bring the issues to them, they poopoo them under the rug and promise to never do it again...which is a LIE. I now take my car to Groove Subaru in Colorado. They know what service is. You never wait on hold, never are treated poorly, and the communication is on point. They even give you free Lyft rides back and forth if your car will be in service for more than an hour. 5 Star Subaru is the worlds worst for service. I even wonder if they actually have Subaru certified mechanics. I love Subaru.........but, 5 Star Subaru service is a JOKE!!!! Run don't walk to any other dealers service center. read more

Only delt with their collision repair facility. Super friendly staff and reception. Timely repair of my Subaru. I would recommend read more