SAVED ME THOUSANDS. Unbelievable work. I had a huge burn spot in the floor when life went awry. Right when you walk in too, literally the WORST placement. Renting. Moving soon. They installed carpet just before I moved in-thought I was replacing the whole room, was terrified. Found Five Star on Yelp and contacted them. Jim got back to me within minutes, and after some pics and some chat, just like that I had a quote and a time locked in. A different Jim showed up, service was professional, fast, seamless. He was respectful in my home, explained the process, and generally just a super nice guy. The end result is PHENOMENAL. I couldn't recommend them more! 5 star customer service. 5star work. 5 star experience! read more

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Jim did a great job of re-stretching the carpet in my bedroom and stairs. I would hire 5 Star again.

Excellent service and interaction. We are remodeling our home and found that previous homeowners who changed carpet didn't do a thorough job and left the old carpet under some cabinetry. I called Five star carpet repair and Jim was able to schedule us for next day. They did a great job and carpet looks like it was never patched. I am glad to have called them - they are professional, extremely fast and quality of work is great. Highly recommend them. read more

5 Star Carpet Repair And Stretching - After - Carpet Installation Near Me

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Called Five Star to get a price quote on stretching carpet in a bedroom of a new condo unit I just bought. Quote was acceptable and they came out same day (within an hour). Fixed the carpet in under 20 minutes! Fast, courteous, and responsive. read more

5 gold stars for this company. I needed carpet in 3 rooms stretches and cleaned in short order for a rental between tenants. Called Jim on Friday afternoon before labor day and the carpets were stretched on Sat and cleaned on Sunday. Turned out fantastic and everything was cleaned up and looked like new when they were done! Awesome job, these are my carpet guys forever. Thanks Jim. Gordon L read more

So pleased with the carpet stretching in my bedroom. Wrinkled carpet looks new again. Great people to work with and highly recommend!

Been waiting 3 weeks for this guy to quote despite 2 calls giving him all the information he required and photos. Waste of time

They were great. I needed services on a holiday weekend. I couldn't get ahold of anyone else to stretch my carpet, so I hired them, and I paid for it. It cost me almost as much to have my carpet stretched as it did to have the carpet and pad installed. That being said, they were very responsive and were happy to come out and stretch my carpet on holiday weekend. I paid top dollar for it! read more

Five star carpet was able to get my carpet fixed up right away. It was pretty expensive, but worth every penny for excellent service and attention to detail. Thank you so much!! read more

Very pleased with the service provided: prompt, transparent, and professional. My dog ripped up a 2x4ft area of my carpet in the doorway and I needed it to be patched up. Jim was quick to reply even when they were closed on Monday. He accommodated my schedule and booked an appointment quickly within the week. I wasn't able to be present for the repair so I left a key for Dale to do it on his own. He came an hour early and called me to provide an update when everything was complete. I could tell he was very thorough in his work by he way he described everything to me over the phone. I came home to a vacuumed carpet and neatly seamed job. Would definitely recommend their service. First and only place I needed to call! read more

I highly recommend this company! Jim called me back quickly and was able to get someone out within a few hours. Bob did a great job and I'm so happy I called them to replace areas of discoloration, and a few transition spots. Thanks guys! read more

Excellent work from the team at Five Star Carpet Repair and Stretching. We had the carpet in our Bothell condo both stretched and cleaned and Five Star did a wonderful job. They were prompt, thorough, and professional, and our carpet looks fantastic! We'll definitely use again. read more

My dog was evidently having a bad day at home and tried to dig her way into my bedroom ARG! So I email Jim late on a Friday and I didn't necessarily expect a response until Monday, but he emailed back a couple of hours later with an estimate based off of the pictures I had sent him. He was always quick to respond to my questions through the process of scheduling and finding materials. He traveled 50+ miles one way to do the job which I really appreciate and the repair looks great! Thank you Jim! read more

5 Star Carpet Repair And Stretching - Carpet Installation Near Me

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I was searching for new carpeting for three rooms. The carpet in two of the rooms was all loose and wavy and looked awful. But otherwise the carpet itself wasn't too bad and I wasn't particularly thrilled about the prospect of having to replace it. In the search process I just happened upon "carpet stretching" which sounded intriguing, so I took a look. Based soley on their great reviews, I gave Five Star Carpet a call to get more information. Jim was very helpful right from the start. He asked me to send him some pictures of the rooms in question which I did. He got back to me the same day with an entirely reasonable estimate, and more importantly, reassurance that the rooms would look great when they were done. We ultimately had his crew stretch and shampoo the two rooms for about a tenth of what new carpeting would have cost. Aside from getting all of our junk out of the rooms, all that it involved on our part was a couple of phone calls and sending him some pictures. His guys were great, and the old carpeting in both rooms looks better than we could have hoped for. They renewed my faith that there are still nice people out there who provide a great service for a fair price. Some of the reviews look like the main beef is that they were unresponsive. That wasn't my experience but in my opinion, if that's your only complaint, it would be worth your while to hang in there until you connect. Five Star Carpet Repair indeed! read more

Timeliness and responsiveness to my needs in a carpet repair was what I was looking for. Jim and his team did not disappoint. They were able to help me out within 2 days of calling him and fit me in on the weekend. The job turned out perfect and the customer was extremely satisfied. I would highly recommend this company to anyone. read more

It was easy to schedule the appointment. Jim was friendly and prompt, and he did a great job repairing/re-installing a section of carpet to meet up with some new tile we'd had done. It was a smaller job (only about $150) but well worth it. I'd highly recommend and will use again should we have any needs in the future. read more

I was trying to find someone to come out and do 2 patch jobs and a carpet pull downstairs and was able to get a hold of Jim through yelp and saw he had 5 stars and now I know why. I called him and he said he could be to my place in an hour and how's that for customer service... I couldn't believe it well I canceled my other appointments for the following day and he came and delivered. Did an amazing job and was so friendly and quick and very reasonably priced. I am going to use him again when I re carpet our entire place. Thanks again Jim! read more

Jim is fantastic. He's committed to doing the job right and his prices are quite reasonable. He really went above and beyond to take care of us. We were in a pinch with a party coming up on Sunday after our prevously selected carpet company fell through (this was the Friday before the party). Even though he couldn't fit us in to do the job himself, he didn't leave us in the lurch, but instead found another crew to cover for him. Great service! read more

So glad to have randomly found an expert carpet repairman - Jim Avent was great over the telephone/easy to schedule an appointment and even gave an accurate estimate over the phone based on what I described needing. Fabulous work, his expertise was plain to see! He obviously takes great pride in what he does - I was very impressed. Don't hesitate to call Jim for that section of carpet that was scratched up badly by your cats! It looks like a brand new house because of the repairs. read more

Jim is awesome!! He came in and fix the carpet. we had visible pet damage in the middle of our hallway. he came in and fixed it, now it looks as great!! I highly recommend him he's fair, efficient, very attention to detail, and overall a good guy. read more

5 Star Carpet Repair And Stretching - This is the before - Carpet Installation Near Me

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A job well done!!! At first we had some communication issues; however, Dale did an awesome job repairing our pet damaged carpet. Would recommend this company to my friends and would use them again for myself. read more

Was able to stretch the carpet to fix a torn edge when everyone else was wanting to just replace the entire carpet. Great guys, very friendly! They've earned a lifelong customer! read more

Quick to answer his phone and quick to jump up and take the job! Actual cost came very close to quote (was my fault, I didn't explain the extent of the damage well enough so more work was needed than originally thought) We had two spots at the thresholds of our bedroom doors where the cats had scratched at and tore up the medium-shag carpet. Using the spare carpet pieces we had, Jim cut out the bad sections and replaced them. Whole job took less than hour, was done very well, and I would highly recommend again! read more

This is a professional carpet repair company. They have employees in this industry for many years. Kevin and Dell came to my home and fixed all the wrinkles on the hallway without having to move any furnitures in the bedrooms. They did a decent job. read more

So this guy puts me off for 4 days, then for our appointment time shows up 1.5 hours early. Is mad because he goes to the wrong address. So once he comes inside he gets upset over the amount of work; even though I sent him pictures of each place there was damage. He just kept complaining and whining so I had to ask him to leave. He obviously did not want to work and since this was the last day before I need to turn my keys in; I'm now screwed! Plus he showed up smelling of cigarettes, more like an ash tray. Plenty of others to choose from so I'd go to the next guy instead of using this guy! ********** Wow, you lie! The carpet was cleaned the day prior, by the very person you recommended. You smelled like an ashtray so that's probably what you smelt. You had to be talked out of your van to begin with because you were not intelligent enough to find the address. Yes, I did throw you the F out because you complained and whined like a two year old. I did a walk through the next day with management and maint staff so that's another lie. The stain in the carpet was done prior to move in that is why I was not charged by management. read more

Jim Avent came to my house on a Saturday to review some seam and snag issues I had with a relatively new carpet (less than a year). I fully expected to have Jim fix the problems. However, he wouldn't engage until I had gone back to the original installer. He pointed out exactly why the installation was causing problems and how to address the issue with the installer and manufacturer. I gave four stars for his attitude, helpfulness, and obviously expert advice. I'm sure when I have work done Jim will do a great job! I appreciate and support businesses like Five Star that have the customer's satisfaction in mind. When I need carpet repair, I'll be calling them! read more

In showing a rental property to a prospective tenant, it was pointed out the there is a wrinkle, lump in the carpet in the middle of the living room. I did not noticed it before. Did a search on Yelp and review Jim's reviews. I called him on a Sunday night, and he said although he as a busy schedule he could squeeze me in on Monday, since he lives pretty close. He came over and did an estimate and found that the track strip was not secured in the cement slab. This was cause the wrinkles. He explained that to do it right so the problem does not come back he would have to drill into the cement and use fluted nails to secure the tack strip then power stretch the carpet. He also did a full house inspection of any other areas that could use stretching. Overall is you want quality work from a top experience carpet repair person give Jim a call. He also said the other companies calls him when they need repairs. Thank you Jim. read more

My cat ripped a hole in the doorway of my apartment bedroom of brand new carpeting straight to the floor. Being under a year I would have have had to pay for all new carpet being over $1000. With Jim he came in next day fixed it quickly with good conversation and company for under $200. I'm so thankful and he did a wonderful job! Definitely a great small business owner with great people skills and experience. read more

Quick to respond, well-priced, and a genuinely nice guy, Jim was honest and to the point with his inspection, He was very, very flexible with when it came time to get the job done (we were in a pinch) and his willingness to work around our hectic schedule was a major plus. The quality of the job (and the speed, honestly) was top notch. The carpet looks brand new and we're very happy with the finished product. If you don't use this man, you're nuts. Thanks, Jim! If we need anything else done in the future, you'll be hearing from us. read more

Great job on our carpet stretching! So happy! Jim was way to work with and scheduled our job right away. Poor installation was finally remedied and the unsightly ripples are gone! read more

Jim is great at what he does. He patched carpet that my dog chewed up in 6 different places. He took some carpet from the closet and patched the chewed carpet. You can see the patch only because the carpet had worn differently, but I expect it will equalize over time. He was very respectful and courteous, and took off his shoes when he came in the house. He did a great job and I highly recommend him for caret repair in your home for the Seattle area. read more

I run a condo high-rise in downtown Bellevue and five-star carpet is extremely responsive. they were here within an hour of me calling. matched the pattern perfectly and I couldn't be more pleased. top-notch customer service read more