Horrible. If you're looking here for your loved one, ask them how many Executive Directors they…read morehad. At least 10 since the place opened in 2022. Just this week, Jim, one of the Activity Directors, was fired suddenly, after three years of providing great service to the residents. Food is awful, and lacks choices or quality. Have a special diet? Too bad. Eat what they make-- and pay $400/month for it! Mom needs low sodium and asked for alternatives for breakfast. She was told that she should just eat the sausage. Ummm....no. She cannot. Please do not treat her like an incompetent child. She is fully aware of what she can and cannot eat! But the most egregious?? Try having no way for the EMT's to access an apartment after hours. My mom fell and hit her head. She couldn't open the door. They had to break the lock to get in! And five months later, the lock is still broken. Still not convinced to stay away? This week, they drove my mom to Sherman Hospital for an appointment she had there. The bus never returned. My mom called me, saying she'd been waiting over 2 hours. My mom, who is 87 years old, was told they were coming and they never came. I called to find out when she could expect the bus and was told, 'oh, I thought she was home'. They had *no idea* that my mom was left behind. I had to go and get her and bring her back. Needless to say, she is moving to Clarendale at the end of this month. Do yourselves a favor and stay away from this den of incompetence and disregard. oh, and the other review that mentions the wonderful Director, Brian? he lasted about 6 weeks.

1 review 7 minutes…read moreago NEW What a great experience ! It started as we were greeted when we walked in the door. Brian is very knowledgeable about The Oaks. He took us to the desired apts, allowing us to " get a feel" for the size and style, layout while also answering all questions , ( trust me there were a lot ). As we were looking at the different floor plans, he was also talking and showing us all of the amenities throughout the community. We ended up at the main restaurant, where he invited us to return and enjoy breakfast ,lunch, or dinner, , further getting a feel for what goes on, and resident interaction.After we completed the tour, we asked for a few minutes to sit and chat, but also observe how some of the other residents interact daily. We were very pleased, with the looks, the tour, and also with Brian's patient and knowledge, and the "No Pressure" attitude. My mom said she felt good about everything!! We agreed to return the next day with my son so he could see and get a feel for the community where she would be staying. He agreed, it was comfortable and the right place for grandma. After having a little discussion, we all agreed and signed the lease. What a wonderful experience for mom, as well as myself, and even my son.

We moved a church brother to a River Glen memory unit because of issues at the Holmstad two years…read moreago. The care has been excellent. The memory care unit is self-contained, consisting of a living room atmosphere surrounded by private bed/bath rooms. The resident does not need to navigate hallways or elevators. Everyday they have activities to exercise the mind and/or body. The staff turnover is low which is a plus. The nursing staff is one of the best, not just for the resident, but also for helping us manage expectations. We went from a one-star arrangement to ta 5-star arrangement at a lower cost and highly recommend River Glen.

This review comes from the perspective of a resident in independent living in one of the town…read morehomes. My husband and I moved into the community in mid January 2025. I felt at home within the first week of our move. My husband took a little longer, but has made the adjustment. Everyone, staff and neighbors, have been very friendly and have made this transition a good one. There are plenty of activities available and our own ideas for activities are readily accepted. There is a lovely walking path within the courtyard of the townhomes and a lot of green space. Best of all, we were able to bring our dog, and she loves it here. There is frequently someone out sitting in the shade on a bench to give her attention. It is wonderful not to have to worry about outside. Maintenance responds in timely manner to issues arising in our home.

Clarendale has greatly exceeded our family's expectations. After my mother passed in February of…read more2017, my 84 year old father needed an assisted living facility that met a variety of his needs - food preparation, housekeeping, personal assistance, 24 hour nursing and entertainment. Clarendale provides these services but goes WAY above and beyond what is normally expected. There is a bar with a daily happy hour, a theater room, health club, spa, salon, fine dining, cafe and even a house golden retriever. If you want to celebrate holidays at the facility, you can rent out a private dining room that has a capacity of 10-12. Clarendale feels more like a W Hotel than a retirement home. For years leading up to my father's move, i contacted a variety of assisted living facilities in the NW suburbs and routinely concluded the calls shaking my head. Aggressive sales pitches and evasive language were the norm (Friendship Village was the worst in this regard). While Clarendale does employ sales staff, it isn't so over-the-top. Moreover, staff are engaged and appear genuinely interested in providing a superior experience. In terms of the overall package (apartment finishing, staff, facilities, extra amenities), Clarendale is exceptional - better than Sunrise and Friendship Village. As this facility recently opened, everything is in pristine condition. In terms of superlative alternatives, the only option I found is Mather [of Evanston], which has few locations and, like a timeshare, can require over a million dollars upfront (literally over 1 million USD to buy in). That being said, Clarendale is great. There are a few corner apartments remaining as of April 2017, so if your loved one is seeking something posh with views of two separate directions, I would highly recommend grabbing one of these units before they are occupied.

I'm posting this to let people know about the Memory Care at Clarendale of Algonquin.. Neglect,…read moreabuse unsafe conditions and in adequate care. The Executive Director and Director of Health Services and their staff were fully aware of the on going problems which never was resolved. I hope this is a warning for families that are thinking of putting their loved ones in Clarendale of Algonquin. We finally had enough of their in adequate facility and moved my mom out.

just now-Edit My father has been living at Victory Centre of…read moreBartlett for a few months now. Due to the global pandemic, our application and move-in process was complicated and delayed, so our family was very stressed. I cannot say enough positive words about Starr and Vicki. They communicated with me regularly throughout the process to ease my stress and offer comfort. Even now, a few months after Dad's move-in, they still email or text me just to say hello and see how my Dad and the rest of the family is doing. These two women are kind and compassionate, and they truly helped our family through a very difficult time! There were times when I felt discouraged, so I would call Starr because I knew that her positive encouragement would make me feel better. She even called Dad to encourage him when I was worried that he was getting disconsolate. Now Dad is settled in at Victory Centre and he is very happy! He tells me that everyone is so kind and helpful. He says that the food is very good and he is happy with his apartment. He told me that it is perfect for him because he has privacy and independence in his own space, but he feels safe with the regular check-ins. He put it this way: "the staff makes themselves quietly known throughout the day." The staff is kind and they treat the residents with respect. I have been able to relax knowing that his medications are administered on time every day and he is being well cared for. The staff communicated with me regularly about my dad, and I have had wonderful conversations with Lora and others. One last note, we really appreciate that Victory Centre is taking the global pandemic seriously. They are taking every necessary precaution to keep their residents, caregivers, and staff safe! In comparing numbers of cases at local facilities, it is obvious that Victory Centre is taking the right precautions. I miss my Dad, and I wish that I could go and hang out with him in his apartment, but I know that he is in excellent hands! The caregivers and staff at Victory Centre are true heroes and wonderful human beings!

My Mom has been an extremely happy resident for about 6 months now. The reason for my…read moreprocrastination writing this review is the fact that I couldn't imagine how to write it without praising the 50ish staff by their individual names and departments!! The warmth, concern, heart, and genuine care they feel is palpable throughout. As a result, she and her friends are comfortable, engaged, well-fed, observed by such loving, caring, dedicated nurses and sweet aides, and I have such relief knowing that she is living a life with purpose and activity, and constantly tells me how much she loves it there, and raves about the staff and the residents. Actually, a client of mine told me how much his Mom loved it there years ago, and I thought of that when I first brought her to visit. Best decision ever!! She was very scared, hesitant, but they turned her around gently but quickly and she is back to her fun self again, and it is just wonderful. There are no words for the peace having her there gives me. It's a blessed Victory! When I asked one of her now great friends about his experience living there her first week as a resident he enthusiastically said "best group of people I ever met" - so true. Smiles are all over both staff and residents and I love just being around them, but my Mom is so busy now, I have a hard time finding her when I visit - I love it!! Once again, without mentioning names, if they are employed there, I'm describing each one with this glowing review, and because they mean so much to me, and consider so many dear friends now, I will not leave anyone out, because I will run out of room. Just know this attitude started at the front door on the first day, and never disappointed since. I know she is in good hands, and it means the world to me - and so do they. So grateful and lucky to have Victorius Vicki, their Lovely Chief, beautifully, gracefully, managing this sweet spot - oops, I mentioned a name...

If you are looking for assisted living for your loved one, I encourage you to talk with the staff…read moreat Eastgate Manor. They will give you your options and if their facility is right for you, they offer compassion and care beyond your expectations.

Throughout my parents' search for an affordable and appropriate facility for elder care, Eastgate…read morestands out as the best choice. The staff is warm and welcoming, Carrie S. is very caring and proactive with offering information and pacing it well with the inhouse tours. We were treated with utmost consideration and flexibility in the decision-making process for the best place for my parents in supportive living. We learned the most about this option in sessions with Carrie and Maureen and always walked away with updated info about Medicaid. the residents seem very happy, and approached us during our tours with smiles and positive recommendations about Eastgate. In all the places we visited, this experience by far is the best one.