Stupid company driver never showed up been waiting for long period of time it's just a scammer read more

Five Star Limousine of LA - I was waiting for my ride driver never showed up - Limos Near Me - Burbank, California

Very good limo company recommend very much the drives are very nice and the car is clean.

I've tried a few luxury car services over the years, but Five Star stands out enough to deserve a review. They're the real deal in getting you where you need to go, but with a level of style and comfort that's hard to find these days. Booking is a piece of cake after speaking with Jeanette. They've always been on time since I started using them. It's refreshing not to have to do the awkward wait or deal with cancellations like I have ran into with other companies. The interiors are immaculate, and the ride is so smooth, it's like gliding. The drivers deserve a special shout-out. They're not just professional, but they're personable and genuinely know their way around, making each trip a breeze. Whether it's a quick drop-off or a more leisurely drive, they manage to make it feel special. After reading older reviews (most current before mine is almost 6 years old), I wonder if they did a rework on their customer service infrastructure, for everyone I have talked to and had drive me have been wonderful and very accommodating. read more

Had the pleasure of being chauffeured-driven in the Rolls Royce Phantom over the weekend with my family. Ladies weekend with brunch, Melrose shopping, and cupcake tasting.Thanks again To VIP Transportation of Los Angeles, a great transportation company. I enjoyed doing business with you. I give VIP Transportation of Los Angeles five stars. Also, Mother's Day Treat- Treated my mom to a stretch limo ride,and brunch at the Terranea Resort in Palos Verdes. Thanks to VIP Transportation of Los Angeles. read more

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****ALERT ALERT ALERT**** worst experience I have EVER had with a business. Consider yourself warned. If you don't believe me, try it yourself! They get one star because Salpy, their sales rep was awesome! I mean beyond one of the best! And if it wasn't for her, I would have never even considered this company! I am searching for a limo for my wedding that is coming up soon when I emailed Salpy and shortly revived a respond, within min, I was on my way to look at the limos they had... After driving 1 1/2 hours, we looked at the car and was informed that there would be a NEW 2106 ESCALADE in the making and should be ready within a month or so! Both my fiancé and I didn't feel comfortable leaving a deposit on something we haven't seen, so we decided to wait till we see the car.... Fast forward about 2 months later, I emailed Salpy to find out if the escalade had arrived, after a few back and forth, she confirmed that the car had arrived but she was out of town and not able to meet. We called the office to schedule a meeting to look at the car and they also confirmed that the car had arrived and we can stop by and look at it. On our way there after leaving work early, we accidental received a call that (might have been a butt dial) from the person we booked the appt with. After having to call them back, they said that the car had left and we were not able to look at it! AND THATS WHERE ALL OF THE BULLS*** starts.... Mike(THE OWNER) got on the phone and said that the car left for detail and he had no other options and for my inconvenient of having to drive all this way, he will send the car to me at the house look at when it was done.... As a customer, I was wow'ed that was something no one would ever do, come to find out, he was just lying to me to get me off his butt!!! Days past, as Mike had promised the car would come, and I waited for hours at my house for the car to arrive, but nothing. I called Mike and I was told that the car was not going to be done till a few days, I asked why didn't he call me, and all he can do was just promise me to have the car come over when it was done. I have them 2 weeks, I happened to be heading that way, so I called Mike and asked him if I can stop by, and he said that he would be in the office within an hr.... To stop by after.... That would be THE LAST TIME HE ANSWERS MY CALL! I still have not been able to see the car, the # of hours that I spent trying to chase after seeing this car was ridicules and beyond disappointing. I will be filling an official complaint with the BETTER BUSINESS BUREAU. Because no business owner should ever treat a customer like that!!!! If you want my advice, save your time! This OWNER DOES NOT APPRECIATE YOU BUSINESS. read more

Five Star Limousine of LA - *****ALERT ALERT ALERT***** This OWNER DOES NOT APPRECIATE YOU BUSINESS. Conversation with Mike(THE OWNER) - Limos Near Me - Burbank, California

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I had originally hired Strategic Limousine Services from limos.com for a ride from LAX to my hotel in Anaheim. An hour or so later I got an email saying that VIP Transportation of LA was going to pick me up instead. When I got off my flight I had a text message saying my driver was Mike G and had a number to call him at. I called Mike (who I think is the owner, not my driver), and while I was on the phone with him I got another call from my driver who was waiting for me at baggage claim. My scheduled pickup time was 10:30am and the driver was already there waiting for me at 10:06am. I went down to baggage claim, and while he wasn't holding a sign with my name on it (which I had requested), I easily found him because he was the guy on his cell phone talking to me. To be fair, maybe since he got there so early he hadn't had time to make the sign yet. He took my suitcase and walked with me to the parking garage. When we got to the car he put my suitcase in the trunk and opened the door for me where there was a bottle of water waiting for me in the back seat (another thing I had requested from limos.com). The car was in good condition and the driver wasn't speeding and made me feel comfortable. We had a nice chat about California on the way to my hotel. I didn't catch the driver's name, and the text message limos.com sent me had the owner's name, but I was just told from customer service that my driver's name was George. Anyway, it was a pretty good experience. The driver was early and polite and was a safe driver, the car was in good shape, I got my bottle of water, and had a good trip to the hotel. read more

HORRIBLE COMPANY!!! DO NOT USE!!! I contacted thus company and hired them for 5 hours for my nieces Quince on Feb 25th They were supposed to arrive at 1030 from our home to take everyone to church Apparently they sub contracted out the job to another driver and gave him my name and wrong address and no phone number. The driver was finally able to contact me at 1045 to ask me for the correct address and that he wouldn't be able to make it on time. He was very apoigatic and stated that Mike the owner messed everything up and if we could wait for him . We waited for him till 1115 but still hadn't shown up and then stated to me he had to still pit gas. My niece was horrified and we had to call Uber to take everyone to the Quince. He finally arrived at the church around 1230 while we were in the church. I finally met the driver in person and was extremely apologetic. At that point we were just happy he showed up. He then asks for the remains g balance as I only gave them a deposit and was going to pay remainder in cash. I said no i would not pay the full amount as he's 2 1/2 hours late. He then called Mike and they started arguing and I got on the phone with Mike and said we could square up after as the kids were excited to see the limo and get on . As soon as they did Mike calls the driver guy back and passed the phone to me and stated that u less I pay the full amount he will leave the kids there without a limo. At that point I had no choice but to pay him. The limo driver understood the situation of Mike strong arming me and told me not to tip him and to use his compa y directly next time as Mike has very few happy clients It's been several mo the now and Mike has yet to call and apologise . My family member finally decided to call him (As I am still livid) and ask for a explanation and a refund. His response was "I'll give you $50 back as my driver was at the church around 12ish" Keep in mind we were in mass. Then he threatened take us to court if I post on Yelp as I told him I would read more

DO NOT USE THIS COMPANY! I guess I should have read the reviews first. I filled out a generic search for limos in my area, they contacted ME quoting a price that seemed acceptable to me, when I went to book, they wanted to raise the price on me. Total bait and switch and waste of my time. There's plenty of other limo services in Los Angeles, I suggest you utilize another company. read more

Used VIP to and from LAX.( Thousand Oaks To LAX). They were on time for both services. The pickup to LAX was at 4 am. Cars were cleaned and the drivers were professional. I will use them again in the future. read more

I had originally requested a 10 passenger limo and was downgraded to an 8. When the limo arrived, it was a 6 passenger. I still got charged for an 8. The driver was not very cooperative and questioned everything. He wouldn't even drop us off in front of our restaurant. The bottles provided in the limo had already been opened by the time we got in. Tacky!!!...Horrible driver. Horrible service. read more

Comments (optional): my wife was taken from our home in sherman oaks to lax. when the driver arrived at the airport he dropped her off in an area where there were no porters to help with her bags. when she asked him to go to the area where the porters were he refused and insisted they were in the right place. she had to drag her luggage a considerable distance which caused her much pain because she has a bad back. we've never experienced this kind of service from any other limo company. she ended up having a terrible flight because she was in a lot of pain. this driver hardly deserves a tip, but the tip is included in the prepaid service so there is no way to remove it. read more

So they arrived 30 mins early this past Sat which I thought was a good sign. We go to get in the limo, the air isn't working (it was 91 out), there is no ice, and the stereo only works if we plug our phone into it. The driver was very nice but if she could show up 30 mins early why wouldn't she check the back or check the air or check and see if everything was in order. So I wrote the company not wanting anything in return. The response I got was "there was ice in the limo when it left and the air was working". I would suggest using a different company. I paid $450 for three hours and I have never complained about anything. But for $450 dollars you would think you could get a limo with air, ice, and a functioning stereo. read more

I came back to this company after receiving great service as stated above for another birthday. But this experience was awful. My driver arrived late; the limo was dirty and uncleaned; the driver-Andy- had NO idea how to work the speaker system or anything. In fact, I had requested Chris as the driver not Andy. The sound system was terrible. I was extremely frustrated and unfortunately will not use their limo again. I dont know what happened but I think Mike (the owner) should have made sure his loyal customer should have been accommodated. I reserve my right to revise my opinion. read more

Originally hired Smith Entertainment & Transportation. . . they "FARMED" out the ride to VIP. VIP "LOST" our reservation. My bride was stranded with NO ride to the church - let me say that again . . they STRANDED my bride NO RIDE to the church. Next day they send an e-mail saying sorry we will refund in 3-5 days. Refund??? 3-5 days??? DoO NOT USE this company unreliable at best - UNRELIABLE read more

Spoke to Mike the night before I needed a pick up from my residence to the airport and he set it up right then and there on the phone. He later sent me a confirmation via email and the following morning the driver was 5 minutes early! Re-booked another pick up in 2 weeks! Wonderful, Kind, Professional Service! read more

First off, I was threatened by Mike (the owner) that if I wrote a bad review he would fight it and have it taken off. So here I go in hopes that it sticks, and that my tale of caution serves others. We initially found this service through one of those "request a limo quote" sites, and Salpy was magnificent. Great customer service and the only saving grace. We explained the deal - drive my sisters and her friends to and from a Beach Bon Fire for my sister's 15th birthday (kinda a big milestone for our family). Mike went back and forth and said that he could do it if we changed the time of our party. Also note, that Mike refereed to me as "sweatheart," which I find completely condescending. We paid, Booked. We got pictures of the Hummer Limo and everything was looking great. The night before we got upgraded to a party bus. I thought, Wow!!! My sisters are going to LOVE this. Turns out the party bus was stale, stinky, and PINK!! The driver was the worst part. He was grumpy and didn't clean or prep the party bus for having passengers. There was no ice, or drinks. My mom who rode with the kids as a chaperone left sodas for the ride home. Upon our return, the sodas were gone :( To top it off, the kids were having a great time despite the horrible service from the drive. They were allegedly jumping too much so the driver shut off the music and lights and told everyone to be quiet. Last I heard, a party bus was supposed to be a party. I understand if there are safety concerns, but letting us know the rules prior would have helped and have prevented this horrible situation. I proceeded to complain and wanted someone to contact me regarding the service. All I wanted was an apology. THATS ALL! But no one contacted me until a month later when I sent an email stating that if no one contacts me by the end of the week, I will write my Yelp Review. Today I was contacted - and may I say I have never, ever, had such a horrible customer service experience. Mike the owner was rude, defensive, and argued with me tooth and nail. I was literally shaking by the time I got off the phone. He claimed that our family begged for his company to take us and that we are in the wrong, and that he has the incident on film. FILM!!! I asked for a copy concerned that 15 year old children were filmed without consent. He said that it only films the outside, and that it shows when the bus is shaking. Doesn't a bus shake consistently when driving due to wind pressure (not sure what its called)?? Had I known the condition and state of the party bus, I would have stayed with our originally quoted, approved, and booked Hummer Limo. After arguing for 20 minutes, I told him that this conversation had reached a level of ridiculousness that I have never experienced before and that all I wanted was an apology. He gave it to me, but it was spiteful and aggressive. All I can say is buyer beware. If you have a great experience more power to you. But don't try and complain if you have a bad one. In this case the customer is wrong, and Mike is right!!! BEWARE!!!!! read more

Absolutely horrible service. I would not recommend this place at all. Had given the driver my address 3 different times and still never showed up at the correct location. He was extremely rude when he spoke on the phone with me like it was my fault he could not find my address. I waited 45 minutes before I had to make my own arrangements to get to the airport which I barely made with maybe 5 minutes to spare. On top of that they charged for the full price of services I never received and now won't return emails or phones for the charges. Unfortunately I had to select a star this place doesn't deserve any stars whatsoever. read more

Great experience for my 11 year old son and his fellow 5th Grade graduating friends. The price beat out all other companies I had called so I was a little skeptical. But all was well. The driver arrived on time and didn't charge us for overtime fees when we got stuck in traffic. I will definitely use this company again! read more

My driver was fantastic! Pleasant and professional. I'd never rented a limo before and the sales team answered all my questions and made it very easy. The only issue we had was that or 6 passenger limo wasn't initially available so we started our day in a 10 passenger limo. When they swapped our 10 passenger for the 6 passenger, no one remembered to take out our personal champagne glasses that we had brought along for the beach photos. Luckily they were not expensive. Also, thought we were promised champagne, there was none. The other liquor types were included, but not the champagne which to me was the important one for a wedding. read more

I reserved a limo to take a group of 8 from Thousand Oaks to Hollywood for a night out. Rates were reasonable for a Sunday night. Confirmed reservation the day of, all seemed ok. The limo arrived on time, no issue. The big issue is the limo had no air-conditioning. After emailing the company from the limo on our way down, they switched the limo to a different one on the way home. I appreciated that they switched the limo and then contacted me after to do a partial refund which was the right thing to do. Thank you. read more

Booked a limousine to pick my bride and I up after our wedding reception and received confirmation via e-mail. Limo was supposed to arrive at 10:30, no show. After 15 minutes I called the dispatcher who said a car was on its way and the driver was trying to call me, which was not true, I had received no calls and have the screen grabs of my call history to verify it. After not hearing from the driver I called the dispatcher again who claimed the driver was caught in traffic and would be there in 10 minutes. He gave me the number of the driver, whom I called immediately. This driver said he was "covering" for someone else and verified he was never stuck in traffic. He said he would be there in twenty minutes, making the limousine 50 minutes late to pick us up from our wedding reception. By then, we had to leave the venue and most of our guests had to leave, unable to see us off. We cancelled the limo having no faith it would ever arrive. I don't trust this company, they lied to me by saying the driver was trying to call me, they lied to me by saying the driver was stuck in traffic (either that or the driver was lying to me by saying he was covering for another driver). read more

We reserved a stretch limo to take our family of 9 to Universal Citywalk to celebrate our son's high school graduation. In a bizarre moment of terrible timing, we were informed of a family tragedy precisely as the limo arrived, and the entire evening could easily have become a disaster. However, our limo driver was the BEST. He waited with patient understanding while we dealt with the situation as best we could, then made certain we were all seated comfortably and had everything we needed for the ride. He was ready to pick us up as arranged after the dinner, and provided us with a smooth, pleasant ride home. The limo was clean, well stocked, and with a good sound system. These things were secondary really to the gentle courtesy our driver extended. I can't say enough about the excellent service we were provided. It allowed us to focus on the celebration we'd planned rather than events beyond our control. In addition and much to my surprise, despite the time we kept the driver waiting we were charged only for the time we'd agreed upon. The next time we need a limo, VIP Transportation of LA will be the one we choose. read more

very professional, on time, easy to make reservation. Nice Fleet. Little pricy.

We used VIP Transportation of LA for our wedding and they were outstanding! The limo was comfortable even with a 12-person party, and Alex was an excellent driver. Our wedding party had a blast cruising around for our pre-ceremony photos and driving from the ceremony to the reception! read more

Disappointingly unprofessional and unapologetic company. The car arrived significantly late, had not been cleaned inside, did not provide the beverages discussed, was a different vehicle than was booked and the driver did not know where he was going or why he was there. In trying to resolve the situation following the event, the company was uncommunicative and unresponsive. Be cautious in booking with them. read more