the coating starting coming off within hours on a $600 wheel. they blamed me and quit answeringread more

Had a set of 20" staggered BMW wheels; 2 with road rash and 2 I wanted cleaned up as looking to…read moresell all 4. Was quoted $200 to fix road rash and $150 to clean up. I drove from Lexington to drop them off, and was told they wanted to ship them to their home office as they had better equipment and the cost would be $1,000, which would include shipping them back to me. Not pleased with the bait and switch tactic. But am very pleased with the results, and it took only 4 days to get them back. I assumed any place local would just 'ship them out' and thus wanted to take them to where the work would be done. The work was good, but next time I will stay local.

On a cross country road trip and our front tire went bad. They got us in right away and found the…read moreproblem. We were back in the road in under an hour with two new tires. Great service!

I was recommended this place by a friend and I am so glad I came. As a young female, I was cautious…read moreof places trying to scam me out of a lot of unnecessary money, but that wasn't the case at all here. They were very friendly and actually saved me money by explaining the issue with my wheel and discussing cheaper options to pursue. They worked quickly and explained the entire process to me in an easy to understand way. I will definitely be coming back and recommending everyone that I know!

Took my car here for the first time recently and the guys were so nice. I was able to drop my car…read moreoff and it was ready within a couple of hours. They charged me less than I thought and there were even additional issues. I would definitely go here again and recommend to anyone!

I have been taking my vehicles to Jim Hendrix Auto for close to four years now. My first visit to…read moreHendrix was after polling some friends to ask where they took their vehicles. Several of them said Hendrix Automotive, so I went. My car at the time, a Subaru Outback, was stalling out on me sporadically while idling at red lights. (It was an automatic transmission, and so not stalling because of a manual trans clutch.) Donnie at Hendrix took 45 minutes to explain to me what was going on with my car. I understood exactly what my options were at the end of that conversation. This was the first time they'd ever seen me in their shop. I was beyond impressed that they spent that kind of time on a person that they'd never, ever seen before. Needless to say, I've been going back ever since. They are honest, take time to explain things and they know what they're doing at Hendrix Automotive. Those are three of my highest priorities in a mechanic.

My son had taken a tired to Big O in Jeff and they told him they couldn't plug the tire that I…read moreneeded a new tires. I called around and Discount Tires always has the best prices. They ordered the tire for me, but when I took it up there, I asked them could the old tire be plugged? He said they would look at it and let me know. Went to pick up the tire and they were able to plug it. This is why I continue to go back to discount tire, because they could've charged me for a new tire, but did the right thing and plugged it saving me more money.

Discount Tires employees are so helpful and courteous. The prices are better than any business that…read moreI compared prices to. I mentioned to the associate that helped me that I don't know why anyone would want to go anywhere else. I highly recommend this store to anyone.

Jacob (Jake) was absolutely amazing! I just moved to Louisville from Austin, TX. When I landed at…read morethe airport my BMW had a flat tire. AAA towed me to Discount Tire which was closed. I called first thing in the morning and Jake re-assured me I didn't have to worry & they would be able to take care of me. When I arrived Jake was very professional and calming. He searched my car for the tire lock key & when one wasn't found he was able to go back & work with the Mechanics to determine if Discount tire had one for my BMW. Even BMW sent me the wrong lock key when I proactively ordered one so I would have my own for the car. Jake was able to use critical thinking (I was lacking in the moment) to let me know we could use the key I purchased by putting on the kit provided by BMW. I could go on & on about how thorough Jake was to make sure I was back on the road quickly. This included buying the same BMW tires I had through Discount tire sources. He even suggested and taught me about tire flats to ensure if this happened again, I could drive on the new tires he ordered for me. He also got me a spare which I didn't have because BMW cars don't come with them when purchased. I didn't know that until I had the flat. I was a mess. I have told everyone I know about this discount tire & Jake. I will definitely be back for all my tire & windshield wiper needs.

Getting new tires can be kind of a hassle. Unless you know specifically what you need you have…read moreshop around and compare prices and service, maybe look for a way to get a good deal. My wife's care needed new tires and I did more than my fair share shopping around and bargain hunting, but kept coming back around to Discount Tires. Not only are they convenient (maybe 2 miles from home), but had some of the most consistent number of reviews with high marks. Discount Tire does a great job of making it easy to get tires. Their website does all the heavy lifting. If you know you the size you're looking for, that's half the battle. If you're shopping using tire size they'll also cross-reference the year/make/model of the car so they know you're purchasing the right thing. Fill out a little more information, set your appointment time, pay in advance, and that's it. You'll get a text confirmation that makes it easy to confirm your appointment and track your progress! What's really neat is that you'll get another text the day of your appointment to confirm (once again) your time. You can let them know when you're on your way, and then it'll keep you informed of how long it'll take before your car is done. I love companies that embrace technology as a means to make a better customer experience. In our case it said our wait time was about 45 minutes, meaning it'd be done at 2pm, which gave us enough time to get lunch. We grabbed a quick lunch and were going to make another quick stop on our way back to Discount Tire when I got a text that the car was ready. About 35 minutes later. TEN minutes faster than their estimate! Awesome! Kirk was the employee that helped us out (my wife arrived before I did) got the (ahem) wheels in motion (did you see what I did there? :) ) and was a pleasant person to deal with. All told, we spent less than 5 minutes in his presence. The customer waiting area (that we didn't use) was rather spacious and kept very clean. The entirety of the welcome/customer service area was very nicely maintained. This tire experience was 100% amazingly awesome and easy. The next time we need tires, Discount is the place we'll be going.

I live in Prospect and drive past at least 5-6 tire retailers on the way to their shop, EXTREMELY…read moreprofessional and courteous and well worth the drive. We wouldn't go anywhere else!!! Joel Berkley Business Consultant

Earlier this week, my husband discovered a slow leak in one of his tires. I stopped by Discount…read moreTire without an appointment, and they took a look right away. Unfortunately, the tire had a screw in a spot that couldn't be patched, so it needed to be replaced. I was told the replacement might take 2-3 days due to high demand, but it actually arrived the very next day and was installed promptly. Just two days later, I found a screw in one of my own tires and headed straight back. Aiden, who had helped me before, was there again and got my car in immediately. This time, they were able to patch the tire and had me back on the road quickly. The team at this Discount Tire is efficient, professional, and consistently provides great service--we'll definitely keep coming back.

I found a car shop here in New Albany, Indiana called Kaiser Tire Pros through Google Maps, and the…read morepositive reviews caught my attention. I initially planned to stop by just to get a quote for four tires and a wheel alignment. After speaking with the gentleman name Carl at the front desk, I immediately felt at ease. What began as a simple inquiry turned into a genuinely reassuring experience. The professionalism, respect, and care I received went beyond my expectations. As a disabled veteran, I'm often cautious and guarded when dealing with businesses, but this shop made me feel safe and respected. Because of that, I feel confident saying this will be my go-to shop moving forward. Thank you for the honesty, patience, and service you showed--it truly mattered.

Carl and his crew are awesome. We had tires put on 2 different vehicles. They have never rode so…read moresmooth. Great value and they also check the vehicle and let you know what might need to be replaced without being pushy like other garages. Going to take my truck and my sister's car to get tires put on also. Highly recommend them.