Get your Fix here! From the moment we spoke with Lucia, we knew we'd found the right place to get our Subaru Forester seen to after it was damaged by someone carelessly driving into it. The entire process was seamless as Lucia kept us informed of the goings-on throughout and had our car fixed promptly and perfectly. It was even detailed inside & out upon pickup. Thank you. read more

Fix Auto 17th Street - Body Shops Near Me - San Francisco, California

Dang. These guys really care. I've had 14 catalytic converters stolen ( I know) and these workers make it possible for me to keep my sanity. They look up new tactics to try and help my car, they get things done asap, and they keep me up to date as they do so. They're quick, do good work, and show that they care and are not just trying to get me (or rather my insurance...) to pay an arm and a leg. Highly recommend (and they're one of State Farm's "official servicers" in case that's useful info...) AKA I don't have to deal with much of anything- they take care of all the billing with my insurance. Oh and my car is always cleaner when they return it to me! read more

this place will do the cosmetic repair only and say all the mechanical damage from your accident is un related. DO NOT TRUST THEM! they lied about testing my power steering pump saying it wouldn't make any pressure, the Dealership I wound up taking my car to says the power steering pump is fine and functional. THESE JAKES MISSED 9k in damage. Coldest part is I would have been happy to pay them IF they did the work, HONDA GOT PAID. MY LAWYER GOT PAID. DON'T WASTE YOUR TIME, These guys will LIE TO YOUR FACE. read more

Aaron did excellent body repair on my RX 350. Work was done timely, with frequent work progress. One job required more work than originally planned, but stuck with the original estimate, saved me $. I highly recommend his business. read more

Took 3-4 times to call for someone to pick up the line and eventually said they don't have rental car relationship for folks who leave their cars there! My auto insurance referred me there for repair... well that's s huge mistake! read more

I needed a part painted to match my car and also needed it installed. Not only was Aaron able to match the color perfectly, but the job was done extremely quickly. Aaron was able to accommodate my schedule and have the part installed for free at the Folsom St. location (shout out to Josh and Franco). read more

This review is written by someone who has been in the vintage car restoration and auto racing industry for over 20 years, as well as teaching in the auto department at the local community college. My car was hit by a stop sign runner in the rear quarter panel and was pushed onto the sidewalk sustaining a bit of front end damage as well. Fix auto(as it is now called in its corporate guise) is in my insurance companies network. I saw a lot of good reviews and I'm super busy, so I just had it towed there and hoped for the best. After several weeks (it was the holidays, so I didn't get to mad) they submitted a $14k estimate to my insurance, guaranteeing that the car would be totaled. It needed plastic bumper covers at both ends, a rear a-arm, a fender and a quarter panel. Certainly a fair amount of work, but not enough to total a rare stick shift modern muscle car in otherwise good condition. It seems clear to me that if your car needs welding(quarter panel) and any amount of paint, they'd way rather just glue on new Prius fenders. I'm sure they are more than competent at that. In my experience, I've gone into places like this "speaking the language" and gotten them on my side with regards to insurance and whatnot. These people are not interested in cars. They all could just as easily work at any other service office, checking boxes and following policy. Automobiles used to represent a unique brand of American freedom. People who worked with them "got it". They understood how someone could get attached to a thing made of steel. My baby was neglected and discarded here. It was a rare model of a pretty common care. The only person who "got" it was a technician (like me) in the shop who shared my disappointment, and understanding that this car was different. If you actually like your car and it's not a Prius, I suggest you do some research and find a shop that doesn't pretend it's still some family owned legacy, when it's just another chain. read more

I had an outstanding experience at Folsom street location. Thank you Mark!!! - The repair was outstanding and on time. - They even washed and vacuumed my car; it just felt like leaving in a new car! -My insurance insisted on paying for a generic bumper only. Mark was able to get me a VW bumper from the VW dealership for the price of generic (no extra for me). Mark dealt with everything (insurance, parts, etc) - I did not need to worry about anything. Totally seamless and efficient - 10 minutes initial inspection, 10 min drop off, 5 min pick up, all done within promised timelines. Thank you!!! I will be back if needed. read more

I went here because they were State Farm affiliated and they seemed to have decent reviews and star rating.....perhaps that was from years ago, but my experience was anything but "5 star". I tried calling them on a Monday and was hold for 25 minutes until I finally hung up and instead made an appointment on their website for the following day at 11am. I got there a little before 11 and was met with "I'm with someone" (even though there was no one there and he was not on the phone). I said I would wait outside at the car and while I was waiting two other people came with car repair needs, one that was handled very professionally and efficiently by the other person working there and another car that was briefly looked at by the person that told me he was with someone. At 11:45 he finally looked at my car, mostly just taking photos and not doing any real in depth looking (like I had witnessed by the other appraiser). He then said would you like to wait while I do the estimate or I can email it to you. I said I'd wait and after about 10 minutes he said "I've got some things I need to do, so I'll have to e-mail it to you in a little while". I didn't receive it yesterday as promised, so I called this morning and was told "I'm working on it". Then about 6 hours later I got a voicemail saying "Unfortunately, I've become so inundated with work that I won't be able to write the estimate for you..." So there's almost 2 hours of my time wasted yesterday and 2 days lost towards getting my car fixed. read more

My son's car was towed here after a hit and run. It was undrivable because the steering went out when the car was hit. Fix Auto said the power steering fluid was dirty and the pump went out due to poor maintenance so this was unrelated to the accident. We never got an estimate but they went ahead with body work, then told us to have the car towed, as it was still undrivable. We had it towed to a dealer who said the power steering pump was fine; the steering problem was damage to the rack and pinion from the accident. Word to the wise: Fix Auto does not have mechanics or diagnostic equipment so if your car has mechanical damage, go somewhere else. read more

Our parked car was hit (twice!) by Amazon delivery drivers. Amazon required an estimate, which we didn't think we'd be able to get under this current stay-at-home order. Ray from Fix Auto 17th Street was a hero! We sent photos of the damage and he provided two virtual estimates, which Amazon accepted. We will take all of our auto repair business to Ray, and we suggest you do too! read more

Excellent service throughout the entire process! They got my car in quickly for the estimate and repairs, kept me up to date during the repair process, and were really easy to work with overall. I was extremely impressed with all of their employees and how friendly and knowledgeable they were. The repairs look great and the car drives like new. Thank you! read more

I was in a car accident and still pretty frazzled. Lucia at Fix Auto was super kind walking me through the process and she went above and beyond to help me find a lost item in the car, crawling into the car with a flashlight. I would go to Fix Auto again if the need arose. read more

A couple times was sent e-mails them with questions about repair my car and about prices, but unfortunately nobody reply and totally ignored. This shows their disrespect for the customer. I had to go to another car repair shop and pay them. read more

I searched around the City for State Farm affiliated shops for the scrape that was put on my car. I chose this shop based on the reviews here and I have to say, this is one excellent shop. I called to make an appointment for the next day and had no issues. Met with Raymond and I had the car at parking space out front. He popped right out, pulled out their shop's credit card and put time on the meter immediately. We went through the process, he gave me the time the earliest I could bring it in and nailed down how long it would take. In by Wednesday, out by Friday afternoon. They called to remind me of the drop off and throughout the repair process they gave me calls to give me updates and assured me that we were on schedule. My wife picked it up, it was completely washed and the damaged bumper and side fender looked brand new. Hope I don't have another repair episode, but if I did, I would go to this shop. 5 Stars! read more

A year later and things look good but one light (the old one) is yellow and doesn't match the other. It would have been good to get them both replaced. read more

Due to the oh-so-common street parking/bumper cars in San Francisco, I've unfortunately had incidents of damage to my vehicles requiring full bumper and quarter panel replacement. I was provided Fix Auto 17th Street as an option from my insurance carrier, and I have been incredibly pleased with both the finished work on the vehicle and the service from the entire team. Lucia and Carla up front were both friendly, easy to talk to, and explained the entire process for me before, during and after the repairs. They fixed $10K worth of damage flawlessly and also guarantee their work for the lifetime of ownership on the vehicle. It was easy for me to know where to come back to when my car received more damage this month. They also have all the protective measures in place during COVID-19. read more

My very old car was rear-ended and the insurance company of the person who hit me was just going to junk my can. Well, this car is a 1993 Mitsubishi which is adapted for my post polio disability with a hand brake and winch to lift my mobility scooter into the back. The car is the perfect size and height for me so I was not willing to let it go unless absolutely necessary. I randomly went to Aaron at Fix Auto on 17th Street and when he opened the back lift gate he immediately said the we would not junk this car without missing a beat! He then spent about a month searching the entire country for the necessary parts. It is almost impossible for find parts for a 30 year old car but he miraculously did it! (I had the car the entire search time because it was running okay.) Finally he had the parts and called me to bring the car in. Took it right in and even with some very daunting hiccups he and his brother Josh at the Fix Auto on Folsom Street had the car ready for me in just 6 days. It was returned looking almost new and even the inside was spic and span! These guys are amazing! Don't think twice! Just take your car to them!!! read more

I'm a repeat customer and a HUGE fan. Excellent body work. Excellent customer service marked by exceptional levels of consideration. They are best! read more

Before today, I would have given these guys a better review. Any time we've had a problem with our car that required an insurance repair, we've taken it to them and been happy with the result. However, our latest experience has tainted our opinion somewhat, hence the three stars. After a 10-mph fender bender, the estimate that we got from Lofrano was so high that our insurance company was prepared to write the vehicle off as a total loss. Wanting to keep our car and sensing that the estimate was too high, over the protestations of our claims adjuster, we took our car to another shop. According to her, approved shops use the same software in calculating damage, and that there was little chance the second shop would come in much lower. We only needed it to be $300 lower so that it would be below the salvage value and insurance would pay to fix it, so we took the chance and took it to the second shop. The estimate we got ended up being 2/3 of Lofrano's and well below the salvage value of the car, meaning that insurance would now cover it and we'd get to keep our car. Lofrano only did a visual inspection of the exterior of the vehicle to determine damages. The second shop said that they would have to pull the fender off to inspect underneath to be able to provide an accurate estimate to our insurer. Why the difference? So Lofrano's estimate seems to have had conjecture built in, making it more of a guestimate than an estimate, and essentially bogus in my mind. Had we stuck with Lofrano, our car would either have been totaled and we would have lost it entirely, or we would have had to jump through several additional hoops in order to keep it. Thankfully, we took it somewhere else, and Lofrano won't be seeing our car again. read more

I went threre a few months back because my car was hit while parked I needed to use tape to hold up my bumper to get it there and I was told I would get a new bumper thankfully my insurance paid minus my co-pay the staff was pretty nice, when I got the car I was surprised for a "new bumper" the tape was still left on it but I didnt care as much because I could remove it myself. But about 2 weeks later due to people doing the blind parking in my area someone bumped into my car and the sides of my bumper popped out turns out they never put the bumper clips on my car. I took it in and they didnt have any clips told me they would order them and cal me, I waited a week and no call when i called back they did get the clips I was told it would take ten minutes to put them on, when I got there I was told it would take 30-45 minutes I didnt have time because i had another appointment i finally had tome to take it back they did the work I was told "we didnt have clips had to make them" I was a little surprised because they told me they had them. in short they do a good job, just be sure to check the work really well before you leave there was no way I could have seen they did not put the clips on, but found out shortly after. nice staff but double check the work to save a headache later. read more

Went to this body shop on the recommendation of State Farm, who was the insurance company for the person who backed into my car. Pros: - timely repair - kind folks at the front desk - cleaned car when I picked up - flexible with me when I could not pick up the afternoon my car was ready for pick up - the repair on the damage looked great Con: - at one point, a mechanic called me staring it appeared both my car doors had been previously repaired as they both sagged. I know the passenger door definitely sagged from the impact of the accident, and the mechanic stated they couldn't repair the sagging to the passenger side because they opined the door was already like that anyway. This made me pretty upset because I just bought my car and I wouldn't have bought it with a messed up door. They said that for $160, they could check the doors to find out what exactly was wrong, but I decided that they could just fix whatever was covered under the accident and I would deal with fixing the rest later. Come time when I came to pick up the car, they actually fixed both doors and everything looked wonderful. The mechanic stated that they actually weren't sure about the door damage when they called me but that they were actually able to fix it under what was covered. I was very relieved! read more

Very good communication and got a quote immediately. The only major disappointment is that they don't take American Express. I would've chosen a different body shop had I known. But the work looks great, and although they needed a couple extra days, that's not unexpected. Friedly, professional staff, and extremely convenient location. read more

This is one of those places that once you go you always go back. Unlike most businesses that do a great job and do everything perfect this one you never want to go back to again ;) But if you family is anything like mine you will be back! We have been getting our cars repaired here for many years. This is a San Francisco original, 3 generations, and even though a big professionally run company, it is completely family run. I don't know about any of those negative reviews.....maybe competitors trying the old "if you can't beat em in business try to burn em on yelp!" If you ever have any problems just ask to talk to one of the owners. I think there are 3 brothers and 2 sons that all work there! Not only do they work there they treat you like you are family and really make you feel like they care! What more can you ask for in a business? A lot of businesses can learn from these guys! read more

We've gone to these guys 2-3 times now, both for insured work and out of pocket cosmetic work, and have always been totally satisfied. They do excellent work. Their estimates have been right on in our limited experience. And like the others have said, they are always super helpful on the phone and in person. read more

A few days after I got my car back the second time, I was contacted by a surveying company to ask about the services I received. Of course, I gave them an earful about what happened and gave F Lofrano & Son a bad review. I really appreciated the follow up though. A week later, I was surprised to get a phone call from Kien, the branch manager. He read my previous yelp review and apologized for my bad experience. He was very nice and offered some reimbursement for my lost time. Kien told me they actually hire a third party surveying company to make sure all their customers were happy with their services. I can see they really care about quality improvement and customer satisfaction. Giving them back 2 stars. read more

I'm very happy with the service I've received here. The driver's side rear-view mirror on my Jetta was lopped off while the car was parked, and my insurance provider recommended Lofrano & Sons. They were careful and thorough. I told them that in addition to the mirror needing to be fixed, I had noticed a wind sound coming from the driver's side window since the damage occurred. The mechanic checked and, sure enough, the left front door alignment was off -- so they fixed that too. Unfortunately, just this week, the same thing happened again -- another car took off my mirror! This time, though, the driver left a note (there are still some honest people out there). I took the car back to Lofrano & Sons because I trust them. read more

Update: 7/4/12 Contacted branch manager Josh Lafrano on 6/4/12 to try to get some resolution. Got this email back: Sorry. Sounds confusing to me. I will look into it. Thanks for emailing me. Sorry for the confusion. Can I call you in a few days? Josh Lofrano "Call us First" www.Lofrano.com (415)740-6536 A month later, still no update or contact. Sound like Sergey is the least of their problems. read more

wow! Kien and Raymond and all of the people who work here who I met are outstanding. They are so friendly, instantly welcoming, so helpful, bend over backwards there to meet your needs. I had a water leak in my car and took it in to see Kien based on the Toyota dealership's recommendation. And not only did they take the time to figure out the issue, Kien took the time to clean out the drains in my sunroof, reconnect my hood lever that came off it's track, made some great referrals for my electronic issue and to clean my vehicle, but he also didn't charge me. I walked away feeling so happy and that I had good trustworthy solutions. I absolutely recommend bringing your vehicle here. I am going to go back and get some work done on my vehicle that I've been avoiding for years! read more

I went in for some very minor but unusual repairs done on my truck. The manager (Kien) went out of his way to help me get the job done. The happy friendly vibe between him and the staff made it really nice to be there too. There is obviously a lot of respect between them all. He even refused to charge me because he said it was such a small job, even though both him and the guy that actually did the job for me probably spent at least 30 minutes each on my truck. Enthusiastically! I gave the guy that did the labour a $20 tip for his time. read more

Mark, Josh, Franco, and Mo all helped me out right away with my taillight problem -- super service!

This shop was in the recommended network for State Farm, so I selected them based on proximity to my house and seamlessness in estimates and repairs with State Farm. I had 3 concurrent claims. My car was in the shop for about 3 weeks, and when I got it back, one of the claims still was not not repaired. I had to waste time bringing my car back to the shop with an apology of how all three claims at once was misunderstood and looked over. I get it, mistakes happen, but this really didn't sit well with me. It was another week and some days that I had to be without my car. They did a great job and were communicative through the whole process with text message status updates. The estimator and staff at the shop were friendly and knowledgeable, and the body work was excellent. I would recommend this shop, but not if you have multiple claims at once for fear of getting stuck in the same situation I was in. read more

Very professional, genuine, loyal, friendly and trusty place and staffs. Had my car fixed at this shop. Did a neat job. Took care of all insurance and paperwork. Delivered my vehicle on right time as promised. Highly recommended this place if you are looking for a genuine and affordable place to fix your car. read more

Ken was so helpful and nice! He fixed up my car really well and when I mentioned other unrelated problems to him, he really went out of his way to help me, even when that's not in his job. Everyone else was really nice too. I highly recommend them! read more

I took my car in here for repairs after a minor accident. The people were very friendly and the job was done quickly and well. My only complaint is that my electric car was returned to me with only 13 miles remaining on the battery (from about half). It would have been nice to drive my car home without range anxiety. read more

Asked for a quote, they took pictures, but would not give a quote until insurance approval (3 weeks later get approval) and am told it will be ready that afternoon and would be emailed to me, followed by a call to discuss. No email and no call, next day I call and am told the same thing, again no email or call, third day I call and am told there is a computer issue. So have been trying to get a quote for 3 weeks and 3 days. Decided to get quote from other shops, Stan Carlsen Body Shop does it that day. Also schedule one with another Body shop that my insurance uses. Get a call minutes before they (Fix auto) closes for the day - My quote is cancelled, would I still like to get it. Call back to answering machine. All I wanted was a quote for repair. read more

My passenger side window was smashed one night parked on the streets of the city (surprise). Lofrano had my car in and out in less than a day with a shiny new window for almost half the price it would have been if I'd gone to a dealership. Great service, and close to the Bart which makes it easy to get to sans car. read more

Ray was such a huge help - he was super friendly, kept me up-to-date on the status of my repairs, and always let me know what my options were. He made sure that I felt taken care of, which I really appreciated after having a poor rental car experience. My trunk looks great (I was rear-ended) so no complaints there. Thank you! read more

Someone rearended me and i needed to get my car fixed. The insurance company gave me a few recommendations and i chose this place based on the yelp reviews. I'm super glad i did. I had to go out of town so they kept my car a few extra days at no charge. Everyone was super nice, my car looks great and to top it all off. ..... it's cleaner than its been in over a decade!! !! I hope to never need them again, but if i do I'm confident things will go smoothly. read more

I broke my rear tire reflector while I was backing up. The dealership wanted to charge me 250 bucks for that and my friend said I could buy the parts online and replaced it at some auto shop. I bought the parts. While some other auto shop wanted to charge me 150 for just replacing it, Aaron, the manager offered me changing it for free. I was a bit suspicious but I checked the Yelp review and someone mentioned that Fix Auto did do some work for him for free. I contacted Aaron around 7:50 in the morning and he called back saying he would notify his stuff. I got to the auto shop a bit after 8. Ray and Lucia were very welcoming and friendly. They immediately asked someone to work on it. While I was waiting they offered me coffee, tea, and hot chocolate! By 8:40 i got my car back. This was an amazing experience. I really appreciate the kindness of Aaron and his staff and I highly recommend this place. read more