The paint wasn't properly sanded before and after the clear coat was applied. I returned the car to have this addressed and when I came to pick it up the second time, I was told "I even had my manager look at it, and this is the best you're are going to get". The car still has orange peel on the back of the trunk lid. The other parts of the car that were painted look better, but still not as good as a the 12 year old factory paint on other parts of the car. read more

Fix Auto Clovis - Fresno Body Works - Body Shops Near Me - Clovis, California

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I got my Hummer EV repaired. It took some time, but that was expected due to how new the vehicle was. The office staff were super awesome and kept me informed throughout the entire process. My vehicle looked great when the repairs were complete. read more

Unprofessional and rude, they did a terrible job giving me a quote and nearly damaged my car in the process. Took my business to a much better body shop down the street. read more

So I got in a car accident... other driver at fault. other driver no insurance, no license, no registration. Officer still allowed him to go and drive off. I had to go thru the headache of dealing with insurance, repairs, car rental, doctor appointments and pain in my body. I called Fresno Body works at another location but they were not able to give me an estimate since they were packed. Due to my work schedule, it was a bit hard getting time off to take my car in. I ended up calling this location. Customer service was great and I was able to schedule an appointment the next day. I went thru this place after deciding not to go straight to Toyota because, they had lifetime warranty on the repairs that were made. If I took my car to Toyota they would have referred me to another body shop with out a warranty. When I arrived I was greeted and was asked to wait in the seating area and they were going to find an appraiser. After waiting a few minutes, I was greeted by Chris. I went out with him to my car while he was looking at the damage. He asked another employee for their opinion on how to fix a certain area. I felt confident and a little uneasy at the same time that Chris was going to be the one to fix my car. Confident because it seemed like he knew what he was talking about and he would ask for help or someone else's opinion if he didn't know what to do. I felt uneasy because I don't think he was a good listener. I would ask him a couple of questions and I felt like he went around my questions and not answering directly like he didn't know but wanted to give me some answer. He estimated my car would be in the shop for about 1 week. When I got home, I forgot to mention that one of the sensors wasn't coming on and I felt like my seat was leaning. I called the shop and the receptionist said she made a note and would let Chris know and he would call me back. I gave him 2 days and he didn't call me back. I called back and spoke to another receptionist (younger and rude) and asked if Chris got my note about my seat and sensor. Instead of her handing the phone to him, she took my concern and ask him and he told her that he will make a note to check it because he didn't know. I asked on the status of when the car will be ready only because I would have to make arrangements to return the rental and take time off of work. The receptionist said that Chris will call me back to give me a more estimated time. I didn't get a call back. She was very short with me and was cutting me off. One week and a day exactly I still did not get a call from Chris until right before closing time. . So I didn't know the status. Of course I'm at work so I missed the call. I get a message that my car will be ready by the next day. By the time I called back, they were closed. Because it is ready I had to return the rental or I would have to pay. I had to ask my husband to rearrange his schedule to help me drop off the rental and pick up my car before closing time the following day. Since I didn't provide enough notice to my employer I would have gotten a ding. Because my husband was limited on time he did not get to thoroughly check the vehicle. When I finally got home , my husband and I inspected the car. There's a scratch on my tint, the back window doesn't roll down, i would also hear a knocking noise when I back up or made a right turn and a bunch of sticky black stuff all over the inside and outside of my car door. Water and soap did not take it off. I'm sure something oil based would have. They also forgot to check my sensor and seat even after I called twice about it! I also heard this whistling noise like the seal was tight or wind was coming thru a crack. We had to take the car back for them to fix it. Because we picked it up on Friday and they are closed on the weekends I had to call in Monday to make an appointment for Tuesday. I asked if we can drop it off on Monday evening that way they would have all day to work on it on Tuesday. Unfortunately, they had to keep the car until Wednesday late afternoon because they found other things they had to fix. :/ so I was left without a car and I had to asked to be dropped off and picked up on Tuesday and Wednesday. They were able to fix the window, tint, sensor and I had to ask them to wipe off the black sticky stuff again. They were not able to fix the knocking sound and they asked me to take it to Toyota to check the seat and the knocking sound. They weren't able to fix the whistling sound either. I had to take my car to Toyota for the remainder of the issues. I felt so disappointed that my insurance is partnered with this company. Maybe there are some employees that are great but I didn't feel like mine was. This whole process was such a headache and such an inconvenience! read more

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They did an awesome job, very professional. The staff was very friendly. They came out, told us what they were going to do to my car in a very detailed manner and had my car fixed and looking great again. read more

Took my vehicle November 2022. They had my vehicle until April 2023. Had to take it back 3 separate occasions after it supposedly was fixed. Doors were not aligned, insulation was missing, bolts missing, seat belt piece was broke along with other miscellaneous pieces that weren't broke to begin with. Do NOT take your car here. My car was in better shape going in then coming out. I was hit on my driver's side causing some significant damage but I could still shut my doors and have a complete seal. After these people working on my car, still to this day there is air getting in from the work that was done. You will need BAR (Bureau Of Automotive Repair) as they have many complaints filed against them. I had to file because of lack of doing the correct work and charging my insurance for things that were said to be done that were not. Be aware, be involved and do not trust this place. I have every single photo if you need proof of incompetent work, it is outrageous. Can't imagine other people having to deal with this, but unfortunately they have. Pictures posted are of when the car was supposedly "fixed" Headliner ripped, noticeable misalignment of doors ect. Anyone with half a brain can see that the car was not fixed. Had to take my car back 2 more times after these photos. Again, go elsewhere! read more

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Didn't have them do the work because it would have been weeks after having the estimate. They must be wonderful because they were SWAMPED! The stars are for the very nice estimator! read more

These guys are awesome They were able to get us in right away and repaired the bumper so fast. I hit a curb, and it was dragging on the ground. Now it is securely attached. read more

Breanne and the team at Fresno Body Works did an amazing job on my car. They went above and beyond to get the parts for my car, did a great job on the repairs, and had my car back to me exactly when they said they would. Everyone at this location is super nice and helpful, too. I would highly recommend. read more

I went through these guys a year ago for repairs from being rear ended. The Customer Service was very good and they made the experience of being involved in a collision lot easier for me and my family. The communication, follow up and transparency was very helpful. My car looked great after the repairs were complete. I brought my car back a year later for some additional repairs due to wear and tear on my car; they provided the same level of service for my much less serious repairs. I was treated with the same care and professionalism the second time. Thank you to the whole team for making my car look great and for making my experience good. read more

Wow, I love doing reviews on businesses that did absolutely everything right. This is one of those times, where good old-fashioned customer service is still alive. I needed some minor repair done to a panel on my car. I knew it was a simple job that was probably going to turn into something expensive. I didn't want to go to an auto body shop because I knew they would rake me over the coals from past experience but I took a chance with these guys and I honestly didn't think I was going to get the time of day because I had such a minor repair. I was greeted by a cheerful problem solving receptionist.Kristine that I explained I had no insurance claim but needed a panel removed and maybe some broken snaps replaced and she called one of the guys from the back whose name was Jeff. He proceeded to look at my car and asked if he could borrow it for a few moments to check it out. Within 10 minutes he came back and said that he had some of the missing snaps in the shop and if it was okay with me theyde just pop them in for me. Another 10 minutes and he came out and said it was all done. I asked him how much I owed and he said that it had taken very little time and effort and there was no charge. You just don't see this anymore. This is how customer service should be it isn't that I got anything for nothing so much as now I want to send them all the business I possibly can and will never take any of my cars anywhere else. All it takes is a little effort and a little care. Jeff is a sharp cookie who knows how to represent that business and if he isn't the owner he needs to get a raise because you don't want to lose this guy... Whoever hired these people made some very good choices. They have earned my business. read more

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I came in for an estimate on the damage caused by the idiot that rear ended me last weekend. My insurance sent me to Fresno Body Works in Clovis, CA. They have been AMAZING! They accommodated my crazy schedule. They were thorough and explained everything written up in the estimate. The BEST part of my visit is when I walked out to my car. The technician that helped assess the damage did a few "patches" and removed the tape I used. Now I don't have to drive around looking as terrible as before. I can imagine how much better it will look when the actual body work gets done. I can't believe how well I was treated. Thank you! read more

Fix Auto Clovis - Fresno Body Works - After "patch work" - Body Shops Near Me - Clovis, California

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Worked on two of my cars after separate accidents. Kept me informed for each car. Flexible with their schedules for me to drop off and pick up my cars. read more

5 thumbs down. Months back, I went in for a bumper, fender, and lower airbox resonator replacement. They had it for one week. In that short time they took it upon themselves to drive my car very harshly. It was getting 3.2 mpg as an average on the drive history, Also the oil life dropped 10%. Besides them abusing my vehicle, they decided to not put my airbox/resonator connector back on.. Not really a simple mistake. I've been biting my tongue for a while, but just noticing that an important piece is missing from my airbox, really has me scratching my head. read more

The repair of my auto body damage was perfect. Additionally, The staff was really friendly and professional throughout the entire process. I would highly recommend Fresno Body Works for all your body repair needs. read more

I recently had my first minor collision while driving, my insurance automatically routed me to what I'll call "cc" and the employees there were so rude, I immediately left and called my insurance and came to Fresno body works where I took my vehicle when vandalized, they were amazing and prompt last time and as expected, were waiting with smiling faces and a welcoming reassurance that I'm going to be taken care of , I can't thank the friendly staff enough. read more

We went with Fresno Body Works, as they were the shop that partnered with our insurance company and it was absolutely TERRIBLE. They kept promising we would get our car back by a certain day, then missing the deadline. When we FINALLY picked up our car, we got home and noticed a huge gash in the door and that the from bumper was scuffed and COMING OFF! We went straight back, they apologized and gave us a rental. The car took another week. When it was done, they didn't even call us. I called on a Monday and they said, "Are you going to come get your car? It was done on Friday." So we drove down to pick it up and my hubby thought, we should check all the lights/blinkers. SO GLAD he did because, sure enough, the back blinker wasn't even plugged in or working. So they took the car back and had us wait. We leave, and as I'm driving the car the next day I keep hearing this clucking noise. Luckily my mom was driving behind me later that day because she called and said, "Something is dangling from your car and hitting the road!" So, you guessed it.. we took it back AGAIN. They admitted it was a piece they had to remove for the repairs and it didn't get screwed back in. **EYE ROLL** I wish that were the end of it, but it sure wasn't! I finally feel like we are done with that place and I have my car back... but the first time out with my daughter as I'm trying to unload the stroller from the trunk, the trunk keeps slamming into my head. My mom, had to hold the trunk open for me (thank goodness she was there!) so I could get the stroller out. I called immediately and they apologized and said to bring it in as soon as possible. To be honest with you, we still haven't taken it back because I just don't trust them with our car at this point. read more

I was in a hit and run the beginning of December, both doors on passenger side were damaged. I took my car here, they told me it would take about two weeks which I was fine with. The day (Friday) they had promised the car would be done I called to verify and they said it would be done at the end of the day. 30 min later I get a call saying it won't be til the following Monday. They stated that the parts did not fit which at this point of would've hoped that they knew that. Monday came and I received another call saying that not all the parts came in. Again, I would've imagined they would have known that already. Since it was in the middle of the holidays it added two extra days. Friday of that week they called me and said that they didn't receive a part and that it would be done the following Monday. At this point I was very unhappy. I ended up getting my car back almost a month later. I was a little upset but gave them the benefit of the doubt. When I got in the car I saw that the cables that connect to the rear view mirror were all over the place. I took my car back to them 2 min after I drove off the shop. They were able to fix it. I brought my car home that Friday, it sat in my garage for one day, Sunday I tried to drive it and i noticed it lagged when I turned it on. I thought it was because it had been sitting for a while. Later that day I tried to drive my car to the store, IT WOULD NOT START. I proceeded to check the battery, took it to get it tested. They confirmed that I thought, battery had died! Not only did they charge me $12 dollars at this place for ""disconnect/reconnect" battery but they failed to tell me that there might've been a problem with it. While trying to fix the battery issue I noticed there was a part missing!!!!! THEY TOOK OFF THE RADIATOR COVER AND ITS MISSING FROM MY CAR!!! I know I had it because I had just changed my air filters recently. ALSO, the air filter container was unclipped!!! This is the WORST place!!! I forgot to mention my car had dust inside all over the dashboard when I got it back! read more