I live in Seattle so it was a drive to get to Port Orchard. My Tesla Model Y had some door and quarter panel damage. There are a limited number of Tesla certified body shops in the area and many have very long waits for service. The one shop in Seattle that could get me in could not agree with my insurance on the cost. My insurance suggested Fix Auto as "a Tesla-certified shop we have been able to agree with in the past". Everything about the experience was smooth. I spoke by phone and they sent me a link to upload damage photos, and they made their repair estimate from that. Once they had the car there were additional costs discovered but they were able to get them accepted by my insurance with no cost to me. I was able to drop the car off for repair after hours (since they're so far away!) using a gate code they emailed to me. They have an automated text system that sends updates at each stage of the repair. ("Your repair is on time and moving to the paint shop!") They got the job done sooner than originally anticipated. I literally cannot tell that anything ever happened to the car. It's beautiful. As a bonus, they work with the local Enterprise Rent-A-Car so I was able to just leave my rental at the repair shop and they checked it in for Enterprise. When I had questions through the repair process, they were easy to reach by phone and helpful. As for cost, it was all covered by insurance, but the numbers were big. Fix's initial estimate was about 30% less than the Seattle shop, but after the additional costs were added the two bids ended up almost identical. (Of course, the Seattle shop probably also would have come up with additional costs.) My advice overall: Don't damage your car. If you DO damage it, go to Fix in Port Orchard. They were outstanding. read more

Is your Tesla damaged? DO NOT BRING IT HERE! Simple repair to rear bumper languished for MONTHS and they did everything possible to make the process as slow and expensive as possible. They even charged me $105 to update the car's software (something you do yourself at home)! Also put a bunch of deep scratches on the rear window and claimed it was like that already. And the paint job is pure garbage and does not match the rest of the car. Seriously, just wait the time it takes to use the local Tesla-authorized shops instead of this place. They play a nice game of happy friendly face until something goes awry, then the fangs come out and they are nothing but cut-throat crooks. Don't believe their bogus responses either - it's a flat-out lie! read more

Had Fix Auto repair my new Tesla Model X that got damaged in an accident. They were very quick with the estimate, got me in for repairs within 2 weeks and finished the job right on time. (Incidentally, they are one of the few body shops in the Seattle area authorized to work on Tesla. One other shop had a three month wait just to get an estimate!) These folks are great....I definitely recommend them. read more

Fix Auto Port Orchard accepted and repaired my truck in about a month. No other body shop would even accept it for two or three months. Customer service and communication was outstanding. I received an update text almost every day. Quality of work and attention to detail appear to be exceptional. read more

As a female making minimum wage and saving for college tuition the thought of getting an expensive if not overly expensive service is terrifying. I went in today to get an estimate to fix a dent and was shocked by a 1,700 dollar price tag on a new bumper, it genuinely brought me to tears. I was not only treated with so much care and kindness but felt as if Julie truly wanted to help and make this a fix I could afford. She got in touch with her son and talked to find an option that could work for me. I'm grateful to see so much kindness in a situation that brings so much frustration and financial strain! read more

I only had my Mustang Mach-E for less than a week when I took it in to get the windows tinted. The tint shop called me to let me know my car was done but unfortunately another customer had parked next to my car and their 4 year-old had opened their car door hitting my car and put a 4 inch gash in my paint on my fender wall. I'm sure you can imagine my face as I see this enormous gouge. I knew right away I was going to call Fix Auto, since they had previously repaired another vehicle for me that was involved in a collision. I called and spoke to Julia. She was able to get me in that day to give me an estimate and said I was welcome to leave it since they were pretty booked up and they would get to it as soon as they could. Since I had to get a repair done I wanted all 4 fenders to be trimmed black they did it no problem and attached my side window scoop louvers as well. I am EXTREMELY PLEASED about the customer service I received at Fix Auto!! I would highly recommend Julia and her team to my family, friends, or anyone who needs auto body work done. Thank you Fix Auto for being there for me when I needed you! read more

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never in my wildest imagination would I have pictured this level of quality in "All" areas of service. initial estimate, scheduled work, proper parts and supplies, highly professional and reliable on time communication made what could have been a very stressful experience into the best possible! made arrangements for a rental car, took my truck, returned my truck ( detailed, polished up ), then returned the rental for me!!! I have the highest respect for this entire service center. this is the place I will trust in the future for myself and my friends. read more

Very friendly and easy to work with. Excellent service and communications - frequent texts to update progress. You can feel confident taking your vehicle here. They also provide a warranty that the repairs shall be free of defects in workmanship for as long as you own your car. I would rate them A+ and a sparkly gold star! read more

Fix Auto in Port Orchard did a FANTASTIC job taking care of my vehicle repairs. Julia and her team are just top notch. My poor Honda Accord was rear ended by a big ol' SUV at a good speed early this month. Trunk all buckled, bumper smashed so hard that there was a perfect mirror image of the SUV's license plate stamped in it -- just awful, it was a TON of repair work. Fix Auto had my car towed so it wouldn't cause further damage driving and got to work on repairs right away. I was kept informed of their progress through every step, so I always knew where they were in the process. I picked up my car today, about 18 days after work began and it's just beautiful - you'd never know it was a mess just a couple of weeks ago -- soooo happy with their work! My sincere thanks to Julia for the texts that kept me looped and made me smile (you can sure tell when someone really cares about their customers!) and to the repair and detail team that made my car look brand new again -- I would recommend this team for anyone! read more

If you need auto body repairs, I highly recommend Fix Auto. I was in a fender bender a couple of weeks ago. USAA towed my vehicle to Fix Auto. Ms. Julia recognized that I was stressed and upset. It's my precious car after all. She reassured me that everything was going to be as good as new. Each step in the repair process I had received a text message, keeping me updated. They even offered to return my rental car for me. Tyler, the paint guy, fixed a little spot that my husband had noticed wasn't completely blended with grace and kindness. I am so thankful USAA sent me to them. I don't think I would have had a more pleasant experience anywhere else.** read more

Can't tell someone about their car and can't stay a little bit to make sure they are all good when you know there car is in your shop what kind of business is that best tell me about it earlier so I can plan my way not this last minute reminder read more

Julia and her team at Fix Auto body are AMAZING! Both my wife and I have taken our vehicles there after fender benders. We were rear ended in our pickup one week before we were supposed to go on vacation towing our travel trailer. We brought our truck in the very next day and let Julia that we were leaving at the end of the week and we needed our truck if it were at all possible. She let us know our chances didn't look good of leaving on time for our vacation. Her and her team worked miracles and had the truck repaired and painted in 4 days! Fix Auto has customers for life now. read more

Had a small scratch on my car and just needed a new side panel replaced for my Jeep. They replaced the side panel but broke the car's accident prevention sensor system. I knew they broke it because we had been driving the jeep around for 2 weeks before we took it in to get fixed and there wasn't any issue with it until we immediately picked up our car from their shop. They initially told us they would pay for the system to get fixed at the dealership but after we told them the cost they told us that it was no longer their fault and that the car must have had that problem from the accident and that they no longer claim responsibility for it. They must know of some workaround to get the insurance to pay for it instead of themselves and it's a very shady way of doing business. I will never go there again and advise anyone else not to go there either unless they want to deal with amateur mechanics and shady business practices. read more

I cannot recommend this auto shop enough! They have been friendly, prompt, and have worked to get me the best price possible each time I've had to have my car worked on. The staff is incredible and keep you updated on every step of the process. They truly care about taking care of you and don't try to nickel and dime you. Don't take your car anywhere else! read more

I can't say enough nice things about Fix Auto Body in Port Orchard!! I have had the opportunity to work with them twice now and I have to say, I am so impressed!! Both times they go the extra mile with great no fabulous service! They were able to give me an honest, spot on, estimate same day and got my car right in and done as scheduled and promised both times. The professional knowledge and level of customer service left me feeling like a VIP.. I would recommend a 1000x buy hopefully I don't need any more work anytime soon. Thank you Julia and Fix Auto for the wonderful experience!! read more

Had to get tires went in they got me fast. Very good price out the door fast. Very friendly even washed my ride. Ty all great job!!!! A+++

What can I say other than Fix Auto is now my go-to body shop. We had a minor front bumper cover mishap where a plastic mounting tab broke off. Alfredo the repair guy, evaluated it and said he could repair it. I had my repaired car back the next day. Another unnamed body shop wanted to buy, paint and install a new bumper cover. By going to Fix Auto, they saved me over $800. To top it off, Jon the estimator, Alfredo and the lady handling the paperwork end were all friendly and professional. The car was washed and vacuumed when I picked it up. Great service! They have earned my future business. read more

We were visiting family in Ohio in May when our brand new Ford F-250 was struck by massive hail from a tornado that touched down within three miles of us. Our beautiful truck looked like a golf ball. Lucky for us we found Fix Auto when we got home. Their service and care is second to none! Julia got us in right away and kept us updated on the progress. Chris and his crew worked miracles and our truck is once again brand new! All original Ford parts were used and the paint work is flawless. Thank you Fix Auto, Julia, Chris and crew!!!! read more