Got a signature facial done with Abbagail and this time it was amazing. They provided clear…read moreguidance on where to meet my facialist after changing and my service started smoothly. Abbagail was awesome asking my allergies, and explained every time when a product will be applied to my face, the potential effect such as temporary tingling, and offered options based on my needs. My shoulder and hand treatment was also fabulous. After my facial was finished, she immediately handed me bottled water. My face is so glowing according to my mom afterwards. The duration is as described. Last time there was an error with the third party booking app indicating the wrong duration. This time all resolved and I appreciate the communication and their willingness to address the concerns and make customers happy with their experience here.

First off let me say the only reason this is a 4 and not a 5 is because of the lack of customer…read moreservice from the owner who was running the front desk. I was not greeted when I came in (yes, she was with someone but she didn't even make eye contact with me, nod or acknowledge me in any way). She was very friendly with the girl she was helping but when she went to help me she seemed really cold. No smile, no "how's your day", nothing. It was the same way when I left. She didn't ask me how my service was or invite me back or to re-book. I'm hoping she was just having an off day. That said, my pedicure was absolutely wonderful! My nail tech explained all the services they offer, she did a very relaxed, caring and beautiful pedicure and it's holding up incredibly well. The nail tech was friendly and so sweet. She made me feel like I was getting a pedicure from a friend, not a new stranger. That said, she didn't overdo the conversation. It didn't feel forced or sales-y. We had a great conversation and I will definitely be booking all of my pedicures with her from now on. The price was incredibly reasonable too. Definitely worth the 45 minute drive for me. I've already scheduled a facial to try their facial services out and look forward to that. The young woman who did my pedicure also does facials (but unfortunately her schedule didn't work with mine the day I needed it to). I'm hoping I find a second rock star at this place. If the owner would have been more welcoming and grateful for me as a new customer this would have been a perfect 5 star review. Looking forward to coming back next week!

My spa day was a gift, and the facial and massage were genuinely wonderful -- that part I can't…read morefault. The mani/pedi, however, was another story. I came in with dip nails. At check-in, I was told the salon could remove and redo dip, but once I was seated, the technician assigned to me couldn't, so I had to switch to gel. My package also included a full spa pedicure, but what I received was essentially just a polish -- no leg massage, no callus treatment. When I asked about it, I was told the tech had switched me to a gel pedicure, which doesn't include those services. I wasn't informed of the change beforehand. If I had been, I wouldn't have chosen a gel color, because the spa experience was what I had been looking forward to. The dip removal was rough. The tech struggled, my nails were left hacked up, and my tips dissolved in the process. I was told they didn't have the equipment to fix or replace them. After about an hour, I stopped the service because it was clear I'd need to go elsewhere to repair the damage -- an expense of roughly $100 on top of what was supposed to be a relaxing gifted day. The manager did waive the charge for the mani/pedi, but insisted the amount remain as a credit for a future visit rather than refund it. Since the spa day was a gift and I don't hold the original gift card, that credit is of no practical use to me -- and it doesn't offset what I'll spend elsewhere to repair the damage. Their position was that I should have told them ahead of time that I had tips. I did disclose my dip nails at check-in, and I wouldn't expect a nail salon to need advance notice to handle tips. Honestly, the manager's attitude and unwillingness to meaningfully make this right was as distressing to me as the damage to my nails. I won't be returning. If you're booking a facial or massage, you may have a fine experience. For anything nail-related, I'd recommend looking elsewhere.

Clean and beautiful inside. I love that they have a private women's locker room and waiting room. I…read morereally enjoyed the steam shower (couldn't figure out how to turn it on) but the girl at the front desk helped me. I was bummed because I booked a smashed here so I could use the sauna and of course it was out of order. But at least they had a steam shower. I got a hot stone massage and feel like they weren't utilized enough. I wasn't a big fan of the person who gave me the massage but I'll be back to try someone else.

I had a bit of a mixed experience initially, but the way it was handled completely won me over…read more One of my treatments didn't go as expected and caused very visible irritation on my face that lasted about a week. However, Kara, the manager, went truly above and beyond to make things right. She followed up multiple times without me ever needing to reach out, and her level of care and professionalism was exceptional. It's the kind of customer service you rarely see anymore, and I was so impressed. I also had a facial with Madison that was absolutely amazing. So relaxing and my skin looked and felt refreshed, hydrated, and glowing afterward. Because of how thoughtfully everything was handled and the overall experience, I would absolutely return and highly recommend this spa.

I've used spa services for over 2 years and highly recommend it! Everyone on staff is very…read morefriendly, professional and helpful. It is a very peaceful and serene environment! I have chronic neck and shoulder injuries, and at each visit, the massage therapist inquires about how I've been doing and is attentive and very knowledgeable about how to pinpoint any special areas of soreness/pain. I've been very pleased with the massage services. They've also got some great items for sale in their boutique!

Site was peaceful and professional attended to my requests. Generated great value. All employees…read moreare client centered

Went in for a massage to relieve upper neck and shoulder pain and it was an amazing experience!…read moreProfessional and relaxing! Margareta did a wonderful job.

I just had the best massage experience ever!!! I received a giftcard for my birthday and scheduled…read morethe 2 hour treatment with Alison!!! It included everything- massage, hot stones, oil, hand and foot treatments and a sugar scrub. Can't wait to come back-HIGHLY RECOMMEND!!!

I would highly recommend to everyone, to come and see Brittney!! I got the head spa and it was…read moreamazing, my knees tingled from all of the tension being released in my upper body and neck from the massaging technique she uses. The oils and cleansers used smelled soo good you could almost taste it 100 out of 10...if you haven't been before you must go ASAP. I will definitely be back.

I have been a loyal Pure Lux customer for years and have generally been very happy with the…read moreservices I've received, which is why this experience was so disappointing. I recently had a haircut and, after living with it for about a week, realized I would like a small adjustment. I simply wanted someone to run thinning shears through the bottom of my hair--a quick touch-up that would likely take only a couple of minutes. When I called, Kelly answered the phone and was dismissive, telling me no one had time to help. When I called back to ask for a manager's name, her attitude changed and she suddenly seemed more willing to help, but it did not feel genuine. I was repeatedly told that everyone was booked, despite my request being very minor. What disappointed me most was the lack of customer service and willingness to accommodate a long-time client. I wasn't asking for a new appointment or a lengthy correction--just a quick adjustment following a recent haircut. I would have expected a salon of this caliber, especially with directors such as Amy on staff, to make more of an effort to ensure customer satisfaction. I have always enjoyed Pure Lux and hope this feedback is taken constructively, but this experience left me feeling undervalued as a loyal customer testing out the salon.

All the ladies have always been kind every time I've gone in. I love getting my hair done with…read moreAmber. I've also had a massage and a facial. Clean amenities, kind people, good service. Very surprised at the rating, I'm sure it would be a lot higher. If everyone that had a good experience left a review.

My Husband had surprised me with a Couple Full Body Massage, and can I just say... "WOW"…read more We had 90 minutes to just relax, decompress, and soak up Tranquility here with Tom and Mary! Absolutely LOVED enjoying my Husbands' company in a Quiet, Non Stressful Massage. Plenty of Parking too! When we first came in, we were a little nervous because we both had Never been to one of these things before. So we didn't really know what to do, or to expect. We got ready, and Tom and Mary came in. I'm currently pregnant so they DID make accommodations for me (they want you to lay on your belly) they give you support pillows until you're "just right". It was hard to tell my Body to relax considering a stranger was touching me. Lol. But after about 10-20 minutes in, I was able to calm fully down and relax. They massaged everywhere. Got all my Muscle Knots in my back and neck out. She also massaged my Calves- Which was AMAZING (which are running rampant with leg cramps right now due to pregnancy. Haha!) The hand and foot massage were absolutely Spectacular. So firm and yet gentle at the same time! The bathrooms and rooms were super clean!! It smelled fresh and organic there, my Husband and I really liked the experience. THE HOT ROCKS MADE ME DROOL HAHAHA!! Mary was very professional with asking if I was okay with it before proceeding. My Husband and I were so relaxed that when we were talking later on about it, he had mentioned that he actually fell asleep towards the end for 5-10 minutes... I laughed because I did too! 10/10 would Completely recommend. The head massage was also great. The whole thing... I cannot brag on this place enough! Great people, Great atmosphere! They got us out in time for us to pick up the little guy from the sitter, so they're very punctual. As business owners and parents... WE APPRECIATE THAT!! Thank you so much Mary and Tom! Thanks so much! -The Kanevski's

Great service and price, highly recommend. Hours and location are very convenient. Massage…read moretherapists are experienced and skilled.

You can no longer request a particular therapist, they implemented a rotation program and have now…read morelost a loyal customer. The therapist I saw was not good at all which explains the rotation program, this is a big mistake.

My mom and I got a foot massage and it was phenomenal!! Very clean, pleasant staff, and amazing…read morefoot massage. We had it earlier this morning and we're still talking about how lovely it was. Don't hesitate to come here!!

The receptionist Misty was super helpful as this was my first time there…read more Steffi gave me possibly the best massage I've ever had.

It was a great massage and great environment. I've heard…read morethere is a woman there that walks on your back great for deep tissue I'll try her next time I'm not sure of her name though

Love the location especially across from Ft Sanders Health and Fitness. Elizabeth is really good at…read moremanicures and pedicures but hard to get an appointment with she stays booked. Love that they do Dazzle on manicures it's a lot better for your nails and last a long time. Love to that you don't tip!

We joined the adjacent health club and we dont have anything but great things to say about it so…read morenaturally I was thrilled when they opened a health Spa. Their hydromassages were a novelty to me but once I tried I bought a package. They have all kinds of facials and peelings. Their mani pedis are great quality. Their prices are good. Also the spa personnel and the installations display the same level of quality as in the gym.