I used the $39 furnace cleaning special. Tom Martino who advertised the special said that they don't try and sell you anything......WHAT A LIE. LITERALLY the entire process was a sales pitch. They tried to sell me two INSANELY OVERPRICED products as well as a stupid maintenance plan. It was like having a car salesman in my house. I would not recommend them unless you are okay with pressured sales read more

Called on Sunday with a broken heater because hours on site state "Open 24/7." The operator stated someone from their office would call me with a response time today. She also told me the response alone would be $300. Due to the weather, I was left with little choice but to accept the response fee. I relied on that statement and did not call any other heating services. The office never called, and now I am left with no heater on the coldest day in years. If they were unable to provide services they could have done the common courtesy of giving me a call. Do not recommend. read more

Yesterday I received a call from their CEO, (he had been out of the Country when our issues occurred). He advised me of the following: - the second technician that came out to the house, taped up the exhaust pipe, told us we needed an IDM motor and that our furnace was pretty much toast - has be let go. - the company is putting in place additional training/tools for technicians. - he apologized for the lack of communication following the incident and shared that what happened was not what he expects of this company. Sounds like many positive changes are being made. I'm glad the company responded and vowed to make things right. We were given our money back and a dinner voucher along with a personalized letter from the CEO. All of this was hand delivered to our home. I was very impressed with his expression of service and his ability to execute on his words. I'd love to give the local companies my money and perhaps they deserve a second chance. Thanks for making this right. I'm giving a 5 star rating for how the CEO fixed this problem. read more

Raymond the tech was nice. He was informative but no military discount he didn't mention it, I forgot. 864.00 is ridiculous but I paid it. He said it came with a one year guaranty. I feel like I was ripped off. He put down 75ft.with that jetter.sorry I don't feel like that was a fair price live and learn. read more

My air conditioning croaked, so I looked online for yet another heating and air outfit (since I've never been real tickled about the service from others we've tried). Well, lots of AC's were croaking evidently (hotter'n hell this summer, huh?), and it took a couple of days before Brighton Plumbing was able to get to it. A real fine fellow named Brian showed up as scheduled, quickly diagnosed our problems, and quickly fixed our problems. He also took the time to show me how to keep my AC at its peak. Really, above and beyond. The kicker for me was that the bill was way less than I expected for the work he did and the time he spent. As in "Is that all?" inexpensive. Hey, what do ya know? I have me a plumbing and AC outfit for good now! read more

While these guys might be ok for emergency work NEVER use the for major work. Came to my house to some diagnostics on our AC, after some discussion received a quote $12,000 for a new furnace and AC. Called a local HVAC person and he quoted $7300.00 for the identical furnace and AC. read more

Not honest - non responsive. I had a leak and they did not follow up with a written estimate. I found another Co. that did the fix for half the amount and more completely than Fix-it was recommending. read more

I would give a 0 if I could; would not trust this company to look at a toaster. Repairman came out, said he was a supervisor with years of experience. I described the problem that the furnace would not go on. Said he knew what the problem was before he inspected the furnace. He did look at the furnace and said the A/C coils were dirty causing the furnace to overheat and shut down for three hours due to the cold weather. Said the furnace was worn out and needed to be replaced. He said they were the installers for Home Depot and would give me an estimate for replacement, but don't run the furnace too much due to the overheating. I didn't trust his evaluation and declined the estimate. I called another company, the serviceman inspected and cleaned the heat probe. I asked about if the furnace was overheating due to the A/C coils and he said the furnace was pretty clean and the overheating switch was working and did not need replacing. The furnace is now working fine and the weather has been colder. read more

DO NOT USE THIS COMPANY!!!! I cannot tell you what a disappointment they are. Kept lying about when they were coming ( we had a blocked sewer so) it took 3 Days!! Then after they did the job the cost changed to $425, on the radio it said $99. Now 4 weeks later our sewer is backed up again! They won't back up their own work and come out to fix it!! If I could rate them NO stars I would! read more

I paid Fix-it 24/7 almost $800 to fix my furnace and it worked for one day. When I asked them to help resolve the situation they offered to sell me a new furnace for $4,000-$5,000, which I cannot afford. So now I am out $800 and my furnace doesn't work. DO NOT USE THIS COMPANY! They made no attempt to make it right. Shame on them. No way to run a business. Zero stars! read more

I have an 18 yr old furnace and had them come out on 9/8 to do their $39 tune up and cleaning. Good price and service was OK. Took less than an hour for full cleaning and adjusting. Hmmm. The first thing the tech said was when he fired it up was "that doesn't sound good". He also told me my blower was leaking "a lot" of oil and it as about to fail. He provided me photos he said would show that. I don't see any leaking oil in the photos and I checked the blower. It is spinning easily and makes no noise. If it was in as bad shape as he indicated he could have easily shown me but conveniently did not. I tried to contact fix it 24hrs 3 times since then by email, their web contact option and live chat and no one from their business will respond. I called today and talked to someone. Nice enough fellow but I didn't get the impression he was overtly concerned about the tech's behavior or poor response I received. So, bottom line decent service, questionable diagnostics and additional repair work pushed and poor follow up response. Will not be going back. read more

Called to make an appointment for an electrician, was given a window 10-2:00pm and a promise the electrician would call 45 minutes prior to arrival. No call, and the electrician didn't show up. When I called the Fix-it 24/7 number the voicemail is full. Not a great business model. I finally got an answering service and was promised someone would call me back asap and that never happened. read more

They charged me $1300 for an 18 inch pipe and had 2 plumbers there. I was just diagnosed with kidney cancer and they had already cancelled on me once. I shouldnt have said yes but needed it fixed. When I got home from the doctor and saw what little they did for $1300, a friend was watching our home, my wife and I were infuriated. They are a ripoff. Dont use them. I put in a complaint with the BBB a month ago and the 24/7 hasnt even responded. Dont use them! read more

We called Fix It 24/7 to come out when our 13 year old Air Conditioner stopped working. I was ready to hear our A/C was finally DOA. What a fantastic company, the techs that came onsite Donny and George were fantastic. Super professional, let us know exactly what they suspected could be happening all throughout the process, and were actually able to fix our A/C for much, much less than we were expecting. What a pleasant surprise! We will use Fix It 24/7 again and again. Honest, Trustworthy and Reliable Service! read more

Our air conditioner stopped working so I made an appointment for same day, which was nice, but I get a call at 5:00 that evening that they have to cancel and are not coming. Don't set the appointment if you can' show up! I could have called and made other arrangements but am now stuck in August heat without air. DO NOT USE THIS COMPANY! read more

Charged me $457 for an AC repair that took a $30 part and less than 20 minutes labor. A labor rate of over $800+ per hour is ridiculous. After a long difficult conversation with one of their managers, they agreed to give me a $100 credit. Whoop-de-do! Steer clear of this company unless you enjoy being gouged. read more

We just had our air conditioning unit replaced by them not even a 1 1/2 years ago, and this is the second time they are going to have to come and repair it!!! On top of that, they wasn't me to be home all day with a 30 min notice on to when they are coming!!! NEVER USE THEM!!!! read more

Need a new air conditioner and are getting many quotes. The salesman was pushy and became quite belligerent when we advised his quote was almost double an earlier quote. He actually had the nerve to focus on background checks and tell us that other companies could potentially send felons or child predators to our home as they most likely do not do background checks. His overall demeanor was enough for me to say we have had enough as his cue to leave. Unbelievable tactics to try to get business. If you are going to use them make sure you get quotes. Their apples to apples price matching is also a joke. Beware! read more

A couple months ago, I heard a special on the radio that if the broncos scored more that 24 points, I can call in and get my furnace cleaned and checked for $24.99. So I did thinking it was going to be a mediocre job or have some strings attached- I was completely wrong! I had a pleasant experience scheduling my appointment and the tech who came out was super professional and also a broncos fan. He took his time cleaning my motor and furnace, explained to me what's going on with it, gave me the heads up on a few things and didn't try to up-sell me on anything. Furnace is working even better now. Highly recommend Fix-it 24/7. read more

Because 1 star is the lowest I can select. I'd prefer to give 0 stars: one for each minute of the day this company spent doing the service they committed to, since they didn't show up. If it's the middle of an almost 100 degree week and your AC goes out, don't waste your time waiting on this company! I made an appointment and when I didn't get a confirmation, I called the company myself to confirm that they would be arriving (this was 30 minutes before the end of my 2-hour time slot). My information was taken and I was told that I would be called back shortly. I waited another almost 2 hours and never received a call and a technician never showed up. I'd much much rather be told that a company doesn't have time than have them waste my time. I could have been working on getting someone else to the house and not wasted a whole day. read more

Company operates on a "stand-by" model for A/C repair, which means they give you no time window for repair, jut that they will call you 40 minutes before a tech becomes available. I am waiting 3 days later, nothing. How can a company expect its customers to keep an indefinite open schedule? 3 days waiting for them to call to fix my A/C during 95 degree weather? No thanks, steer clear of a company that refuses to give you a time window for service. read more

Yikes, I can't believe how much we were charged for minor plumbing repairs such as charging $119 for an aerator in a bathroom sink faucet when the part at Home Depot costs $4.98 and the job takes 5 minutes to complete in addition to charging $554 for a minor leak under the kitchen sink which was excessive! Our property management company hired this company without consulting with us first and it wasn't like an emergency repair. Definitely not a company I would recommend or EVER use again. read more

Their service is excellent, the technicians and staff are very friendly and helpful. Don't get into a conflict with management, though. And if they install a appliance in your home, make sure they pull a permit And get you the paperwork so that the city can inspect it and sign off. They lost to check on me back in October and now, in June, they are threatening me with collections. The manager would not even get on the phone with me to discuss this. So you have been warned. read more

These guys took over from Groundhog Heating when the owner died. My girlfriend had an appointment with Groundhog, but instead these guys showed up and unnecessarily replaced a furnace fan for an inflated charge. Repeated attempts to speak to Brian Remington about this service call went unanswered, and I finally gave up out of frustration. Lesson learned, do yourself a favor and go elsewhere. read more

John Dallen serviced 2 properties for us today-furnace & A/C units on both. He was absolutely excellent. He took care of everything needed, was curteous & respectful, was completely knowledgable about all of our questions and share great information. We would recommend him and this company to everyone read more

Fix-It 24/7 was one of the companies I contacted for an estimate to replace by 16 yo HVAC system. Kyle came, did a walkthrough of my home, measurements, discussion of how I used, such as settings and programable thermostat, the HVAC, made a verbal recommendation and followed-up with within a day with a written estimate. That estimate was in the middle range of those I received but he was the only person who did more than check the size of the existing system before making a written estimate. The specs were the same as other vendors, but it gave me a sense that his was based on some calculations vs. just "what's there now." Scheduling was easy and flexible to fit my schedule. Ronald and Armando arrive well within the 'arrival window', introduced themselves, and explained what they would be doing. They took all the appropriate Covid-19 precautions and laid drop cloths to protect flooring. There work was efficient, I could tell they have done this before. They checked with me a few times to find out if I had any questions and explained what they were doing. They did a great clean-up after installation, reviewed the work, filter replacement, and programming the new thermostat. Ronald even volunteered to do a paint touchup as the new thermostat is a bit smaller than the older model. Fix-It 24/7 isn't the least expensive option but I felt like I was in very capable and reliable hands and recommend the company. read more

Feel I got screwed. Water heater went out, and after hearing the "owner" on 850 KOA talking about how they NEVER take advantage of customers, I called them first. They showed up and told me that they couldn't do the work because my house was not up to code. I needed a whole house pressure regulator and a water heater expansion tank. I was quoted $2184 for the repair - the water heater was under warranty and was at NO COST. Being it was the water heater and we need hot water I agreed. Now that I think about it and looked at the cost of the PARTS, I feel I WAS SCREWED! Founf the whole house regulator for less than $100, and the expansion tank for less than $50. Terrible to be taken advantage of after hearing the owner say that they really work to NOT be gougers. 850KOA still plays commercials that say "the way they run their business, there is NO WAY they can over charge" I am disappointed in myself for not checking prices while they were here, but from what was advertised, I did not think it was necessary. Talk about BUYER'S REMORSE!!!! NEVER AGAIN!!!! read more

After seeing their ad on NextDoor for $77 off, I scheduled a furnace cleaning/inspection. I ended up paying more for disassembling the furnace for deep cleaning, and then more for a replacement capacitor. Then right before he left, the tech found a "gas leak". So it's either another $300... or he suggested at this point I should think about replacing the entire furnace, because "the average furnace lifespan is 10-15 years (FALSE)." I told him I wished he'd checked the gas leak at the beginning so we could have skipped all the other expensive repairs. Not once did he mention that the replacement capacitor, the "gas leak", or a replacement furnace would have been covered under my home warranty (he knew I'd lived there under a year). Additionally, he quoted $6,000-8,000 for a replacement furnace which a quick google search tells me is FALSE. So after paying $289, which he stated is a great discount, I had Xcel Energy come out to check this "gas leak" - which they did not find ANY evidence of. Xcel's tech, who said he worked in HVAC for 10 years, told me that my furnace could last 25 years. So the tech (who may work on commission) outright lied to me several times, and exaggerated the need for further services. I told him my company is about to have layoffs and money is tight and he showed zero sympathy and went on to tell me about the possibility about the furnace exploding from the "gas leak"!!! After letting the manager know all this, he did refund my $289. Hence the one star. read more

Over the course of a couple of weeks I received a half dozen messages from Fix it 24/7 wanting to schedule an appointment to perform maintenance on my furnace. They told me that I had a credit for something around $50. I assumed it was from an overpayment on work that they had performed on my furnace a year before. Turns out the credit was fake. It was a ploy to get me to schedule an appointment for maintenance. When the tech arrived to perform his maintenance he did not even have a new filter to replace the old one in the furnace. He advised that the igniter "looked weak" and should be replaced. I authorized it and he installed a new $388 igniter which I now doubt even needed to be replaced. Then he generously waived the $109 tune up charge along with the "credit bringing the cost for the service down from $497 to $330. He then left closed up the furnace without a filter and left. I then discovered that the actual cost of the $388 part is about $27. I then realized that the constant phone solicitations were not to return any type of credit due to me, rather they were just a scheme to get a tech into my house to try to sell me unneeded service. I also discovered through Yelp and the BBB that I am not the only person who feels as though they were intentionally ripped off. I called the company that day and told them what had occurred and asked for a refund. The secretary/answering service took notes and told me they would have the office manager return my call. That was over a week ago. Still no call. Then the next morning I awoke to a cold house. I got the furnace to restart and later when I returned from work the furnace had stopped again. I replaced the new $388 part that the technician had installed with the old part furnace has been working fine ever since. After examining the part that he installed I discovered that it is the wrong igniter and not a replacement part for my model of furnace. I would not recommend having any service done by this company. read more

I didn't get to actually have the service as I had to cancel early in the morning. But I was able to make the appointment via email which as someone with a very frantic schedule during the week is much appreciated. Someone called to follow up about the plumbing issue after I canceled via email, and it was agreed upon that the non-urgent task (replacing zone valve) will be done at a later date. I can't attest to the quality of the work but I think they have the process behind the scene worked out well. I'll definitely contact them again, and since our complex had so many issues with plumbing companies before it will be easy to recommend them to the HOA. 01/15/2018 Update: Uhm... I guess I should update this review from four stars to one star. I had emailed them and let them know that I didn't need service after all, and that I would call them when I do need the work done. Someone had called the same day the work was anyway, which is cool. But after that I received daily phone calls checking in trying to schedule the work. Even when I did pick it up and said to the lady that I WILL LET THEM KNOW, and that very nicely so, they continued to call daily. It is now at the level of harassment. I just very clearly again told the lady to stop calling me. We shall see if they do. It is a stupid way to conduct business. I certainly will not have them do any work at any of the units in the complex here. read more

Had an issue of intermittent heat coming from the furnace causing high of 60F in the house during winter. Once Fix-it 24/7 was on site they troubleshooted and quoted me $2,000 to redo my air box saying it wasn't spec'd for the size house we have. Also quoted me a new fan (it was running) for $1,200, switches which were also working and a cleaning for $900. The total was coming in at +$3,000. After that they tried to up sell me to a new HVAC system around $10K. Would never use these guys. I called another company and air flow was the issue. 10 minutes max of another company in our house and it was confirmed that a $1.00 filter was all it needed. Terrible company trying to rip people off. read more

Holidays! An uncle, who might or might not have been drinking, helped us fix a problem with our Nest thermostat on Christmas day. That night, the furnace would not turn on, and it was below zero. Good thing we had a fireplace. Next day we called around, and since it was Dec 26, most places were closed or couldn't fit in a visit. Fix-it 24/7 answered the call and were there in like an hour. George is the man! Uncle had reattached a wire to the wrong location, which really is the worst sort of problem to trouble-shoot, but they figured it out. And even though this was an emergency visit at a really weird time, the bill was super reasonable. Delayed review since we were distracted with holiday madness. For three months, apparently. read more

I originally purchased a full HVAC system in 2013 through a different company, that company shut down and sold their clients to Fix-It 24/7.  My AC broke late summer 2021 and I called 24/7 to come out and look at it.  I had made an appointment for a time window after 1pm, and was busy hosting guests from out of state(away from the hot house).  I had received a couple of missed calls around 11am from a technician coming to look at it.  I wasn't able to see the messages until after 12 and called him back, he informed me it was too late he left and I had to schedule someone else to come out on the following day.  When they finally did come, they told me that there was a short to ground in the condenser and there was a burnout in the refrigerant.  They told me I would need a whole new AC system.  Even though my original purchase had a 10 year parts and labor warranty and lifetime on the condenser and it was only 8 years old, because I did not have records of regular maintenance by a licensed HVAC technician they would not honor the warranty.  This was even though their own technician said the burnout was within a closed system and the most likely cause was it got contaminated during installation, regular maintenance could not have prevented this issue.  They quoted me $11,000 to replace everything.  I felt beyond insulted and went to a different company and only paid $7300 for a new system from a more professional company.  My advice is to stay as far away as possible from Fix It 24/7. read more

Con con con!. Nothing about this company felt safe! We had falling water pipes and we're with out water for a week I live in the mountains with not much for plumbers in our community this was the only company I could get to come out. Quoted at 6500 to do a replumb. Then they came back the next day within an hour at jump to 10500 which is extremely high and they told me they had to drill through my metal I beams which is pretty weird I thought thing by drilling through those i-beams that is degrading some of the structural integrity of the home.but I really just was wanting water back so went ahead. Within an hour one of the workers got sick abruptly left and said they need to have a mold test done before we can go any further. So third-party comes up to do a mold test I was told I'm pretty sure there will be no mold in this house I asked when this test results will be in 24 hours from now I asked who's going to tell me he said Fix-It 24/7 well. I waited longer than 24 hours and made a call figuring maybe somebody would touch base with me Fix-It 24/7 said there is no mold in the home I said okay when are you guys going to be out here they said they're waiting for an asbestos test. The gentleman that took the mold test said he does not do asbestos testing I asked when he was there. We wait another day still no call from anybody I call again and say we want to cancel we want to refund she said she has to talk to the plumber to get see how many hours we work this is the second time we've asked we want to cancel and we were told both times we will be called back soon and never a call back. About 8 on Sunday after we told them we wanted to cancel we get a call back from some third party company saying there is mold this is after the fact that we were told on three separate occasions from Fix-It 24/7 that there is no mold there waiting for asbestos results to come back that were never taken. I would have never thought that I'd be played as a fool in such a manner this is one of the biggest scams have you ever been in a herd of. Their workers were very nice but every time I called the office they had no answers. And never once did they call me back.it's been over a week now and we still don't have water at the house.I will not trust a contractor ever again in my life and stick to doing it myself. read more

Do not use this company. They make promises and then don't keep them. A 1 day job ended up taking 3. They charge a premium price but don't provide the service to back it up. And once they have your money, they don't care anymore, not that they did before. For more details look at the review I posted on their BBB and FB. read more

I sold my house and the inspector found some minor stuff that needed fixing in our house. I got fooled by reading Tom Martino's review on this company's site. Maybe they did a fine job at Tom Martino's house knowing who he was. But if you are a common man like me, I wouldn't recommend using them. To do a 10 min job (connecting 2 pipes), they charged me $200. For all the other services that I declined to use them, I was able to find very reliable certified electrician who took care of all the issues at fraction of what this company quoted. read more

I called these guys to come out and fix my heater after I bought a new house. The previous owners used them to service my heater prior to me moving in, so I figured I would call them back out after I moved in and found that the heater wasn't staying on. They couldn't figure out my problem and kept telling me that I needed to replace my inducer motor, at a price well above $1000. After doing some further research on my own I found that the condensate trap was plugged and caused there to be water in the system. Neither the guy that came out to service it before I bought the house, nor the guy that came out to try to get the unit back up and running were able to figure out the problem. read more

I want to begin by saying that the actual work done by the employees of Fix It has always been good. However, their pricing is a terrible problem...just reviewing some other comments, I wonder if this may be a problem for single women in particular? I recently needed a repair to my boiler. It could have waited, but the problem was slowly worsening and making it necessary for someone to add water once a day. I had specified the exact part required, and had asked Fix It to have the repairman provide pricing on the part prior to arrival. I heard nothing, the repairman came and told me that the part was in short supply (which may be true) but then told me the charge would be $3200. I did approve the services as he said he had located '1 part in town'. As he was picking it up, I googled the part and found that it retailed, online, for $490. I then asked the workman to break out the price for parts and labor, and he said the company would not allow that. I then left a message for a supervisor, stating my complaint, and never received even the courtesy of a return call. I would recommend that everyone AVOID employing Fix-It 24 7. read more

Josh Danielson came out to fix a leak from the washing machine and did a fantastic job. Did I mention that his quote was significantly less that my old plumbing company, Tipping Hat. While Josh was here I have also arranged to have the tankless water heater serviced as well. Thanks Fix-it 24/7, my new go to company. Josh, thanks for being honest and competent. read more

Home a/c needed recharge. Was quoted $1156 to charge it. When I said no, I was immediately offered a half price deal for $578. I declined and called another shop who responded quickly and charged it for $178.75. read more