After seeing their ad on NextDoor for $77 off, I scheduled a furnace cleaning/inspection. I ended up paying more for disassembling the furnace for deep cleaning, and then more for a replacement capacitor. Then right before he left, the tech found a "gas leak". So it's either another $300... or he suggested at this point I should think about replacing the entire furnace, because "the average furnace lifespan is 10-15 years (FALSE)." I told him I wished he'd checked the gas leak at the beginning so we could have skipped all the other expensive repairs. Not once did he mention that the replacement capacitor, the "gas leak", or a replacement furnace would have been covered under my home warranty (he knew I'd lived there under a year). Additionally, he quoted $6,000-8,000 for a replacement furnace which a quick google search tells me is FALSE. So after paying $289, which he stated is a great discount, I had Xcel Energy come out to check this "gas leak" - which they did not find ANY evidence of. Xcel's tech, who said he worked in HVAC for 10 years, told me that my furnace could last 25 years. So the tech (who may work on commission) outright lied to me several times, and exaggerated the need for further services. I told him my company is about to have layoffs and money is tight and he showed zero sympathy and went on to tell me about the possibility about the furnace exploding from the "gas leak"!!! After letting the manager know all this, he did refund my $289. Hence the one star. read more

Over the course of a couple of weeks I received a half dozen messages from Fix it 24/7 wanting to schedule an appointment to perform maintenance on my furnace. They told me that I had a credit for something around $50. I assumed it was from an overpayment on work that they had performed on my furnace a year before. Turns out the credit was fake. It was a ploy to get me to schedule an appointment for maintenance. When the tech arrived to perform his maintenance he did not even have a new filter to replace the old one in the furnace. He advised that the igniter "looked weak" and should be replaced. I authorized it and he installed a new $388 igniter which I now doubt even needed to be replaced. Then he generously waived the $109 tune up charge along with the "credit bringing the cost for the service down from $497 to $330. He then left closed up the furnace without a filter and left. I then discovered that the actual cost of the $388 part is about $27. I then realized that the constant phone solicitations were not to return any type of credit due to me, rather they were just a scheme to get a tech into my house to try to sell me unneeded service. I also discovered through Yelp and the BBB that I am not the only person who feels as though they were intentionally ripped off. I called the company that day and told them what had occurred and asked for a refund. The secretary/answering service took notes and told me they would have the office manager return my call. That was over a week ago. Still no call. Then the next morning I awoke to a cold house. I got the furnace to restart and later when I returned from work the furnace had stopped again. I replaced the new $388 part that the technician had installed with the old part furnace has been working fine ever since. After examining the part that he installed I discovered that it is the wrong igniter and not a replacement part for my model of furnace. I would not recommend having any service done by this company. read more

I didn't get to actually have the service as I had to cancel early in the morning. But I was able to make the appointment via email which as someone with a very frantic schedule during the week is much appreciated. Someone called to follow up about the plumbing issue after I canceled via email, and it was agreed upon that the non-urgent task (replacing zone valve) will be done at a later date. I can't attest to the quality of the work but I think they have the process behind the scene worked out well. I'll definitely contact them again, and since our complex had so many issues with plumbing companies before it will be easy to recommend them to the HOA. 01/15/2018 Update: Uhm... I guess I should update this review from four stars to one star. I had emailed them and let them know that I didn't need service after all, and that I would call them when I do need the work done. Someone had called the same day the work was anyway, which is cool. But after that I received daily phone calls checking in trying to schedule the work. Even when I did pick it up and said to the lady that I WILL LET THEM KNOW, and that very nicely so, they continued to call daily. It is now at the level of harassment. I just very clearly again told the lady to stop calling me. We shall see if they do. It is a stupid way to conduct business. I certainly will not have them do any work at any of the units in the complex here. read more

Had an issue of intermittent heat coming from the furnace causing high of 60F in the house during winter. Once Fix-it 24/7 was on site they troubleshooted and quoted me $2,000 to redo my air box saying it wasn't spec'd for the size house we have. Also quoted me a new fan (it was running) for $1,200, switches which were also working and a cleaning for $900. The total was coming in at +$3,000. After that they tried to up sell me to a new HVAC system around $10K. Would never use these guys. I called another company and air flow was the issue. 10 minutes max of another company in our house and it was confirmed that a $1.00 filter was all it needed. Terrible company trying to rip people off. read more

I originally purchased a full HVAC system in 2013 through a different company, that company shut down and sold their clients to Fix-It 24/7.  My AC broke late summer 2021 and I called 24/7 to come out and look at it.  I had made an appointment for a time window after 1pm, and was busy hosting guests from out of state(away from the hot house).  I had received a couple of missed calls around 11am from a technician coming to look at it.  I wasn't able to see the messages until after 12 and called him back, he informed me it was too late he left and I had to schedule someone else to come out on the following day.  When they finally did come, they told me that there was a short to ground in the condenser and there was a burnout in the refrigerant.  They told me I would need a whole new AC system.  Even though my original purchase had a 10 year parts and labor warranty and lifetime on the condenser and it was only 8 years old, because I did not have records of regular maintenance by a licensed HVAC technician they would not honor the warranty.  This was even though their own technician said the burnout was within a closed system and the most likely cause was it got contaminated during installation, regular maintenance could not have prevented this issue.  They quoted me $11,000 to replace everything.  I felt beyond insulted and went to a different company and only paid $7300 for a new system from a more professional company.  My advice is to stay as far away as possible from Fix It 24/7. read more

Do not use this company. They make promises and then don't keep them. A 1 day job ended up taking 3. They charge a premium price but don't provide the service to back it up. And once they have your money, they don't care anymore, not that they did before. For more details look at the review I posted on their BBB and FB. read more

Con con con!. Nothing about this company felt safe! We had falling water pipes and we're with out water for a week I live in the mountains with not much for plumbers in our community this was the only company I could get to come out. Quoted at 6500 to do a replumb. Then they came back the next day within an hour at jump to 10500 which is extremely high and they told me they had to drill through my metal I beams which is pretty weird I thought thing by drilling through those i-beams that is degrading some of the structural integrity of the home.but I really just was wanting water back so went ahead. Within an hour one of the workers got sick abruptly left and said they need to have a mold test done before we can go any further. So third-party comes up to do a mold test I was told I'm pretty sure there will be no mold in this house I asked when this test results will be in 24 hours from now I asked who's going to tell me he said Fix-It 24/7 well. I waited longer than 24 hours and made a call figuring maybe somebody would touch base with me Fix-It 24/7 said there is no mold in the home I said okay when are you guys going to be out here they said they're waiting for an asbestos test. The gentleman that took the mold test said he does not do asbestos testing I asked when he was there. We wait another day still no call from anybody I call again and say we want to cancel we want to refund she said she has to talk to the plumber to get see how many hours we work this is the second time we've asked we want to cancel and we were told both times we will be called back soon and never a call back. About 8 on Sunday after we told them we wanted to cancel we get a call back from some third party company saying there is mold this is after the fact that we were told on three separate occasions from Fix-It 24/7 that there is no mold there waiting for asbestos results to come back that were never taken. I would have never thought that I'd be played as a fool in such a manner this is one of the biggest scams have you ever been in a herd of. Their workers were very nice but every time I called the office they had no answers. And never once did they call me back.it's been over a week now and we still don't have water at the house.I will not trust a contractor ever again in my life and stick to doing it myself. read more

I sold my house and the inspector found some minor stuff that needed fixing in our house. I got fooled by reading Tom Martino's review on this company's site. Maybe they did a fine job at Tom Martino's house knowing who he was. But if you are a common man like me, I wouldn't recommend using them. To do a 10 min job (connecting 2 pipes), they charged me $200. For all the other services that I declined to use them, I was able to find very reliable certified electrician who took care of all the issues at fraction of what this company quoted. read more

I want to begin by saying that the actual work done by the employees of Fix It has always been good. However, their pricing is a terrible problem...just reviewing some other comments, I wonder if this may be a problem for single women in particular? I recently needed a repair to my boiler. It could have waited, but the problem was slowly worsening and making it necessary for someone to add water once a day. I had specified the exact part required, and had asked Fix It to have the repairman provide pricing on the part prior to arrival. I heard nothing, the repairman came and told me that the part was in short supply (which may be true) but then told me the charge would be $3200. I did approve the services as he said he had located '1 part in town'. As he was picking it up, I googled the part and found that it retailed, online, for $490. I then asked the workman to break out the price for parts and labor, and he said the company would not allow that. I then left a message for a supervisor, stating my complaint, and never received even the courtesy of a return call. I would recommend that everyone AVOID employing Fix-It 24 7. read more

I called these guys to come out and fix my heater after I bought a new house. The previous owners used them to service my heater prior to me moving in, so I figured I would call them back out after I moved in and found that the heater wasn't staying on. They couldn't figure out my problem and kept telling me that I needed to replace my inducer motor, at a price well above $1000. After doing some further research on my own I found that the condensate trap was plugged and caused there to be water in the system. Neither the guy that came out to service it before I bought the house, nor the guy that came out to try to get the unit back up and running were able to figure out the problem. read more

Josh Danielson came out to fix a leak from the washing machine and did a fantastic job. Did I mention that his quote was significantly less that my old plumbing company, Tipping Hat. While Josh was here I have also arranged to have the tankless water heater serviced as well. Thanks Fix-it 24/7, my new go to company. Josh, thanks for being honest and competent. read more

Home a/c needed recharge. Was quoted $1156 to charge it. When I said no, I was immediately offered a half price deal for $578. I declined and called another shop who responded quickly and charged it for $178.75. read more

If you want to pay thousands of dollars for messed up plumbing, this is the place to call.

Had a plumber out who did good work and sold me on their 'membership program' that includes annual; furnace, A/C, plumbing and electrical tuneups. Called to schedule the HVAC tuneup, when the appointment day arrived, no show, called, got a hinky explanation but bottom line, best they could do was reschedule, 3 weeks out. After learning my lesson on the first missed appointment, I called to make sure I was on the schedule 3 days prior to the appointment date. It was confirmed. Then the day before the appointment, got a voice mail saying due to a high incidence of emergency calls they would not be able to make it and would call in the coming weeks to reschedule. The membership is only $20/month but save your money and find a company like S&G that actually shows as promised. read more

They canceled on me 3 times then tried to set up another appointment 5 days later. Told them I didn't need this kind of service.

We signed up for the monthly service in December of 2018. We were promised a free furnace cleaning and upkeep of our electrical grid by signing up. We attempted to schedule a furnace cleaning in March but they were too busy and just recently attempted to schedule that plus get some lights put in. They showed up without a ladder to do our chandelier, which was actually a blessing. But we're able to do our sconces without telling us the cost before working. It ended up being $580 for 3 lights. Which seemed insanely high to me plus they told us they were unable to add our monthly charge to the balance because no one was at the office. When we called to cancel and get our free cleaning they told us 1. they didn't have any charges from us (I checked our CC statements and we've been paying monthly) and 2. that they can't schedule cleanings in the summer and if we cancelled our balance would die and we wouldn't get our free cleaning. Despite the outrageous and obscene price markups this company is disorganized and shifty. I do not recommend them. We are still trying to get our money back from the charges they can't find and cancel the services while still receiving the free cleaning we were promised. read more

Jerel came to my house to tune up my furnace and a/c. He was on time, consciensious about my house and very informative about preventive maintenance that I can perform on my own. He seemed to be well trained and knew what he was doing. I will use this company again. I only rated 4 stars as this was their first vist to my home. I will update my rating on the next service call read more

I had scheduled the a/c maintenance as advertised by T. Martino back in May. They were 2-3 weeks out. Then I was bumped another month as my appointment date was nearing (maintenance was not as important as replacement - ok I understand). My July 6 appointment day came and went. No call/no show. Very disappointing. I had them perform main drain cleaning in May which went well. read more

*WARNING - A very clever SCAM - get a second opinion!!!* Our AC broke and we called Fix-it 24/7. They won us over with their charming, professional, courteous manner as they delivered the bad news that our entire AC system was broken and would cost $10,000 to fix. They started to put some pressure on us to sign a contract immediately, at which point we hesitated and said we'd like a second opinion before moving forward with such major work. We called a second company, where the owner came out and told us the real problem was that a simple part was broken. He said it was one of the most common parts to break on AC systems, something that any professional should have caught, and very easy to fix. The replacement part cost $20 at Home Depot, and our AC was working again an hour later. If Fix-it 24/7 tells you that you need a whole new system, PLEASE do yourself a favor and get a second opinion! read more

Do not call this company. They charge you for parts you do not need just to reach their revenue goal. Management is a joke. They do not care about the health of employees. The manager is not professional at all. 1/10. read more

I wish three is option to provide ZERO rating. This company is a SCAM, stay away. They use all sales techniques and convince to pay double amount for exactly same work. Do you your homework and avoid even calling them. read more

My wife contacted Fix It 24-7 to deal with a sewer issue. They came out with a camera to check the line. We were told 5 feet of an old cast iron pipe was corroded and needed to be replaced. They did this. They told my wife the line looked good. My wife asked if the line into the house was good and they said yes. They charged us a total of about $10,000.00 Two months later, I had a back up occur in my basement again. Tried to get them to come out. We called at 8:00 a.m. in the morning. Other calls were made and we kept getting a different person taking messages for their company. Finally, I called and was terse with them. Someone named Kevin called and said we would be placed on stand-by. Finally, at 7:30 that evening after I tried to call the number and got nobody. Some lady calls my wife back directly after my call and stated the technician could come out at midnight. The excuses ranged from the fact we were dealing with a shortage of technicians from Covid 19 and I could buy this but other excuses were offered to my wife. The lady said she couldn't guarantee a time due to the possibility of other emergencies coming up and she wasn't sure what other calls would come in. My wife told her we had to be up for work the next morning. I had already rented a hotel room nearby so we could shower and use a bathroom. My wife who was upset told her she would have to call someone else. I previously told her I was ready to break their so called "warranty" and call another company. The funny part of this was we had an alleged warranty. Warranties don't work for jobs where lack of attention to detail or outright dishonesty have occurred. This was the case here. You have to be spending money to get their attention. I complained to the Better Business Bureau the same day that Applewood Plumbing was here. The manager of Fix It 24/7 called my wife about the time Applewood was in my house. He wanted to make it "right." Of course, he told my wife he would cover the work they did not the things they "missed." Apparently, he missed the part of trade school where you have to be thorough when you run a camera. Honesty must not be part of the curriculum either. The owner of 24/7 came out two months ago and ran the camera through the sewer line. My wife recalled asking him specifically if the line inside of the house was ok and he said yes. Applewood ran the camera through my sewer line into the house two months later. What we saw was drastically different from what the people with Fix It 24/7 blindly observed. I was able to see about 20 feet of my sewer line completely rotted. It was an old cast iron pipe that was in the ground since the house was built in 1980. The technician from Applewood made the comment he didn't believe the damage to the pipe in the house could have happened in only 2 months. I agree with his assessment. You would have to be totally blind or outright dishonest if you couldn't see the condition of the sewer line in my house. I was given a recording of the camera footage of my sewer line on a flash drive. Applewood allowed the wife and I to see the camera in "live time" move through the sewer line from the area outside of my house where Fix It 24/7 did their repair and the area at my sidewalk where tree roots where as well. I also observed where the sewer line in my house was absolutely rotted. Fix It 24/7 sent two guys out a couple of days after the repair outside to do some follow up and finish cleaning out the line. One of the two young men told my wife he didn't experience any issues when they ran their equipment through our line. They didn't pull up the toilet to do the clean out which I thought was a standard when doing a clean up. The Fix It 24/7 guys went through my clean out next to the toilet. They never ran the camera again from what I know. I guess if you don't want to do extra work or examine a sewer line closely then the job is done. Not the case here. When Applewood did their first work, they saw tree roots out by the sidewalk area where the city sewer joined my line. They cleaned them out. I find it odd that 24/7 said the outside line was clear when they obviously didn't go out far enough to encounter the tree roots that were present. Needless to say, after all was said and done. Applewood quoted me $17,000.00 to do the work for the 20 feet of pipe inside of my house. This makes this repair just for the pipe to be about $27,000.00. 10,000.00 for the alleged work Fix It 24/7 did and the $17,000.00 for actual work Applewood will do. To summarize, don't do business with 24/7 because of integrity, lack of attention to detail, price, and good business practices. They won't make it "right" unless you are actually spending money. They won't find time to cover warranty work unless you say bad things about them to the Better Business Bureau and they will call you in a hurry when they smell another opportunity for more money. read more

I had a leaking valve which provided water to my Evap Cooler in the summer. I asked the Evap manufacturer to come fix it since they installed but, was told this was a Plumbing issue and they don't do plumbing. So, with Tom M.'s recommendation and on line I decided to call Fix it 24/7 for help. The first gentleman told me they don't work on evap coolers and I explained I didn't need anyone to work on my Evap cooler, I needed a plumbing valve fixed. So he scheduled an appointment for three days later in the morning (8-12) When the plumber didn't show I call again, to ask when they would be arriving. I was told my appointment was actually for 1-5pm. I said ok but, wasn't very happy about this. Then the scheduler says wait this is for an evap cooler, we don't work on them so I am sorry we can't come out. I again tried to explain this wasn't for an evap cooler repair it was for a plumbing valve leak. She asked me to wait and then a her supervisor came on to explain again to me that they don't work on evap coolers, again I had to explain I didn't want anyone to touch my evap cooler, I had a plumbing valve leak. She said please hold and came back on saying that the Master Plumber she just spoke with told her that they can't work on that as it is attached to an evap cooler. Once more i explained that this wasn't actually attached to the evap cooler and I didn't need help with the evap cooler, I have a water valve leaking that needs repair or replacement with something else. Finally she said they can't come out because they can't help me. She suggested I contact the company that installed the evap cooler. I explained again that I had already had this discussion twice with Sears and was told they covered maintenance on the evap unit I purchased from them but, this was plumbing and I needed to call a plumber. The supervisor then said I am sorry again we can't work on this. I asked who she might suggest since the Evap cooler company won't work on it and FixIt 24/7 plumbing won't work on it who did she suggest I contact? She put me on hold again and said she would have a manager call me back within 24 hours to discuss. I said ok, hung up and then contacted a competitor from Dave Logan's list who not only came out the same day but, inspected it and suggested a better solution that just fixing the existing valve and put it it in about 90 minutes from the time I hung up with Fix It 24/7. I did receive a call back from the Manager at Fix It 24/7 this morning who kept asking me what she could do to make this "right" for me. After explaining this long diatribe to her I said nothing but, she better train her people because she already lost me as a customer and anyone of my friends and family as well. Disgusting really. I already had agreed to pay their "trip charge", so all they would have had to do is come out and look at it to see they could have done exactly what their competitor did and make some more money. Tom you are getting old I guess. Really poor, really poor. Did I mention I am disabled? Regardless they shouldn't treat anyone this way. read more

Beware when dealing with this company. They wanted to charge us $850 to replace a part on our furnace. I found the part for $120 online and did it myself; 25 min job. On top of that, they wanted to replace another part for an additional ~$700 - a part that isn't even broken. Found that part for $150 online and will be doing it myself when needed. I can understand that the company needs to make money, but the markup on parts/labor is ludicrous. Also - when asked how much the parts cost, the tech replied "We don't sell parts." If you want a dishonest company with inflated markups, this is the company for you. read more

This company is a rip-off. I called them to service my air condition. Once they got their foot in the door they started pushing a service plan. After they dismantled the air conditioner and hosed down the filter, they tried to convince me to replace an 8 to 10 year old system. The two young men were very nice and courteous. I am sure they were doing what they have been trained to do, which is replace not fix. I give this company a 0. read more

Called after hours with no heat. They took down my information and said they would have someone get back to me to schedule a time to come out. They never called back. They should change the name to Fix-it Never. They are definitely not available 24/7. I still haven't received a call. Clearly not reliable. I don't recommend them - especially if you have any emergency. Highly disappointing. read more

STAY AWAY, 5 times the cost of normal plumbers. They also stick you with a trip charge for 139 for doing absolutely nothing. Quoted 559.00 for sewer line stake. Then made me pay 139 dollars to get the quote. read more

*AVOID THIS PLACE!! * Our air conditioner stopped working while we were away over the weekend and we arrived to a 92 degree home. We called for service and waited over five hours and never received a return call. Their answering service is unprofessional and insulted me when I called back after waiting two hours. We called a competitor, NOW heating & AC who responded immediately, was at our door in less than 20 minutes, and had our AC functioning within an hour. read more

Great service, friendly, quick and reliable. I had a bathtub faucet that was leaking bad. He showed up and didn't have the part, but came back the next day and was super quick, and fixed a couple of other small leaks I was having for free. They work late hours so I didn't have to take off work early or rearrange plans for him to stop by. Overall good experience, would definitely use them again. read more

I am a Club member, and scheduled the AC tune-up. The tech said my blower fan was dusty, and he could clean it for $298. he said it can cause the blower to fail(which is true). however, cleaning the fan is part of a standard tuneup. read more

Louis came to my house this morning as my water heater was having issues with keeping the water hot. When I called I was given a window of 8-10 in the morning, and he arrived at about 8:30. Louis was very knowledgable with water heaters. He was able to quickly diagnose the problem, which was a very simple repair. He gave me options of what different repairs and such would cost. He stayed to make sure the simple repair fixed the issue. This was a great experience and I highly recommend the company and Louis. read more

Beware, they will take you to the cleaners, with their used car salesman tactics! Convinced my wife and I that we needed a whole new furnace/Ac replacement! I knew it was time for the outdoor AC unit to be replaced but didnt think the furnace needed to be the salesman somehow convinced me otherwise(maybe it was the coronas I'd been enjoying) I really should have known better! So I end up after all the yada,yada,yada signing on the line of regret! They got the thing installed the next day in a hurry so we didnt have time to realize what we had done! The install team of Chunn and Romero were very good they did a nice clean job and explained things very clearly! The amount we paid is what makes me embarrassed I do know it was way more then it should be! Hope you guys can sleep at night because I sure can't! I hope this keeps this from happening to anyone else be careful and do your research before signing that line!!! Why can't companies do honest work at an honest rate! I blame myself for not being more educated on the costs of this major project! read more

The tech was very polite, but they charge way too much for any parts that need replaced. I had two capacitors replaced on my air conditioning fan and furnace fan when they came out to do just an annual checkup. I was charged about $300-350 for each capacitor, which at the time I thought was too much, but he said the parts were the best I could get. When he left I looked up the exact parts online and the most expensive I could find were $40-70 per capacitor. By the time he left I had an $850 bill. $200 for the service call and and $650 for parts and taxes. Ridiculous!! You're at their mercy since they are already there and you need the part and you've already paid for the service call. I think the service is ok, but they take advantage of customers on parts, and possibly fixing and charging for items not really needed. An expensive company to do business with. I think I should only have been charged around $450 or less. They even make you sign additional paperwork before replacing parts that you approve the price so you can't go back later to try to get some money back on what I believed to be overcharging. read more

Called and set up an appointment to have a technician come out to provide an estimate to have my furnace and air conditioning system replaced. A specific date and time was set. It's been two days since then and nobody has showed up and I received no phone call, text or e-mail. read more

A month ago, I posted a review that detailed how angry and frustrated I was with this company I was. I spent three days with no hot water and I was NOT happy about it. After seeing my review, the company owner came to my home and met with me. He was frank and honest, and took complete ownership of what happened. Since then, the owner has worked incredibly hard to make it right. He and his crew have earned my respect. I'll gladly be doing business with them again. read more

I've been a member now for over a year at almost $30/mo. Each time they've come out no matter how small the job it ends up costing me over $300. They came out for routine servicing of my A/C unit that was working fine and said it AND my furnaces needed to be replaced immediately. Some other sales guy showed up and gave me a bargain deal for replacing both A/C and furnaces for $22,000 but only if I did it that day. Every time they come out for routine service inspections they seem to find new problems including most recently for the less than 1 year old A/C units! They are very high pressure and will tell you that something is wrong almost every time they're at your house and it always will cost a minimum of $400. My neighbor who referred me to this company has also stopped using them for the same reasons because both of us stopped trusting them and felt we were being scammed and/or pressured. Find another company that you can trust will have your best interest in mind and not just looking to put more money in their pocket. Don't fall for the old "I'll call my manager to see if he can give you a better price" because they will probably give you a lower price which is still probably much higher than other companies. So disappointed! read more

This company is sucks. They gave me a time window of 1pm to 5pm. I called them at 4:40 to find out the status. They called back at 4:40 saying they weren't going to make it. No apology or nothing. They dont add up to all their great reviews. read more

0 Stars- Do not use...they are a big rip off!! Charged 1K for a part that took 5 mins to install and literally cost $95. Right after so called $1k service they said a new 10K furnace is needed What a scam this company is. We asked them to remove the part and get out. We installed the part in 5 mins for $95 dollars. Check out the Better business bureau reports. read more

My sister and I own a condo, and we had the AC quit on us last week on a 90 degree day. After calling 2 other companies, both of whom said they wouldn't be able to send over a tech for 3 days, we called Fix-It , and they sent technician Jerel over in just a few hours. He was very knowledgeable and friendly, and also a fantastic sport about the fact that in order to access our unit, he had to walk up 3 flights of stairs, then get on a ladder and lift himself through a tiny trapdoor (he had to do this several times, and it looked insanely difficult to me). Our unit was 30 years old (yikes), and we'd known we would probably have to replace it soon. Jerel confirmed that it was in bad shape (and even took a video of the unit to show us what it looked like, since we weren't able to get up on the roof ourselves), and then helped us set up an appointment for the following day to speak with his supervisor, who could give us information on replacement options/pricing. The next day we met with Ben, who was really great--he answered all of our questions (we had quite a few), and I never felt like he was trying to up-sell us or get us to spend money unnecessarily. We wanted to get the replacement done as quickly as possible (as it was supposed to be 90+ degrees for the next several days), and Ben was able to get us an appointment for the next day. Again, we had a great experience with the two techs who came over--King and Nick--who really had their work cut out for them (and who worked for more than 5 hours--and didn't even take any breaks!--in the crazy heat). I honestly could not be more impressed with everyone we met with, and with the service we received. I'd also like to mention that as someone who can sometimes feel uncomfortable/intimidated in situations where I'm home alone with male technicians, I felt completely comfortable, and Jerel, Ben, King, and Nick were all incredibly polite, friendly, and really put me at ease. I hardly ever write Yelp reviews (and this is by far the longest one I've ever written), but both my sister and I were really, really happy with our experience, and would sincerely recommend Fix-It. read more

UPDATE!!! I received a follow-up call from the owner. He was very open to my criticism and after reviewing what I had to say, he agreed that there was a problem. His technician was a new employee, who obviously made a mistake. He is going to use this situation for training in order to avoid this kind of issue in the future. He then offered to refund 50% of my bill, which brought the total in line with what that particular job should cost. I accepted his offer. They immediately began the process. I have since received the refund. I really appreciate the follow-up, the willingness to discuss my concerns and to make things right. *********************************************************************************************** I will not be calling on this company to perform work for my company in the future. 1 The name of the company is, "24/7," which implies availability. When I called on a Saturday, I was informed that they don't work weekends. 2 The service worker made an appointment with my tenant for 3:00, but didn't show up until 6:30. This caused an inconvenience to my tenant which was unacceptable. 3 The charges for replacing a garbage disposer were almost $600. When I exclaimed that that was an awful lot for a simple replacement, the plumber complained that he "...had to remove the old one first. (really???) There were some rusty pipes." He also explained that they used a "top of the line" model to replace the old one. I had specifically told the call taker that a comparable quality to what was there was all I wanted. I am not a plumber, but I can remove and replace a garbage disposer in less than an hour. I expect to pay a fair amount for work performed, but I will not be victim to such dishonest pricing in the future. read more