Worst experience ever! Dropped my computer off on a Thursday and was told it would be ready on Saturday. Monday we call and they tell us the parts did not come in and it's not ready. Wednesday we can pick it up. Wednesday we go to get the computer and they broke the touch screen so that part has to ship now. They give us the tracking number for the touch screen and we see it was delivered Friday. Today Monday we call to see how long to put the screen on. They said 30-60 minutes. Drop it off go back an hour later and not done. Their excuse.... the part didn't ship! Are you kidding me. Get it together. We'll never come back. read more

I brought my TV in 2 months ago and finally got it back yesterday with pressure damage, visible backlight bulbs and debris stuck under the screen (visible in pictures attached) - out the $75 consultation fee and the $116 cost to repair, plus the money I spent to borrow trucks from friends - the owner is refusing to give me a refund and is telling me to bring the TV back in, but they almost ruined my TV last time. I basically paid $200 to have someone ruin my TV and not giving them another chance to make it worse. Also never answers the phone and terrible communication. Avoid this business!!!!! read more

* -10 stars for these snake oilers* FIX MY PC- Can kiss my @%*!! If you like being referred to as a "Q-tip" or if you love being sold hopes and dreams...this is the place for you!!! Not only will the guy on the phone promise you the world and not deliver with his -but the little guy at the counter will charge you for a diagnosis that will never be performed and then swear to god to the cc claims department you had the best experience ever, left with smiles, praises and gratitude. I assure you this is not how I left that rundown house. To bad video footage is not allowed to be looked at by the claims department, they would probably see mostly anger, frowns and disappointment from leaving customers... But if you want fast, reliable, honest, and valuable service...call the guys on craigslist they will do 150% better job, will back up their services and if there are going to be any issues they are the best communicators and will call you straight away. Especially the kid Brock from RIT and the nameless guy that charges $40 bucks. Dude, came to my house with a mask on and didn't even charge me to install Windows 10 on 3 different computers. He fixed 2 for under $100 including the parts without having to jury rigg anything! FIX MY PC is a trap house that should be shut down immediately and forced to give back the money they have stolen from all there unsuspecting victims that they have lied too...You have been warned! Stay away from FIX MY PC, do not even call them!! read more

paid 400 for 5 of my things to get fixed it's been 6 months and i haven't received any further information, i've tried getting in contact with the store but they've just been tellin me to wait . HIGHLY DONT RECOMMEND read more

paid for my 2 tv's to be repaired and kept checking in months later to see if they were fixed fast forward 1 year and a half later still nothing was fixed and i received no compensation for what i paid read more

A couple years back I took my mom's ipad to be repaired here. All went well and it worked fine, but years go by and I break the screen, My fault. So I decide, it's older iPad now. I'll crack her open myself and fix it. Lo and behold. They had damaged the lcd when they reinstalled it, they never reinstalled the screws that hold the LCD down, and the back of the LCD is filthy with fingerprints and dirt. So they had slapped it all together and it was all hidden. I would not recommend their service. read more

I am very, very disappointed! I dropped off my daughter's tablet on March 2nd and picked it up today March 18th. Nothing is fixed and I'm out $30, for what? No one ever e-mailed me or called I had to call them! First they told me they couldn't find parts, fine well can you attempt to get the information off of it? the tech said I can try I will call you later today or tomorrow....NOTHING!!!!!!! This is the absolute worst customer service!!! I own a service based company and this is not how you treat your customers. I don't care if it was a crappy tablet my 10 year old daughter loved it. Has anyone ever been nagged by a 10 year old girl??? everyday..where is my tablet? did they fix it? I really want my tablet...on and on. Now I have to tell my daughter that it is not fixed, this should be great. I'm pretty sure the owner was there when I was talking to the other gentleman and expressing my extreme disappointment in their service but did he come out to talk to me, nope! I'm sorry I just don't get it. I will NEVER go to this business ever again. read more

I had a terrible experience here. If I could leave 0 stars, I would. I brought a broken MacBook Air in to have the logic board replaced; the quote over the phone was in the $280 range - fair enough. I bring it in and leave it there, to be called a week later and find out that to replace the piece, with labor would be about $400. I assume it was the shop owner that called me and rather than encourage me to try to fix the computer I brought in, he offered me a MacBook Pro he had at the shop that "a former employee" allegedly sold him. He even rambled on about how this employee has bought it for a girlfriend who he broke up with, got the comp back, and was "a PC guy, so sold [me] the mac" - what a crock!! He offered me the computer for $375, told me all about how it was better than the one I brought in, emphasized some Retina screen BS, etc. He sweetened the deal by telling me I seemed like a "normal person" and could take the proposed computer home to try for myself. I consulted a few friends more versed in tech than I am and they all encouraged me to consider the Mac he was offering to sell me. So, I went to the shop (left mine there) and took the one home to try. The deal seemed too sweet, so I though I ought to take it to Apple for a second opinion, to see if there was anything funky going on. Sure enough, there was! Diagnostically, all seemed ok, but it was a mess under the hood and the Genius Bar tech advised me it would only be a matter of time before the machine would die. There was a ton of corrosion and water damage, the antenna cover for the wifi card was completely missing, it had a random third party battery in it, and the screws were all put in wrong. The tech looked up the AppleCare history and it turns out it had been brought in for water damage in 2015 by a person named "Abdullah" something. Hmmm, interesting. Doesn't quite align with the girlfriend story, does it? Livid, I bring the computer back to Fix My PC that day; I dealt with a young man there who I will say was quite professional and pleasant (he should really do himself a favor though and disassociate himself from this sh*thole!)... he claimed he was unaware that the computer had all those things going on (which I do believe. The kid is probably 22 years old, in school or something), however I have absolutely no doubt that the scam artist of an owner knew exactly what he was doing when he tried to trade me the computer. I aired my grievances to the young kid who said he would share them with the owner; I gave him the opportunity to *try* to rectify this, at the very least to call and try to explain himself, but even more, to refund me the $40 deposit I put down when I left my computer - nothing. It took me calling back 3 days later to find out there was "nothing they could do." What a JOKE of a business!! Be weary! The owner was very convincing and sounded like a decent guy over the phone. WRONG! Scumbag! Also, be aware; they offer a discount if you agree to leave a positive review online. I can't imagine how this place could get any positive feedback otherwise. Be careful going here!!! Thankfully I trusted my gut and had the wits to go to Apple - otherwise I would have been a victim of fraud. I am not one to complain, or even really take time to write these reviews (I usually make fun of those "dear diary" types), but I think it's imperative that others don't get swindled like I almost did. Terrible, terrible, terrible business. Should be shut down. read more

If I could give this company a 0 I would. Worst experience ever. Please do not go here. I called to see if they could fix a circuitboard in my RV. The guy on the phone told me he could fix it that day. Perfect! When I got there, the guy behind the counter said it prob would be fixed tomorrow instead. HE charged me $40 before I walked out the door. I called Sunday...no answer and mailbox is full. This happens 80 decent of the time. He said he had to order a part and it would be done by Tuesday. I called Tuesday night, Wednesday, Thursday, Friday....every day no one answered and I had to wait for them to call me back from their caller ID. Finally Saturday I called. They told me it would be ready at noon. I called before I left...not ready, the guy who fixes things is not in until 1. "Fixes things"...flag number 1000. Finally at 3 I head over. I walk in and the guy is scrubbing my circuit board with a toothbrush. He said there is a little sticky stuff on it but it should harden within a few hours. He also said he was not able to make sure it works. I originally asked him if he would be able to test it. He said yes. Before I walked out he wanted to charge me another $30...so thats $70 total. The part was $5. I told him I would like to talk to management. He directed me to call another number. The guy said "well, we had to soder it". Duh...Thats how you fix a circuit board. I threw him another $10 and took my sticky circuit board home. Well...by the next day the "sticky stuff" never hardened. We spent 30 minutes scrubbing it off. IT covered the entire unit. We then went to install it. It was missing half of the parts I sent it with. I then had to drive back and sure enough, there were the parts sitting on the counter. He could not find the screws so he began to take the screws from other peoples things so I had screws. After all this...it was not fixed and we had to buy a new one. Please DO NOT USE THIS "COMPANY". read more

I will not be taking any of my pc problems to them again. They told 24 hr. on diagnosis. A week later no call. I had to call them. They said they were working on it and would get back to me.They called back later that day and told me how much it wold cost to fix my problem. I said OK. I picked it up a couple days later, took it home, and it still had the same problem. I took it back and they looked at it again while i waited. They said it was a Mcafee problem and removed it from my PC. It took 15 minutes and my laptop is working fine again. Why did they have it for a week, charge me $139 and not fix it right, but then fix it in 15 minutes? Then they were kind enough, not charge me anything extra for the second trip. The worst part is, they gave no appologies for not fixing it right the first time. read more

The data saving cost twice than Genius Bar and the technician may yell at you if you don't do what he want. He say if I can't pay more he won't put my laptop together the way I sent to the store, while I already paid $30 down!!! And never reply on time. Though the lady there is very sweet, kind and nice, but I would never use their survive anymore. Expensive and not worth it. read more

Well after calling and explaining why I was having problems with my hdmi port on my xbox, the gentlemen tried telling me that it is like a USB port being broken on a computer. "If the USB port doesn't work. The computer itself doesn't work" this obviously is completely false. After saying to him "well I know a computer will work wit a broken USB port" he responded "well you obviously have no certification or credibility to make that judgement." This is the type of business they run when they apparently get caught in a lie. We took a playstation 3 here before and they charged money, we paid and they never actually fixed the problem and guessing by the looks of the crummy outside and inside of the store, their work AND SERVICE isn't any better. extremely rude male technician who cannot be asked questions and obviously tries to lie to the customers. My guess and by my previous experience they rip people off and don't fix the issues and if you ask a question they give you a snotty response. I wish I could give 0 stars because with my 2 experiences with this business it has been nothing but absolutely terrible. Do not deal with this company. Based on my 2 horribly negative experiences. The review on here before mine isn't muxh different than mine CONTINUED: well after messing with my xbox and tv settings I got my hdmi to work. It is sad that someone who "has so much certification and experience", after calling me out for pretty much being an idiot, that they can be so blatantly wrong. DO NOT TRUST THIS COMPANY. THEY WILL NOT TROUBLESHOOT OR ASK QUESTIONS TO HELP YOU FIX IT. ALL THEY WANT IS TO GIVE YOU BOGUS ADVICE AND TO GET YOUR MONEY. I WOULD LOVE TO SEE A BUSINESS RESPOND POSITIVELY TO THIS read more

Don't go to this place.. PERIOD... I went in and wanted my iphone 3gs fixed and I was told that it wouldn't be a problem to fix.. the guy named Vince was speaking in large computer technical words to other customers and whispering sweet nothings to people calling in for service who were present in the location.. he's telling people oh no problem.. I was told the guy that does it isn't in till mon or tues..so I waited til weds to call and I was told let me look at it today and give you a call back.. but when I called back to ask about the phone he said it was water damage and there was nothing he can do.. I paid a non refundable 40 dollars and all those large words and how confident Vince was that the phone can be fixed gave me false hope. SIDE NOTE: so after being frustrated with the situation. . I looked up the business on yelp and wasn't surprised by what I saw.. they're rating and all the horrible reviews.. plus I saw the 5 star reviews and ironically I see Vince T as the person who post the 5 star.. so if you want a real judge of this place look at all the 1 stars and not the person who owns the company's reviews. It obvious that yelp put 2 and 2 together and flagged his review cause it's not there and also.. if you can see there's 15 1-star reviews that are not recommended as well.. moral of the story don't waste your hard earned money on large words and false hope to get your equipment fixed. read more

Took my DELL INSPIRON to these guys last fall. Wouldn't boot & everything I tried to do to fix it failed. In about a week, they fixed the problem, saved all my data & even replaced a beat up keyboard for free! They even kept me up to date with their progress by text. The $150 spent was well worth it - last thing I wanted to do was buy a new laptop... Dave C read more

I took my Ipad 3 to a competitor in Pittsford because the volume button wasn't working. They not only did not fix my issue but made it worse. At this point all I had was a large paper weight. On a whim I took my Ipad to Fix My PC and it may of taken a little longer than I expected but they fixed my Ipad 3 like new. Highly recommend. read more

Yelp asked me for an update so here it is... no this issue is NOT resolved and likely never will be. I do in fact have the correct business. My review has been VERIFIED by the BETTER BUSINESS BUREAU after submitting all of the documents necessary to prove the location and number of times I had to return the equipment for the same exact problem it originally had. read more

-They called me a liar -Threatened to put me in jail for "lying" -Made my MacBook Pro worse than before I brought it in -Interrupted me multiple times when I tried to speak with them I never write reviews, but I had such a bad experience with this business, that I absolutely needed to. When I brought in my MacBook Pro to get fixed, they we're unaware of their own website saying that they do free diagnoses on MacBook Pros. I told them that I changed out my RAM around a year ago and they took note of that. I asked them when I will be getting updated about my laptop, and the guy told me, about 2-5 business days. I waited 7, and gave them a call. I asked them to call me back after 5pm, and they did not. I called them the next day, and they told me my computer was done being diagnosed and they needed another $75 for further inspection of the Main Board because they did not know exactly what was wrong with it (Apparently free diagnosis and inspection are completely different). I e-mailed them pictures of my computer's specs and they gave me a quote of the wrong Main Board until I told them what kind of processor I had. When I went to pick up my laptop because I was going to bring it to Apple, they put in 2 third party screws which were oversized for my laptop. They said that I gave them my laptop with 2 of the screws missing and called me a liar for telling them I gave them my laptop with all of the screws. Their reasoning for saying that I gave them my laptop with missing screws was because I told them I changed the RAM about a year ago. I admit I changed my RAM, but I DID NOT lose my screws. You would think they would take note of a computer with missing screws (easy to spot missing screws since the screws are on the bottom-outside of the laptop) before they take it in. And the reason they did not take note of it, was because I know for a FACT that all of my Apple screws were in there before I brought it to them. They did however take note of me telling them that I changed my RAM about a year ago. I brought my laptop to Apple, and they fixed my computer for free. They took note of the third party screws being put into my laptop. I bought new screws to put into my laptop, and the screws won't fit because the threads in my laptop are stripped. I know these are the correct size screws because they fit into the other screw spots on the bottom of my computer. Apple told me that they are not an authorized Apple Repair service provider. (It's possible you may not need to be authorized by Apple to service, but I would not recommend bringing Apple products to them) I called them around a week later, and they barely let me speak. They called me a liar, said that I lost my screws, said that I stripped the threads in my computer, and threatened to put in me jail for making false claims, and hung up on me. I felt the need to tell the public of my story to warn people of this business, so no one else goes through the same troubles that I did. This business is very unprofessional, sketchy, and they lie. read more

I recently contacted them about purchasing my $1400 tv for parts. They offered me $10. Blatant insult and unprofessional business practices. Professionalism is nonexistent. Go somewhere else with your repair. read more

Stay away! The fees they charge are crazy inflated. The technicians seem to know what they're doing but it's clear that they are most interested in sucking every dollar they can get out of you. My data saving issue cost me $300 for what seemed to be less than a 90 minute job. read more

EVERYONE NEEDS TO READ THIS!!!!!! I recently posted that FIX MY PC on West Ridge Rd. Fixed my PS3. I actually used it twice in each repair and it went back to the same problem. I just brought it back for the fourth time, which this time I only got one game play out of it. They called and told me it was shot. Which I tought then same and felt that they did all that they could do. When I recieved the call and was told that there was no fixing it, I then explained that I was ready for that answer and that I was out looking for a New PS3 as we were speaking. I then told him there was a New 12GB out for $199 and that I was going to get that till PS4 came out this winter. He then proceeds to tell me there is no such thing. I asked him to look it up. He then says "Oh they just lauched that thats a good idea" I go to Target and purchase the PS3. They guy behind the counter tells me that I may be able to put my 80GB Hard Drive into the new 12GB. I then call FIX MY PC and ask him if that is correct (The Owner) He tells me that I'm an idiot and we will be open after the Holidays and hangs up! I then drive over and asked who I spoke with and why there having a bad day! I told the guy that this guy at Target told me that this could be done and I called him to confirm because he was the repair guy and the so called Professional!!!!!! Never was I rude for a second. He tells me that I was the IDIOT on the other end of the phone taking advise from an IDIOT from TARGET and get the "Fuck out of his store or you will get Fucked up" Slams the door on my PS3 and tells me never come back! Note: I've Never had words with this piece of SHIT and this guy was Mother F***ING before I even had two words out of my mouth! Not to mention it was in front of another customer! If you know me this Piece of shit would of got KNOCKED OUT ON THE SPOT!!!!!!!!!!!!! Maybe I'm getting soft because I have a Family, Home and a Business to run! Gotta grow up sometime! On the record: Do Not Use - FIX MY PC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

this place is beyond unprofessional. they dont even know how much they want to charge my mom to fix her tv after i dropped it off the man didnt have paper receipt so he says he's gonna text her one. still never got it. today was her 3rd time coming unto this business. when the man told her on the phone friday that her tv will be ready saturday. She's goes in today monday and now they are telling her they still haven't recieved the part to her tv with an attitude. they also told her today that if and when the part comes in the money she gave them for the part that if thats not the problem they will use the money she gave them to buy a diff part. why advertise outside of their bussniess that they fix tv 's they should tell people that its gonna be a couple weeks . not lie and say her tv is ready to be picked up and give her a diffrent story when she comes in. so unprofessional. never again . She will be paying them more to fix it than it is acually worth.. now on her way back home with no tv and a dent in her wallet read more

The owner literally called me an idiot because I didn't know the technical differences of a cable I was trying to buy. Plus he tried ripping me off for what cost $15 at best buy for $40 from this real idiot. Scummy people like this should not be in business., read more

I wish I read some of these reviews before I went to this place. After reading them I find it funny I had the same experience. These people take your money for a diagnostic and promise the moon then cannot deliver. Instead of giving me the option to fix my machine they claim it will cost more than it is worth and direct me to a pawn shop they do business with. When I confront their so called manager in a calm fashion he proceeds to grab at my telephone and screams at me. Then threatens bodily harm over and over again as he proceeds to throw me out of his establishment. In all my years in retail I have never been treated this way or been subjected to anything near this experience. Run from this place! Just a scam outfit! Update: Now they claim I didn't understand their policies. I understand the policies clearly. The policy is to argue with the customer and threaten him with bodily harm. These are complete lies. I threatened no one in the store and was subjected to an irate employee who clearly is a drug user. I was as calm as a cucumber and I think when people read my story and the stories of others the picture will be quite clear. They also damaged my possession and claim I now did the damage. They are no friends as they claim read more

This place is the best. I dropped my tv off and it was repaired at a unbeatable price within hours. The staff is friendly and very knowledgable. I recommend this place to everyone. Prices are unbeatable. Great job. read more

talked to a guy named William today on the phone about my computer. He said I didn't need a new one and assisted me in keeping my SAME computer for my needs. He was friendly, unselfish and extremely computer intelligent. I trust this guy implicitly and hope you give them a try before you go anywhere else for your computer needs. I will do business with him in the future FOR SURE! read more

I dropped off a PS3 for repair on Monday, January 5. I was asked to pay $30.00 which would be applied to the repair costs. I was told that I would receive an email or a call within 3 days to let me know what needs to be done. It is currently Friday, January 9th and I have yet to hear from them even after I called and left a message two times. read more