This is strictly about the parts department. Lazy and ignorant service. I needed keys made for my car. Of course the dealership doesn't have the machine to cut them. I needed codes for my key to be made by a locksmith. Key wasn't working based on codes they gave me. I had to call several times over the course of 2 weeks to get any correct/useful information about my car and its keys. Was frequently misinformed because employees on the line did not look anything up or even try to attempt to understand what my problem was. I gave them very specific information that they should have taken the time to look up and confirm instead of giving me their "off the top of their head" answers. Ended up costing me nearly double the amount of money to get my car key replaced because they repeatedly told me the wrong process for re-syncing the key to my car and then also dismissed my questions about VATS codes. I know that I'm a girl, but I'm not stupid and hate being treated as such. All I wanted was to understand more about my car and its codes. It's rude to treat a customer like a nuisance for calling multiple times when they are just trying to solve a problem and all of your answers so far have been extremely vague and unhelpful. Especially when the dealership can't provide a service that it should be able to (cutting keys). Thank god Travis called me back to correct the misinformation I had been given earlier. It's not often that the dealership has to call YOU. I'm sorry but if someone is calling you with car troubles, please take the time to help them. I have never felt so demeaned over the phone before. They made me feel like everything was my fault, when it's actually their job to explain things to me and I had been working with their lazy, incorrect answers. If you need service from this GMC's parts department, I recommend asking for Travis. He took the time to call me back and give me correct information as well as explained certain processes to me. Phone and car service takes patience and I appreciate this virtue in Travis that seemingly no other employee at the parts department had. read more

Pulled into town after driving 425 miles on a Friday afternoon and my driver information center was indicating DEF fluid low on my duramax even though I knew it was full. I knew it would send me into limp mode when I got back on the road Sunday morning. Called a few shops and nobody could fit me in and I almost gave up before calling this dealership and Scott in the service department told me to bring it in and they would see what they could do before closing for the weekend. Not only did they step up and get me in because they knew I was leaving before Monday to get back home, they diagnosed the problem, fixed it and had me out of there in one hour Even though they were busy. I can't express how much I appreciate them stepping up and helping me out. Very professional, great attitude and I would recommend them to anybody. Thanks again read more

Saved me $2000. About a year ago I was having a crunching sound in the left front in a GMC Savana on dirt roads. I took it to an independent suspension place in town. The guy quoted me $1000 for the upper suspension but said the whole things was going - I really should replace the lower as well - $2000. I brought it into Flagstaff Buick GMC for another look. The mechanic could find nothing wrong! Everything was tight! The bushings were all good, etc. Still I wasn't sure. I was still having this rather loud creaking noise. Then I noticed that it went away when I drove through some puddles. I washed the front end thoroughly and it got better. Over time it's completely disappeared. 20K miles later, after bashing it around on lots of dirt roads - no noise at all. Very glad I went to Flagstaff Buick GMC for this one :) read more

Great customer service! Went above and beyond to get me my car, made it easy and convenient

I have had more than one instance where I was given a time frame when my work would be completed only to be given the runarounds being told different things by different employees, there was no excuse. They were unorganized when explaining as to why my vehicle was not yet worked on when it was supposed to be finished and tried to point fingers at different techs, yet it was clearly the management who made the mistake. They should have just been honest instead of trying to lie about it. Ironically at other shops in town I spoke with more than one recent former employee of this service department who shared some horror stories regarding how the service manager would treat their technicians. Turns out they have a very high turnover rate. Will not be going back to this shop for service. read more

I called the body shop to see about getting my car fixed there. The gentleman I spoke with told me to bring it in and they will get started. I live on the opposite side of town from them, but went there anyway. When I got there, he asked to see my insurance repair estimate. After he looked at it, he said they could get me in two weeks later. I said you told me you could get it in and his response was he thought they would need to order parts. I let him know he wasted my time and left. That is poor customer care and I will not contact them in the future. read more

A transmission harness was incorrectly installed by Flagstaff GMC on my 2009 Sierria GMC which resulted in additional diagnoses and repair performed by Terry Marxen Chevrolet this past summer. Additional cost of initial defective installation by Flagstaff GMC was $789 including rental car during repair period. I approached Flagstaff GMC general manager and got promises and excuses via one-on-one, telephone, and text. This has been ongoing for 5 months. They don't respond unless caught unexpectedly via phone or text. General Manager's mail box is permanently full. Verbal and texted promised responses are not fulfilled. They ignore any request for response. They ignored BBB requests for attention. Why would you consider doing business with a company like this? read more

It's been some two months since my purchase and I am completely satisfied. Ashely Smith is extremely helpful and took my expectations and helped provide me with an appropriate option for me and my family! From the initial step of browsing the lot to taking what options I needed in a vehicle, Ashley and staff were helpful in getting me into a vehicle that is both versatile and has the utility for my many forms and destinations to commute. Overall the experience was great, considering I live over 100mi from the dealership, they made the trip totally worth it!! read more

Mr. Jaramillo, You may wonder why I have failed to upgrade my rating as I suggested I would after our conversation at the dealership. My updated review will shed some light on that. As much as I wanted to immediately up my rating to 3 stars in response to speaking with you, I held off. The reason was simple - talk is cheap. I wanted to know if what you and the GM (I believe that's who I also spoke with, correct?) told me was actually true. So, I've waited. I've rather patiently waited for any of the promises to come true. To date, we still have a vehicle that does not run smoothly and delays while shifting gears. That *was* why we brought my husband's Yukon to your dealership, correct? And that *was* why we had to get a rental car (at our own expense) for a week during our family vacation, correct? I am still waiting for the promised reimbursement check from GM. Or was the show of taking our receipt just that, a show? We tried to be honest and fair with you. Although you offered to pay for a meal, we declined stating that we would have eaten out anyway. All we wanted was reimbursement for expenses we shouldn't have had to begin with as all repairs were under warranty. So, why have I not upgraded your dealership's review? I have been given or shown nothing that proves Flagstaff Buick GMC deserves a higher rating. To be honest, Mr. Jaramillo, I am very disappointed at the thought that you would give empty promises just for a better review. As such, my review stands. My condolences. read more

This dealership has gone above and beyond for my husband and I. We absolutely love our new vehicles and are completely satisfied with not only one but two purchases here. To make a long story very short the people here helped us in a very difficult situation with Planet Dodge/Jeep and I can not thank them enough. Its been a pleasure dealing with all of you... you have exceeded our expectations! Thank you! read more

We were heading home to MT from AZ vacation and had some issues with our vehicle. Not only did the service desk squeeze us in, they had us back on the road later that afternoon. Claire Coulter did an amazing job coordinating and communicating the issues and resolution. Thanks to all the staff as you provided the service customers hope to experience! read more

I'm surprised at how half ass my experience was here. I paid over $1,000 for a light and switch. Not even what I wanted fixed in the first place. I dropped my truck off on the 17th of August didn't hear a word for 3 days until I came in to check on everything. I was told it'll take 6 hours to get fixed. I was only told there was a $125.00 diagnosis fee. Was never told it was $125.00 an hour and never gave them permission to go ahead with what they were doing. I was told what I signed was so they have permission to do I full vehicle inspection. Not to go ahead and conduct work without telling me how much it would be in the first place. I didn't hear a word until today the 29th. Almost 2 weeks since I dropped off my truck. I even missed a call from Scott and tried calling him back only to be sent to his voicemail right away the same day. I felt like I was a burden and they just half assed their work. I even said in the electrical description that my 3rd brake light won't come on, my cargo bed light sometimes comes on, and both my blinkers go between blinking fast and slow at the same time. And those aren't even fixed at all. I just got a dome light and a switch for $1000 and waited two weeks with no update or call about work being done on it. I've worked in customer service my whole life and I understand what great outstanding customer service is and how important it is to make customers leave with a smile on their face. Ive never had such an appalling experience with a business before. I would at least like what I asked for to be fixed free of charge or some money back. Completely ridiculous don't recommend this place to. Update. Fixed my blinker problem and 3rd brake light problem by myself for $140.00. Thanks YouTube . read more

The sales manager here was beyond unpleasant. When I asked to speak with someone above him he said "there is no one over me." I will never come back here or refer anyone here. Avoid this place. I'd go to a different dealership, buy in phx anything but here. read more

This review is a little late coming. Back in January, I was in the market for a vehicle. My significant other knew someone at Flag Buick and was in the process of purchasing a vehicle from them at the time. I felt comfortable working with them because she did. Everything seemed fine, I chose a vehicle and we worked through the financing. I was issued the keys, I signed over my trade and down payment, we signed all the paperwork and I left with the keys. A short while later, I receive a phone call that the loan I had signed for fell through. The loan that they took multiple days working on. My signature was on all the paperwork agreeing to terms. However, I get a phone call stating that they will need to find other financing or I would have to give the car back. Meanwhile my name is already on the registration. Time passes and I finally get a phone call saying a financing company will be picking up the loan. But I had to either come up with a cosigner or more of a down payment. Plus! My monthly payment would be increasing over $100/month. I don't work in the car industry, but Flagstaff is a small town and word about good or bad customer service spreads fast. What would have been appropriate was for them to negotiate their own price down to meet what was originally agreed upon. I accepted the terms and moved on, as I had already been driving the vehicle for almost a month at this point. The story doesn't stop there. A while later, the vehicle my significant other had purchased transmission starting slipping. This was only after about 2 months of purchasing the vehicle. She calls Flagstaff Buick and is told they will get back to her. She texts the associate who sold her the car. She tells her that "it was doing that before we sold it to you. I guess we forgot to mention it." Absolutely ridiculous. I had told the associate i was working with that I worked for the university and I knew of a lot of people working with vehicles. After this experience, I recommended every single one of them go somewhere else. Flagstaff Buick will not be receiving any more business from me or anyone who asks me about where I bought my vehicle. read more

My fuel pump went out on my 2016 Regal on a drive from Oklahoma City to Los Angeles. Fortunately i broke down in Flagstaff near a Buick dealership. Scott at the service desk was helpful from day one & continues to go above & beyond while my car is being serviced. I've never met a more helpful person & it will probably be a long time before i meet another. I wish i lived closer so i could leave my car in Scott's hands whenever it had a problem. If your in the area don't take your car anywhere else go see Scott at Flagstaff Buick. 10 STARS!!! read more

Oh I was sent an email to rate Flagstaff Buick. after I let them know of my experience which was terrible -"here's the kicker", they sent me a response saying they were very sorry and they wanted to here from me so they could talk about my terrible service, so when I tried to reply to them so someone could call me. "GUESS WHAT" they had a no reply on their email !! Ha! I couldn't reply to them to get a real live person!! or phone number.! read more

I have never had a place try to overcharge you and give you the feeling that you're being ripped off more than this place. This is definitely one of those dealerships that gives you that mentality of "stealership" that it used to always be called in their service department. They tried to falsely void warranty items to make you pay out of pocket even though this is now illegal. Would stay far away from this service department and go anywhere else. Wish I could give zero stars!! I was even told by their service advisor Martin that they could void my whole warranty if they wanted to but if I pay them $710 for a wiring harness then I will be able to keep my warranty. Would not recommend this place to anyone!!! After calling around to other shops turns out the part they wanted over $700 to replace was only a $45 part plus it should have been covered by warranty also!! Cost me $70 just to get my truck back even though they replaced zero parts. read more

Called to schedule an appointment for service. Was put on hold for 4-minutes. Finally someone came on the line and said that their service writer was too busy to speak with me. Took my number and said they would call me back. They never did. It's pretty bad when you practically have to beg someone to give them your business, and they still don't want it. Ended up taking my truck somewhere else, even though it meant I had to drive farther for service. I guess GMC of Flag doesn't need my business. read more

These guys went above and beyond! Traveling from Phoenix to Iowa, my Silverado 2500HD started throwing codes about 25 miles east of town. A phone call to them had me hooked up with a local tow straight back to their shop on a Friday right before quitting time. I thought for sure I was hoteling it until Monday. Nope! Saturday a tech came in, and Daniel, I'm looking at you bro, came in on his day off, not only to let me know they got it fixed, but came and picked me up at the hotel! You guys rock the customer service! Great job! Thanks! read more

Very disappointed with this dealership, I have never experienced being called an "idiot" for deciding not to make a purchase. Jon was helping us in the beginning and he was VERY friendly, if I could give him stars by himself it would no doubt be 5/5. Jon is good at reading people and although he tried his best to sell us a truck, he knew when it was time to stop. The General Manager (Rich Beecroft) on the other hand was pushy and rude. When my husband told him we would not be purchasing the truck he walked away and muttered "that guy is an idiot" to one of the other associates...not realizing I was behind him and heard him. When confronted about it, his reply was "well he called me a crook." My husband did jokingly say dealerships are crooks to him, which is the stigma around dealerships. But really as a general manager to call a customer an idiot then get defensive rather than apologize is extremely childish. He couldn't even look me in the eye when I was talking to him. A pathetic general manager. As I can see from other reviews, it's not the first time he has had lousy customer service. Please GMC, get a new manager. read more

I purchased a vehicle april 1 out of necessity as we were on vacation and our car broke down not worth fixing according to them. however here it is 08/15/2019 and I still have not received my plates title or registration I have the GM complaint dept trying to help me but still no success why anyone would want to do business with this dealership is up for review I am very disappointed where the Gm dealership in Mich. are much more customer service oriented.It sure would be nice to drive my car!!! read more

Thank you! Ashley Smith for helping me. She compared different models. She also helped us with choosing a perfect choice for my family and I. She made me feel conformable and at ease with my choice. read more

Pleased! DIC signals' service trailer brake system' and of course warranty just ended! So having a chevy went to that dealership, logical right? Sorry sir cant do anything for two days, we're slammed, hmmm I'm thinking. She hesitantly told me of another place, clear across town! yea right, 3 miles! Now for the good: got me in, diagnosed the problem, fixed it all in 31/2 hrs. Kudos to Doug and the service department!! read more

Flagstaff Buick GMC worst place to buy a vehicle. They are rude and unprofessional dealership. I've purchased new vehicle 3 months ago, traded in my GMC truck. Dealership hasn't paid off the trade in. Now my credit score dropped. They already sold the vehicle I've traded in. Now finance company said that it's fraudulent to sell a vehicle that has no title. I've call them every single day and now they are avoiding my call. Rudely they been hanging up on me. PLEASE DO NOT DO BUSINESS with this dealership. read more

Traded in my old vehicle for a new one, was told they were going pay it off which they never did and now my old finance company is calling me asking me to make a payment on the old vehicle which I don't have anymore and to top it off my credit is ruined, and they never returned any of my phone calls or they refuse to see me! Never doing business with them again! read more

These guys got me in and back on the road in amazing fashion! Had several mechanical issues that nobody could seem to answer and these folks had it pin pointed in no time flat! Definitely recommend this dealership. read more

I called the service department from 90 miles away asking for them to get me in right away as I was working and needed my truck fixed ASAP. A closer dealer said 3 days wait. Martin at this Flagstaff dealership worked with my time restraints to get me in the same day. Not only did they make me feel important but, they provided me with a loaner car without asking so I could get back to work. Martin called me and kept me informed of the progress of my repairs. I showed up to pick up my car just before they closed. They did not rush me, made sure I was happy, overlooked the extra miles I had put on the car they provided and were very friendly to me. I asked to speak to a sales person as I wanted to find out what it would cost to upgrade my vehicle and I was greeted by a wonderful person from Hawaii which we shared stories and I received the information i wanted. I would buy from him anytime. Now I remember his name. Kieth. He was very pleasant and did not try to pressure me at all. Thank you guys! read more

I was 400 miles from home and needed a part. I had no idea what the part was called. The parts representative came out to my vehicle and looked at the EGR assembly. He then went inside and located the correct name for the part. GMC didn't carry the part and I subsequently found out that the part has been discontinued. The parts rep was extremely helpful and even printed out a picture and description of the part so that I could try to locate it when I got home. read more

My Husband and me have recently bought a beautiful 2015 Terrain on the Black Friday deal this month. Jesus was wonderful in answering our questions. The deal we made was well beyond what we imagined. We are so satisfied with the service and will be looking to return next year for an upgrade for a family Truck. Thank You to the GMC Buick team, and Merry Christmas to all. read more

How do I rate lower? Long story short, this place is a scammer when it comes to selling trucks. I initially e-mailed them through their website asking for a specific OTD price on a truck. I got a call from a salesguy and told him again what I wanted and what I wanted to pay. He asked if I had a trade, which I did. The price was $48000 OTD that I wanted to pay. I wanted $20000 for my truck. He checked and then switched me to his sales manager. That guy quoted me $53000 out the door but said he could not give me more than $16500 for my truck sight unseen except a few pictures I sent. I said I will try and sell my truck myself. I texted the first guy to tell him thanks for trying. Tons of text messages over the next few days saying we were only $5000 away from the deal, always saying I wanted to pay $48000 out the door, and only hearing from them that we were getting closer and they were trying to make something work, and I wouldn't be disappointed if I drove up, etc. I sell my truck within three days, only after confirming the price one last time ($47938 OTD), they texted. Awesome I reply. I give them $1000 deposit over the phone and later the finance guy calls to confirm my bank. Only then, after a week of dealing with them, he says they will bring my truck down and get the $24000 and an additional $47938. MSRP on the truck is $64000. That's $71938 for that truck. I have all of the text messages to prove it, but now the salesman and sales manager are pointing the finger at each other and I am looking for a new truck. What a joke this place is. I now see they have a D rating on BBB. Steer clear if you can. read more

Flagstaff Buick GMC is my first car dealership I've ever been too, first i was told about this dealer while working in tuba city, the lady there told me I would be welcome there and they will do whatever it takes to get me my first car. So I gave it a try and I spoke to Ashley on the phone, she walked me thru step step what I needed to do. Later on i was able to walk in the dealership feeling confident that I was going to get my first car. I was welcome by ever staff (my wife and i felt like a Celebrities )and greeted nicely. We sat down with Ashely Smith and she greeted us nicely and made as feel at home. We went over what was needed to be done, we were approved for a buick Verano but the montly payments were to high but the thing is ashely and Jimmy did whatever they could to lower my payment which they did but I knew I couldn't keep up with the payments. So like most dealers they push you in it to thinking you can however Flagstaff Buick GMC did not they were okay with it and went with another route, so I was approved for a chevy sonic Lt 2015 wasn't the whole pie but it work, I was able to do payments I could make, I was able to to feel confident again. So a month later i'm here getting my first free oil change, the staff here are still awesome and Ashley which I thought in the beginning was trying to rip me off is now our friend. Always keeps me updated about information I need to know more about when I asked. So if your wanting to get a vehicle or received a call from this dealership don't worry about feeling nervous nor scared because this dealership will help you and make you feel welcome. Ashley and Jimmy help me with everything I needed and they can help you too. The best staff on bored. Two thumbs up for Jimmy and ashely for everything. I was once a customer but now my wife and I feel like family here. Thank you flagstaff buick gmc for everything. read more

Poor excuse for a dealership walked around for 30 minutes and still nobody came out to help me, went to talk to the collision center about reviews saw one lady in the office on her phone and nobody else around when she finally realized I was in the office she made it seem like I was a burden on them. I will not being going back to this place for any business pathetic whoever runs it needs to check all employees because that is no way to treat a customer! read more

*Edited 80%*We bought a car in CA, it needed minor repairs, it needed key fobs too. I called a few places, did research & set an appt with Buick. New key fobs there, & getting the repairs done elsewhere. My appt was for Thurs.They stated they had 1 but would have to order the other. So, I could get 1 set & would have to get the other later. He then said I have to pay for both fobs & service Thurs.Ok?When I asked how long it would take, he said that it's a long process & they have to cut the keys and program, looking at 1 hr- 1 1/2 hrs.We approach a woman at a counter.We explain that we have an appt to get a key fob.She asks if we have the part. No? You do.She asks if we paid for the part, no we haven't. She then tells me we need to go pay for the part & points in a general direction in a dismissive manner.We get over to the end of the counter and look around.Someone noticed we looked lost and pointed a little further down, to the parts dept.We had to walk out on the garage floor, past the lines of walk ways. (I used to work in a factor.Walking past those lines was always a no-no for ppl who weren't authorized to be there.It was a major OSHA violation & you would be in big trouble.)Needless to say, this made me really uncomfortable.So we go into the parts dept.They were friendly & professional.They asked what we needed & I said "I need to pay for my parts before they will service?" The gentleman was on it & said follow me, I'll go talk to the Service dept.We followed him, & he told us he would take care of it, & told us to go wait in the lobby.The lobby was disgusting.The seats were stained, there was dried up stains on the floor & the tables, spilled coffee & soda. I chose to sit on a corner of a table, & my fiancé chose to stand.The over-the-phone quote was $80/fob, the total cost was now $270.So another employee comes in.Tells us they thought they had 1 of the fobs, the computer shows they have 1, but they don't.They'll be here by tomorrow, & have decided to deduct $20 key cut fee for the trouble.We make an appt for the next day.The man tells us to keep the ticket on the keychain. Before our appt, we call 1st to check that they got the fobs & they said yes & had already cut the keys.We walk in & approach the service counter.I'm not even sure if it's the same girl at the counter, because she's much nicer today.We explain the situation, we told her several times throughout our convo that we were there for key fobs.We hand over the keys, & let her know that the man yesterday told us to keep the ticket on it.She tears it off, trashes it, rolls her eyes, & says she doesn't know why they told us that.She asks my name, & says she can't find us in the system. She assures us she'll get it figured out & get back to us. She stated she will get us in right away, due to our other appt in an hour, she assured us we would be out on time. So we wait in the (still) gross lobby. After 15 mins, I look out the door & see our vehicle in the air. Why? As I am about to walk out & ask, the girl comes in. "Ok, we're going to be able to get you out in 30. They're almost finished with your tire rotation & oil change, I just need your signature on this form."At this point, Josh, my fiancé starts to lose it. We inform her- AGAIN we're there for key fobs. She states, that takes 1hr we tell her the keys have already been cut. She says she will be right back.She rushes to the floor, I see her speak to the guys, & after, they quickly put our tires back.She comes back & tells us "Ok, they haven't done the oil change yet, so they should have it down in a second, I'll see what we can do about getting the key fobs done but we may have to reschedule."In the lobby, watching the mechanics. Why is my hood up? What's that guy unscrewing ? Josh says something, I look at him to respond. I look back to see my vehicle get backed out & a guy screams, "Stop!"I walk out to the counter area on the garage floor.They pull my car back up, pop the hood & are checking the oil level. They start dumping oil into my car. During this time I am losing it. Did they just drive my car with no oil in it? The girl is back now & I am trying to remain calm. She never apologized & is getting pretty rude & defensive. Josh is livid. He suggests we go buy the fobs & go.We go over to the parts dept.We ask for our fobs, the guys are professional and courteous. We tell them what happened & their jaws drop. 1 man, w/a long grey beard, says he can program our fobs in mins & have us out of here in time for our next appt. He asks if that's our car, just in time to see it speed out away. We go to the counter, the girl explains that the mechanics went to check fluid levels, & didn't put the cap for the oil back on.oil spilled, so they topped it off & took it to clean it. A little oil? The puddle was huge. The guy from the parts dept has us come outside with him, they pull up & he programs them in 3 min read more

Flagstaff Buick GMC is a great dealership. They have a very friendly and informative staff! If you're looking to buy a car Ashley Smith is your girl! read more

Travelling from NC to CA, the transmission on my 2008 Saturn Outlook started slipping and struggling to go in reverse (waveplate issue) about an hour drive from this dealership. I tried to find a transmission shop that would look at it on Friday morning, but in this town, most were busy. Good thing because, although I was reluctant to go to car stealerships...I mean dealerships...for service, I had limited options, as I wanted to continue my family vacation. Patrick was awesome in helping us find the special coverage repair that was applicable to our vehicle, but the catch was, I needed to risk $2500 to have the transmission pulled. If it was the waveplate, work covered, if not I am out at least $2500, minus the rebuild. :( Ricardo was the transmission tech who pulled it down the next morning and found the issue. Although it took a bit over a week to complete the repair (issues with shipping the part and such), we are happy the job was done and we made it home. Thanks for helping us out and changing my views on dealer service. Way better than I had at a Honda dealership this year. You guys make GMC look good. Thanks. read more

Very easy dealership to do business with. For me, no haggling, straightforward pricing, didn't try to sell me something I didn't want. Great product in GMC. Lots of cool tech. Highly recommend Lucius Morton in sales. Everyone was very personable. read more

Had our vehicle work on July 2,2018 for check engine light on. They did work on it that was supposed to be covered under warranty in which they said it wasn't and charged us out of pocket expense of over $2700.00 to fix it. We felt very taken advantage of due to the fact we were on vacation and needed our vehicle to pull our fifth wheel home. Took vehicle back to them again because problem wasn't fixed after driving it out of the parking lot, they kept it again and said something else was wrong with it. Once we got it back and took it back to camp to hook up to trailer and leave home engine light came on again. Drove it home and took it to local dealer in which they said all the work done was under warranty, there shouldn't have been no out of pocket expense. Felt robbed by the service department and there dishonesty on fixing the problem on the truck. Didn't feel right with the truck any longer so we traded it in. Now our local dealer is having issues with the same problem the dealer in Flagstaff said they fixed. I feel that our money should be refund in full for all out of pocket expenses. WILL NEVER DEAL WITH THIS DEALER OR RECOMMEND THERE SERVICE !!!!! read more

Never go to the collision center. Our insurance told us to go over there to get an estimate. So we did. Both my husband and me asked if this was for an estimate only and the lady said yes both times. She told my husband to sign a piece of paper just in case we decide to do the repairs there so he did. Next thing we know we get a phone call asking us if we want them to repair hail damage while they repair the rest. This is when we were informed our truck was already torn apart and they had already started work on it. We had yet to hear anything about the estimate. Come to find out the estimate wasn't even complete yet. Finally got the estimate after I had to call our insurance company for it only to notice that some of the things they have on there are not needed. They put 2 hours down to remove/install a bedliner. We don't have a bedliner. We have rhino lining and it does not come out. Took two days of fighting with the shop and the insurance to get the truck and even after all that we still had to give them money out of our insurance check to pay for what they had already done even though we never asked them to work on it. Would never recommend this place to anyone. read more