I came to Flagstaff One Stop on November 25, 2025 to fill up my Jeep. The pay-at-pump screen prompted me twice about a car wash. Pretty annoying. Maybe it was just glitchy. The pump was also a bit slow. Shell prices that day: Regular = $3.30 Plus = $3.60 V-POWER Nitro = $3.90 After pumping fuel and cleaning up, I re-parked my Jeep where my dog and I could share a quick lunch from a local restaurant nearby. She enjoyed sniffing the nearby trees, pinecones, and grass patches, but it was fairly trashy. Surprising for Flagstaff, AZ. read more

Flagstaff One Stop - 11.25.2025 - Car Wash Near Me - Flagstaff, Arizona

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Absolutely the worse. Damage from car wash to my vehicle. Told manager who took pics and said he would talk to general manager. Called me back saying there camera show damage before entering car wash. I said can you send that video to me showing the damage before and Lawrence said yes I will send to your number. Called me back 15 minutes later saying they won't send the video and take them to court.. game on.. challenge accepted.. read more

This car wash put tons of huge scratches all over my car from the big spinning brushes - they must have had debris trapped in them. I reported the problem to management within 48 hours of it happening and they (Caleb and Dean) refused to take responsibility. They just kept saying "it didn't happen here" - Right, like I got symmetrical scratches on both sides of the vehicle in the same travel pattern as your brushes from someplace else even though I haven't driven this vehicle anywhere else in that time. I asked to see the camera footage from when my car went through but they refused - so they say their equipment didn't do it but are too afraid to prove it. Sadly, I could tell by talking to them that this is a common conversation that they have with customers, they even said that they have to tell people this all the time and "good luck proving it in a court of law." Just from talking to friends, I've already found 3 other people whose vehicles were scratched at this car wash! The problem is there is not always an attendant at the start of the wash so really muddy/dirty vehicles are able to go through and the dirt then gets stuck on the rollers/brushes and scratches up the following cars that are unfortunate to come along after. I've filed a complaint with the Attorney General's Office (Consumer Protection & Advocacy Section) and would encourage others who have had their cars damaged here to do the same as well as leave reviews all over. If your car has been damaged here, please reach out to me at carwashscratches at g maIe d0t c0m -once we get enough ppl then a class action suit would be possible. read more

Flagstaff One Stop - driver side A Pillar scratched like crazy by spinning brushes - Car Wash Near Me - Flagstaff, Arizona

This place is horrible. No shell app as it couldn't find the pump. No tap to pay and the screens are broken. Go somewhere else for your fuel. This place is janky read more

Flagstaff One Stop - No tap to pay - Car Wash Near Me - Flagstaff, Arizona

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If I could give negative stars I would. This place is absolutely disgusting and it goes further than cleanliness. I stopped here with my husband and this short guy with spiked hair was rude to me beyond words. Not only did he make me feel uncomfortable in my own skin but I watched as he treated other people that looked like him better than me. It's 2025 we shouldn't be treating people like this. Highly unprofessional and I hope this makes it back corporate as this is HIGHLY unacceptable behavior. read more

This is the worst place to do any business with. I've called the Flagstaff one stop car wash several times and no one has returned my phone calls to address an issue whereby they took money out of my credit card and now will not return my phone calls to get this taken care of. I don't understand what's so hard about calling them yesterday and submitting my comments to them online whereby they responded saying they will get back to me but nobody has called me back. Customer service here is very poor and beware do not have these people automatically take money out of your credit card for the unlimited wash program. Very poor service read more

On August 6th my son and daughter stopped at this location to buy a few things in the store. When they went to leave the vehicle they were driving (which was mine) snapped the lower ball joint and drive axle while backing out of the parking space. This left the vehicle half in the parking space and half out however, the vehicle at that point was completely inoperable. The front suspension was literally sitting on the pavement with the wheel completely flipped up into the fender. My son contacted me immediately for help. Since my kids were driving my car I had no immediate way of getting there so I called my girlfriend to come and get me to take me there. I also called a few of the wrecker services but due to accidents on highway 40 the wrecker companies were telling me they couldn't get there for another 2 to 3 hours. Despite these facts the manager at this Shell location named Dean decided none of this was good enough. Dean decided to stand at the window of the vehicle and berate my kids relentlessly even though my son told Dean several times that I was on the way. We have the entire episode on video. Customers were walking by telling Dean to relax and lay off but Dean couldn't resist proceeding to be a jerk and insisting the vehicle be moved immediately. Dean didn't even offer to help. When I arrived a while later I walked up to Dean and asked him what was the problem? Dean's immediate response was "for that I'm calling the police". I told him to go ahead. I brought a car jack with me so i could lift the front end and my kids and I pushed the vehicle fully into the parking space so we could wait for the wrecker. A Flagstaff police officer showed up in the mean time and got all the information and had us proceed as we were already doing. A wrecker finally showed up and towed my vehicle home. As an added update the ball joints on this vehicle were all replaced a little over a year ago. A front end alignment was also performed about 2 months ago with no problems noted. This manager, Dean, made a huge scene despite customers walking by telling him to calm down. Dean is completely incompetent at being a manager and the Shell Corporation should be embarrassed to hire people like this. Myself and no one I know will ever do business at this location again. I would hope no one else does either. BEWARE! read more

Flagstaff One Stop - Car Wash Near Me - Flagstaff, Arizona

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Awful service. Once you sign up for monthly car wash you can't get off. They tell you it's only $10 a month. Check your statements because that was true for one month., then it went up. For 6 month have been trying to go thru this company to cancel. Now I'll go to my bank since it's $34.99 a month. According to this company I have no account. Yet they deduct money monthly. SCAM read more

Flagstaff One Stop - Proof of deduction. - Car Wash Near Me - Flagstaff, Arizona

Best car wash and absolute life savers. Car got caked and splashed with mud, staff were nice enough to put us through the machine a bit slower than the usual. Car went in and came out completely clean minus the wheel wells (as expected), we'll have to take a hose or something to take car of that but couldn't believe that all the exterior mud managed to be washed off. Vacuums were great too. read more

New Car wash put scratch all the way down the side of my truck and then manager denied that it happened in the car wash. I will never be back. read more

DO NOT GO HERE. Was completely scammed. Bought one car wash and somehow got signed up for a $34.99 monthly unlimited plan without my consent! The manager, Dean, states he gets these calls all the time with the same complaints. Hmm, maybe that should tell you something... read more

This year my Jeep started having marks on the back mostly. I used some rubbing compound to remove the marks the best I could and then the next time I went through the car wash they were back. So I cancelled my subscription. read more

I needed to write a review because Brandon and Seth were awesome to work with! I came in to get my truck washed (after not having it washed it a lot longer than I should have) and Seth immediately took notice to that. He proceeded to hose down my truck with a power wash to try to get some of the hardened mud off, and with not much success, he told me after I went through the first time, that I should go through one more time. He then followed my truck through the wash and when he noticed that it still wasn't perfectly clean, he had me go through again, free of charge. They didn't have to do that; especially since it was my own fault for not cleaning my truck as often as it needs to be clean. With that alone, I will be returning here every time I need my truck washed. Thanks guys! read more

Disgusting scam. My husband literally paid for a SINGLE car wash & all of a sudden he is being billed 34.99 per month for some service? We called & were told to go online to cancel a service he never signed up for, only for THAT form to say "customer not found". Huh? So, in short, 1 car wash means you are signed up (without your permission) for 34.99 per MONTH (even if you don't live here), there is no way to cancel, and they have no record of your "account" even if you tried to. What on earth makes this even legal?? read more

Flagstaff One Stop - Car Wash Near Me - Flagstaff, Arizona

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They shouldn't have a person handling your card and promoting the monthly sub (something that can be done by the person buying the car wash themselves), especially during COVID. Car wash was mediocre and left a lot of water on the car. read more

Self service bay is made for smart cars and they close the garage door on one side and they won't let you open it. If you're washing anything bigger than a bicycle then you're screwed. Also every fitting on the handle and hose leaks so you also get soaked on top of all of it. Only reason I'm giving 2 stars is because of the free vacuum. read more

holy guacamole this place rocks. the workers here are super friendly and my car gets in and out in a jiffy. their suck machines in the back are super strong. i definitely recommend using those suckers read more

A great gas station and awesome Car Wash as well! Super helpful employees! The store was neatly organized, awesome music and clean restrooms! My roommates and I always go to this store! :) read more

Flagstaff one stop new carwash is great, free vacuums are always awesome. James was very friendly and welcoming!

I would give this business negative stars if it were possible. When we tried a month in February, our card was swiped by an attendant at the pay point and nothing more was said other than a camera would recognize our licence plate and let us in for future visits during the month. And we signed nothing. Same story with a different credit card and car, also in February. Come March, both cards were charged via manual entry by a manager (confirmed by the credit card companies) without any notice to us. In early March, before we knew about the bogus charge, my spouse took one of our cars through the car wash and was charged the regular, high-priced single car was rate. So One Stop wants your money coming and going. This is fraud and I am contacting the Flagstaff Police to file a report after I have a report from one of the credit card companies. read more

Used my card ONCE at this location heading through to Vegas. They continued to charge my credit card monthly. I have many cards and unfortunately prior to this incident , I was not keeping track of charges well enough. From January through November I was charged. I reached out and spoke to the manager. He proceeded to tell me there was nothing they could do but MAYBE refund one of the eleven months. Then lectured me on tracking my finances. I asked if they could provide me with my signature authorizing the charges which he declined. I was told he would reach out to the owner but have received no reply. Furious that they are not willing to resolve the discrepancy. They are well aware, as they acknowledged, my car only went through there service one day. I wouldn't trust a company who refuses to make things right. Shady practices for sure. Called One Stop cause you will never go back. Add photos8 read more

I bought the $5 unlimited wash deal in October. I called to cancel it in November because I was leaving town for two months. They charged my account $34.99 the following month so I called again to get it cancelled and a refund. The person on the phone couldn't help me and told me to come in and talk to the manager... super inconvenient especially since i am in a different state. Still waiting for a call from the manager. DO NOT BUY THE CARWASH DEAL. Terrible service and a scam. read more

Great fast car wash with new management:). Friendly and great customer service. And you can get a 1$ off if you purchase a car wash at the gas pumps. read more

Very convenient place for gas and car wash ! Pretty good here, recommended this place to many friends ! Clean bathrooms as well

We come here very often. Always clean, especially the restrooms !! Friendly staff along with the best car wash in town !!

I always get the ultimate wash and it always leaves my truck so clean and with a nice shine.

I was excited that a new car wash service opened in my area. I was told that the first two months was $10 after I would be charged normal rate. I did not look closely at my receipt, which did show only one month. This month I was charged $34.99... Lesson learned. Not a very happy customer. read more

Large "Shell" gas station not a Texaco. A free car wash with a fill up and a coin operated spray wash. $2.50 for three minutes. Expensive but came in handy to wash the bugs off the front of my car. Also has a one stop mini mart. read more

Flagstaff One Stop - Car Wash Near Me - Flagstaff, Arizona

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I stopped in for a wash this morning and it looked like the facility was closed. It was after 8:30a, so I walked into the store and was told it was open and to go on through. I filled up my car first and then drove over. I waited and waited, until eventually, I got out of my car and attempted to find someone. A frustrated looking young man came out holding an i-pad-device, and curtly told me "WE'RE CLOSED!" I informed him the manager told me they were open and I needed a car wash. He said no one charged the i-pad, and he couldn't turn the machines on. He said I'd have to wait for 20 minutes. I said I really needed my car wash now. He raised his voice and said "I'M SORRY! WE ARE HAVING TECHNICAL DIFFICULTIES, YOU'LL HAVE TO WAIT!" I went into the convenience store to talk to the manager and this young man was already in there telling the manager that I was yelling at him. I asked the manager to cancel my membership and he hassled me for a while, then said I'd have to cancel it on the website. The website said it did not recognize my plate number or e-mail address. I called and spoke to someone who took my info and said they would give it to the manager later. SERIOUSLY A CRAP SHOW! This is no way to run a business. read more

Brand new state of the art car wash, decent fuel prices, and a huge selection of liquor. I heard they had good prices on liquor and I needed something for girl's night. They did not disappoint! And, I love the car wash! My car was filthy and I thought it would at least come out better than it was, but it came out perfect! I definately suggest trying it. read more

Car wash: Bought the "ultimate" wash. The undercarriage jets weren't working properly, the wash didn't use any soap, and the dryer turned on for 5 seconds and shut off. I essentially just paid $10 for a machine to spray my car with a garden hose. The attendant's response, "Yeah, were eventually getting new ones." read more

Horrible service got charged $35 even after canceled the manager was very rude so I now have to go to my bank.

I had a great experience at this location. The attendants were friendly and helpful in explaining the different washes as well as the monthly membership option. The free powerful vacuums make it easy to handle your vehicle interior once the wash is done. I appreciate the efficiency and convenience of the car cleaning experience they provide. Personally, the location is also a plus. Thanks, Flagstaff One Stop! read more

This place is the worst run establishment in Flagstaff. I was interested in their car wash. I signed up to give it a try. The car wash was awesome but I got double billed. There is no one capable of correcting the problem. They don't keep managers for more than a week. I tried to cancel my membership through their website and can't. And they have nobody capable of solving the problem. STAY AWAY! read more

So this location turns off their car wash during certain hours but yet when I'm filling up for gas it's still offers me a car wash. Why is that? I bought a car wash and I couldn't even have my car washed. I'm told that the car wash is only on during certain times. Well then I believe that your gas fuel pumps should only offer a car wash during those times. That's why I am giving this location one star due to inconvenience. read more

Bought the Promotional car wash for $10, said i could cancel any time! LOL, they make it difficult if not impossible to cancel. Talked to the manager, said i had to go register for an account, then cancel the card there...wow, what a run-around. The car wash itself is rather chintzy, not worth the $10, much less the $39.95 they "normally charge" per month. read more

Went in to get a few late night snacks at our usual stop because it is closest to our apartment and we usually get good customer service, friendly service but today "Brad" seemed to go out of his way to be rude. Asked him about how work was going and all he had to say was as "yeah ok". Very disappointing. read more