Don't use this car wash if you don't mind their equipment tearing off your front license plate and…read moreframe. I have had mine torn off nearly 4-5 times now and they have accepted responsibility and replaced the license plate frames in the past for me, but not now. Just had my front plate torn off again today and they were kind enough to call me that they found my plate and frame with the screws still intact. I can't help it that my license plate sticks out from the front bumper. It was designed that way. The worker I s/w said because it was an aftermarket part, they won't do anything to help me. I purchased a heavy duty license frame to keep my license plate from getting mangled and/or torn off, but now their equipment tears them completely off, screws and all. There is no dealer license plate frame that is super heavy duty. They just slapped the plate directly onto the bumper with a simple plastic dealer frame. This is not my problem. We shouldn't have to buy a heavy duty license plate frame to keep our license plates from getting damaged! They should be willing to replace any damaged equipment on a car that is damaged by THEIR equipment. They should have the proper cleaning equipment to clean every make and model of car and truck made and not damage them. Steer clear unless you want to have your plate damaged or torn off or other parts.

Staff was very nice. Easy to get in and out. They were patient in explaining the options to me…read more Unfortunately, my vehicle that wasn't very dirty going in came out pretty much as dirty. Also, it ripped my front license plate forward and bent it. Now, on my front parking camera, I continue to see my own plate blocking part of the view. I have not been able to bend it back. Not sure I'm going to return given concerns about bumper damage.

Wash your way is a great place to get a car wash if you are not in the mood to vacuum and wipe the…read moreinside yourself lol! I really appreciate the effort that is put into cleaning all of the "nooks and crannies" of your car. The kids working are always super nice and helpful. The only downside is the wait time while waiting for your car to get detailed. If you have the time to wait, wash your way is definitely worth it.

Exterior wash is as to be expected from a tunnel. Although when the line gets long, the time in…read morethe tunnel seems to get shorter. That could be my imagination. I'll have to time it. The interior and finish crew need to be better trained. They have the drive, but lack direction. This leads to a mediocre product.

I get my car cleaned at Car Pool about once a quarter when I need the inside and outside of my car…read morecleaned. They have different tiers of cleaning and I always get the RVA ceramic shine and add the dash protect. They clean every surface of the car inside and out (including trunk, mats, and wheels) and wipe it all dry. My car leave shiny. Depending on how busy they are, the attention to detail on the clean can vary. I've had better luck going on weekdays. The wait has typically been about 20-30 minutes. They have a nice waiting area indoors with comfy couches.

It's just not worth the money. Paid $50 and they won't even clean the seats. $100 for "super clean"read more

I would suggest avoiding this car wash. I used the hand wash side and nothing makes me feel as…read morethough my car is as dirty as when I started. To begin, the tire cleaner just hissed air for a minute. I switched to the Presoak function. The stream was so narrow and underpowered even for "low pressure" that I wasted 3 minutes just trying to get coverage on my car. Switching to "High Powered" rinse and soap it is woefully underpowered. Usually bird poop and other clingy things will was off with this type of function, but not here. Also, it took over a full minute for soap to actually appear in the sprayer. Also of frustration, the sprayer boom will not fully circle the car. Moving on to the foam brush, the bristles are so old and thin that it has a better chance of scratching your car than actually scrubbing any clingers. And then there's the "foam" of the brush. It comes out so thin and runny that it just slides down the car. It's a foaming brush, not a soap cannon. I decided to just try to rinse the car. Back to the under powered "high pressure" sprayer. I literally spent 5 minutes trying to get the "foaming soap" off of my car. I tried the wax function, to at least get rid of spots, but as I could tell, there was no actual wax coming through the sprayer. (For 2 minutes) They clearly don't seem to be on top of filling in their liquid solutions. Now my car is spotty and still has dirty areas that cheaper and more effective hand wash places get clean no problem. I wasted nearly 20 dollars and I now have to go somewhere else I know I can actually get my car clean. Save yourself time and money, start somewhere else until this place updates and improves every aspect of this car wash

I had occasion to call them and the gentleman who answered was very friendly and helpful. They have…read morea brushless no-touch drive through wash bay which is important to me and not all car wash places have one. Their top of the line ($20) wash also includes a ceramic finishing spray which I also like.

Today I'll add my two cents in the way of five stars…read more Dustin from Nash Mobile Detailing just finished up on our 2015 Honda CRV. I know these guys often work on high-end, very expensive cars but I'll point out that they also do a super job on the cars the rest of us drive. I had no idea there was a new looking car still hiding under all the dirt and grime. Pretty amazing transformation!

I had my BMW X5 detailed at another shop about two years ago. Being black, it showed bad water…read morespots all over the vehicle. Nash indicated he thought he could remove and repair. He absolutely removed all the horrible spots, and the X5 looks better than NEW. I will use him with my other cars as they did a fantastic job. I highly recommend Nash.

Great communication and fast scheduling. An escaped mental…read morepatient had unknowingly spent the night in our family van. He lost his bladder on the seats and made a big mess of the interior. The van was a disaster from the urine and mold. Disgusting even from a distance. Billy and his team jumped right in and made it look and smell like new again. We were so pleased that I called him right back to do our other car too. No complaints. We're happy customers.

On time. Friendly. Thorough. My 2017 Camry looks new. Good price. I would recommend and I am…read moreparticular.

Excellent work on short notice - thank you! An old car that has been sitting for a few years got a…read morenew lease on life.

From the owner: We come to you at work or home we are mobile DETAILERS servicing the Richmond and surrounding areas…read morewe do hand wash’s to interior shampoos to wax and polish sealants we also specialize in paint correction we take pride in detailing and strive to attain that showroom finish that haves you feeling like when you got the car off the lot

Good Location and 6 different gas bays which makes the customer flow good! It rarely ever gets…read morechoked up with gas customers. The staff is consistently friendly and helpful. I've been there at 7am & 7pm and it's consistent quality. There's a car wash/Brushless on property but it works only about 80% of the time. Overall a very good gas and Go!

They overcharged me on my card twice and now the phone number is not even the correct number I'm so…read moreaggravated right now and I've called 20 different exercise and no one answers very disappointed and I will be up there later to get this situated don't worry I can't believe that they post a wrong number pretty sad. Very unethical and this is unacceptable !!! I've never in my life seen such poor customer service

I've used this car wash several times and have always been received excellent service from the…read morewashes and the staff. I appreciate their pre wash tire cleaning materials, strong vacuums, and unlimited wash plan. I live on the other side of town but always try and make it to The Village Car Wash--my car thanks you.

Paid $10 for a wash on February 4 - my car still had a layer of dirt grime on it. I spoke with the…read moreyoung man on duty who stated there's nothing he could do about it. Like offer me to go through a second time - I asked him if I could because my car was still dirty after paying $10 for a wash - not a good value needless to say. Most irritating is the fact that if you try to call the phone number on record on their website and on the web that number is no longer in service so you can't even complain to the manager or the owner because I guess they just don't care enough to have a working phone number or they just got too many complaints they just stop paying for a phone service. I took a picture of my dirty car and the receipt hoping that somehow I can possibly get in contact with the manager/owner of this place because their car wash is pathetic. I will not be returning free vacuums or not.