Professional employee. Wash met expectations. Wash plan was competitive. Good experience and good value and quality business. Recommend.

Always was happy with Tommy's but when my wife took her car in for the Works wash, looks like only about 40% of the salt and dirt was cleaned off and tire shine did not work as well as usual. I called and the employee was very nice and told me once she left the site, they could not do a rewash. I understand policy but explained she had no idea until I saw it when she came home. some policies could be bent but oh well. read more

Tommy's Express® Car Wash - Dirty Car - Car Wash Near Me - Chesterfield, Virginia

Tommy's uses modern technology to deliver a supreme wash experience. The cashier was great at explaining the packages and how the wash works. As you're ready to enter the wash, you'll be guided onto the rollers/conveyor belt. Place your vehicle in neutral and enjoy the ride. Once complete, you'll have access to the free vacuums and free floor mat wash. read more

Tommy's Express® Car Wash - Car Wash Near Me - Chesterfield, Virginia

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Kole- did great job checking on me and make sure everything was good. Tommy's my favorite quick wash to use

I am very disappointed in this location. There drive constantly stops while you are going through the wash. I didn't think anything of it until I drove RIGHT ACROSS THE ST to Big Lots and when leaving my car I noticed it was not all the way clean due to the car wash stopping in the middle of wash. I called immediately to see If i could ride thru again since it was still within 10 min of my wash..and due to me leaving the premises they said I was unable to. I explained how the wash stopped a few min prior when I was in there and also said they could check my account which is automatically charged in there drive thru and still they would not honor it. I would recommend if you are in the wash and it stops (it does this multiple times a day) then drive back thru a 2nd time to make sure your car is clean. read more

Tommy's Express® Car Wash - Car wash stops in middle of wash - Car Wash Near Me - Chesterfield, Virginia

I've been wanting to come to one of these for a while! They feel like a Richmond staple to me (especially with the fun holiday events they have). I had high expectations. I hadn't been inside a car wash since I was a child so I was excited. The cashier was so sweet. He answered all my questions and was patient with me. However, when it was my turn to go into the wash the lady who guided me in was extremely rude and abrasive. I had forgotten to close my window (silly mistake) and before entering she yelled angrily at me to close it. I also had a hard time getting on the proper track and she kept yelling and rolling her eyes at me. I understand she might have been having a bad day and I may have been making a silly mistake, but this was my first time driving my car into a car wash. I was unfamiliar with what I was doing and got in trouble for not knowing. This would've been 5 stars for me had I not left feeling bad. read more

Plenty of vacuums to use after the car wash! Enough vacuums so that nobody had to rush or wait in line

Took the upsell for unlimited washes! I moved a little too far away to use often enough so I canceled my subscription but would happily pay the full price. Loved the speed, friendly staff, the self cleaning station was great, for $3 you get 2 air fresheners, window cleaner, shammy, and an interior wipe. read more

I wanted to go to a different location to see if my results would be the same. Customer service was friendly and I paid $18 for the works. It didn't get my car fully clean, so that was very disappointing. I think they need to add workers that wash your car down before entering then things may be better service. Will I return, only if I can't find a place that has a only hand wash. read more

Tommy's Express® Car Wash - Car Wash Near Me - Chesterfield, Virginia

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Our first time visiting, and it's not the worst car wash, but not really worth the price. The cashier was a very sweet guy, and pretty helpful, but we paid $15 for the "Ultimate" car wash, which included a rainbow coat, a 3 level wheel clean, and like three other things. The car seemed clean afterwards, but the tires looked the same. The vacuums were definitely mediocre. The place down the street has better vacuums for a third of the price. Lastly, they have what looks like teeny "detail kits" for $5 a pop. Honestly, they should be free, or like, $1, especially with the hefty price for basically a regular degular car wash. Definitely regret cheating on my regular car wash with Tommy's. If anything, just get the basic car wash for $10. read more

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Not impressed. Paid for the most expensive wash ($20+) and entire wash took under 2 minutes. Process was rushed and the results showed with multiple areas of the car with visible dirt. Will not be going back. read more

Tommy's is fantastic! We love how clean the facilities are. The staff is very friendly. *Daniel is a great help!

Good car wash place on Hull street North chesterfield area and always good deal. Makes your car clean and shiny

I had been going to another car wash down the street, but always found that my car was still dirty after going through the wash. After reading the reviews,I decided to try Tommy's. I'm so glad I did. My car was so much cleaner after one trip through the car wash! read more

Tommy's Express Car Wash on Hull Street provides great customer service. Management is responsive and ensures customers receive quality services and value. read more

The wash came out perfect and Alonzo was a great help with the mat washers and kept a positive attitude, definitely will be returning

Friendly staff, clean facility! Love the Tunnel of Terror event. Lots of amenities like mat washers and free vacuums.

In December 2021, I decided to bring my car into Tommy's on the corner of Hull Street Road and Courthouse Road. I was very pleased with the result of "The Works" . Apparently, I was incorrect in assuming I purchased one month of free washes with a purchase of "the works." In actuality, the charge was recurring monthly when I checked my February VISA statement. I panicked because I had not been back to Tommy's since mid-January. When I called, Jessica, the Manager at the Hull Street location was amazing. Jessica kept her promise and reversed the charges in two business days. I returned today and purchased the works again, but, Jessica was there with a big smile and a "happy to be of service." I am committed to being a Tommy's customer and am so very pleased that a young manager kept her word and was every bit a true professional I'm hooked. Thanks Jess! Peter read more

Good deals. Good wash. Free vacuums. Clean facility. What more can you ask.? I love this place.

Great idea on the Haunted Tunnel tonight. Car is cleaner than any other wash in town. Keep up the good work.

That service no good car wash not clean everything no good not recommend for the Tommy's Express If they have negative stars I give them a negative. read more

I have never used a car wash before. I have always washed by hand. Will was at the window and helped explain everything to me and overall was a big help. The car wash itself work as expected good in general not getting the detailed spots like my grill or spots on my hood. Over all staff great car wash okay read more

my kiddos love this place! fast, easy, and fun for everyone. my car always looks better and everyone is so friendly and personable. check it out if you're tired of the same old car washes! read more

This car wash is amazing; always does a great job of getting the vehicle clean! The staff are super nice and helpful!

I'm giving a 5 star rating because it's excellent service, free vacuums, & great deal for the membership! I wish it were open later but other than that it's convenient and nice! read more

It's a new place so I thought I would give it a try. The pros: The vacuums were good and the mat cleaner is free. I paid for the ultimate wash. There was no one scrubbing the front of the car for bugs before going into the wash. The machine takes you through the wash very quickly. I've never gone through one so quick. Lol sadly, when I came out my vehicle was still dirty. ( mostly bugs on the front and my tires) There are no complimentary rags or towels to dry the car after the wash. I'm a regular at Sam's express car wash. They do a great job for the same price with a few extra plus a free wash within 4 days as well as discounts on gas. I think these things would be easy to fix and could truely benefit the company and more importantly the customers. read more