I was having a problem with my pellet stove and I called Flame Tech. They sent out a service person ( Bill) . He was very professional and thorough . He recommended I have a chimney liner installed due to the condition of the chimney. I decided to get this done. Two other service people showed up to install the chimney liner ( Nick & Angel ) . They went above and beyond to complete the job. It was freezing outside and they still continued to do a great job. They were also professional and thorough and made sure everything was kept clean inside my house during the installation. I highly recommend this company and will be certainly using them again. read more

We've had flametech out a couple of times working on the fireplaces in this house we purchased. Contrary to the prior reviews on here, FT was abundantly clear that their minimum diagnosis appointment was $279. This latest visit, Andrew was very professional, performed the 20 point maintenance and made his additional proactive recommendations considering the age of the fireplace. Happy to have a clean and well performing fireplace in our new home. read more

Billy was here today to service our gas fireplace. Since it is an almost 20 yr old fireplace/house, we are always concerned about safety. Billy was thoughtful to ask about whether he should remove his shoes in the house and also placed a large blanket down in front of the fireplace While he worked. He was efficient, courteous and also described step by step his procedure. The service plan is a great value in that it not only covers an annual inspection but also emergency calls during the year.We are so glad we have Flame Tech service our fireplace annually! read more

I had a problem with a gas fireplace that was installed over 3 years ago by an independent contractor. It would not light anymore so the tech from Flame-Tec walked me through some troubleshooting steps over the phone. After about an hour of him helping me, we narrowed the problem down to the likely part that was causing the problem. In my opinion, they went above and beyond what they needed to do and I'm truly appreciative of their stellar service. read more

We just had our install yesterday and are very happy with our new gas fireplace, which really heats up our living room and dining area and adds a great ambiance. The crew showed up on time and worked diligently through the install. Performed all the last minute checks to leave us in an optimal running condition. The fan was making a little humming noise that the installer wasn't satisfied with so he adjusted it until it was hum free. Walked us through the use of the fireplace and remote control as well so we are comfortable with using the unit. They also took care of all the permits and inspection for us so it made the process very convenient. In terms of safety, they wore masks and kept the safe distance the entire time of installation. We hope to enjoy our second heating source for years to come. read more

Flame Tech - FireplaceX 34DVL Deluxe with Embreglo - French Country front panel - Fireplace Services Near Me - New Castle, Delaware

I have always found the service folks to be professional and thorough. But wow, I not only paid the $179.99 as advertised on their site for service, but paid an additonal amount to continue with cleaning my fireplace and adding new embers. All of which say is included on their website. But noooooo, the $179.99 is only to get them to your house. Beware folks... if you want your fireplace serviced - no parts, no additional work, just their "20 point service" -- you will pay above and beyond the $179.99. Will not use them again. read more

Frank came out and installed a gas fireplace for us in Elkton MD. We couldn't be more pleased, both with the fireplace itself and the quality of work Mr Tokash preformed. The fireplace is beautiful and works perfectly!! It has a thermostat on it so that it turns on when it reaches a preset degree and then turns down or off when a preset 'perfect' temperture is reached. LOVE LOVE LOVE IT!! Thank You Flame Tech and Frank. read more

I just love my Flame-Tech fireplace!! Just got it installed 2 weeks ago and I can't get enough of it! It's beautiful and such a wonderful addition to our family room. Not to mention, the installation crew was very prompt, friendly and knowledgeable! They did an outstanding job. Sam and Tiffany were also a pleasure to deal with. I will recommend flame-tech to my friends in the future! read more

Flame-tech is the only fireplace repair business in Delaware, so you do not have any other competitors you can go to for repairs. They will not repair your issue if your fireplace is not connected to their business and will tell you to buy a new fireplace which they quoted $7000.00 from them if I wanted them to touch it to diagnose the problem. My gas fireplace came with my house 20 years ago and it works most of the time but sometimes the pilot is low and the ignition spark won't catch the pilot. Me not knowing if it was a chimney issue, electrical issue or anything, contacted them to diagnose and hopefully fix it so the pilot stay on, the ignition spark strong enough to get the fire on all the time. They wouldn't touch it insisting I buy a new fireplace. I had an electrician look at it and they said it is not an electrical problem. I had Flame tech come out twice and they are not clear on what the problem is and they insist I buy a new fireplace. They also said my fireplace brand is not one of their brands. Unfortunately, I looked and there is no other fireplace service providers in the tri-state and they know it. So, if I want my fireplace to consistently work, I have to put out $7000 to purchase a new one. If there are any other options out there, please advise! read more

Flame Tech came to my home to repair a pilot light. Gave me an estimate of $690.00 but with no guarantee it would work the next day. Who in their right mind would accept these terms? They charged $169.00 to give me a non viable repair option. I'm out $169 with a non working fireplace. Thanks for nothing read more

Again, we are expressing our happiness, and our satisfaction with the service we received from the Flame-Tech staff and service team. This past summer (2020), Flame-Tech technicians removed our old fireplace and replaced it with a new fireplace, with a remote-control feature. We began using our fireplace with the remote-control feature mid-October as the temperature began to cool. The system worked flawlessly until this past Tuesday when the remote-control unit stopped working. I called-Flame Tech and the receptionist scheduled an appointment for a service technician to come out the next day (today, Wednesday). Nick, the technician, arrived ahead of the scheduled time, as have all of the Tech-Flame technicians. He was friendly, pleasant, knowledgeable, and professional. He immediately identified the problem with the remote, and the problem was me. I had inadvertently turned the thermostat feature on that was set at 59 degrees; therefore, the remote could not turn the fireplace on, since the thermostat was set low. Nick turned the thermostat feature off and voilà, the remote worked as intended. Nick, carefully, and pleasantly walked me through the various features of the remote including the thermostat feature, as did the technicians who installed fireplace had also done. This time I was more focused on the remote and not the excitement of our new fireplace. Maxwell and Donna Riggsbee read more

Came out for 5 minutes $119.00 to tell me that the liner was not in spec. It was put in by other professional in 2016. I will be contacting the other company. read more

5 STARS for sure. Bought the Cypress GSR2 from Lopi and it is the best thing that I have bought in a long time. Beautiful stove with viewing fire on all 3 sides. 40,000 BTU's and was surprised that it can heat my 2500 sq ft house. Mainly bought it to keep my family room (22 by 24ft) with large cathedral ceiling warm. It not only heats that room plus my large kitchen right off the family room and the enough heat to go upstairs to heat the other parts of our house. My heat does not come on when I am running the stove. Everyone at Flame-tech are highly professional from the sales rep, to all the installers taking care of my property when installing. Perfect job. I would definitely recommend to all. AAA+++ read more

We have two fireplaces purchased and installed from Flame Tech. Each year we purchased a "maintenance" contract from them and had them come each year to service both fireplaces. We were very happy with their service and policies until today when we found out the truth. Our fireplaces have worked well for the last 10 years until last week when one of the fireplaces stopped working. We called Flame Tech and setup a repair appointment (although it was four days later.) When the tech arrived, he quickly diagnosed the problem and had a solution. Now comes the problem. It is going to cost us $290 to fix the problem, even though we have a "maintenance" contract. The tech tells me the "maintenance" contract only gives us a 15% reduction in the price of the repair. Had they told me the truth at the beginning I would not have gotten a "maintenance" contract. The amount of money that I have spent on "maintenance" contracts over the last 10 years would have easily covered the cost of several repair trips. Don't be deceived by this kind of company. There are many other companies who don't use this type of deception. read more

Do everything you can before calling Flametech. Once they get in your house, you either pay their price or if you decline you pay them nearly $300 just for the diagnosis. AVOID at all costs!! read more

I thought our bad experiences in the past with Flame Tech were just flukes. Apparently they are always late...very, very late. My husband cleared his morning schedule so we could plan multiple companies to take care of the house today. Another local business, which has always been a stellar water system maintenance company for us, came in their two hour morning window, finished quickly and were very friendly. If you prefer to use friendly, prompt, local businesses, however, beware of Flame Tech, especially if you have a job or anywhere to be during the day. Not only did they only offer a 5 hour window of time for them to come (8am-1pm is their "morning" window), they didn't even arrive until after 1:30pm and didn't call to say they would be late until after the window passed. The work wasn't completed until almost 3pm. We are never late for our appointments, and their lack of respect for our time is even worse than most companies with large windows of time. The assistant on the phone constantly cut me off while trying to explain why I was frustrated and had no helpful information to pass on to me. The owner, who was the technician we waited for five and a half hours, was simply defensive rather than apologetic for wasting so much time. I wish I could say you get what you pay for, but Flame Tech is also very expensive for what you get. We strongly support our local businesses, but we do not support any business that will so consistently and unapologetically show such unprofessionalism in their business practices. We will not be using this business again and will spread the word. read more

Flame-Tech just installed a BEAUTIFUL Eldorado fire bowl in my backyard -- and I couldn't be happier. Every step of the process went very smoothly, from asking for an estimate, to placing the order, to Flame-Tech storing the fire bowl for me until I was ready for the installation, to the scheduling and delivery of the fire bowl. Kudos to Bill, Jr. for making ordering so easy, to Sam for arranging for a timely installation, to Bill, Sr. and Jay for a perfect installation. I also highly recommend Sarver Plumbing for installing gas lines to support the unit. Few companies care more about customer service than Flame-Tech. I also have a beautiful fireplace that they installed several years ago. Service visits have been perfect. I highly recommend this company. read more