Dr. Balaguer and his staff are so kind and attentive. My family and I have been with Dr. Balaguer for years and he always treats us like family. Prior to him and his office, my previous eye doctor seemed to rush my exam and contact fitting but with Dr. Balaguer, he really took his time to make sure my prescription was perfect and we went through several contact lens options until we found the right lenses that worked for me and gave me 20/20 vision and a were also COMFORTABLE!!! Highly recommend him and his staff. read more

My husband and I have been going to Dr. Balaguer for many years. He is great at explaining things in laymen's terms. His staff is well-trained to treat all customers as VIPs. The facility is clean and well-organized offering an excellent selection of frames. There has been very little staff turnover but is well balanced with interns. My recommendation is, if your vision plan includes Flamingo Falls Eye Care in its network, to call for an appointment. read more

I came here after experiencing an unprofessional care at For Eyes in Miramar Parkway. I was wearing a prescription that I thought was not determined in the correct medical way. The Dr and intern here listened to me and made me feel like they understood and they did many tests some that I've never done before anywhere else. They even took me outside with the samples so I can see something other than the little examination room. They are super professional and nice and I felt heard and taken care of. 10/10 read more

DON'T WASTE YOUR TIME OR MONEY Had an issue with the $350+ glasses and brought it to the attention of the Dr. And staff. However they could care less as they did noting in the was of "service recovery" or to keep me and my family as customers for almost 3 decades. They didn't even offer me a discount on the replacement lenses...something at least, 60%, 50%, nothing... Their solution was for me to spend more money with them to replace the lenses when the initial eye exam should have be more inclusive and thorough based on my needs and how often I wear them and so the prescription was acceptable and worked for my personal needs and situation. Very disappointing for a place I have been going for 25+ years. Time for my family of four to vote with our $$ and reviews! read more

Always a good experience. I go here every year for my eye exam and the selection of glasses are really nice here.

I went there for a rutine appt and I had to change my lenses, I was impressed how fast it was their service: My new presciption was done in less than 20min. But after a month, unfortunately one of my lenses was scratched and I went for warranty, this is what happend: 1- The place smelled like food 2- The recepcionist didn't have good customer service manners, and her face expressions and atitude was like I was being annoying just for being there. 3- When finally I had someone to take care of my requirement, this lady didn't have the right answer for me when I asked WHY WHEN BUYING A NEW LENSES, YOU HAVE THEM DONE IN LESS THAN 20MIN AND THEN FOR WARRANTY YOU MUST TO WAIT 7-8 BUSINESS DAYS? Her simple answer was: We don't have anyone in our lab! She only asked for my Date of Birth and Phone Number. I was looking at the screen and she didn't do anything for me (as ordering a new lenses). I hope they have ready my lenses for that time... Anyhow, it's incredible when you buy and you pay you got a different kind of service and then when you need warranty or asking for something you're right theire customer service decrease and they treat you like you're worthless if you already pay for it! read more

Flamingo Falls is Fabulous! Wonderful selection of frames, excellent customer service. I am extremely particular about my eyeglasses. The optician took her time and helped me find the perfect frames and fit. I highly recommend this family owned business. read more

Extremely poor customer service. The gentleman I dealt with seemed to have no idea about specialized lenses. I explained what I wanted and he ordered the wrong type of lens. Then, instead of fixing the issue, they wanted to charge me a re-stocking fee to order the type of lens I said I wanted in the first place. Very disappointed in the knowledge of the employees and the lack of customer service. read more

Excellent customer service and friendly staff, from the moment you walk in the door. Dr. Ashley Noble was amazing! She took her time in explaining your results without rushing. She is very friendly and kind, demonstrates her passion and knowledge when speaking to her patient . Russell was very patience in helping me select the perfect frames for me as I tried on close to 15 pairs! The entire team here was AMAZING! I highly recommend Flamingo Falls Eye Care for your vision care. read more

As a long time customer of Flamingo Falls Eye Care I was very disappointed when Dr. Davis sold the business a couple of years ago. He was a special one of a kind person and made everyone feel like family. No one can replace him but Dr. B has proven to be a smart and caring doctor. The only reason i gave them 3 stars is due to the optician Janet who happens to be the doctors wife. She is the most unfriendly, cold and miserable looking person. She has never said hello or cracked a smile. The rest of the staff is friendly and helpful. I would recommend this business since I find Dr. B very thorough and willing to work with you to resolve any issues you have finding the right prescription. He needs to give Janet a pink slip. read more

I selected this office because it accepted by optical insurance. I am impressed with everyone! The technicians' professionalism, the quick turn around (I got my glasses within 20 minutes of choosing a pair), the receptionist and when I went back the next day to change the frame they were equally fast and accommodating. They did not push lenses or products I did not need (which the last doctor I used did). Doctor Noble was very knowledgeable and informative. Prices are reasonable too. read more

BEST DR OFFICE EVER. no wait time, Wonderful Staff and Dr. My mom got into a car accident, everywhere I called I couldn't find any space, the minute I grabbed my phone and called them the guy at the front desk asked me to walk-in in the afternoon. HIGHLY RECOMMENDED read more

Very professional office. They are very good with their appointments. They have new technology available to make the appointments go smoothly. They have a big selection of glasses including name brand read more

I had to write a review. I've been going to this facility for a few years. And they have never disappoint. My Dr has changed but the service is impeccable. From the ladies and gents at the check-in counter upon arriving to the very knowledgeable eye glasses attendants. Overall experience was delightful. You walk away feeling that you were taken care of in the best way. Plus, if your insurance only covers a few things. Paying out of pocket doesn't hurt. The array of glasses on hand are a good perfect. read more

This place is great! I have taken my parents here the last two times and they (along with myself) have always walked out satisfied with the standard of care we were given. Dr. Russell was very informative and amicable towards all the questions and concerns we had. When it came time to picking glasses, Harold was very friendly and did not stop until the right set of glasses were found for my parents. Perhaps the highlight of my second visit was meeting STYMIE the Pug! Mitch, Stymie's owner, let me take care of Stymie while I waited for my parents to finish up. The practice is themed after Stymie with numerous drawings and pictures of him. Overall, my experience at Flamingo Falls Eye Care was very positive. I enjoyed my visits there as the staff was very welcoming and went out of their way to ensure the best standard of service was given. read more

I enjoyed my total experience!!!!! Friendly and very knowledgeable staff. I have a very hard prescription to fit and received an expert fitting . The selection of frames were modern and unique! I would definitely recommend their services for anyone needing that personal touch!!!! read more

Stymie was great, he came out and just sitting there looking at us we had to smile. read more

Flamingo Falls Eye Care - Stymie sporting the New Ronit Furst collection. - Optometrists Near Me - Pembroke Pines, Florida

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Best Eye Care place I've been. Great staff. Highly recommend. Very professional & every employee is well trained. Everything was explained & displayed on the monitors. read more

New to the area and was recommended by a co-worker. Fantastic service! Robin is the best, polite and super helpful. It seemed like they knew the first name of every patient that came in while I was there. Great selection of designer frames! Just picked out some new Dolce & Gabbana's and am so looking forward to getting them in! read more

A great practice, friendly staff, and Dr. Russell was so cool and explained everything that he was doing. My eye exam was done fast and my eye glasses were ready two days later. I definitely would recommend this practice. read more

Dr. Davis was wonderful, very friendly and honest. The staff was also great. Quick and painless and got glasses the same day. Definitely highly recommend! read more

I called because of the reviews on Yelp. They were helpful at first and I got all the necessary info I needed from my insurance which is where I found them in the first place. When I called back to give them this info they asked for written consent from my provider who told them they had to call the provider number and even gave it to them. The manager sounded upset and decided to tell me all of sudden that they were no longer taking new patients. It was aggravating seeing as I had called 3 times by now. It seemed they did not want to help. Luckily My insurance was kind enough to call another doctor and help me make an appointment. It's just unsettling the way I was treated. read more

Very happy with the service that they provide and reasonable price I saved over 100 dollars better price then online, on a new pair of glasses for my daughter and very nice people good customer service read more

Flamingo Falls is the best place for all your vision needs. Robin and Mitch are great!! They are very professional and the always go the extra mile to help you. Thanks guys!! read more

I'm very happy with Flamingo Falls Eye Care. I had an appointment with Dr. Davis. He's a great doctor. I asked a lot of questions and he answered all of them with clear explanations. I didn't feel rushed and the eye exam was very thorough. Plus I got some free samples of contacts :) The staff is really friendly also. To top it off, the prices are great. I bought a 6 month supply of contacts and it was cheaper than 1-800-contacts. Even the eye exam was cheaper than the competition! read more

Worst place ever! For the past four years they have had four different doctors. This past visto, truly my last visit was the worst. After waiting for almost an hour(of course I had an appointment), the doctor was extremely unprofessional and condescending. He told me to come back & see him next week. Well when I attempted to make an appointment, the receptionist informed me they had nothing open for 3 1/2 weeks. I explained the Dr. had told me next week but to no avail. Dr. Balaguer then assured me that he couldn't promise me an appointment any earlier , he promised he would absolutely call me that evening. This was 2 months ago. Dr. Balaguer still has not phoned! This place sucks! read more

Excellent. Was recommended this place by a friend and could not be happier with the establishment. I have already recommended others and plan to return in the future. read more