This was by far, the WORST experience that I've EVER had to endure. My landlord insisted that I use this company because they were cheap. So, I reached out to the owner and sent him detailed pictures of my entire apartment. I had alot of items that needed packing, but he reassured me that this wouldn't be a problem and they would have the neccessary supplies for packing on day 1 and then moving on day 2. The crew arrived on time, but that may be the ONLY positive thing that I can say about this company. It's worth noting that I've gone through his website and all social media platforms and I only recognize one person in the photos. I honestly feel like he got his ONE worker and the rest were family and/or friends. As soon as the guys stepped in my apartment, they said that I had too much stuff. I tried to explain that I emailed the owner pictures of everything, but they insisted that it was more than they expected. So, I called the owner, Manuel to discuss the situation and see what can be done. And then the nightmare began. He answered the phone and started YELLING at me at the top of his lungs, stating that he doesn't want any complaints/problems from me. I was shocked at the response and said that I hadn't even said anything yet, to which he yelled,"my guys already called me and told me that you were causing problems." He then preceeded to tell me that instead of spending the day with his family, he's going to go to home depot to get more boxes... JUST to make me happy. Shortly thereafter, he shows up at my apartment and hands me a receipt from homedepot. However, with the number of men in my apartment, I didn't know that this was the owner. He didn't introduce himself... just handed me a receipt. Thinking that this was another crew member, I gave it back to him. No idea where he went at that point.
Meanwhile I had laid out a week's worth of cloths that I pointed to and told the guys in that room not to pack. I'm guessing they didn't understand English because I got a bunch of head nods and "OKs". A little while later, the cloths were gone. When I asked the 2 guys where this stuff went, they just pointed to several boxes. I tried to see if we could look for them, they just shook their heads. The packing was BEYOND disorganized and down right disrespectful. It was just random things thrown in boxes. Any labeling that was done, was on TOP of the boxes,so of course with boxes stacked on top of each other, there's no way of knowing what the boxes contained. I also noticed that one of the boxes was leaking. I made the mistake of calling the owner again that night after the guys left. I also texted him a picture of an improperly packed box that was left sitting on top of an unprotected glass,, that was on top of a something else.Regarding the piece of glass that was TEETERING on a bunch of other items,, he said there's no problem because nothing actually happened. After some more extremely unprofessional yelling, he calmed down and promised to come the next day and personally see about the leaking box and label the boxes correctly. This never happened, and I now have floor to ceiling boxes with zero clue as to what's in them. I also had an outdoor garbage can that had very little garbage in it, but STILL a garbage can. To my horror I stepped outside my back door to find a decorative bath towel and bath mat STUFFED into the garbage can with 2 TOILET BOWL BRUSHES. I was honestly too disgusted to think of taking a picture. A couple of Mariano's bags that I used for grocery shopping were on my kitchen table. To my dismay, they decided to throw some pantry items in these bags and tie the handles together. Really??? I look in my laundry room to find a dirty mop bucket sitting ON TOP of my UNCOVERED dinette chair. When I complained, I was told that my apartment was a mess anyway and that I was being picky. I was beyond offended. Moving day was a disaster, as I kept finding random stuff all over the apartment that hadn't been packed. They continued to tell me to relax and that I was acting crazy. Again, extremely unprofessional. I had several glass centerpieces that I had to INSTRUCT them to wrap. My Persian rug was crumbled up and tossed in a corner. They acted surprised that the rug was coming with me. I was told that I should've said something in the beginning if it was such an important item. Absolutely disrespectful. It could've been bought from Marshall's... it's still my property.
The day after the move, I had to call the owner because they packed my closing papers even though I had told them to leave that drawer alone. He SCREAMED at me like a chikd,with "you want me to fix your problem?? Leave me ALONE!" The "ALONNNNE" lasted a good 20 seconds. He also told me to call his guys so they can tell me how awful I am to deal with. THE MOST UNPROFESSIONAL AND DISRESPECTFUL BUSINESS AND OWNER. And I STILL got charged for the additional boxes. I wish yelp had negative stars.This experience was worthy of a law suit read more