Bill Starkey was great to work with from the start! Told me what was most likely wrong with the Seadoo, and because it probably had water in the cylinders he had his crew boil it out right away! Big relief! Thanks again Bill and team! read more

I would never come back to this place I was in there for over an hour no one stopped to ask if I needed help. I found a bike I was willing to buy that day and walked up to someone to ask about it and the guy flat up told me no, there were no questions asked no credit check literally nothing. I drove an hour to get here and it has decent deals on bike but it's a god damn joke! read more

Flat Out Motorsports - Motorcycle Dealers Near Me - Indianapolis, Indiana

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Flat Out Motorsports in Indy has signs everywhere saying they buy motorcycles and to text them your info. I did exactly that--sent everything they asked for on an early morning Friday. No response. Followed up again, a Monday. Still nothing. Then again Tuesday. Crickets What's the point of advertising that you buy bikes if you can't even reply? Doesn't have to be a yes, just something. Feels like a waste of time. read more

This place is a joke. Rude, arrogant and awful customer service, and that is if you can even get someone to ask you if you need help with anything. I have honestly tried to give this place a chance several times, but issues with both service and sales and I am done. Good luck guys. read more

The damage was a slide on the inside of the tube because the installer didn't place the inside rubber band properly and over the metal spokes. It's inconceivable how this was anything other than installer negligence. And yet as a business you did nothing but say "sorry about your luck". It occurred soon after I left your shop with a brand new tire/tube. Me and my wife were in danger because of it. Nope, no excuse whatsoever. There should have been a remedy. I hope others read this and take heed. read more

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Horrible customer service. I went in to shop for some upgrades for my motorcycle, the parts counter representative was a complete jerk. Condescending, talking down to me, absolutely unbelievable. I told the manager on the way out about it and he was indifferent about, said thats just how he is (the parts rep). I've spent literally thousands of dollars over the years here, I will never walk in there again. Horrible, Horrible, horrible way to treat customers. read more

Service manage exceedingly arrogant telling me he knew what the website said about scheduling when in fact the link on the website doesn't work- if he'd cared to ask. read more

Called asking about a new 500cc ATV. Was treated on the phone like I had been a long-time customer. I asked about a test drive and was told YES. Went there took a test drive and wrote a check. Left with my purchase a short time later. Great experience Very happy. read more

Purchased my Indian Roadmaster from William Starkey and he informed me that they won't do warranty work because they have lost their Polaris dealer credentials. Do not buy anything from this business. Polaris customer service has also advised me to go somewhere else if that tells you anything! read more

Flat Out Motorsports - No longer an Indian motorcycle dealership!!! - Motorcycle Dealers Near Me - Indianapolis, Indiana

The absolute worst. I took my bike in for spring service to get it ready for the season. The first time I took it out there were multiple faults. The speed sensor doesn't work, my brake lights don't work, my charger connection doesn't work... Now they are telling me the owners have advised them they are no longer allowed to work on my bike. I believe the problems I am experiencing now were intentionally done to my bike as retaliation. When we bought the bike brand new with cash, our experience was awful, so we told the management about it. Apparently they didn't appreciate us making it known that their sales department dropped the ball. If I could give 0 stars I would. read more

I had such an amazing experience at FlatOut over the weekend. FlatOut is usually super busy with only two sales staff. I went Friday morning in hopes of finding the perfect bike to start learning on. We were able to walk around a minute before a sales staff approached us asking if we needed help. The salesman that ended up helping us was David. He listened to our concerns and lead us into the right direction with what we were wanting and the price range. He was super easy to talk and relate to. He also didn't pressure us to buy anything right away. With someone who has severe social anxiety, he was able to make all parties included very comfortable and laugh like we were all buddies. I highly recommend David when going to FlatOut. We ended up leaving with two of our very own bikes for great prices. He even let me know that they put a brand new battery in my bike because it was dead. read more

Flat Out Motorsports - Me with my new bike and my brother with his. - Motorcycle Dealers Near Me - Indianapolis, Indiana

Save your time and money. After the sale, they could care less about even taking a phone call. Left over 5 messages on 3 days asking for Bill to contact me. Once I finally talked to him after I initiated the call again, he confirmed he got the messages but was too busy to make a return call,basically said the entire purchase was my fault and its buyer beware. If you do decide to go there, make sure you ask for a test drive and go in with your own financing. Even the finance manager comes across as cocky and egotistical. ​ read more

I had an extremely disappointing experience with Flat Out, primarily due to poor customer service and unprofessionalism from both the sales staff and the owner. On December 28th, I called and spoke with Dave regarding a boat I was interested in purchasing. I mentioned that I was ready to buy and I was willing to drive from Ohio to Indiana to make the purchase. Dave assured me he would speak with the owner about pricing and call me back. A week passed with no response. Giving them the benefit of the doubt, I called again. Dave seemed to have forgotten our conversation but promised to check with the finance team and call me back in 10 minutes. Five hours later, I still hadn't heard back, so I called again. This time, I spoke with Ken, who placed me on hold. After a lengthy wait, a woman finally picked up and stated she was the owner. When I expressed my concern about the lack of follow-up, she dismissed my feedback, stating, "I'll run my business the way I want to run it. But thank you for your input." I asked her if she meant running a business where her sales staff fails to call customers back after promising to do so? The owner replied, "Customers on the floor will always take priority over someone on the phone. I'll mention your concerns. Good luck on your search." She then ended our call. Instead of acknowledging the poor customer service, she defended the team's inaction, claiming that in-person customers take priority. While I understand prioritizing showroom visitors, completely ignoring follow-ups with serious buyers is a poor business practice. After all, I had been trying to purchase their boat for over a week. Having worked in automotive sales for 20 years, I know this situation could have been handled much more professionally. I ended up purchasing the same boat 20 hrs away, from a dealership that valued my business. Flat Out's dismissive attitude and lack of professionalism lost them a sale. I hope they take this review as a lesson on the importance of customer service. UPDATE: See below for Owners response, even their response is dismissive! I never mentioned any issue with their price in my review, only about their service. I think the reviews on Google and Yelp speak for themselves. You can even hear the unprofessionalism in all the owners responses...... Response from the owner22 hours ago We are sorry you feel that way. We do strive to give excellent customer service. In speaking with the owner you interacted with, she indicated that you were asking about further discounting a boat that we have already heavily discounted ...discounted below cost. I'm sure you understand that you cannot always get to the number a customer would like. read more

They have Anything you want IF what you want is anything pertaining to Seadoos, Indian motorcycles, Can Am, or Polaris products .... It is a very spacious, clean store. They also offer service for mechanical and tire issues. They staff is knowledgeable and friendly. Of course nothing is cheap.... What is that saying? If you have to ask the price you probably can't afford it.... read more

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I am owner of a Vanderhall three wheels ; very bad service department and it takes several months to get parts from Vanderhall works for repairs. Costly repairs and time consuming . No courtesy and get treated not respectfully unless you buy from the dealer . No nogiatiaions on the prices . read more

"flat out" don't buy from here, buyer beware!! look at the photo. I tried for hours to get in contact with the manager and time after time he avoided me. When I spoke with a sales person he was rude and made no sense as to why the 6 year old motor bike with nearly 10000 miles is $200 different then 2025 new 1 mile motor bike. BEWARE!!!! read more

Flat Out Motorsports - Motorcycle Dealers Near Me - Indianapolis, Indiana

Worst motorcycle shop/dealership ever terrible service, rude employees, and maintenance on any bike takes months i don't recommend this place at all worst decision I made was to buy a motorcycle from here read more

Took forever to find even one salesperson to help us. He refused to get out of his chair and pretended we weren't standing in front of him patiently for 5 mins. Zero attentiveness from the whole staff. We asked about the Ducati on display. His response "Oh, that's not for sale yet. It's not even supposed to be out on the floor." ummmm Also asked about one of the Indian bikes. His lazy ass still in the chair, looks it up on his computer til he finds it and reads off the specs of the bike. As if we couldn't just walk over to the actual bike?? read more

I dropped off my wave runner in May. It's now July, and they have never once called me. It started after 3 weeks, and I heard nothing. I called and spoke with Ryan (who had just "inherited" my file) to find out they had not even checked it yet. I asked Ryan to call me when he found the issues. He didn't. I called again 10 days later. Ryan told me it was a $65 part. He said they would order it. I expressed my dissatisfaction that they had never called me about the waver runner, and what part it needed. He promised he would call soon. It has been almost another 3 weeks, and no call, no progress, no fixed wave runner. I would never take anything to Flat Out Motor Sports again. The only reason I did is that it is a Sea Doo repair shop. Too bad nothing has been done in SIX WEEKS to repair my Sea Doo! read more

Terrible customer service from Eric A. Lowe! My girlfriend went to Flat Out to look at a motorcycle she wanted to buy, on the first day she went to check out the bike she went alone. Eric was the salesman for the bike and after she checked out the bike he asked to take her out to dinner. This dude is 50 years old and my girlfriend is 29, she comes home to tell the story of him being creepy at her. She then put a down payment on the motorcycle and she was gonna get it from that place. After he told her he was the one that was gonna deliver it to her house, she told me to come with her and pickup the bike with her instead. She didn't want him to deliver the bike to her house. She wanted me to come so she felt safe and not being harassed by him. But that didn't stop him, after we got the bike ready to take home he pulls her apart from me to make sure I couldn't hear anything. He asked her about the dinner again, then we left and went home. We talked and thought he would leave her alone after we got the bike, again wrong. He calls her again and starts telling her how he likes her so much over the phone and keeps harassing her. I have a question Flat Out, is this the customer service that you offer? Making the ladies feel uncomfortable and harassed? Now she doesn't feel safe anymore! read more

Stopped in to see if they had any slingshots walked all over the building and finally found two. While we were standing there looking at him he man walked up and asked if he could help us I told him is this the only two slingshot you have he said yes those are our demos. I told him we were interested in buying one and he said he didn't have any and didn't know if they were even going to get any. Well that helped out a lot. We went and knowing nothing about them and we walked out with the same problem. read more

I didn't catch the gentleman's name who helped us, but he was definitely informative and welcoming. We only went in to get information on some bikes and Can-Ams for a future purchase, but it was definitely worth the trip. They have a lot to offer. read more

These people are scammers!!! Unbelievable I drove 800 miles to find out. Do NOT buy anything used from this place! read more

Flat Out Motorsports - Look at the dirt pouring out of this air filter. I have been dirt riding for 50 years and have NEVER seen an air filter this dirty! - Motorcycle Dealers Near Me - Indianapolis, Indiana

I will first start off by saying the guys there are nice and the store is amazing. My complaint is that you feel like you are forcing the sale, you have to constantly contact them to get updates or information and not very egar to close a deal. The whole process to trade in and buy new took a week, that was with already submitting my finance application, sending pictures, and then sending another message to confirm they got it. Once we got to the day of purchase, I was told to come in after 3pm, I got there around 3:30. We finally got everything signed and I was leaving with the bike close to 6:30pm (after closing time). This wasn't a great buying experience, the excitement of purchasing a new bike quickly turned into frustration for the whole process. I hope they are able to fix that because there are competitors who want that business and who wont let buyers feel like their business is unwanted. read more

My husband and I had a great experience here! In preparation for an autumn moto trip, hubby had to seek out a moto mechanic for a tire change and a few other maintenance tasks he didn't have time to do. Being newer to the city made it very difficult to know where to take his bike for, not only for a reasonable price, but for reliable, safe service as well. Things can go very wrong on a moto fairly quick. The service he received was on point, done very quickly and honestly for a good price. They even brought out the old parts they replaced to give back to my husband. This used to be customary, but service stations/mechanics rarely do this anymore because they know it's not expected. To us, this indicates the foundation of their service is top notch and honest. As a finisher of The Iron Butt Rally, Tamer of the Dragon, Alaskan Motorcycle Adventurer and former Riding Manager of the American Motorcycling Association, he knows a thing or two about motos! I deducted one star because when we came back to pick the bike back up, we looked around the showroom a little and no one spoke to us. Not even once, even though there were sales people completely free and not busy - to the point where they looked bored. We weren't there to buy right then, but we do have our eye on a quad or something like it. Bottom line, we should have, at the very least, been greeted... read more

Flat Out Motorsports - Kids moto - Motorcycle Dealers Near Me - Indianapolis, Indiana

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I give them a one star rating. High prices sales people are ok. There like a car salesman full of it but I did like there helmets

Paid cash for two brand new ATVs and one was already in the shop twice--first time the day we bought it and was told carburetor. Same ATV back in the shop not EVEN a week later--SAME ISSUE. This tells me carburetor was misplaced with a used one and not a new one. After second visit to the store, was told "waiting for a new carburetor". ATV was not ready when promised as well. This was a BRAND NEW ATV and they can't even get it running right!! This should never happen on something brand new with 0 MILES!!! No offers of refund, exchange or discounts provided to us by management!! DO NOT BUY HERE!! read more

Went in to buy some riding gear and both times not a single person spoke to me or asked if I needed help. I was completely ignored. I had to hunt someone down just to pay for the items I wanted. I try to spend money locally and not just resort to online retailers, but I won't go back here. A friend went in not long afterward and had the exact same thing happen. Just look through the reviews and you will find that LOTS of people have had this same experience. I also contacted them about service on my motorcycle as they were the closest dealer to my work and home. I had ordered the part from another dealer and canceled that appointment and moved it to Flat Out. That was a mistake too. Didn't hear anything for about 3 weeks so I called to check. They said it was still on back order and would call when it arrived. Called several weeks later and they checked and said it was in stock at the manufacture and they should get it soon. Never heard anything back. So I went back to the original dealer, who had received the part that I had ordered at the same time and still had it in stock. Needless to say I went back to the other dealer. read more

Here is an updated review on my Flat Out Motorsports experience, which is better than my previous review from two weeks ago‼ Last Friday, July 3, I met with Mr. Starkey, Dealer Principal, and we had a really good conversation. It was handled professionally and with dignity. I appreciate him taking the time to meet with me for an hour to thoroughly review my concerns, share his conclusions from what he was able to derive, inform me of the steps they were going to take to make system changes and providing me next steps in the process of getting my bike fixed. The follow-up communication from him as well as the service department has been very good following the meeting. Upon arrival this past Thursday, Ryan greeted and got my bike right in for the easy fix. He and Corey were both very helpful in getting the bike repaired as well as checking the tire pressure. They were quick and efficient. It was a welcoming environment, an adjustment from my previous experience, which was appreciated! I truly enjoyed the service rendered that day and want to say thank you to both Ryan and Corey. In all, I believe we all learned something from this entire experience. I hope that the lessons we've learned can be forever embedded in our actions both company and customer for company success and customer satisfaction. Thank you, Mr. Starkey and Flat Out Motorsports Team! read more

I have tried several times to give these guys benefit of doubt. Absolutely cannot understand how a place like this could continue. They have a lot of stuff but horrible service. If you need help from the shop you might as well forget it. They will pretend to be interested but never call back. My bike was fixed but all communication was done by me and sloth like action and a bag of excuses. DO NOT PROMISE VENUS AND DELIVER MARS. Ill ride to Kentucky I guess. read more

I recently purchased a Suzuki Burgman from a friends father. I wanted to get it a "Once Over" service to make sure everything is running and operating well. I called, asked for service and was put on 'Hold" for 15 minutes then someone picked up the phone and put it back down disconnecting my call. I called back only to be left on "Hold" for another 20 minutes. I hung up and called Westfield Motorsports. They handled my call within 5 minutes. I was scheduled for maintenance at my convenience. Disappointed with the attention to customers. read more

This dealership and the employees working here are outstanding and provide excellent customer service. We purchased a Can Am on 8/14/21 for my wife. Working with Dave (sales manager), Steve (sales rep) and Mike "Stu" (financing) proved all were very good at their jobs and wanted to do all they could to provide the customer with exactly what they want. While there I fell in love with a Kawasaki on the show room floor and worked out a deal via phone to purchase that 8/20/21. After reviewing their inventory online, I also decided to test drive an Indian Roadster. After test driving both, I fell in love with the Indian. Again, Dave, Steve and Mike worked with me and did everything possible to ensure I had the bike of my dreams. My wife and I are loving both our rides. We couldn't be happier with the bikes, the people or the dealership. We honestly can't think of enough superlatives to describe the excellent treatment we received. They walked through the shopping, test driving, and financing with us step by step. We have never had a better experience with browsing, shopping, test drives, and financing in our purchase of any other vehicles. We completed the full process (shopping, financing and out the door) in 2 1/2 hours on a Saturday, and 3 hours (for 2 test drives) on a Friday. The continue to provide excellent customer service with any questions we have had after the sales. If you are looking for a sweet ride and honest sales people, we highly recommend them! read more

I called and was able to order tires for my husbands birthday present. The original individual wasn't pleasant but it ended up being a great experience. We showed up at 10, on a Saturday morning and got right in. Took about 2 hours. We hung out looking at bikes, talking to super friendly salespeople and admiring their new location. The 4 wheel drive place next door was having a cookout and jump house so we enjoyed those (and cornhole). We almost left with a new bike but stuck with our new tires!! Great experience. read more

The sales associate (Ken was his name I believe) was very rude and annoyed that I was there to buy anything. I took time off work and drove my family from an hour away to experience a dealership and make a purchase for my sons birthday and left mad that I wasted another hour of my time in the showroom. I don't ever leave bad reviews on anything but I will not conduct business here any more and would advise others to look elsewhere too. Had I checked the reviews before giving them a shot I likely would have avoided the place from the start. read more

Have been in several times buying accessories for my Indian Chieftan. Have also started using the service department. No issues to this point. read more

Ridiculous place. Sales guy in there has no idea what he's talking about. His desk is to the right of the Polaris parts desk. Don't even remember his name but he didn't even know the right kind of Polaris name from his own. Ridiculous Guess cause my age they expect me to not have the Money I do. That guy clearly didn't wanna make a $36,000 sale. He lied to us about the rzr I wanted taking 9 months to a year for anyone at all to get them in. I was just at another rzr place and they had over 19 in stock. Absolutely ridiculous this guy then sarcastically said " Sure they do" like what the hell. We walked away from that guy absolutely ridiculous never come here. Go down south for ANYTHING!!! NOT INDIANA DEALERSHIPS read more

Great place to shop for your next toy. Helpfully employees and plenty of inventory will keep me going back.

Was in there with a buddy of mine looking to same day buy a ZX-14 WITH TITLES FOR TRADE IN IN HAND!!! Waiting for 10 minutes give or take and nobody came up to us, so we went and asked for help. Another 10 or so passed and still nothing. After asking 3 times we still didn't get a sales person and we're talked to by a lady who worked there. She asked us what we wanted, and my friend said he just wanted to talk price and details. The lady said the price was "X" plus fees. My friend mentioned negotiating and details to which she responded by getting standoffish and rude "THAT'S THE PRICE" in that snooty I'm the most important person in the world and what I say always goes tone of voice that everyone hates. At that point, I stepped up and said "Alright sounds good, let's go boys" because I was tired of hearing it and we left... Went over to Tom Wood Power Sports in Anderson Indiana and bought there the same day. We walked in the door, we were instantly greeted looked at the same bike, and my buddy signed the paperwork. We are just about to leave right now with the 2018 ZX-14. Probably the most person to person feel out of any dealer I've seen and believe me, I've been to tons. You might think Anderson is too far away, but trust me. Make it... I argue if you're in your twenties or teens, stay away. Their store is big and looks great, but it appears like you will be taken for a ride since you're "just a kid" read more

Tried to purchase a Kawasaki KLR650, in the negotiating process, the salesman made fun of me and insulted me. In case they forgot, we're the ones with the money to give them, not the other way around. read more

BUYER BEWARE: I highly discourage anyone from doing business with Flat Out Motorsports or any of it's affiliates. I urge you to look elsewhere even if it means traveling to another state. For instance, Leaders RPM up in MI is great to do business with and has much better pricing/customer service. Here is my experience while attempting to purchase a brand new unit and trailer for over $14k.. Keep in mind I financed the vehicle and NEVER took possession. 1. I was overcharged by several hundred dollars for line item "Accessories/Bolt Ons". The add-ons I agreed to include totaled no more than $410 MSRP. Flat Out said they would apply a 10% discount to the add-ons mentioned above. However, Flat Out ended up charging me over $600 for the accessories without itemizing the receipt! 2. I was charged $999.00 for an Extended Warranty through BRP BEST Protection without my consent. No one from Flat Out Motorsports spoke to me about an extended warranty. Flat Out included this in the contract without telling me and wouldn't cancel the warranty. 3. Flat Out stacks on additional fees that are obnoxiously higher than their competitors. For instance, Flat Out tried charging me $894 for freight and assembly. The dealer I ended up buying from only charged me $233. Same thing with their admin and documentation fees so make sure you take this into consideration. Given all the discrepancies with the contract, I called in the next business day and asked to cancel the order altogether which led to weeks of back and forth with the aforementioned Kyle McDonough. What a nightmare this guy was! After explaining the issues to their team, Flat Out admitted the mistake and claimed it was a "computer error" and that "out of the goodness of their heart" they would give me store credit. Things continued to get worse. Several calls later and still insisting to cancel the order, Kyle told me they can "charge whatever the hell they want for their products" and it sounds like I "have buyers remorse". All in all they wouldn't cancel the extended warranty nor would they cancel the order without me paying a restocking fee of $2,483! There was no verbiage on the contract indicating a 15% restocking fee. However, their standard return policy on their website does indicate that a customer can return an item "within 30-days of delivery" for a 15% restocking fee which didn't apply to me considering I never took possession. This forced me to call BRP BEST Protection and Sheffield Financial directly. BRP stated that canceling the Warranty can be done through the dealer. The Finance Company also stated they would cancel the loan with Flat Out Motorsport's consent. However, Flat Out Motorsports claimed neither BRP BEST Protection nor Sheffield Financial would allow them to cancel. TOTAL BS! After explaining all this to the Finance Company several times, the Finance company finally released the loan because I NEVER TOOK POSSESSION OF THE UNIT/UNITS AND ACCORDING TO THE FINANCE COMPANY FLAT OUT SHOULD HAVE NEVER RELEASED THE LOAN IN THE FIRST PLACE. Kyle McDonough (Finance) and Jeremy Hall (Sales) at Flat Out should be locked in a closet never to be customer facing again. The owner was missing in action the entire time and refused to speak with me. Well done guys! I ended up purchasing the same unit for $3,500 cheaper from RPM Motorsports after FINALLY being released from the nightmare which is Flat Out Motorsports. Net Net don't do business with these guys. They're crooks. Ohio and Michigan have some great dealers that will gladly provide a quote over the phone/email. read more